<h2 class="wp-block-heading">Give Every Shopper an Instant Answer — Around the Clock, All Year Round</h2>
<p><span style="font-weight: 400">Every unanswered question is a potential lost sale. When a shopper can’t quickly find the information they need — whether it’s about sizing, ingredients, compatibility, or shipping — they leave. With Amaya Chatbot AI for WooCommerce, your store has a knowledgeable, always-on assistant that answers product questions instantly, guides customers to the right items, and keeps conversations moving toward purchase, without adding a single person to your support team.</span></p>
<p><span style="font-weight: 400">Take a health and wellness store selling a range of supplements and vitamins as an example. A first-time visitor isn’t sure which protein powder is right for their dietary needs — Amaya answers the question immediately, based on the store’s actual product descriptions and content. A returning customer wants to know whether their usual brand is back in stock — Amaya checks and responds in seconds. A third shopper is comparing two products side by side and needs a quick explanation of the difference — Amaya provides it, and suggests the one that better fits what they’ve described. All of this happens without a support ticket, without a waiting time, and without any manual input from the store team.</span></p>
<p><span style="font-weight: 400">The result? Fewer abandoned browsing sessions, more confident buying decisions, and a support team that’s free to focus on the issues that actually need a human.</span></p>
<p><b>With Amaya Chatbot AI, your store can:</b></p>
<ul class="wccom-tick-list-primary">
<li><strong>Answer product questions 24/7, trained on your live catalogue</strong></li>
<li><strong>Recommend relevant products and guide customers toward purchase</strong></li>
<li><strong>Handle queries in multiple languages for global stores</strong></li>
<li><strong>Customise the chatbot’s appearance to match your store branding</strong></li>
<li><strong>Extend the knowledge base with FAQs, pages, and custom content (PRO)</strong></li>
<li><strong>Keep the knowledge base automatically up to date as products change (PRO)</strong></li>
<li><strong>Launch preset conversation starters grouped by topic (PRO)</strong></li>
<li><strong>Review customer chat history to understand what shoppers are asking (PRO)</strong></li>
</ul>
<hr class="wccom-product-heading__hr" />
<h2>Who Is This For?</h2>
<p>Perfect for: fashion and apparel stores, health and supplement retailers, beauty and skincare brands, electronics and tech shops, pet supply stores, home and furniture businesses, digital product sellers, and any WooCommerce store that wants to answer product questions instantly, reduce support overhead, and help customers make faster, more confident buying decisions — without hiring additional staff.</p>
<h2>Overview</h2>
<p>Amaya Chatbot AI is the first AI chatbot built specifically for WooCommerce — not adapted from a generic live chat tool, but designed from the ground up to understand your product catalogue and answer the questions your customers actually ask. Powered by OpenAI’s GPT models and trained directly on your product content, Amaya gives shoppers instant, accurate, human-like responses around the clock. It recommends products, handles pre-sale queries, and reduces the volume of repetitive support tickets — all from a customizable chat widget that lives directly in your store. Start for free, and upgrade to PRO when you’re ready for advanced knowledge base control, automatic syncing, chat history, and more.</p>
<h2>How can your business benefit?</h2>
<h3>Answer Every Product Question — Without Hiring Extra Support Staff</h3>
<p>Amaya handles customer queries around the clock — including evenings, weekends, and peak traffic periods when your team isn’t available. Instead of waiting hours for an email reply or navigating a static FAQ page, shoppers get instant, accurate answers to their product questions the moment they ask. The result is a measurable reduction in support volume and the ability to handle growing traffic without growing your headcount.</p>
<p><img class="aligncenter wp-image-18734006387474 size-full" src="https://woocommerce.com/wp-content/uploads/2025/07/Amaya-Chatbox-2.png" alt="Amaya chat box" width="381" height="744" /></p>
<h3>Instant, Accurate Answers Trained on Your WooCommerce Product Catalogue</h3>
