<ul class="wccom-tick-list-primary">
<li><strong>Customizable Feedback Forms</strong> ― Create surveys to find out reasons why your customers want to stop their subscriptions.</li>
<li><strong>Automated Discount Offers</strong> ― Display discount offers if certain survey answers are chosen.</li>
<li><strong>Apply Coupon Code</strong> ― Link a specific coupon code that will automatically apply to the user’s subscription when they accept the offer.</li>
<li><strong>Skip Next Renewal Offer</strong>― Allow users to postpone their next renewal by one subscription period instead of canceling.</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2"><strong>Multiple retention offers per survey</strong> — create different offers for different cancellation reasons within a single survey</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2"><strong>Design controls</strong> — customize popup style, layout, and accent color individually for each offer.</li>
<li><strong>Match each offer to a specific cancellation reason</strong> — show a discount to price-sensitive subscribers, a skip renewal to those who need a break, and a win-back offer to everyone else — all within one survey.</li>
<li><strong>Subscription Duration Limits</strong> ― Limit on whom discounts are offered based on how long the subscription has been active.</li>
<li><strong>Retention offers limits</strong> ― Control how many times a discount can be used by a customer to prevent overuse.</li>
<li><strong>Trial Period Limitations</strong> ― Restrict retention offers for users still on their free trial, ensuring that only paying subscribers receive discount or renewal skip options.</li>
<li><strong>Detailed Analytics</strong> ― Track each cancellation attempt, cancellation reasons, and discount offer performance in the survey dashboard to continually improve your approach.</li>
</ul>
<hr />
<p>Subscriptions can be canceled for many reasons. By learning these reasons through surveys and responding with appropriate offers, you can turn a potential cancellation into a continued subscription.</p>
<p><strong>Cancellation Survey and Offers for WooCommerce Subscriptions</strong> helps you keep more subscribers by addressing their concerns when they decide to cancel. With this plugin, you can gather insights on why users consider canceling and respond with options to stay, like discounts or the choice to skip their next renewal period.</p>
<p>The plugin works with WooCommerce’s recurring coupon codes to offer discounts when someone tries to cancel their subscription. It includes all the features of recurring coupon codes, such as fixed amount off, percentage off, or discounts for a set number of renewals. Now, beyond discount offers, it also allows subscribers the option to skip their next renewal, providing an alternative retention strategy.</p>
<p>Additionally, since the discount system is based on regular WooCommerce coupons, you can enhance your discount strategies by integrating with other plugins that enhance coupon codes. This combination gives you greater control over your discount offers, making it easier to tailor them to specific subscription scenarios.</p>
<h3><strong>How to Use:</strong></h3>
<ol>
<li><strong> Create cancellation surveys</strong> ― Design and deploy surveys to understand why customers might cancel their subscriptions. These surveys can be tailored to specific subscriber segments and product types, allowing you to gather precise feedback.</li>
<li><strong>Add multiple retention offers</strong> — attach several offers to a single survey and match each one to specific cancellation reasons. Each offer can be a coupon discount or a skip renewal option, with its own title, description, eligibility rules, and button labels. This lets you respond to each subscriber concern with a precisely targeted incentive.</li>
<li>
<p class="p1"><strong>Customize the look</strong> of the cancellation popup to match your brand — without touching CSS. Each offer includes a dedicated Design tab with: <strong>Popup Style</strong> — Default (clean and minimal) or Vibrant (accent-forward), <strong>Popup Layout</strong> — Default, Narrow, or Split (Sidebar) for a two-column design, <strong>Accent Color</strong> — set the primary color used for radio buttons, selections, and highlighted elements.</p>
