<ul class="wccom-tick-list-primary">
<li>Customizable Feedback Forms ― Create surveys to find out reasons why your customers want to stop their subscriptions.</li>
<li>Automated Discount Offers ― Display discount offers if certain survey answers are chosen.</li>
<li>Apply Coupon Code ― Link a specific coupon code that will automatically apply to the user’s subscription when they accept the offer.</li>
<li>Skip Next Renewal Offer― Allow users to postpone their next renewal by one subscription period instead of canceling.</li>
<li>Segmented Surveys and Offers ― Different surveys and offers are available for various types of products and categories as well as user roles or accounts.</li>
<li>Subscription Duration Limits ― Limit on whom discounts are offered based on how long the subscription has been active.</li>
<li>Retention offers limits ― Control how many times a discount can be used by a customer to prevent overuse.</li>
<li>Trial Period Limitations ― Restrict retention offers for users still on their free trial, ensuring that only paying subscribers receive discount or renewal skip options.</li>
<li>Detailed Analytics ― Track each cancellation attempt, cancellation reasons, and discount offer performance in the survey dashboard to continually improve your approach.</li>
</ul>
<hr />
Subscriptions can be canceled for many reasons. By learning these reasons through surveys and responding with appropriate offers, you can turn a potential cancellation into a continued subscription.
Cancellation Survey and Offers for WooCommerce Subscriptions helps you keep more subscribers by addressing their concerns when they decide to cancel. With this plugin, you can gather insights on why users consider canceling and respond with options to stay, like discounts or the choice to skip their next renewal period.
The plugin works with WooCommerce’s recurring coupon codes to offer discounts when someone tries to cancel their subscription. It includes all the features of recurring coupon codes, such as fixed amount off, percentage off, or discounts for a set number of renewals. Now, beyond discount offers, it also allows subscribers the option to skip their next renewal, providing an alternative retention strategy.
Additionally, since the discount system is based on regular WooCommerce coupons, you can enhance your discount strategies by integrating with other plugins that enhance coupon codes. This combination gives you greater control over your discount offers, making it easier to tailor them to specific subscription scenarios.
<h3>How to Use:</h3>
<ol>
<li> Create cancellation surveys ― Design and deploy surveys to understand why customers might cancel their subscriptions. These surveys can be tailored to specific subscriber segments and product types, allowing you to gather precise feedback.</li>
<li>
Add retention offers to cancellation surveys ― Attach discount offers or the option to skip the next renewal, triggered based on survey responses. This flexibility helps address customer concerns and encourages retention.This allows you to immediately address customer concerns with enticing offers, aiming to convert potential cancellations into retained subscriptions.
</li>
<li>Set limits to users, subscriptions, and products ― Set restrictions to control who can receive retention offers and under what conditions. Set parameters based on user roles, subscription duration, and products or categories.</li>
<li>Track retention success in the dashboard ― Go to Survey Answers, where you can view all cancellation attempts along with the selected reasons, the coupon codes offered, and their success status. On the Survey&Offer page you can find Retention Rate and Top Survey Answers.</li>
</ol>
