<ul class="wccom-tick-list-primary">
<li><strong>Customizable Feedback Forms</strong> ― Create surveys to find out reasons why your customers want to stop their subscriptions.</li>
<li><strong>Automated Discount Offers</strong> ― Display discount offers if certain survey answers are chosen.</li>
<li><strong>Apply Coupon Code</strong> ― Link a specific coupon code that will automatically apply to the user’s subscription when they accept the offer.</li>
<li><strong>Skip Next Renewal Offer</strong>― Allow users to postpone their next renewal by one subscription period instead of canceling.</li>
<li><strong>Segmented Surveys and Offers</strong> ― Different surveys and offers are available for various types of products and categories as well as user roles or accounts.</li>
<li><strong>Subscription Duration Limits</strong> ― Limit on whom discounts are offered based on how long the subscription has been active.</li>
<li><strong>Retention offers limits</strong> ― Control how many times a discount can be used by a customer to prevent overuse.</li>
<li><strong>Trial Period Limitations</strong> ― Restrict retention offers for users still on their free trial, ensuring that only paying subscribers receive discount or renewal skip options.</li>
<li><strong>Detailed Analytics</strong> ― Track each cancellation attempt, cancellation reasons, and discount offer performance in the survey dashboard to continually improve your approach.</li>
</ul>
<hr />
<p>Subscriptions can be canceled for many reasons. By learning these reasons through surveys and responding with appropriate offers, you can turn a potential cancellation into a continued subscription.</p>
<p><strong>Cancellation Survey and Offers for WooCommerce Subscriptions</strong> helps you keep more subscribers by addressing their concerns when they decide to cancel. With this plugin, you can gather insights on why users consider canceling and respond with options to stay, like discounts or the choice to skip their next renewal period.</p>
<p>The plugin works with WooCommerce’s recurring coupon codes to offer discounts when someone tries to cancel their subscription. It includes all the features of recurring coupon codes, such as fixed amount off, percentage off, or discounts for a set number of renewals. Now, beyond discount offers, it also allows subscribers the option to skip their next renewal, providing an alternative retention strategy.</p>
<p>Additionally, since the discount system is based on regular WooCommerce coupons, you can enhance your discount strategies by integrating with other plugins that enhance coupon codes. This combination gives you greater control over your discount offers, making it easier to tailor them to specific subscription scenarios.</p>
<h3><strong>How to Use:</strong></h3>
<ol>
<li><strong> Create cancellation surveys</strong> ― Design and deploy surveys to understand why customers might cancel their subscriptions. These surveys can be tailored to specific subscriber segments and product types, allowing you to gather precise feedback.</li>
<li>
<p class="p1"><b>Add retention offers to cancellation surveys</b> ― Attach discount offers or the option to skip the next renewal, triggered based on survey responses. This flexibility helps address customer concerns and encourages retention.<span style="color: var(--wp--preset--color--woo-text-gray,#101517);font-family: var(--wccom-font-family-default);letter-spacing: -0.011em">This allows you to immediately address customer concerns with enticing offers, aiming to convert potential cancellations into retained subscriptions.</span></p>
</li>
<li><strong>Set limits to users, subscriptions, and products</strong> ― Set restrictions to control who can receive retention offers and under what conditions. Set parameters based on user roles, subscription duration, and products or categories.</li>
<li><strong>Track retention success in the dashboard</strong> ― Go to Survey Answers, where you can view all cancellation attempts along with the selected reasons, the coupon codes offered, and their success status. On the Survey&Offer page you can find Retention Rate and Top Survey Answers.</li>
</ol>
<p><img class="size-medium wp-image-18734004392279 aligncenter" src="https://woocommerce.com/wp-content/uploads/2024/06/napkin-selection-4.png?w=896" alt="" width="896" height="418" /></p>
<p>By offering skipping next renewal or discounts, and collecting feedback during the cancellation process, the Cancellation Survey and Offers for WooCommerce Subscriptions plugin helps you address subscriber concerns effectively, encouraging them to reconsider their decision to cancel.</p>