</li>
<li><strong>Set limits to users, subscriptions, and products</strong> ― Set restrictions to control who can receive retention offers and under what conditions. Set parameters based on user roles, subscription duration, and products or categories.</li>
<li><strong>Track retention success in the dashboard</strong> ― Go to Survey Answers, where you can view all cancellation attempts along with the selected reasons, the coupon codes offered, and their success status. On the Survey&Offer page you can find Retention Rate and Top Survey Answers.</li>
</ol>
<p><img class="size-medium wp-image-18734004392279 aligncenter" src="https://woocommerce.com/wp-content/uploads/2024/06/napkin-selection-4.png?w=896" alt="" width="896" height="418" /></p>
<p>By offering skipping next renewal or discounts, and collecting feedback during the cancellation process, the Cancellation Survey and Offers for WooCommerce Subscriptions plugin helps you address subscriber concerns effectively, encouraging them to reconsider their decision to cancel.</p>
<h3><strong>Why Use the Plugin:</strong></h3>
<p><strong>One Survey, Multiple Targeted Offers</strong></p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Different subscribers cancel for different reasons — and a one-size-fits-all offer isn’t always enough.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">You can create multiple retention offers within a single survey and match each one to a specific cancellation reason:</p>
<ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3">
<li class="font-claude-response-body whitespace-normal break-words pl-2">Subscriber says <strong>“too expensive”</strong> → automatically show a 20% discount coupon</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Subscriber says <strong>“need a break”</strong> → offer to skip the next renewal instead</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Subscriber says <strong>“found a better alternative”</strong> → show a higher-value win-back coupon</li>
</ul>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Each offer has its own title, description, coupon or skip renewal action, eligibility rules, and button labels. Add as many offers as you need — one per reason, or one for a group of reasons.</p>
<p><strong>Boost Retention Rates</strong><br />
The primary goal of this plugin is to reduce churn by addressing subscriber concerns in real time. For instance, if a significant number of subscribers are canceling because they find your product too expensive, offering them a targeted discount can encourage them to stay. This not only retains the customer but also increases their lifetime value.</p>
<p><strong>Gain Valuable Insights</strong><br />
By understanding the reasons behind cancellations, you can make informed decisions to improve your products and services. For example, if many subscribers indicate that they found a better alternative, it might be time to innovate or enhance your product features.</p>
<p><strong>Retention Offers for Different Segments</strong><br />
Use the plugin’s ability to create segmented surveys and offers to cater to different subscriber types. For instance, you can create a survey for premium subscribers with high-value products and offer substantial discounts to retain these valuable customers. Alternatively, for regular subscribers, a smaller discount might suffice to keep them engaged.</p>
<h3>Use Cases:</h3>
<h4 class="p1"><strong>Offer Discount When a Specific Reason Is Selected</strong></h4>
<p><img class="alignnone size-medium" src="https://woocommerce.com/wp-content/uploads/2024/06/cancellation-case-1-1.gif" width="1152" height="651" /></p>
<p class="p1">When customers try to cancel, the plugin shows a survey to gather their reasons. If the reason is cost-related, you can automatically offer a discount tailored to address their concern, such as a percentage off future renewals, increasing retention chances.</p>
