<h2><b>Blacklist Unwanted Customers from Your Store</b></h2>
<p>Not every order comes from a genuine customer. Fraudulent buyers, repeat offenders, and bad-faith shoppers cost you time, money, and inventory. Left unchecked, they lead to chargebacks, wasted fulfillment costs, and unnecessary strain on your support team. Blacklist for WooCommerce gives you a proactive way to stop these users before they ever reach checkout, without disrupting the experience for your legitimate customers.</p>
<p>Block customers using a wide range of conditions, including name, email address, phone number, IP address, billing country, shipping country, and order total range. Combine multiple conditions to build precise, targeted rules and choose exactly what happens when a match is detected: prevent the order, cancel it automatically, or block the customer from registering on your store altogether.</p>
<h2><b>Features of Blacklist for WooCommerce</b></h2>
<ul>
<li>Blacklist or block customers from your store</li>
<li>Block customers by first name, last name, or full name</li>
<li>Filter orders by email address or entire email domains</li>
<li>Restrict transactions linked to specific phone numbers</li>
<li>Block repeated purchase attempts from the same IP address</li>
<li>Restrict orders from specific billing or shipping countries</li>
<li>Set minimum and maximum order total limits to flag suspicious transactions</li>
<li>Create individual rules with custom names, priority settings, and status toggles</li>
<li>Combine multiple conditions within a single rule for more targeted blocking</li>
<li>Choose the action triggered when a rule is matched: block, cancel, or restrict registration</li>
<li>Display a custom customer-facing message when a block is applied</li>
<li>Monitor all blocked activity from a single dashboard</li>
<li>Search and filter detailed activity logs by name, email, IP address, or rule</li>
</ul>
<h2><b>Block Unwanted Customers from your Store</b></h2>
<p>Not every order comes from a genuine customer. Fraudulent buyers and bad-faith shoppers cost you time, money, and inventory. The Blacklist and Block plugin for WooCommerce lets you block customers by name, phone number, IP address, or country. When a match is detected, you choose what happens: prevent the order, cancel it automatically, or block the customer from registering altogether.</p>
<p><img class="alignnone size-medium wp-image-18734006557973" src="https://woocommerce.com/wp-content/uploads/2026/04/Block-Unwanted-Customers-from-your-Store.png?w=896" alt="Block Unwanted Customers from your Store" width="896" height="490" /></p>
<h2><b>Block Customers Using Multiple Conditions</b></h2>
<p>Every fraud case is different. Sometimes you need to stop a specific person, and other times you need to restrict entire regions. Blacklist and Block for WooCommerce lets you define precise blocking rules using one or more of the following criteria:</p>
<h3><b>First Name Blocking</b></h3>
<p>Target individuals by their billing first name. Add names one per line or as comma-separated values for quick bulk entry, which is useful when dealing with repeat offenders who share a common first-name pattern.</p>
<h3><b>Last Name or Full Name Matching</b></h3>
<p>Block by last name alone, or combine first and last name for more accurate, pinpoint matching. This reduces false positives and ensures legitimate customers with similar names aren’t caught in your rules.</p>
<h3><b>Phone Number Restrictions</b></h3>
<p>Some buyers swap emails and names but reuse the same phone number. Add specific numbers to your blocklist to catch these cases and stop suspicious orders before they go through.</p>
<h3><b>IP Address Blocking</b></h3>
<p>Prevent the same source from making repeated purchase attempts. Blocking by IP is particularly effective against automated bots, scripted attacks, and users who create multiple accounts to bypass other restrictions.</p>
<h3><b>Billing Country Filtering</b></h3>
<p>Restrict orders originating from high-risk or unsupported billing regions. Ideal for merchants who have identified specific countries as consistent sources of chargebacks or fraudulent activity.</p>
<h3><b>Shipping Country Control</b></h3>
<p>Define exactly where your products can and cannot be shipped. Whether you’re managing logistics limitations or avoiding problematic delivery regions, shipping country rules give you direct control over your order destinations.</p>
<h3><b>Order Total Range Blocking</b></h3>
<p>Set a minimum and maximum order total to block orders that fall outside your accepted range automatically. This is particularly useful for flagging unusually large orders that may indicate fraud, or suspiciously small orders that could be testing stolen payment details.</p>
<p><img class="alignnone size-medium wp-image-18734006557971" src="https://woocommerce.com/wp-content/uploads/2026/04/Block-Customers-Using-Multiple-Conditions.png?w=869" alt="Block Customers Using Multiple Conditions" width="869" height="382" /> <img class="alignnone size-medium wp-image-18734006557974" src="https://woocommerce.com/wp-content/uploads/2026/04/Block-Customers-Using-Conditions.png?w=865" alt="Block Customers Using Conditions" width="865" height="335" /></p>
<h2><b>Create Rules to Manage Your Blacklist</b></h2>
<p>Blacklist for WooCommerce gives you a structured, rule-based system to manage who can and cannot place orders on your store. Each rule comes with its own name, status toggle, priority setting, and optional customer-facing error message, giving you complete control over how and when each rule is applied.</p>
<p>Define your conditions using customer identity fields such as first name, last name, email, phone number, and IP address. You can also filter by billing country, shipping country, and order total range to cover location-based and value-based restrictions. Combine any of these fields together to create precise, targeted rules that match exactly the type of order or customer you want to block.</p>
<p><img class="alignnone size-medium wp-image-18734006557975" src="https://woocommerce.com/wp-content/uploads/2026/04/Create-Rules-to-Manage-Your-Blacklist.png?w=896" alt="Create Rules to Manage Your Blacklist" width="896" height="237" /></p>
<h2><b>Keep Track of Activity Logs in a Dashboard</b></h2>
<p>Get a real-time overview of every blocked action from a single dashboard. Track blocked emails, IP addresses, names, and countries alongside your total blocked actions and active rules. Dig deeper with a detailed activity log that records the date, username, email, action type, and IP address for every blocked event, with search and filter options to quickly spot repeat offenders and refine your blocking strategy over time.</p>
<p><img class="alignnone size-medium wp-image-18734006557972" src="https://woocommerce.com/wp-content/uploads/2026/04/Keep-Track-of-Activity-Logs-in-a-Dashboard.png?w=896" alt="Keep Track of Activity Logs in a Dashboard" width="896" height="301" /></p>