<img class="size-medium wp-image-18734004392279 aligncenter" src="https://woocommerce.com/wp-content/uploads/2024/06/napkin-selection-4.png?w=896" alt="" width="896" height="418" />
By offering skipping next renewal or discounts, and collecting feedback during the cancellation process, the Cancellation Survey and Offers for WooCommerce Subscriptions plugin helps you address subscriber concerns effectively, encouraging them to reconsider their decision to cancel.
<h3>Why Use the Plugin:</h3>
Boost Retention Rates 
The primary goal of this plugin is to reduce churn by addressing subscriber concerns in real time. For instance, if a significant number of subscribers are canceling because they find your product too expensive, offering them a targeted discount can encourage them to stay. This not only retains the customer but also increases their lifetime value.
Gain Valuable Insights 
By understanding the reasons behind cancellations, you can make informed decisions to improve your products and services. For example, if many subscribers indicate that they found a better alternative, it might be time to innovate or enhance your product features.
Retention Offers for Different Segments 
Use the plugin’s ability to create segmented surveys and offers to cater to different subscriber types. For instance, you can create a survey for premium subscribers with high-value products and offer substantial discounts to retain these valuable customers. Alternatively, for regular subscribers, a smaller discount might suffice to keep them engaged.
<h3>Use Cases:</h3>
<h4 class="p1">Offer Discount When a Specific Reason Is Selected</h4>
<img class="alignnone size-medium" src="https://meow-crew.com/wp-content/uploads/2024/09/cancellation-case-1-1.gif" width="1152" height="651" />
When customers try to cancel, the plugin shows a survey to gather their reasons. If the reason is cost-related, you can automatically offer a discount tailored to address their concern, such as a percentage off future renewals, increasing retention chances.
<h4 class="p1">Embed Video Content in Cancellation Surveys</h4>
<img class="alignnone size-medium" src="https://meow-crew.com/wp-content/uploads/2024/09/cancellation-case-2.gif" width="1152" height="651" />
Add videos (or other type of media) to your survey popups to engage subscribers during the cancellation process. These videos can highlight product updates, tutorials, or new features, encouraging customers to reconsider canceling.
<h4 class="p1">Leverage Detailed Surveys for Customer Insights</h4>
<img class="alignnone size-medium" src="https://meow-crew.com/wp-content/uploads/2024/09/cancellation-case-3-1.gif" width="1152" height="651" />
Gain deeper insights into why customers are canceling by creating a comprehensive list of cancellation reasons. The plugin enables you to add multiple, detailed reasons and even request additional comments from the subscriber. This data can reveal patterns and guide product improvements.
<h4 class="p1">Use Survey Analytics for Data-Driven Improvements</h4>
<img class="alignnone size-medium" src="https://meow-crew.com/wp-content/uploads/2024/09/cancellation-case-4.gif" width="1152" height="651" />
Analyze survey data to track retention rates, identify top cancellation reasons, and assess the effectiveness of retention offers. These insights help refine your product and make decisions on your discount offers.
In summary, the Cancellation Survey and Offers for WooCommerce Subscriptions plugin is a powerful tool to help you understand why subscribers are leaving and provide targeted incentives to retain them. By leveraging this plugin, you can reduce churn, increase customer satisfaction, and ultimately grow your subscription business.