<h3><strong>Why Use the Plugin:</strong></h3>
<p><strong>Boost Retention Rates</strong><br />
The primary goal of this plugin is to reduce churn by addressing subscriber concerns in real time. For instance, if a significant number of subscribers are canceling because they find your product too expensive, offering them a targeted discount can encourage them to stay. This not only retains the customer but also increases their lifetime value.</p>
<p><strong>Gain Valuable Insights</strong><br />
By understanding the reasons behind cancellations, you can make informed decisions to improve your products and services. For example, if many subscribers indicate that they found a better alternative, it might be time to innovate or enhance your product features.</p>
<p><strong>Retention Offers for Different Segments</strong><br />
Use the plugin’s ability to create segmented surveys and offers to cater to different subscriber types. For instance, you can create a survey for premium subscribers with high-value products and offer substantial discounts to retain these valuable customers. Alternatively, for regular subscribers, a smaller discount might suffice to keep them engaged.</p>
<h3>Use Cases:</h3>
<h4 class="p1"><strong>Offer Discount When a Specific Reason Is Selected</strong></h4>
<p><img class="alignnone size-medium" src="https://meow-crew.com/wp-content/uploads/2024/09/cancellation-case-1-1.gif" width="1152" height="651" /></p>
<p class="p1">When customers try to cancel, the plugin shows a survey to gather their reasons. If the reason is cost-related, you can automatically offer a discount tailored to address their concern, such as a percentage off future renewals, increasing retention chances.</p>
<h4 class="p1"><b>Embed Video Content in Cancellation Surveys</b></h4>
<p><img class="alignnone size-medium" src="https://meow-crew.com/wp-content/uploads/2024/09/cancellation-case-2.gif" width="1152" height="651" /></p>
<p class="p1">Add videos (or other type of media) to your survey popups to engage subscribers during the cancellation process. These videos can highlight product updates, tutorials, or new features, encouraging customers to reconsider canceling.</p>
<h4 class="p1"><b>Leverage Detailed Surveys for Customer Insights</b></h4>
<p><img class="alignnone size-medium" src="https://meow-crew.com/wp-content/uploads/2024/09/cancellation-case-3-1.gif" width="1152" height="651" /></p>
<p>Gain deeper insights into why customers are canceling by creating a comprehensive list of cancellation reasons. The plugin enables you to add multiple, detailed reasons and even request additional comments from the subscriber. This data can reveal patterns and guide product improvements.</p>
<h4 class="p1"><b>Use Survey Analytics for Data-Driven Improvements</b></h4>
<p><img class="alignnone size-medium" src="https://meow-crew.com/wp-content/uploads/2024/09/cancellation-case-4.gif" width="1152" height="651" /></p>
<p class="p1">Analyze survey data to track retention rates, identify top cancellation reasons, and assess the effectiveness of retention offers. These insights help refine your product and make decisions on your discount offers.</p>
<p>In summary, the Cancellation Survey and Offers for WooCommerce Subscriptions plugin is a powerful tool to help you understand why subscribers are leaving and provide targeted incentives to retain them. By leveraging this plugin, you can reduce churn, increase customer satisfaction, and ultimately grow your subscription business.</p>

Cancellation Survey and Offers for WooCommerce Subscriptions

<p class="p1">Increase retention for WooCommerce Subscriptions by offering discounts, letting subscribers skip the next renewal, and gathering feedback with surveys when they consider canceling.</p>

<p>Enhancer for WooCommerce Subscriptions adds new features to WooCommerce Subscriptions such as Buy Now/Subscribe, updating prices for existing users, a cancel delay, preventing cancel before specific days of renewal, auto-renewal reminder, expiry reminders, manual renewal reminder and separate shipping cycle for subscriptions.</p>
<h2>Benefits of Enhancer for WooCommerce Subscriptions</h2>
<h3>1. Additional Site Revenue</h3>
<p>Subscription Price for Existing(Old) Subscriptions ensures existing subscribers pay the current subscription price at renewal. If the price has gone up, the increased price offers additional revenue for the site.</p>
<h3>2. Additional Control over Subscription Cancellation</h3>