<p>Unlike generic chatbots that rely on scripted responses, Amaya is trained directly on your product pages, FAQs, and store content. When a customer asks a specific question about an ingredient, a compatibility detail, or a sizing option, Amaya answers based on what’s actually in your catalogue — not a generic template. And with PRO’s automatic knowledge base sync, the chatbot stays up to date whenever products are added, changed, or removed.</p>
<h3>Turn Browsing Into Buying With AI-Powered Product Recommendations</h3>
<p>Amaya doesn’t just answer questions — it guides customers. By understanding what a shopper is looking for, it can suggest relevant products, highlight key differences between options, and help indecisive buyers reach a confident decision faster. This kind of interactive, personalised guidance is one of the most effective tools for improving conversion rates and increasing average order value on a WooCommerce store.</p>
<h2 id="h-top-3-features">Free version features</h2>
<h3>Seamless Integration With OpenAI</h3>
<p><span style="font-weight: 400">Connect Amaya to your OpenAI account in minutes by entering your API key in the plugin settings. No complex configuration, no developer required — just a secure connection to the world’s most capable AI language models.</span></p>
<h3>Customisable Chat Widget</h3>
<p><span style="font-weight: 400">Match the chatbot’s appearance to your store’s branding by adjusting colours, position, welcome message, and avatar. A chatbot that looks like it belongs to your store builds trust and encourages more shoppers to engage with it.</span></p>
<h3>Bulk Product Sync</h3>
<p>Sync your entire WooCommerce product catalogue to Amaya’s knowledge base in one click. This gives the chatbot an immediate, comprehensive understanding of every product you sell — so it can start answering customer questions accurately from day one.</p>
<h3>Chatbot Trained on Your Product Page Content</h3>
<p>Amaya is trained directly on your product descriptions, attributes, and page content — not a generic dataset. This means answers are specific to your store, your products, and your customers’ actual questions, not generic AI responses that could apply to any website.</p>
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<h2 id="h-top-3-features">Pro version features</h2>
<h3>Extend the Knowledge Base With Any Post Types or Pages</h3>
<p>Go beyond product pages and train Amaya on any content in your WordPress site — blog posts, policy pages, guides, landing pages, and more. The more context Amaya has, the more accurate and helpful its responses become, particularly for questions about your store’s policies, shipping, or returns.</p>
<h3>Add Custom Content and FAQs</h3>
<p>Upload your own frequently asked questions, brand guidelines, or specific instructions to shape exactly how Amaya responds. This gives you precise control over tone, accuracy, and the type of information the chatbot shares — particularly useful for stores with complex products or strict compliance requirements.</p>
<h3>Automatic Knowledge Base Sync</h3>
<p>Whenever a product is added, updated, or deleted in your WooCommerce store, Amaya’s knowledge base updates automatically. No manual maintenance, no risk of the chatbot giving outdated information to customers — your AI assistant always reflects your current catalogue.</p>
<h3>Preset Questions Grouped by Topic</h3>
<p>Define a set of suggested questions that appear when customers open the chat widget, grouped by topic to make it easy to start a conversation. This reduces the barrier to engagement, particularly for first-time visitors who aren’t sure what to ask, and steers conversations toward the topics most likely to lead to a purchase.</p>
<h3>Customer Chat History</h3>
<p>Store and review the full history of customer conversations with Amaya. Understanding what questions your shoppers are asking — and how often — is one of the most valuable sources of insight for improving product descriptions, adding missing information to your catalogue, and identifying gaps in your store content.</p>
<h3>Configurable Chat History Retention</h3>
<p>Set how long customer chat histories are stored to suit your store’s data policies and GDPR requirements. Returning customers can also benefit from continuity, with the chatbot able to recall previous conversations to provide a more personalised experience.</p>
<h3>Post-Level Knowledge Base Control</h3>
