Product FAQs and Questions for WooCommerce help you answer customer questions before they even ask. Display FAQs directly on your product pages. Generate them instantly with AI, or let customers submit their own. Admins can review, approve, and answer questions before they go live. It’s a simpler way to handle product inquiries and reduce support requests.
<h3>Features</h3>
<ul class="wccom-tick-list-primary">
<li style="font-weight: 400">Display FAQs on your product page</li>
<li style="font-weight: 400">AI-generate FAQs instantly for any product</li>
<li style="font-weight: 400">Enable customers to ask questions</li>
<li style="font-weight: 400">Allow public or private questions</li>
<li style="font-weight: 400">Admin can approve or disapprove questions</li>
<li style="font-weight: 400">Enable Google reCAPTCHA</li>
<li style="font-weight: 400">Email notification for customers when the question is answered</li>
<li style="font-weight: 400">Send customized emails</li>
</ul>
<h3>Display FAQs on Your Product Page</h3>
AI Product FAQs and Questions lets you display product-specific FAQs directly on your product pages. Add FAQs manually from the backend and assign them to relevant products. It reduces support requests and gives customers the confidence to make informed purchase decisions.
<img class="size-medium wp-image-18734006417020 aligncenter" src="https://woocommerce.com/wp-content/uploads/2025/03/Display-FAQs-on-Your-Product-Page.png?w=896" alt="Display FAQs on Your Product Page" width="896" height="625" />
<h3>Generate FAQs Instantly with AI</h3>
The built-in AI generation feature creates relevant, product-specific FAQs in seconds. Simply trigger the AI from the backend and publish accurate, helpful answers to your product pages instantly. It saves time and ensures your product pages are always thorough and up to date. 
<img class="size-medium wp-image-18734006417021 aligncenter" src="https://woocommerce.com/wp-content/uploads/2025/03/Generate-FAQs-Instantly-with-AI.png?w=834" alt="Generate FAQs Instantly with AI" width="834" height="848" />
<h3>Allow Customers to Ask Questions</h3>
The built-in Ask a Question form lets customers submit product-related questions directly from the product page. Shoppers can inquire about features, compatibility, pricing, or anything not covered in the FAQs. It gives customers the clarity they need before placing an order.
<img class="size-medium wp-image-18734006417022 aligncenter" src="https://woocommerce.com/wp-content/uploads/2025/03/Allow-Customers-to-Ask-Questions.png?w=896" alt="Allow Customers to Ask Questions" width="896" height="380" />
<h3>Public and Private Questions</h3>
Customers can choose to ask questions publicly or privately. Private questions stay between the customer and the store admin, building trust and encouraging more open communication. It gives shoppers the confidence to ask without hesitation.
<img class="size-medium wp-image-18734006417026 aligncenter" src="https://woocommerce.com/wp-content/uploads/2025/03/Public-and-Private-Questions.png?w=896" alt="Public and Private Questions" width="896" height="340" />
<h3>Approve or Disapprove Questions</h3>
Allows you to approve or disapprove customer questions directly from the backend. Questions submitted by customers can be reviewed manually before publishing, giving you full control over what appears on the product page.
<img class="size-medium wp-image-18734006417028 aligncenter" src="https://woocommerce.com/wp-content/uploads/2025/03/Approve-or-Disapprove-Questions.png?w=859" alt="" width="859" height="73" />
<h3>Allow Likes and Dislikes</h3>
The likes and dislikes feature lets shoppers rate responses, pushing the most relevant answers to the top. It helps customers find useful answers faster and improves the overall browsing experience.
<img class="size-medium wp-image-18734006417031 aligncenter" src="https://woocommerce.com/wp-content/uploads/2025/03/Allow-Likes-and-Dislikes.png?w=896" alt="Allow Likes and Dislikes" width="896" height="231" />
<h3>Enable Google reCAPTCHA</h3>
Google reCAPTCHA integration secures the question form against spam submissions. Configure it easily by entering your site and secret key, ensuring only genuine questions come through.
<img class="size-medium wp-image-18734006417032 aligncenter" src="https://woocommerce.com/wp-content/uploads/2025/03/Enable-Google-reCAPTCHA.png?w=896" alt="Enable Google reCAPTCHA" width="896" height="241" />
<h3>Notify Customers via Email</h3>
The FAQ plugin for WooCommerce automatically sends email notifications to customers as soon as the store admin responds. It keeps customers engaged, brings them back to the product page at the right time, and gives them the nudge they need to place an order.
<img class="size-medium wp-image-18734006417033 aligncenter" src="https://woocommerce.com/wp-content/uploads/2025/03/Notify-Customers-via-Email.png?w=430" alt="Notify Customers via Email" width="430" height="413" />
<h3>Display Answers in My Account Page</h3>
Customers can view the answers to their submitted questions directly from their account page. It makes it easy for shoppers to revisit previous responses without having to navigate back to the product page.
<img class="size-medium wp-image-18734006417034 aligncenter" src="https://woocommerce.com/wp-content/uploads/2025/03/Display-Answers-in-My-Account-Page.png?w=896" alt="Display Answers in My Account Page" width="896" height="266" />
<h3>Customize Email Notifications</h3>
Send personalized email notifications to your customers upon answering their questions. You can customize the subject and body of the email according to your personal preferences.
<img class="size-medium wp-image-18734006417035 aligncenter" src="https://woocommerce.com/wp-content/uploads/2025/03/Customize-Email-Notifications.png?w=896" alt="Customize Email Notifications" width="896" height="497" />