<p>The Subscription Cancel Delay feature allows you to customize the date customers may start cancelling their subscriptions once they’ve subscribed. This prevents users from cancelling their subscription just before the first renewal to take advantage of subscription pricing.</p>
<h3>3. Improve Subscription Renewal Success</h3>
<p>Auto-Renewal Reminder emails alert users to their subscription renewal due date well in advance, so that customers can ensure their payment method has sufficient funds, leading to more successful subscription renewals.</p>
<h2>Popular Features</h2>
<h3>1. Separate Shipping Cycle for Subscriptions</h3>
<p align="left">In WooCommerce Subscriptions, if multiple shipping has to be processed for each renewal of the subscription, then the admin has to manually track and manually process it. It is not possible to set separate shipping cycle for subscriptions.</p>
<p>Using the Separate Shipping Cycle feature, it is possible to set different shipping cycle for subscriptions. A Separate shipping cycle can be configured directly for each subscription product. Users will be notified by email when their shipping cycle order is processed.</p>
<figure style="width: 1080px" class="wp-caption alignnone"><img src="https://woocommerce.com/wp-content/uploads/2020/05/Separate-Shipping-Cycle-Settings.png" alt="" width="1080" height="608" /><figcaption class="wp-caption-text"><strong>Settings for Setting Separate Shipping Cycle</strong></figcaption></figure>
<h3>2. Buy Now/Subscribe</h3>
<p>In WooCommerce Subscriptions, users can only subscribe to predefined subscription products. If the user wants to proceed with a one-time purchase, then it is not possible. Admin may need to create a separate simple/variable product to achieve this. Enhancer for WooCommerce Subscriptions allows you to give your users to subscribe to simple and variable products so that users will have the option to subscribe to the products as well as they can buy them once as per their needs.</p>
<h4>Here’s How it works</h4>
<ul>
<li>On the single product page, before the Add to Cart button, a Subscribe Now checkbox will be visible.</li>
<li>By, default, if the user completes the purchase, it is a one-time purchase.</li>
<li>If the user enables the Subscribe Now checkbox, they will have to choose how frequently they want to receive the product.</li>
</ul>
<figure style="width: 1080px" class="wp-caption alignnone"><img src="https://woocommerce.com/wp-content/uploads/2020/05/Simple-and-Variable-Product-Subscriptions-1.png" alt="" width="1080" height="608" /><figcaption class="wp-caption-text"><strong>Subscription Plan Configuration</strong></figcaption></figure>
<figure style="width: 1080px" class="wp-caption alignnone"><img src="https://woocommerce.com/wp-content/uploads/2020/05/Simple-and-Variable-Product-Subscriptions-Product-Page.png" alt="" width="1080" height="608" /><figcaption class="wp-caption-text"><strong>Assigning Subscription Plan with Product</strong></figcaption></figure>
<figure style="width: 1080px" class="wp-caption alignnone"><img src="https://woocommerce.com/wp-content/uploads/2021/01/enhancer-buy-now-subscribe.png" alt="" width="1080" height="608" /><figcaption class="wp-caption-text"><strong>Option to Subscribe to a Simple Product</strong><strong> <br /></strong></figcaption></figure>
<h3>3. Update Subscription Price for Existing(Old) Subscriptions</h3>
<p>Given the default behaviour of WooCommerce Subscriptions, any price change will appear for new subscription orders. Existing subscribers will continue to pay the previous price until they cancel their subscription or it expires. This feature ensures existing subscribers pay the current subscription price.</p>
<h4 class="western" align="left">Here’s how it works</h4>
<p align="left">Let’s say a customer purchased a subscription for $10 per month. Now, the site admin updates the price to $15 per month for new users. If you choose to have existing subscribers pay the latest price, all the existing subscribers will be notified by email about the price change, which will apply to their next renewal.</p>
<figure id="attachment_18734000821259" aria-describedby="caption-attachment-18734000821259" style="width: 1080px" class="wp-caption alignnone"><img class="wp-image-18734000821259 size-full" src="https://woocommerce.com/wp-content/uploads/2020/05/Update-Price-for-Existing-Subscription.png" alt="" width="1080" height="608" /><figcaption id="caption-attachment-18734000821259" class="wp-caption-text"><strong>Settings for Updating Price for Existing Subscriptions</strong><strong> <br /></strong></figcaption></figure>
