<h2><strong>Give Shoppers An Easy Way To Cancel Orders</strong></h2>
<p>Give users the ability to cancel orders and avoid costly and time-consuming product returns.</p>
<p><strong>Advanced Cancel Order for WooCommerce</strong> allows users to offer the following features,</p>
<h3><strong>Order cancellation eligibility for users</strong></h3>
<p>Users submit cancellation requests or directly cancel their orders from their account pages (when configured for this option).</p>
<h3>Guest User Support</h3>
<p>Option for the guest users to cancel their order on the Order Thank You page.</p>
<h3>Display Cancel Order button in Orders page</h3>
<p>Users can cancel their order in Orders section on the My Account page.</p>
<h3><strong>Option to charge cancellation fees</strong></h3>
<p>Charge users a cancellation fee if they cancel orders (not available for cash on delivery).</p>
<h3>Customizable Cancellation Period</h3>
<p>Option for the site admin to set the time period(in days) within which the users can cancel their orders.</p>
<h3>Revoke Accidentally Cancelled Orders</h3>
<p>Users can revoke accidentally cancelled orders directly from their account page. This works only in Manual Approval mode.</p>
<h3><strong>Automatic refund support</strong></h3>
<p>Refund users directly from your site when they cancel their orders (for payment gateways with this option).</p>
<h3>Upload Files in Cancel Order Form</h3>
<p>Allow users to upload images & videos in cancel order form. Uploaded files will be displayed on the admin cancel order post table.</p>
<h2><strong>Benefits</strong></h2>
<h3><strong>Increase shopper trust and loyalty</strong></h3>
<p>Offering a convenient way to cancel orders increases your user’s trust and brand loyalty.</p>
<h3><strong>Avoid unwanted returns and refunds</strong></h3>
<p>If customers change their minds after ordering a product, they may return it after receiving it. If they can cancel instead, you and the customer can avoid the hassle of managing product returns and manual refunds.</p>
<h2>How does <strong>Advanced Cancel Order for WooCommerce</strong> Work?</h2>
<h3><strong>Manual Cancellation</strong></h3>
<h4>1) A user cancels an order</h4>
<p>The user submits a cancellation request from their account page.</p>
<figure style="width: 1080px" class="wp-caption alignnone"><img src="https://woocommerce.com/wp-content/uploads/2021/03/manual-cancellation-request-without-fee.png" alt="" width="1080" height="608" /><figcaption class="wp-caption-text"><strong>Order Cancellation Form for User</strong></figcaption></figure>
<p><strong>2) The admin receives an order cancellation request</strong></p>
<p>Admins are notified of cancellation requests by email. Admins approve or decline requests.</p>
<figure style="width: 1080px" class="wp-caption alignnone"><img src="https://woocommerce.com/wp-content/uploads/2021/03/manual-cancellation-before-payment-backend.png" alt="" width="1080" height="608" /><figcaption class="wp-caption-text"><strong>Admin Reviews the Order Cancellation Request</strong></figcaption></figure>
<p><strong>3) Manual order cancellation request approved<br />
</strong></p>
<ul>
<li>Paid orders are refunded for payment gateways where instant refunds are possible. For other payment gateways, the amount has to be refunded beyond the site.</li>
<li>Users can also be optionally charged a cancellation fee (not available for cash on delivery) for paid orders. The cancellation fee can only be added to paid orders. <img src="https://woocommerce.com/wp-content/uploads/2021/03/manual-cancellation-request-with-fee.png" /></li>
</ul>
<p><strong>Order Cancellation Form with Fee – Manual Approval</strong></p>
<h3>Automatic Approval Order Cancellation</h3>
<h4>1) A user cancels an order</h4>
<p>The user submits a cancellation request from their account page.</p>
<figure style="width: 1080px" class="wp-caption alignnone"><img src="https://woocommerce.com/wp-content/uploads/2021/03/automatic-cancellation-request-with-fee.png" alt="" width="1080" height="608" /><figcaption class="wp-caption-text"><strong>Order Cancellation Form – Automatic Approval</strong></figcaption></figure>
<h4>2) Automatic order cancellation</h4>
<p>Once the request is submitted, it is automatically approved. The amount paid to the site is automatically refunded to the user (for payment gateways with this option).</p>
<figure style="width: 1080px" class="wp-caption alignnone"><img src="https://woocommerce.com/wp-content/uploads/2021/03/automatic-cancellation-request-backend.png" alt="" width="1080" height="608" /><figcaption class="wp-caption-text"><strong>Order Automatically Cancelled</strong></figcaption></figure>
<h4><strong>3) Automatic order cancellation with a fee added</strong></h4>
<p>Automatically charges users a cancellation fee for paid orders (not available for cash on delivery). The cancellation fee can only be added to paid orders.</p>
<h2>Extensive Features List</h2>
<ol>
<li>Allow users to <strong>cancel orders</strong> or submit <strong>cancellation requests</strong>.</li>
<li><strong>Automatic Approval Mode</strong> for order cancellation requests.</li>
<li><strong>Manual Approval Mode</strong> for order cancellation requests.</li>
<li>Allow users to <strong>revoke cancellation requests</strong> when Manual Approval Mode is enabled.</li>
<li><strong>Guest user support</strong> for order cancellation requests.</li>
<li>Display the <strong>Cancel Order button</strong> on the <strong>Orders page in My Account</strong>, allowing users to quickly submit cancellation requests for eligible orders.</li>
<li>Set a <strong>time limit (days and hours)</strong> for users to cancel orders.</li>
<li>Display <strong>customizable cancellation reason messages</strong>.</li>
<li>Customizable <strong>Cancel Order form</strong>.</li>
<li>Allow users to upload <strong>images</strong> in the Cancel Order form.</li>
<li>Allow users to upload <strong>videos</strong> in the Cancel Order form.</li>
<li>Dedicated <strong>Cancel Requests post table</strong> for site admins.</li>
<li>Track and manage <strong>cancellation requests</strong> from the admin backend.</li>
<li><strong>Refund management</strong> for cancelled orders, allowing refunds for orders paid through supported live payment gateways.</li>
<li>Configure <strong>eligible order statuses</strong> for cancellation requests.</li>
<li>Configure <strong>eligible order statuses</strong> for refunds.</li>
<li>Support <strong>cancellation fees</strong> for cancelled orders.</li>
<li>Customize <strong>cancellation fee calculations</strong> using developer hooks and filters.</li>
<li><strong>Email notifications</strong> for cancellation request activities.</li>
<li>Customizable <strong>emails</strong> for cancellation notifications.</li>
<li>Advanced admin tracking for <strong>pending, approved, rejected, and refunded cancellation requests</strong>.</li>
<li><strong>Mobile-friendly</strong> cancellation request form.</li>
<li><strong>Localization and Messages settings</strong> available to customize frontend text.</li>
<li>Compatible with <strong>PO translation files</strong> for translating and customizing plugin text.</li>
<li><strong>WooCommerce High-Performance Order Storage (HPOS) compatibility</strong>.</li>
</ol>
<h3>Requirements</h3>
<p>Minimum PHP version: 5.6</p>
<p> </p>