<h4 class="p1"><b>Embed Video Content in Cancellation Surveys</b></h4>
<p><img class="alignnone size-medium" src="https://woocommerce.com/wp-content/uploads/2024/06/cancellation-case-2.gif" width="1152" height="651" /></p>
<p class="p1">Add videos (or other type of media) to your survey popups to engage subscribers during the cancellation process. These videos can highlight product updates, tutorials, or new features, encouraging customers to reconsider canceling.</p>
<h4 class="p1"><b>Leverage Detailed Surveys for Customer Insights</b></h4>
<p><img class="alignnone size-medium" src="https://woocommerce.com/wp-content/uploads/2024/06/cancellation-case-3-1.gif" width="1152" height="651" /></p>
<p>Gain deeper insights into why customers are canceling by creating a comprehensive list of cancellation reasons. The plugin enables you to add multiple, detailed reasons and even request additional comments from the subscriber. This data can reveal patterns and guide product improvements.</p>
<h4 class="p1"><b>Use Survey Analytics for Data-Driven Improvements</b></h4>
<p><img class="alignnone size-medium" src="https://woocommerce.com/wp-content/uploads/2024/06/cancellation-case-4.gif" width="1152" height="651" /></p>
<p class="p1">Analyze survey data to track retention rates, identify top cancellation reasons, and assess the effectiveness of retention offers. These insights help refine your product and make decisions on your discount offers.</p>
<p>In summary, the Cancellation Survey and Offers for WooCommerce Subscriptions plugin is a powerful tool to help you understand why subscribers are leaving and provide targeted incentives to retain them. By leveraging this plugin, you can reduce churn, increase customer satisfaction, and ultimately grow your subscription business.</p>

Cancellation Survey and Offers for WooCommerce Subscriptions

<p class="p1">Increase retention for WooCommerce Subscriptions by offering discounts, letting subscribers skip the next renewal, and gathering feedback with surveys when they consider canceling.</p>

<h2>Add a Customizable Membership Benefits Program to Your Store</h2>
<p>Encourage customers to become lifetime fans of your store with the <strong>Membership Suite for WooCommerce</strong> extension. <strong>Membership Suite for WooCommerce </strong>is an endlessly customizable benefits suite. Add a variety of membership advantages for your customers to increase revenue and customer loyalty.</p>
<h2><strong>Benefits</strong></h2>
<h2><strong>Additional revenue</strong></h2>
<p>Charge subscription and one-time fees to earn additional revenue for your site.</p>
<h2><strong>Offers convenient benefits to your customers</strong></h2>
<p>Offer exclusive discounts and special offers to subscribing members. You also have the option to make membership plans transferable, shareable, and more. Make membership a true benefit for your customers and their satisfaction with your site will increase.</p>
<h2>Features</h2>
<h3>1. <strong>Multiple ways to become a member</strong></h3>
<h3><strong>Sign up</strong></h3>
<figure id="attachment_18734001579379" aria-describedby="caption-attachment-18734001579379" style="width: 1080px" class="wp-caption alignnone"><img class="wp-image-18734001579379 size-full" src="https://woocommerce.com/wp-content/uploads/2023/02/1.Memberships-Signup-Page.png" alt="" width="1080" height="608" /><figcaption id="caption-attachment-18734001579379" class="wp-caption-text"><strong>Membership Plan Selection During Account Signup</strong></figcaption></figure>
<h3><strong>Purchase</strong></h3>
<figure id="attachment_18734001579380" aria-describedby="caption-attachment-18734001579380" style="width: 980px" class="wp-caption alignnone"><img class="wp-image-18734001579380 size-full" src="https://woocommerce.com/wp-content/uploads/2023/02/2.Membership-Purchase-Product-Page.png" alt="" width="980" height="376" /><figcaption id="caption-attachment-18734001579380" class="wp-caption-text"><strong>Membership Access by Purchasing the Plan</strong></figcaption></figure>