Blacklist and Block Customers and Orders

<h2><b>Blacklist unwanted customers based on name, IP address, phone number, or email. Reduce spam traffic and stop fraudulent orders before they reach checkout.</b></h2>

<div style="width: 980px" class="wp-video"><video class="wp-video-shortcode" id="video-0-1" width="980" height="551" preload="metadata" controls="controls"><a href="https://woocommerce.com/wp-content/uploads/2026/02/SelfServiceRefundsPromo.mp4">https://woocommerce.com/wp-content/uploads/2026/02/SelfServiceRefundsPromo.mp4</a></video></div>
<p> </p>
<hr class="wccom-product-heading__hr" />
<p></p>
<h2>Key Benefits</h2>
<ul class="wccom-tick-list-primary">
<li><strong>Reduce Support Tickets</strong> – Let customers request refunds directly from their account without contacting support</li>
<li><strong>Automatic Processing</strong> – Refunds processed instantly through payment gateways when conditions are met</li>
<li><strong>Complete Control</strong> – Flexible rules engine, time limits, per-user controls, and per-product settings</li>
<li><strong>Guest & Logged-In Support</strong> – Secure refund forms for both registered customers and guest orders</li>
</ul>
<p></p>
<h2>Main Features</h2>
<ul class="wccom-tick-list-secondary">
<li><strong>Full & Partial Refunds</strong> – Support both full order refunds and line-item partial refunds</li>
<li><strong>Automatic Refund Processing</strong> – Process refunds through payment gateways without admin intervention</li>
<li><strong>Guest Refund Form</strong> – Shortcode and Gutenberg block for guest customers to request refunds</li>
<li><strong>Refund Rules Engine</strong> – Automate approval based on user role, product category, payment method, and more</li>
<li><strong>Abuse Prevention</strong> – Per-customer refund limits (daily, weekly, monthly, yearly) and per-user blocking</li>
<li><strong>Custom Refund Reasons</strong> – Configurable reason list with drag-and-drop ordering</li>
<li><strong>Decline Message Presets</strong> – Rich text rejection templates for consistent communication</li>
<li><strong>WooCommerce Analytics Integration</strong> – Track refund reasons and patterns in the Analytics dashboard</li>
</ul>
<p></p>
<div class="">
<div class="">
<h3>Self-Service Refund Requests</h3>
<p>Customers can request refunds directly from their My Account page with a guided multi-step process. Choose full or partial refunds, select line items, provide a reason, and review before submitting. No more back-and-forth emails or support tickets.</p>
</div>
<div class="">
<h3>Intelligent Rules Engine</h3>
<p>Define rules to automatically process or escalate refund requests based on conditions like user role, product category or tag, payment method, shipping zone, order value, and more. First matching rule wins, with drag-and-drop priority ordering.</p>
</div>
<div class="">
<h3>Guest Refund Form</h3>
<p>Allow guest customers to request refunds using a secure three-factor verification form (email, order number, order date). Available as a shortcode or a native Gutenberg block with customizable styling options.</p>
</div>
<div class="">
<h3>Admin Approval Workflow</h3>
<p>Review and manage refund requests with quick approve/reject actions on the order list and individual order pages. Use decline message presets for consistent, professional rejection responses with rich text support.</p>
</div>
</div>
<p></p>
<h2>How It Works</h2>
<ol>
<li><strong>Install & Activate</strong> – Upload the plugin and activate it in WordPress</li>
<li><strong>Configure Settings</strong> – Set refund time limits, enable automatic processing, and configure refund reasons</li>
<li><strong>Set Up Rules (Optional)</strong> – Create rules to auto-approve or escalate requests based on conditions</li>
<li><strong>Customers Request Refunds</strong> – From My Account or the guest refund form</li>
<li><strong>Process or Review</strong> – Refunds are auto-processed or queued for admin approval based on your rules</li>
</ol>
<p></p>
<h2>Flexible Refund Options</h2>
<p>Give customers the right level of control:</p>
<ul class="wccom-tick-list-secondary">
<li><strong>Full Order Refunds</strong> – One-click full order refund requests</li>
<li><strong>Line-Item Refunds</strong> – Customers select specific items and quantities to refund</li>