Advanced Cancel Order

<p>Advanced Cancel Order for WooCommerce allows your users to submit cancellation requests/cancel their orders directly from their account.</p>

<p>The <strong>Split Orders</strong> extension gives you the power to process and ship part of a customer’s order separately. <span style="font-weight: 400">You can choose the quantity of each item to be split to a new order, assigned to the same customer, with matching shipping and billing details.</span></p>
<h3>Use cases</h3>
<p>With split orders you can respond flexibly to different situations with orders, including:</p>
<ul>
<li>When you have an order which is only partially ready to be shipped, or contains products on backorder. With the <strong>Split Orders</strong> plugin you don’t have to keep the customer waiting — split the delayed items to a new order so that you can ship the products you have available.</li>
<li>When you use different couriers for different parts of an order and want to attach tracking information for each shipment. Split the order to match shipments and attach tracking information to each order using <a href="https://woocommerce.com/products/shipment-tracking/">Shipment tracking</a>.</li>
<li>When the customer asks you to ship part of an order to a different address. Split those items to a new order, update the shipping address, and process each order separately.</li>
</ul>
<figure id="attachment_6210761" aria-describedby="caption-attachment-6210761" style="width: 755px" class="wp-caption alignnone"><img class="wp-image-6210761 size-full" src="https://woocommerce.com/wp-content/uploads/2020/07/split-action-buttons.png" alt="" width="755" height="160" /><figcaption id="caption-attachment-6210761" class="wp-caption-text">All it takes is a click of the Split order action button to start a split.</figcaption></figure>
<p><img class="alignnone wp-image-18734004960809 size-full" src="https://woocommerce.com/wp-content/uploads/2020/07/split-orders-modal-1.8.0.png" alt="Split order modal" width="1301" height="798" /></p>
<hr />
<p>Having the power to split orders will help you keep on top of order management and shipments. Customers will appreciate receiving prompt delivery for the part of an order that’s ready to ship, or for being able to flexibly accommodate their shipping requirements.</p>

Split Orders

<p>Split orders so you can process and ship each part separately.</p>

Advanced Cancel Order vs Split Orders