Cancellation Survey and Offers for WooCommerce Subscriptions

Increase retention for WooCommerce Subscriptions by offering discounts, letting subscribers skip the next renewal, and gathering feedback with surveys when they consider canceling.

<div class="woo-sc-box info">This add-on requires the subscription functionality to be enabled on your store. Before purchasing this extension, first purchase and install <a href="https://woocommerce.com/products/woocommerce-subscriptions/">WooCommerce Subscriptions</a>.</div>
<h2>Bulk update prices for existing subscriptions</h2>
With WooCommerce Subscriptions, any change in a subscription product price is applied only to new subscription orders, not for existing subscriptions. Currently, if store owners want to update the price of their existing subscriptions, they must manually update each one. For high-volume stores, this option can be tedious and time-consuming.
The solution is Bulk Updater for WooCommerce Subscriptions. This extension instantly updates existing subscription prices in bulk when the subscribed product price is changed. Bulk Updater for WooCommerce Subscriptions ensures existing subscribers pay the updated price for their next renewal.
<h2>Features</h2>
<ul class="wccom-tick-list-secondary">
<li>Bulk update via standard bulk actions method.</li>
<li>Bulk update via background process method using specific product & user filters. (New)</li>
<li>Instant, one-click bulk updates.</li>
<li>Customers are notified instantly when the subscription price is updated.</li>
<li>Price update can be made for individual subscription. (New)</li>
<li>Adds a subscription note after prices are updated. (New)</li>
</ul>
<h2>Benefits</h2>
<ul>
<li>Ensures existing subscribers pay updated prices for their upcoming renewals.</li>
<li>Lowers admin workload.</li>
<li>Increased subscription prices increase revenue.</li>
</ul>
<h2>Supported extensions</h2>
<ul>
<li><a href="https://woocommerce.com/products/woocommerce-mix-and-match-products/">Mix and Match Products</a> [New]</li>
<li><a href="https://woocommerce.com/products/email-previewer-for-woocommerce/">Email Previewer for WooCommerce</a></li>
<li><a href="https://woocommerce.com/products/discounts-for-woocommerce-subscriptions/">Discounts for WooCommerce Subscriptions</a> [New]</li>
<li><a href="https://woocommerce.com/products/buy-once-or-subscribe-for-woocommerce-subscriptions/">Buy Once or Subscribe for WooCommerce Subscriptions</a></li>
</ul>
<h3>Other integrations</h3>
<ul>
<li>WooCommerce Test Order by AspiringPlugins</li>
<li>WooCommerce Wholesale Pro Suite by IgniteWooCommerce.com [New]</li>
</ul>
<h2>How it works</h2>
Price updates can only be applied to subscriptions that are in Active, On Hold, Cancelled, or Pending Cancellation status.
<h3>Methods to bulk update subscription prices:</h3>
<ol>
<li>Bulk Actions from the Subscriptions List Table: This is the standard method for performing bulk updates. However, due to WordPress limitations, it can process a maximum of 999 subscriptions at a time. Please refer to the screenshot below for a visual reference.<img class="wp-image-8811893 aligncenter" src="https://woocommerce.com/wp-content/uploads/2021/11/screenshot-3.png" alt="" width="889" height="466" /></li>
<li>Bulk Update via Subscription Settings: This is an advanced method for updating subscriptions in bulk using product and user-specific filters. The updates are processed in the background, and you can monitor the progress as a percentage. Unlike the first method, there is no restriction on the number of subscriptions that can be updated, making it ideal for websites managing a high volume of subscriptions. A screenshot of this option is provided below.<img class="wp-image-8811893 size-full aligncenter" src="https://woocommerce.com/wp-content/uploads/2021/11/bulk-update-settings.png" alt="" width="1247" height="654" /></li>
</ol>
<h3>Email notifications</h3>
Customers are automatically notified via email once the subscription price is updated.
<img class="aligncenter wp-image-8811917 size-full" src="https://woocommerce.com/wp-content/uploads/2021/11/screenshot-6.png" alt="" width="675" height="778" />
Note: If the subscription is placed using Auto Renewal, then the new price will be updated only if the payment gateway supports the amount change subscription feature.
<h3>Updating an individual subscription</h3>
Site admins can update the price of individual subscriptions without using the bulk action feature.
Subscriptions page,
<img class="alignnone wp-image-18734003584824 size-full" src="https://woocommerce.com/wp-content/uploads/2021/11/subcription-post-table-update-price.png" alt="" width="1713" height="525" />
Edit subscription page
<img class="alignnone wp-image-18734003584823 size-full" src="https://woocommerce.com/wp-content/uploads/2021/11/edit-subcription-update-price.png" alt="" width="1435" height="744" />
<hr class="wccom-product-heading__hr" />
<div class="woo-sc-box" style="border-left-color: #007cba">
Check out our other best-selling and popular extensions for WooCommerce below,
<ul>
<li><a href="https://woocommerce.com/products/ultimate-payment-plans/">Ultimate Payment Plans or Deposits</a></li>
<li><a href="https://woocommerce.com/products/ultimate-raffle/">Ultimate Raffle</a></li>
<li><a href="https://woocommerce.com/products/ultimate-tax-exemption/">Ultimate Tax Exemption</a></li>
<li><a href="https://woocommerce.com/products/ultimate-refunds/">Ultimate Refunds</a></li>
<li><a class="row-title" href="https://woocommerce.com/products/ultimate-order-approval/">Ultimate Order Approval</a></li>
</ul>
</div>

Bulk Updater for WooCommerce Subscriptions

Instantly update existing subscription prices in bulk.

Cancellation Survey and Offers for WooCommerce Subscriptions vs Bulk Updater for WooCommerce Subscriptions