<figure style="width: 1080px" class="wp-caption alignnone"><img src="https://woocommerce.com/wp-content/uploads/2020/04/enhancer-subscriptions-price-change.png" alt="" width="1080" height="608" /><figcaption class="wp-caption-text"><strong>Subscription Price Update Notification Email</strong></figcaption></figure>
<h3>4. Subscribing to Entire Cart as a Single Subscription</h3>
<p>In WooCommerce Subscriptions, users cannot subscribe to products on the cart level. Because of this limitation, users cannot add multiple products to the cart and purchase them as a single subscription. Enhancer for WooCommerce Subscriptions allows your users to add multiple products to their cart and purchase them as a single subscription.</p>
<h4>Here’s How it works</h4>
<ul>
<li>Users add products to their cart and on the cart page, a Subscribe checkbox will be visible.</li>
<li>If they enable the checkbox, they will have to choose how frequently they want to receive the product.</li>
</ul>
<figure style="width: 1080px" class="wp-caption alignnone"><img src="https://woocommerce.com/wp-content/uploads/2021/01/enhancer-cart-level-subscription.png" alt="" width="1080" height="608" /><figcaption class="wp-caption-text"><strong>Option to Subscribe to the Entire Cart as a Single Subscription</strong></figcaption></figure>
<h3 align="left">5. Allow Cancelling After Specific Number of Days of Subscription Start Date</h3>
<p>In WooCommerce Subscriptions, users can cancel their subscription whenever they want — even  immediately after receiving the order. This can often be a loss for your business because users generally subscribe to a product to get an up-front discount by paying the subscription price compared to the one-time purchase price. When the product is due for renewal, they simply cancel the subscription and purchase whenever they need the product again. Using Subscription Cancel Delay feature, you can prevent your users from cancelling their subscriptions for a fixed duration that you customize.</p>
<figure style="width: 1080px" class="wp-caption alignnone"><img src="https://woocommerce.com/wp-content/uploads/2020/04/enhancer-cancel-not-visible.png" alt="" width="1080" height="608" /><figcaption class="wp-caption-text"><strong>Cancellation button Not Visible</strong></figcaption></figure>
<p>The cancel button appears once the subscription’s cancellation waiting period has expired.</p>
<figure style="width: 1080px" class="wp-caption alignnone"><img src="https://woocommerce.com/wp-content/uploads/2020/04/enhancer-cancel-visible.png" alt="" width="1080" height="608" /><figcaption class="wp-caption-text"><strong>Cancellation Button Visible</strong></figcaption></figure>
<h3 align="left"><strong>6. Allow Cancellation After Specific Days of Renewal</strong></h3>
<p align="left">In WooCommerce Subscriptions, your users can cancel their subscription plan anytime they want. But, if you want to allow users to cancel their subscriptions only after a specified time of their renewal, then using the Allow Cancellation After Specific Days of Renewal feature it is possible.</p>
<h3>7. Prevent Cancelling Before Specific Days of Renewal</h3>
<p>In WooCommerce Subscriptions, users can cancel their subscriptions whenever they want. Users can even cancel the subscriptions a few minutes before subscription renewal. This can often be a loss for the site admin and inconvenience because generally, the products would have been shipped/in the process of being shipped.</p>
<p>Preventing users from cancelling their subscriptions during renewals can prevent unwanted inconvenience and losses. Once configured, the users can cancel their subscriptions till the threshold date for cancelling subscriptions. Once the threshold date is reached, the user cannot cancel their subscription during that renewal. The subscription can be cancelled only during the next renewal. The process repeats all over again.</p>
<h3>8. Auto Renewal Reminder</h3>
<p>For Automatic Renewals with WooCommerce Subscriptions, the charge is attempted on the due date. If the attempt is successful, the user will be charged and the subscription will be renewed. If not, the subscription charging will be re-attempted.</p>
<p>By default, users are not notified about their renewal. Because of that, some users might forget to add funds to their payment source, and the renewal fails. You can customize the date you send the auto-renewal reminder to improve renewal success.</p>
<h3>9. Manual Renewal Reminder Email</h3>