<li><strong>Non-Refundable Products</strong> – Mark specific products or variations as non-refundable</li>
<li><strong>Time Limits</strong> – Set a configurable window (1-365 days) for refund eligibility</li>
<li><strong>Re-Request After Rejection</strong> – Optionally allow customers to resubmit declined requests</li>
<li><strong>Request Cancellation</strong> – Customers can cancel pending requests before admin review</li>
</ul>
<p></p>
<h2>Powerful Rules Engine</h2>
<p>Automate refund decisions with flexible conditions:</p>
<ul class="wccom-tick-list-secondary">
<li><strong>User Role</strong> – Different handling for wholesale, retail, or VIP customers</li>
<li><strong>Product Category / Tag / Type</strong> – Auto-approve for specific product groups</li>
<li><strong>Payment Method</strong> – Route based on how the order was paid</li>
<li><strong>Shipping Zone / Method</strong> – Handle international orders differently</li>
<li><strong>Billing / Shipping Country</strong> – Region-specific refund policies</li>
<li><strong>Order Value / Quantity</strong> – Thresholds for automatic vs. manual processing</li>
<li><strong>Order Status</strong> – Conditions based on current order status</li>
<li><strong>Priority Ordering</strong> – Drag-and-drop rule priority with first-match-wins logic</li>
</ul>
<p></p>
<h2>Abuse Prevention</h2>
<p>Protect your business while staying customer-friendly:</p>
<ul class="wccom-tick-list-secondary">
<li><strong>Refund Limits</strong> – Set maximum automatic refunds per customer per day, week, month, or year</li>
<li><strong>Per-User Controls</strong> – Block refund requests or disable auto-processing for specific users</li>
<li><strong>Per-User Limit Overrides</strong> – Custom refund limits for individual customers</li>
<li><strong>Counter Management</strong> – View and reset refund counters from the user profile</li>
<li><strong>Rate Limiting</strong> – Built-in protection against spam and abuse on request endpoints</li>
</ul>
<p></p>
<h2>Email Notifications</h2>
<p>Keep everyone informed at every step:</p>
<ul class="wccom-tick-list-secondary">
<li><strong>Customer Confirmation</strong> – Automatic email when a refund request is submitted</li>
<li><strong>Admin Notification</strong> – Alert when a new refund request needs review</li>
<li><strong>Escalation Alert</strong> – Notification when auto-processing falls back to manual review</li>
<li><strong>Rejection Notice</strong> – Customer notification with decline reason when a request is rejected</li>
<li><strong>Full WooCommerce Integration</strong> – Manage all emails from WooCommerce > Settings > Emails</li>
</ul>
<p></p>
<h2>Refund Analytics</h2>
<p>Make data-driven decisions with built-in analytics:</p>
<ul class="wccom-tick-list-secondary">
<li><strong>Refund Reasons Report</strong> – See which reasons customers select most frequently</li>
<li><strong>Date Range Filtering</strong> – Analyze refund trends using WooCommerce’s standard date picker</li>
<li><strong>Product-Level Data</strong> – Identify which products generate the most refund requests</li>
<li><strong>Status Tracking</strong> – Monitor approved, rejected, and pending request counts</li>
<li><strong>Seamless Integration</strong> – Access analytics directly from WooCommerce > Analytics menu</li>
</ul>
<p></p>
<h2>Seamless Integration</h2>
<p>Works perfectly with your existing setup:</p>
<ul class="wccom-tick-list-secondary">
<li><strong>WooCommerce HPOS</strong> – Fully compatible with High-Performance Order Storage</li>
<li><strong>Payment Gateways</strong> – Automatic refunds through any gateway that supports programmatic refunds</li>
<li><strong>Gutenberg Block</strong> – Native block editor support for the guest refund form</li>
<li><strong>Shortcode Support</strong> – Use <code>[ssr_guest_refund]</code> to place the guest form anywhere</li>
<li><strong>WooCommerce Emails</strong> – Full integration with the WooCommerce email system</li>
<li><strong>Any Theme</strong> – Works with any properly coded WooCommerce theme</li>
</ul>

Self-Service Refunds

<p>Let customers request refunds directly from their account, no support tickets, no back-and-forth emails. Self-Service Refunds streamlines your refund workflow with automatic processing, flexible rules, and complete admin control.</p>

Blacklist and Block Customers and Orders vs Self-Service Refunds