Product FAQs and Questions for WooCommerce help you answer customer questions before they even ask. Display FAQs directly on your product pages. Generate them instantly with AI, or let customers submit their own. Admins can review, approve, and answer questions before they go live. It’s a simpler way to handle product inquiries and reduce support requests.
<h3>Features</h3>
<ul class="wccom-tick-list-primary">
<li style="font-weight: 400">Display FAQs on your product page</li>
<li style="font-weight: 400">AI-generate FAQs instantly for any product</li>
<li style="font-weight: 400">Enable customers to ask questions</li>
<li style="font-weight: 400">Allow public or private questions</li>
<li style="font-weight: 400">Admin can approve or disapprove questions</li>
<li style="font-weight: 400">Enable Google reCAPTCHA</li>
<li style="font-weight: 400">Email notification for customers when the question is answered</li>
<li style="font-weight: 400">Send customized emails</li>
</ul>
<h3>Display FAQs on Your Product Page</h3>
AI Product FAQs and Questions lets you display product-specific FAQs directly on your product pages. Add FAQs manually from the backend and assign them to relevant products. It reduces support requests and gives customers the confidence to make informed purchase decisions.
<img class="size-medium wp-image-18734006417020 aligncenter" src="https://woocommerce.com/wp-content/uploads/2025/03/Display-FAQs-on-Your-Product-Page.png?w=896" alt="Display FAQs on Your Product Page" width="896" height="625" />
<h3>Generate FAQs Instantly with AI</h3>
The built-in AI generation feature creates relevant, product-specific FAQs in seconds. Simply trigger the AI from the backend and publish accurate, helpful answers to your product pages instantly. It saves time and ensures your product pages are always thorough and up to date. 
<img class="size-medium wp-image-18734006417021 aligncenter" src="https://woocommerce.com/wp-content/uploads/2025/03/Generate-FAQs-Instantly-with-AI.png?w=834" alt="Generate FAQs Instantly with AI" width="834" height="848" />
<h3>Allow Customers to Ask Questions</h3>
The built-in Ask a Question form lets customers submit product-related questions directly from the product page. Shoppers can inquire about features, compatibility, pricing, or anything not covered in the FAQs. It gives customers the clarity they need before placing an order.
<img class="size-medium wp-image-18734006417022 aligncenter" src="https://woocommerce.com/wp-content/uploads/2025/03/Allow-Customers-to-Ask-Questions.png?w=896" alt="Allow Customers to Ask Questions" width="896" height="380" />
<h3>Public and Private Questions</h3>
Customers can choose to ask questions publicly or privately. Private questions stay between the customer and the store admin, building trust and encouraging more open communication. It gives shoppers the confidence to ask without hesitation.
<img class="size-medium wp-image-18734006417026 aligncenter" src="https://woocommerce.com/wp-content/uploads/2025/03/Public-and-Private-Questions.png?w=896" alt="Public and Private Questions" width="896" height="340" />
<h3>Approve or Disapprove Questions</h3>
Allows you to approve or disapprove customer questions directly from the backend. Questions submitted by customers can be reviewed manually before publishing, giving you full control over what appears on the product page.
<img class="size-medium wp-image-18734006417028 aligncenter" src="https://woocommerce.com/wp-content/uploads/2025/03/Approve-or-Disapprove-Questions.png?w=859" alt="" width="859" height="73" />
<h3>Allow Likes and Dislikes</h3>
The likes and dislikes feature lets shoppers rate responses, pushing the most relevant answers to the top. It helps customers find useful answers faster and improves the overall browsing experience.
<img class="size-medium wp-image-18734006417031 aligncenter" src="https://woocommerce.com/wp-content/uploads/2025/03/Allow-Likes-and-Dislikes.png?w=896" alt="Allow Likes and Dislikes" width="896" height="231" />
<h3>Enable Google reCAPTCHA</h3>
Google reCAPTCHA integration secures the question form against spam submissions. Configure it easily by entering your site and secret key, ensuring only genuine questions come through.
<img class="size-medium wp-image-18734006417032 aligncenter" src="https://woocommerce.com/wp-content/uploads/2025/03/Enable-Google-reCAPTCHA.png?w=896" alt="Enable Google reCAPTCHA" width="896" height="241" />
<h3>Notify Customers via Email</h3>
The FAQ plugin for WooCommerce automatically sends email notifications to customers as soon as the store admin responds. It keeps customers engaged, brings them back to the product page at the right time, and gives them the nudge they need to place an order.
<img class="size-medium wp-image-18734006417033 aligncenter" src="https://woocommerce.com/wp-content/uploads/2025/03/Notify-Customers-via-Email.png?w=430" alt="Notify Customers via Email" width="430" height="413" />
<h3>Display Answers in My Account Page</h3>
Customers can view the answers to their submitted questions directly from their account page. It makes it easy for shoppers to revisit previous responses without having to navigate back to the product page.
<img class="size-medium wp-image-18734006417034 aligncenter" src="https://woocommerce.com/wp-content/uploads/2025/03/Display-Answers-in-My-Account-Page.png?w=896" alt="Display Answers in My Account Page" width="896" height="266" />
<h3>Customize Email Notifications</h3>
Send personalized email notifications to your customers upon answering their questions. You can customize the subject and body of the email according to your personal preferences.
<img class="size-medium wp-image-18734006417035 aligncenter" src="https://woocommerce.com/wp-content/uploads/2025/03/Customize-Email-Notifications.png?w=896" alt="Customize Email Notifications" width="896" height="497" />