<p>In WooCommerce Subscriptions, users who subscribe to manually renewing subscriptions will not be notified in advance about their subscription renewal. The users will be notified via email only after the subscription renewal date. This can cause an inconvenience to the users because their subscriptions will be put on hold once the subscription renewal date is reached. The subscription will become active only after the renewal payment.</p>
<p>If the users are notified in advanced about their subscription renewal, they can make their renewal payment before the renewal date which can prevent the manually renewing subscription from being put on hold for every renewal.</p>
<h3>10. Trial Expiry Reminder Email</h3>
<p align="left">In WooCommerce Subscriptions, when the trial is about to expire, the users will not be notified in advance. If the user has plans to cancel the subscription at the end of the trial, it would be helpful if they are informed about the trial expiry so that they can make decisions accordingly.</p>
<p align="left">Using the Trial Expiry Reminder Email feature, you can setup when the trial expiry reminder emails should be sent to the users.</p>
<h3>11. Subscription Expiry Reminder</h3>
<p>In WooCommerce Subscriptions, when your user’s limited-duration subscription is about to expire, the user is not notified in advance. Users will be unaware that the subscription has expired or is about to expire. You can customize the date on which you send the auto-renewal reminder to alert customers to the subscription expiry and encourage them to renew it.</p>
<p>Based on the configuration, this email will be sent to the customer regarding their subscription expiry.</p>
<figure style="width: 1080px" class="wp-caption alignnone"><img src="https://woocommerce.com/wp-content/uploads/2020/04/subscription-expiry-reminder.png" alt="" width="1080" height="608" /><figcaption class="wp-caption-text"><strong>Subscription Expiry Reminder Email</strong></figcaption></figure>
<h3 align="left">12. Multiple Templates for Reminder Emails</h3>
<p align="left">In WooCommerce Subscriptions, you can send multiple email reminders to your users. But, there is one limitation. The same email content will be sent for all the email reminders. If you wish to send different email content for each reminder, you can do so by setting up separate email templates for each reminder.</p>
<figure style="width: 1080px" class="wp-caption alignnone"><img src="https://woocommerce.com/wp-content/uploads/2020/05/Email-Templates.png" alt="" width="1080" height="608" /><figcaption class="wp-caption-text"><strong>Email Templates</strong><strong> <br /></strong></figcaption></figure>
<figure style="width: 1080px" class="wp-caption alignnone"><img src="https://woocommerce.com/wp-content/uploads/2020/05/Email-Templates-Edit.png" alt="" width="1080" height="608" /><figcaption class="wp-caption-text"><strong>Email Template – Edit Page</strong><strong> <br /></strong></figcaption></figure>
<h3>13. Preview Subscription Emails</h3>
<p>In WooCommerce Subscriptions, if you want to view how subscription-related emails look after making changes to the look and feel of the email templates, then you will have to place an actual subscription order or perform the desired subscription related action to view the changes.</p>
<p>Using the Preview Subscription Emails feature, you can preview the changes made to the subscription emails instantaneously by just inputting a previously placed subscription order ID or/and a subscription ID.</p>
<p><strong>Note:</strong></p>
<p>Some email templates require either an order ID or a subscription ID or both.</p>
<h3>14. Limit Subscription Trial</h3>
<p>In WooCommerce Subscriptions, if a Trial is configured for a product, then the customers can use the Trial any number of times which will be a loss for the site admin. Hence, by using the Limit Subscription Trial feature, you can restrict the customers to use the Trial of a product only once.</p>
<h3>15. Limit Subscription in Variant Level</h3>
<p>In WooCommerce Subscriptions, if the subscription purchase is limited to one and if a customer purchases one of the variations of a variable product, then the customer can’t purchase any other variation of the product. Using Limit Subscription in Variant Level feature, you can limit the subscription at a variant level so that the customer can purchase other variations as well.</p>
<h3 align="left">16. Allow Subscription Switching After a Delay</h3>
<p align="left">In WooCommerce Subscriptions, your users can switch to a different subscription plan anytime they want. But, If you wish to allow subscription switching for new and renewed subscriptions after a delay then using the Allow Subscription Switching After a Delay feature it is possible.</p>