<p>Choose exactly which individual posts, pages, or products are included in or excluded from Amaya’s knowledge base. This gives you granular control over what the chatbot knows and doesn’t know — useful for keeping draft content, internal pages, or outdated product information out of customer-facing responses.</p>
<h3>Extended System Prompt</h3>
<p>Add custom instructions to the underlying AI system prompt to fine-tune Amaya’s behaviour, tone, focus, and response style. This is the most powerful customisation available — giving technically confident store owners the ability to shape exactly how the AI behaves in every conversation.</p>
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<p> </p>
<h2 class="wp-block-heading">Amaya in Action: How a WooCommerce Supplement Store Uses AI to Answer Product Questions 24/7</h2>
<p>A mid-sized health and wellness store selling over 200 supplement products faces a familiar challenge: customers have specific, often complex questions before they buy. Which magnesium supplement is best for sleep? Is this protein powder suitable for someone with a dairy allergy? What’s the difference between these two collagen products?</p>
<p>Before installing Amaya, these questions landed in the support inbox and often took hours to answer. By the time a reply arrived, the customer had either found a competitor or given up entirely.</p>
<p>After installing Amaya and syncing the product catalogue, the chatbot immediately begins handling these questions based on the store’s actual product descriptions and ingredient lists. The PRO plan’s automatic sync means that when a new product launches or an existing one is updated, Amaya’s knowledge base reflects the change within minutes. Preset question topics — set up in the back end — guide visitors toward the most common queries, and the chat history feature helps the store owner identify which product pages are missing key information.</p>
<p>The result: a dramatic reduction in pre-sale support emails, more confident customers, and a measurable improvement in conversion rate among shoppers who engage with the chatbot.</p>
<h2 id="h-setup-and-installation">Get started</h2>
<h3>Step 1 — Install the Plugin</h3>
<p>Purchase and install Amaya Chatbot AI for WooCommerce. The free version is available immediately. Upgrading to PRO unlocks the full feature set including automatic syncing, chat history, preset questions, and extended knowledge base control.</p>
<h3>Step 2 — Connect Your OpenAI Account</h3>
<p>Go to WooCommerce > Settings > Amaya Chatbot AI > Advanced and enter your OpenAI API key to activate the AI. This takes less than two minutes and gives Amaya access to the GPT models that power its conversations.</p>
<h3>Step 3 — Customize the Chat Widget</h3>
<p>Adjust the chatbot’s colours, position, welcome message, and avatar to match your store’s branding. A chatbot that looks like part of your store builds trust and gets more engagement.</p>
<h3>Step 4 — Sync Your Product Catalogue</h3>
<p>Run a one-click bulk product sync to load your entire WooCommerce catalogue into Amaya’s knowledge base. From this point, the chatbot is trained on your products and ready to start answering customer questions. PRO users can also extend the knowledge base with pages, FAQs, and custom content, and enable automatic syncing so it always stays current.</p>
<h3>That’s it. Your store now has a knowledgeable AI assistant answering product questions around the clock — turning more visitors into customers, and freeing your team to focus on what they do best.</h3>

Amaya Chatbot AI | GPT PRO

<p>Add a 24/7 AI chatbot to your WooCommerce store. Trained on your product catalogue. Answers customer questions instantly. Recommends the right products. Reduces support costs. Free to start, with a powerful PRO upgrade for growing stores.</p>

<h2>Start relevant conversations with your customers, using WooCommerce and Help Scout.</h2>
<p>Using Help Scout Integration for WooCommerce, connect your WooCommerce-powered online store to a Help Scout mailbox, helping your customers to request assistance with orders and to receive their answers as quickly as possible.</p>
<p>By using Help Scout with your WooCommerce store, you can expect to see the following:</p>
<ul class="wccom-tick-list-primary">
<li><strong>A significant increase in customer satisfaction</strong> – 73% of eCommerce customers prefer a chat option over traditional methods such as email, phones and social media.</li>