AI Product FAQs and Questions

Add a dedicated FAQ tab to your WooCommerce product pages, generate FAQs instantly with AI, or let customers submit their own questions directly on the product page.

<h1>Chat With Your Shopping Customers Via Order Messanger</h1>
Shop customers don’t have a convenient way to contact a shop’s admin regarding their orders. They can send emails, but tracking and managing are not accessible.
The Order Messenger for WooCommerce plugin provides the most comfortable communication channel for customers and a business – a chat room.
 Customers can ask questions. Admins can provide additional information regarding orders.
Admins can use the chat to send documents like manuals, additional software, and electronic warranty cards. Attachments can be sent automatically based on use cases like the purchase of an item.
Improve your customers’ experience – communicate at any point in the purchasing process.
<h2>Features</h2>
<ul>
<li style="font-weight: 400">Automatic chatrooms between customers and shop managers for each order.</li>
<li>Email notifications.</li>
<li>Schedule message sending.</li>
<li style="font-weight: 400">Automated system messages to inform users about order status changes and other service information.</li>
<li style="font-weight: 400">Share files between customers and admins.</li>
<li style="font-weight: 400">Images preview in chatrooms.</li>
<li style="font-weight: 400">See whether customers read messages or not.</li>
<li style="font-weight: 400">Automatically send messages related to products when customers make purchases.</li>
<li style="font-weight: 400">Allow instant access to a chatroom from an orders list.</li>
</ul>
Various settings make Order Messenger for WooCommerce a great fit for many WooCommerce users.
<ul>
<li style="font-weight: 400"> Customize the color theme for the chatroom.</li>
<li style="font-weight: 400"> Control service messages; enable or disable order statuses and order-notes messages.</li>
<li style="font-weight: 400"> Allow or deny customers the ability to attach files with their messages and specify the allowed file types and maximum file sizes.</li>
<li style="font-weight: 400">Customize your message signature.</li>
</ul>
<h2>How it looks to customers</h2>
Customers will find a new tab with all their active conversations in the “My Account” area. Badges will alert customers to new messages. 
<img class="alignnone size-full wp-image-7573524" src="https://woocommerce.com/wp-content/uploads/2021/02/My-account-messages-resized-2.png" alt="WooCommerce conversations" width="980" height="559" />
This is the main page where a customer can communicate with a shop administrator. The chat page contains a list of the most recent messages and will load more when customers scroll to the top.
<img class="alignnone size-full wp-image-7573520" src="https://woocommerce.com/wp-content/uploads/2021/02/Messenger-Sea-theme-resized-1.png" alt="" width="980" height="581" />
Every communication is saved, so tracking the orders’ progress is easy.
<h2>How it works for the admin</h2>
A new “Messenger” column will open a chat about an order in a modal box. You can promptly respond to the client’s messages.
<img class="alignnone size-full wp-image-7573517" src="https://woocommerce.com/wp-content/uploads/2021/02/Webp.net-gifmaker-2.gif" alt="" width="980" height="559" />
Purchase message setup:
<img class="alignnone size-full wp-image-7573526" src="https://woocommerce.com/wp-content/uploads/2021/02/Product-purchasing-message-resized-1.png" alt="" width="980" height="559" />
The shop owner’s side makes sharing important information with their customers and collecting feedback easy.
If the admin or their customers stop responding in the chatroom, the Order Messenger for WooCommerce plugin can notify both by email notifications so they don’t miss any vital information.
Order Messenger for WooCommerce fits excellently in almost every shop. There are no limitations with using other external plugins or any additional services required.
<h2>API and hooks</h2>
The plugin ships with the API, making integrating it with a mobile app easy. There are a lot of hooks that make almost every customization possible. Clean code makes customization even more straightforward.
Provide a simple and clean chatroom for your customers. Receive order feedback and improve your services.
 
<img src="https://pastepixel.com/image/npSvbc6dvbYBMY74QW7f.png" alt="" />

Order Chatroom

A simple and clean chatroom for your customers. Receive order feedback and improve your services.

AI Product FAQs and Questions vs Order Chatroom