AI Product FAQs and Questions

Add a dedicated FAQ tab to your WooCommerce product pages, generate FAQs instantly with AI, or let customers submit their own questions directly on the product page.

<ul class="wccom-tick-list-primary">
<li>Upload Files Easily – Add PDFs, images, documents, and more as product attachments.</li>
<li>Per-Product & Category Files – Assign unique files to specific products or categories.</li>
<li>View in Tabs – Open supported files directly in an existing or new browser tab.</li>
<li>Wide Format Support – Works with 21+ different file types.</li>
<li>Attach URLs – Link external resources or guides directly to products.</li>
<li>Flexible Display – Show attachments in a new tab, existing tab, or on the product page.</li>
<li>Email Attachments – Send files in customer order emails based on order status.</li>
<li>Display Files in My Account Section – Display attachments in the customer’s account by order status.</li>
<li>Order Confirmation Files – Automatically include attachments in order confirmation emails.</li>
<li>Order Status Control – Restrict file access by status (completed, failed, canceled, etc.).</li>
<li>Role-Based Access – Limit file viewing or downloads to specific user roles.</li>
<li>File Expiry Dates – Set expiry dates for each downloadable file.</li>
<li>Customizable Buttons – Personalize download and view button text, color, and style.</li>
<li>File Size Display – Show file sizes next to download buttons.</li>
<li>Centralized Dashboard – Manage all attachments from one admin panel.</li>
<li>Bulk Import (New) – Quickly attach files to products using a CSV import.</li>
</ul>
<hr />
Product Attachments for WooCommerce allows you to easily upload and manage downloadable and viewable files such as PDFs, images, and videos. With customizable display options, you can choose where and how these attachments appear on product pages.
Product Attachments Pro offers bulk upload capabilities, file expiry management, and role-based access control. It also integrates with order confirmation emails, improving the overall customer experience and store efficiency.
<img class="alignnone size-full wp-image-18734005354262" src="https://woocommerce.com/wp-content/uploads/2025/04/Frame-31-1.png" alt="Product Attachments for WooCommerce" width="980" height="656" />
 