<h3 align="left">17. Prevent Switching Before Specific Days of Renewal</h3>
<p align="left">In WooCommerce Subscriptions, your users can switch to a different subscription plan anytime they want. But, if you want to prevent users from switching their subscriptions certain days before their renewal, then using the Prevent Switching Before Specific Days of Renewal feature it is possible.</p>
<h3 align="left"><strong>18. Disable Reminder Emails on the Product Level </strong></h3>
<p>Option for the site admin to disable the following Reminder Emails on Product Level,</p>
<p>1. Trial Ending Reminder<br />
2. Automatic Renewal Reminder<br />
3. Manual Renewal Reminder<br />
4. Expiry Reminder<br />
5. Subscription Price Updated</p>
<h2>Extensive Feature List</h2>
<p>1. Automatically create multiple shipping fulfillment orders for a single billing.</p>
<p>2. Able to create shipping fulfillment orders for old subscriptions running on the site.</p>
<p>3. Frequency to generate shipping fulfillment orders can be customized per product.</p>
<p>4. Frequency of shipping fulfillment orders can be synchronized.</p>
<p>5. Give the option for customers to purchase simple/variable products as one-time purchasable or subscribe to the product using subscription plans.</p>
<p>6. Multiple subscription plans can be created and linked to simple/variable products.</p>
<p>7. Give option for customers to purchase whole cart items as a single subscription using subscription plans.</p>
<p>8. Multiple subscription plans can be created and linked to cart level subscriptions.</p>
<p>9. Cart level subscription option can be given on the cart and checkout page.</p>
<p>10. Different positions supported to display cart level subscription option on the checkout page.</p>
<p>11. Predefined and customer defined subscription plans can be created.</p>
<p>12. Charge the updated subscription price for old subscribers of the product from the next renewal onward.</p>
<p>13. Send email notifications about price updates for the old subscribers.</p>
<p>14. Show cancellation option to subscribers only after a specific number of days of the subscription start date.</p>
<p>15. Show cancellation option to subscribers only after specific number of days of renewal date.</p>
<p>16. Hide the cancellation option to subscribers before a specific number of days of the renewal date.</p>
<p>17. Auto renewal reminder to notify subscribers before the subscription due date reminding them that an automatic charge is going to happen.</p>
<p>18. Manual renewal reminder to notify subscribers before the subscription due date reminding them that their subscription renewal is nearing.</p>
<p>19. Trial expiry reminder to notify subscribers before a specific number of days of trial end date of the subscription.</p>
<p>20. Subscription expiry reminder to notify subscribers before specific number of days of end date of their subscription.</p>
<p>21. Create multiple templates to send different content for different email notifications for different products as per your wish.</p>
<p>22. Preview option for the subscription emails to see how the actual email looks like.</p>
<p>23. Option to limit the trial to one so that customers won’t be able to misuse the trial which you offer.</p>
<p>24. If the subscription limit is set to one, then if it is a variable subscription product, then it is possible to limit the subscription to a variant level.</p>
<p>25. Allow subscribers to switch to different subscriptions only after specific number of days from subscription start date.</p>
<p>26. Allow subscribers to switch to different subscriptions only after a specific number of days from renewal date.</p>
<p>27. Prevent subscribers from switching to different subscriptions before a specific number of days of the renewal date.</p>
<p>28. Product level option to disable reminder emails for specific products.</p>
<h3>Requirements</h3>
<p>Minimum PHP version: 5.6<br />
Plugins: <a href="https://woocommerce.com/products/woocommerce-subscriptions/">WooCommerce Subscriptions</a></p>
<p>Enhancer for WooCommerce Subscriptions helps you to have more control and earn more revenue from the subscriptions offered on your site.</p>

Enhancer for WooCommerce Subscriptions

<p>Additional features for WooCommerce Subscriptions such as Updating Price for Existing Users, Cancel Delay, Auto-Renewal Reminder, etc.</p>

Cancellation Survey and Offers for WooCommerce Subscriptions vs Enhancer for WooCommerce Subscriptions