<h3><strong>Manually assigned</strong></h3>
<figure id="attachment_18734001579382" aria-describedby="caption-attachment-18734001579382" style="width: 1080px" class="wp-caption alignnone"><img class="wp-image-18734001579382 size-full" src="https://woocommerce.com/wp-content/uploads/2023/02/3.Membership-Manual-Assigning.png" alt="" width="1080" height="608" /><figcaption id="caption-attachment-18734001579382" class="wp-caption-text"><strong>Admin Manually Assigns Membership Plan</strong></figcaption></figure>
<h3>2. <strong>Give first-time membership for free or charge a fee for Sign Up mode.</strong></h3>
<h3>3. <strong>Select specific products, pages, posts, and URLs and restrict them to members-only access.</strong></h3>
<h3><strong>Products</strong></h3>
<figure id="attachment_18734001579391" aria-describedby="caption-attachment-18734001579391" style="width: 630px" class="wp-caption alignnone"><img class="wp-image-18734001579391 size-full" src="https://woocommerce.com/wp-content/uploads/2023/02/6.Membership-Product-Configuration.png" alt="" width="630" height="366" /><figcaption id="caption-attachment-18734001579391" class="wp-caption-text"><strong>Product Restriction</strong></figcaption></figure>
<h3><strong>Pages</strong></h3>
<figure id="attachment_18734001579396" aria-describedby="caption-attachment-18734001579396" style="width: 634px" class="wp-caption alignnone"><img class="wp-image-18734001579396 size-full" src="https://woocommerce.com/wp-content/uploads/2023/02/4.Membership-Page-Configuration.png" alt="" width="634" height="337" /><figcaption id="caption-attachment-18734001579396" class="wp-caption-text"><strong>Page Restriction</strong></figcaption></figure>
<h3><strong>Posts</strong></h3>
<figure id="attachment_18734001579398" aria-describedby="caption-attachment-18734001579398" style="width: 634px" class="wp-caption alignnone"><img class="wp-image-18734001579398 size-full" src="https://woocommerce.com/wp-content/uploads/2023/02/5.Membership-Post-Configuration.png" alt="" width="634" height="464" /><figcaption id="caption-attachment-18734001579398" class="wp-caption-text"><strong>Post Restriction</strong></figcaption></figure>
<h3><strong>URLs</strong></h3>
<figure id="attachment_18734001579402" aria-describedby="caption-attachment-18734001579402" style="width: 629px" class="wp-caption alignnone"><img class="wp-image-18734001579402 size-full" src="https://woocommerce.com/wp-content/uploads/2023/02/7.URL-Restriction-Configuration.png" alt="" width="629" height="221" /><figcaption id="caption-attachment-18734001579402" class="wp-caption-text"><strong>URL Restriction</strong></figcaption></figure>
<h3><strong>Shipping methods</strong></h3>
<figure id="attachment_18734001579404" aria-describedby="caption-attachment-18734001579404" style="width: 636px" class="wp-caption alignnone"><img class="wp-image-18734001579404 size-full" src="https://woocommerce.com/wp-content/uploads/2023/02/8.Shipping-Method-Restriction.png" alt="" width="636" height="128" /><figcaption id="caption-attachment-18734001579404" class="wp-caption-text"><strong>Shipping Method Restriction</strong></figcaption></figure>
<h3><strong>Payment methods</strong></h3>
<figure id="attachment_18734001579409" aria-describedby="caption-attachment-18734001579409" style="width: 633px" class="wp-caption alignnone"><img class="wp-image-18734001579409 size-full" src="https://woocommerce.com/wp-content/uploads/2023/02/9.Payment-Method-Restriction.png" alt="" width="633" height="120" /><figcaption id="caption-attachment-18734001579409" class="wp-caption-text"><strong>Payment Method Restriction</strong></figcaption></figure>
<h3>4. Restriction types for products</h3>
<ul class="wccom-tick-list-secondary">
<li>Not purchasable</li>
<li>Alternate content</li>
<li>Redirection</li>
</ul>
<h3>5. Hide product details</h3>
<ul class="wccom-tick-list-secondary">
<li>Price</li>
<li>Description</li>
<li>Short description</li>
</ul>
<h3>6. <strong>Restriction types for pages, posts, and URLs</strong></h3>
<ul class="wccom-tick-list-secondary">