<h3>File Attachments in My Account Section</h3>
Allow customers to access attached files from their My Account section based on the order’s current status. Control file visibility for statuses like Completed, Processing, or On Hold to ensure timely access to relevant documents using Product Attachments for WooCommerce
<img class="alignnone size-full wp-image-18734005132427" src="https://woocommerce.com/wp-content/uploads/2025/04/Attachments-in-Dashboard.png" alt="WooCommerce File Attachments in Dashboard" width="980" height="515" />
<h3>Attach Files to Customer Order Email</h3>
Automatically send attachment files to customer order emails based on specific order statuses such as Complete, Processing, Cancelled, On Hold, Pending Payment, Refunded, Failed, or Draft. Product Attachments for WooCommerce allows you to customize which documents are sent at each stage to ensure customers receive the right information at the right time.
<img class="alignnone size-full wp-image-18734005132430" src="https://woocommerce.com/wp-content/uploads/2025/04/Email-Attachment.png" alt="Email Attachment WooCommerce" width="557" height="688" />
<h3>Customizable Attachment Display and Email Integration</h3>
Customizable Placement: Choose where the attachments appear on the product page. 
File Size Visibility: Display file sizes to help customers make informed decisions. 
Email Integration: Automatically include attachments in order confirmation emails for easy access after purchase.
<img class="alignnone size-full wp-image-18734005354295" src="https://woocommerce.com/wp-content/uploads/2025/04/Frame-43.png" alt="Product Attachments Settings for WooCommerce" width="980" height="517" />
<h3>Supported File Attachments Formats</h3>
Product Attachments for WooCommerce supports a wide range of file formats, you can attach 21 different types of file formats including documents (PDF, DOCX, CSV), images (JPG, PNG, GIF), media files (MP4, MP3), and compressed files (ZIP, RAR). This allows you to easily upload and manage a variety of file types for your products, offering great flexibility for your store.
<h3>Bulk File Attachments & Access Control</h3>
Multiple Upload Options: Upload multiple files at once or add external URLs. 
Product & Category Assignment: Attach files to specific products or entire categories. 
Expiry Settings: Set expiration dates to control file availability. 
Order Status Restrictions: Limit access based on order status (processing, completed, etc.). 
Role-Based Access: Restrict file access to specific user roles for better control.<img class="alignnone size-full wp-image-18734005354300" src="https://woocommerce.com/wp-content/uploads/2025/04/Frame-12-1.png" alt="Bulk File Attachments WooCommerce" width="980" height="842" data-wp-editing="1" />
<h3>Custom File Type Icons</h3>
Upload custom icons for different file types to improve visual identification and enhance user experience. Tailor the icons to match your store’s branding, making it easier for customers to recognize and interact with files.
<img class="alignnone size-full wp-image-18734005354310" src="https://woocommerce.com/wp-content/uploads/2025/04/Frame-44.png" alt="Upload Custom Icons" width="980" height="487" />
<h3>Buttons Customization</h3>
Personalize the text for Download and View buttons and modify their colors to align with your store’s branding.
<img class="alignnone size-full wp-image-18734005354313" src="https://woocommerce.com/wp-content/uploads/2025/04/Frame-34-1.png" alt="Button Customization for File Attachments WooCommerce" width="980" height="507" />
<h3>Comprehensive Dashboard</h3>
Easily manage all attachments from a user-friendly admin panel, organizing files efficiently to improve store management and customer experience. In this dedicated dashboard, you can
<ul>
<li>Edit settings instantly via a popup without leaving the page</li>
<li>Remove attachments in just a click for better control.</li>
<li>Instantly view assigned attachments for each product.</li>
<li>Monitor file expiration dates with ease.</li>
<li>Track individual file downloads to measure engagement.</li>
<li>Search & filter attachments for specific products.</li>
</ul>
<img class="alignnone size-full wp-image-18734005354320" src="https://woocommerce.com/wp-content/uploads/2025/04/Frame-13-1.png" alt="Comprehensive Dashboard for File Attachments WooCommerce" width="980" height="430" />
<h3>Bulk Assign Files using CSV</h3>
Option to import and assign multiple product attachments using a CSV file, streamlining the process of linking external files to your WooCommerce products in bulk. Simply map columns for attachment name, product SKU, and the file’s URL for efficient management.

Product Attachments Pro

Product Attachments for WooCommerce lets you attach/upload any type of files to customer orders directly on product pages, order emails, or customer account sections.

AI Product FAQs and Questions vs Product Attachments Pro