<li><strong>Increased revenue</strong> – As customers gain more trust in your store due to its awesome support, they are significantly more likely to place an order.</li>
<li><strong>Improved organisation of support queries and tickets</strong> – Thanks to Help Scout’s great performance and well-designed UI, managing customer queries is now easier than ever for store owners.</li>
</ul>
<div class="woo-sc-box normal  info ">
<p>In addition to this plugin, you must subscribe to a Helpscout monthly plan. Please visit <a href="https://helpscout.partnerlinks.io/wn5tn9zj3hi6" target="_blank" rel="noopener noreferrer">Helpscout.net</a>.</p>
</div>
<div class="twocol-one">
<p><img class=" wp-image-4984333 aligncenter" src="https://woocommerce.com/wp-content/uploads/2014/05/help-scout-form-1.jpg?w=600" alt="Help Scout WooCommerce form" width="434" height="388" /></p>
<h3>Add a help scout form to any part of your WooCommerce website:</h3>
<p>Adding Help Scout to your website is now easier than ever, thanks to the plugin’s shortcode support. Add a Help Scout form to any part of your website using the shortcode [wc_help_scout_form]. These forms are easily customizable using CSS and other tools.</p>
<h3><img class=" wp-image-4980498 aligncenter" src="https://woocommerce.com/wp-content/uploads/2014/05/report-an-issue.jpg?w=600" alt="" width="442" height="395" /></h3>
<h3>Quickly start a new conversation related to an order:</h3>
<p>When viewing an order within WooCommerce, you may need to quickly contact the customer. Help Scout for WooCommerce adds an intuitive form to each order description within WooCommerce. This form allows you to contact the customer directly through Help Scout.</p>
<p><img class="size-medium wp-image-4980507 aligncenter" src="https://woocommerce.com/wp-content/uploads/2014/05/customer-my-account.jpg?w=620" alt="" width="620" height="313" /></p>
<h3>Customers can view conversations from “My Account” page.</h3>
<p>Let your customers keep track of their support tickets in one easy place. Help Scout Integration for WooCommerce adds a new field to the My Account page which lets customers view and reply to conversations.</p>
</div>
<div class="twocol-one last">
<p><img class="size-medium wp-image-4983403 aligncenter" src="https://woocommerce.com/wp-content/uploads/2014/05/help-scout-blog-conversation-1.jpg?w=620" alt="Start a conversation from WordPress blog comments" width="620" height="314" /></p>
<h3>Start a conversation from a blog comment.</h3>
<p>Sometimes, a customer may have an issue or query and may not know how to contact your helpdesk. This may result in the customer commenting about their issue on a related (or unrelated) blog post. With Help Scout Integration for WooCommerce, you can easily reply to these comments and turn them into a ticket within Help Scout.</p>
<h3><img class="size-medium wp-image-4984283 aligncenter" src="https://woocommerce.com/wp-content/uploads/2014/05/help-scout-ui.jpg?w=620" alt="" width="620" height="376" /></h3>
<h3>Manage all of your customer queries via Help Scout</h3>
<p>After setting up Help Scout Integration for WooCommerce, you can view all of your tickets, queries and customer feedback in one place. Help Scout’s great UI and effective tools allow you to easily manage, reply to and update conversations. The end result is a smooth customer service experience for the customer and the store owner.</p>
</div>
<h3></h3>
<div class="woo-sc-box normal  info ">
<p><b>Note:</b> <span style="font-weight: 400">As of August 2020, you can configure only one mailbox ID for Help Scout, and once set, you should not change it to another. Else, it will give an error as the other account won’t recognize the customers associated with the first account. We are currently working on this and will update you soon about it.</span></p>
</div>
<h3>A full Help Scout solution</h3>
<p>Help Scout has a singular purpose of helping you to manage relevant conversations with your customers. Help Scout Integration for WooCommerce integrates seamlessly with this ethos of Help Scout’s, helping you and your customers to easily start relevant conversations with one another and to ensure your customers are as happy as possible with each order they place through your online store.</p>
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Help Scout Integration

<p>Start relevant conversations with your customers, using WooCommerce and Help Scout.</p>

Amaya Chatbot AI | GPT PRO vs Help Scout Integration