<li>Alternate Content</li>
<li>Excerpt Content</li>
<li>Redirection</li>
</ul>
<h3>7. <strong>Alternate contents can be displayed on the page or in a pop-up</strong></h3>
<h3>8. Plan duration types</h3>
<ul class="wccom-tick-list-secondary">
<li>Limited duration</li>
<li>Scheduled date</li>
<li>Unlimited duration</li>
</ul>
<h3 class="western" align="left">9. <strong>You can assign trial periods for membership plans</strong></h3>
<figure id="attachment_18734001579414" aria-describedby="caption-attachment-18734001579414" style="width: 636px" class="wp-caption alignnone"><img class="wp-image-18734001579414 size-full" src="https://woocommerce.com/wp-content/uploads/2023/02/10.Trial-Configuration.png" alt="" width="636" height="435" /><figcaption id="caption-attachment-18734001579414" class="wp-caption-text"><strong>Trial Period Configuration</strong></figcaption></figure>
<h3>10. <strong>Specific membership plan purchases can be limited to users who satisfy set criteria.</strong></h3>
<h3><strong>11. Access to restricted content can be based on various triggers</strong></h3>
<ul class="wccom-tick-list-secondary">
<li>Immediately when becoming a member</li>
<li>After a specific duration of becoming a member</li>
<li>After a trial period</li>
</ul>
<h3><strong>12. Child plan support</strong></h3>
<p>Lower priority plans can be linked to higher priority plans, so users having access to higher priority plans also get access to any restricted items included in lower priority plans.</p>
<h3><strong>13. Discounts</strong></h3>
<p>Site-wide discounts can be given to members of specific membership plans.</p>
<figure id="attachment_18734001579417" aria-describedby="caption-attachment-18734001579417" style="width: 629px" class="wp-caption alignnone"><img class="wp-image-18734001579417 size-full" src="https://woocommerce.com/wp-content/uploads/2023/02/11.Discount-Configuration.png" alt="" width="629" height="230" /><figcaption id="caption-attachment-18734001579417" class="wp-caption-text"><strong>Discount Configuration</strong></figcaption></figure>
<h3><strong>14. Membership transfer</strong></h3>
<p>Members can transfer their membership plans and all their benefits to another user. It is possible to automatically transfer memberships upon request (immediately) or to require an admin’s approval of the transfer.</p>
<figure id="attachment_18734001579425" aria-describedby="caption-attachment-18734001579425" style="width: 633px" class="wp-caption alignnone"><img class="wp-image-18734001579425 size-full" src="https://woocommerce.com/wp-content/uploads/2023/02/12.Transfer-Configuration.png" alt="" width="633" height="137" /><figcaption id="caption-attachment-18734001579425" class="wp-caption-text"><strong>Membership Transfer Configuration</strong></figcaption></figure>
<h3>15. Membership linking</h3>
<p>Members can link their membership plan with other users (admins can limit the maximum number of users that can be limited) so multiple users can use the privileges of a single membership. It is possible to automatically link users or to require an admin’s approval of the linking.</p>
<figure id="attachment_18734001579421" aria-describedby="caption-attachment-18734001579421" style="width: 634px" class="wp-caption alignnone"><img class="wp-image-18734001579421 size-full" src="https://woocommerce.com/wp-content/uploads/2023/02/13.Linking-Configuration.png" alt="" width="634" height="149" /><figcaption id="caption-attachment-18734001579421" class="wp-caption-text"><strong>Membership Linking Configuration</strong></figcaption></figure>
<h3>16. Tier switching</h3>
<p>If members achieve certain goals determined by an admin they can have their memberships automatically upgraded or renewed. Memberships can also be automatically downgraded if goals are not achieved.</p>
<h3>17. Pay per item</h3>
<p>You can offer access to restricted membership-only benefits if users pay a one-time fee. You can limit the time users have to access the benefit.</p>
<h3>18. Default membership</h3>
<p>Site admin can set a basic membership plan as Default Membership so that all the non-members on the site can access the privileges of the basic membership plan.</p>
<h3>19. Membership dashboard</h3>
<p>Users can manage their memberships and see their privileges in a single place.</p>
<h3>20. Site admins can hide selected payment methods for members-only purchases.</h3>
<h3>21. Admins can allow users to purchase regular products with members-only products in the same transaction.</h3>
<h3>22. After a membership plan’s expiration date, site admins can set a grace period allowing members to renew their memberships before they are canceled.</h3>
<h2>Extensive Features List</h2>
<h3>Membership Revenue & Monetization</h3>
<ul class="wccom-tick-list-secondary">
<li>Membership Purchase Eligibility Rules</li>
<li>Membership Signup Fee Charging Control</li>
<li>Fixed/Free Membership Pricing Models</li>
<li>Pay-Per-Item Pricing Rules Engine</li>
<li>Product-Specific Pay-Per-Item Pricing Configuration</li>
<li>Payment Method Restrictions for Pay-Per-Item Purchases</li>
<li>Dedicated Checkout Rules for Membership Purchases</li>
<li>Membership Renewal Button Timing Controls</li>
</ul>
<h3>Content Protection & Access Control</h3>
<ul class="wccom-tick-list-secondary">
<li>Membership Restriction Support for Custom Post Types</li>
<li>URL-Level Restriction Rules</li>
<li>Delayed Content Unlock Scheduling</li>
<li>Trial-Based Content Unlocking</li>
<li>Restriction Exceptions and Exclusion Handling</li>
<li>Membership Access Based on Plan Priority Inheritance</li>
<li>Membership Plan Priority System</li>
<li>Membership Signup Enforcement</li>
</ul>
<h3>Membership Automation</h3>
<ul class="wccom-tick-list-secondary">
<li>Automatic Membership Creation During Signup</li>
<li>Automatic Membership Creation After Purchase</li>
<li>Automatic Default Membership Assignment</li>
<li>Automatic Membership Expiration Processing</li>
<li>Membership Grace Period Automation</li>
<li>Automatic Membership Status Transitions</li>
<li>Membership Scheduled Start and End Date Controls</li>
<li>Separate Trial Duration Period Controls</li>
</ul>
<h3>Membership Tiering & Upgrades</h3>
<ul class="wccom-tick-list-secondary">
<li>Automated Tier Upgrade/Downgrade Workflows</li>
<li>Immediate Tier Upgrade Processing</li>
<li>Delayed Tier Upgrade After Membership Expiry</li>
<li>Maximum-Level Tier Promotion Logic</li>
<li>Step-By-Step Tier Promotion Logic</li>
</ul>
<h3>Qualification & Eligibility Engine</h3>
<ul class="wccom-tick-list-secondary">
<li>Multiple Criteria Groups Per Membership Plan</li>
<li>Criteria-Based Membership Qualification Engine</li>
</ul>
<h3>Membership Administration</h3>
<ul class="wccom-tick-list-secondary">
<li>Dedicated Membership Plan Management Dashboard</li>
<li>Dedicated User Membership Management Dashboard</li>
<li>Manual Membership Status Controls</li>
<li>Membership List Table Management Interface</li>
<li>Membership Role Assignment Controls</li>
<li>Active and Inactive Member Role Mapping</li>
</ul>
<h3>Member Experience & Frontend Features</h3>
<ul class="wccom-tick-list-secondary">
<li>Membership Privileges Dashboard</li>
<li>Membership Products Shortcode</li>
<li>Dedicated Membership Products Page Integration</li>
<li>Membership Badges Styling System</li>
<li>Multiple Membership Badge Designs</li>
<li>Custom Badge Color Controls</li>
<li>Popup-Based Alternate Content Display</li>
</ul>
<h3>Membership Transfer & User Management</h3>
<ul class="wccom-tick-list-secondary">
<li>Linked User Management Interface</li>
<li>Membership Transfer Approval Workflow Controls</li>
<li>Membership Linking Approval Workflow Controls</li>
</ul>
<h3>Customization & Flexibility</h3>
<ul class="wccom-tick-list-secondary">
<li>Custom CSS Field for Membership Styling</li>
<li>Separate Localization Settings for Every Membership Module</li>
</ul>
<h2>Requirements</h2>
<p>Minimum PHP version: 5.6</p>

Membership Suite

<p>Add a customizable membership benefits program to your store with <strong>Membership Suite for WooCommerce.</strong></p>

Cancellation Survey and Offers for WooCommerce Subscriptions vs Membership Suite