<ul class="wccom-tick-list-primary">
<li><strong>Customizable Feedback Forms</strong> ― Create surveys to find out reasons why your customers want to stop their subscriptions.</li>
<li><strong>Automated Discount Offers</strong> ― Display discount offers if certain survey answers are chosen.</li>
<li><strong>Apply Coupon Code</strong> ― Link a specific coupon code that will automatically apply to the user’s subscription when they accept the offer.</li>
<li><strong>Skip Next Renewal Offer</strong>― Allow users to postpone their next renewal by one subscription period instead of canceling.</li>
<li><strong>Segmented Surveys and Offers</strong> ― Different surveys and offers are available for various types of products and categories as well as user roles or accounts.</li>
<li><strong>Subscription Duration Limits</strong> ― Limit on whom discounts are offered based on how long the subscription has been active.</li>
<li><strong>Retention offers limits</strong> ― Control how many times a discount can be used by a customer to prevent overuse.</li>
<li><strong>Trial Period Limitations</strong> ― Restrict retention offers for users still on their free trial, ensuring that only paying subscribers receive discount or renewal skip options.</li>
<li><strong>Detailed Analytics</strong> ― Track each cancellation attempt, cancellation reasons, and discount offer performance in the survey dashboard to continually improve your approach.</li>
</ul>
<hr />
<p>Subscriptions can be canceled for many reasons. By learning these reasons through surveys and responding with appropriate offers, you can turn a potential cancellation into a continued subscription.</p>
<p><strong>Cancellation Survey and Offers for WooCommerce Subscriptions</strong> helps you keep more subscribers by addressing their concerns when they decide to cancel. With this plugin, you can gather insights on why users consider canceling and respond with options to stay, like discounts or the choice to skip their next renewal period.</p>
<p>The plugin works with WooCommerce’s recurring coupon codes to offer discounts when someone tries to cancel their subscription. It includes all the features of recurring coupon codes, such as fixed amount off, percentage off, or discounts for a set number of renewals. Now, beyond discount offers, it also allows subscribers the option to skip their next renewal, providing an alternative retention strategy.</p>
<p>Additionally, since the discount system is based on regular WooCommerce coupons, you can enhance your discount strategies by integrating with other plugins that enhance coupon codes. This combination gives you greater control over your discount offers, making it easier to tailor them to specific subscription scenarios.</p>
<h3><strong>How to Use:</strong></h3>
<ol>
<li><strong> Create cancellation surveys</strong> ― Design and deploy surveys to understand why customers might cancel their subscriptions. These surveys can be tailored to specific subscriber segments and product types, allowing you to gather precise feedback.</li>
<li>
<p class="p1"><b>Add retention offers to cancellation surveys</b> ― Attach discount offers or the option to skip the next renewal, triggered based on survey responses. This flexibility helps address customer concerns and encourages retention.<span style="color: var(--wp--preset--color--woo-text-gray,#101517);font-family: var(--wccom-font-family-default);letter-spacing: -0.011em">This allows you to immediately address customer concerns with enticing offers, aiming to convert potential cancellations into retained subscriptions.</span></p>
</li>
<li><strong>Set limits to users, subscriptions, and products</strong> ― Set restrictions to control who can receive retention offers and under what conditions. Set parameters based on user roles, subscription duration, and products or categories.</li>
<li><strong>Track retention success in the dashboard</strong> ― Go to Survey Answers, where you can view all cancellation attempts along with the selected reasons, the coupon codes offered, and their success status. On the Survey&Offer page you can find Retention Rate and Top Survey Answers.</li>
</ol>
<p><img class="size-medium wp-image-18734004392279 aligncenter" src="https://woocommerce.com/wp-content/uploads/2024/06/napkin-selection-4.png?w=896" alt="" width="896" height="418" /></p>
<p>By offering skipping next renewal or discounts, and collecting feedback during the cancellation process, the Cancellation Survey and Offers for WooCommerce Subscriptions plugin helps you address subscriber concerns effectively, encouraging them to reconsider their decision to cancel.</p>
<h3><strong>Why Use the Plugin:</strong></h3>
<p><strong>Boost Retention Rates</strong><br />
The primary goal of this plugin is to reduce churn by addressing subscriber concerns in real time. For instance, if a significant number of subscribers are canceling because they find your product too expensive, offering them a targeted discount can encourage them to stay. This not only retains the customer but also increases their lifetime value.</p>
<p><strong>Gain Valuable Insights</strong><br />
By understanding the reasons behind cancellations, you can make informed decisions to improve your products and services. For example, if many subscribers indicate that they found a better alternative, it might be time to innovate or enhance your product features.</p>
<p><strong>Retention Offers for Different Segments</strong><br />
Use the plugin’s ability to create segmented surveys and offers to cater to different subscriber types. For instance, you can create a survey for premium subscribers with high-value products and offer substantial discounts to retain these valuable customers. Alternatively, for regular subscribers, a smaller discount might suffice to keep them engaged.</p>
<h3>Use Cases:</h3>
<h4 class="p1"><strong>Offer Discount When a Specific Reason Is Selected</strong></h4>
<p><img class="alignnone size-medium" src="https://meow-crew.com/wp-content/uploads/2024/09/cancellation-case-1-1.gif" width="1152" height="651" /></p>
<p class="p1">When customers try to cancel, the plugin shows a survey to gather their reasons. If the reason is cost-related, you can automatically offer a discount tailored to address their concern, such as a percentage off future renewals, increasing retention chances.</p>
<h4 class="p1"><b>Embed Video Content in Cancellation Surveys</b></h4>
<p><img class="alignnone size-medium" src="https://meow-crew.com/wp-content/uploads/2024/09/cancellation-case-2.gif" width="1152" height="651" /></p>
<p class="p1">Add videos (or other type of media) to your survey popups to engage subscribers during the cancellation process. These videos can highlight product updates, tutorials, or new features, encouraging customers to reconsider canceling.</p>
<h4 class="p1"><b>Leverage Detailed Surveys for Customer Insights</b></h4>
<p><img class="alignnone size-medium" src="https://meow-crew.com/wp-content/uploads/2024/09/cancellation-case-3-1.gif" width="1152" height="651" /></p>
<p>Gain deeper insights into why customers are canceling by creating a comprehensive list of cancellation reasons. The plugin enables you to add multiple, detailed reasons and even request additional comments from the subscriber. This data can reveal patterns and guide product improvements.</p>
<h4 class="p1"><b>Use Survey Analytics for Data-Driven Improvements</b></h4>
<p><img class="alignnone size-medium" src="https://meow-crew.com/wp-content/uploads/2024/09/cancellation-case-4.gif" width="1152" height="651" /></p>
<p class="p1">Analyze survey data to track retention rates, identify top cancellation reasons, and assess the effectiveness of retention offers. These insights help refine your product and make decisions on your discount offers.</p>
<p>In summary, the Cancellation Survey and Offers for WooCommerce Subscriptions plugin is a powerful tool to help you understand why subscribers are leaving and provide targeted incentives to retain them. By leveraging this plugin, you can reduce churn, increase customer satisfaction, and ultimately grow your subscription business.</p>

Cancellation Survey and Offers for WooCommerce Subscriptions

<p class="p1">Increase retention for WooCommerce Subscriptions by offering discounts, letting subscribers skip the next renewal, and gathering feedback with surveys when they consider canceling.</p>

<h2>A membership solution 100% integrated with your content and products.</h2>
<p><strong>WooCommerce Memberships</strong> is not just another plugin for restricting your site’s content: it’s an easy-to-use, site-wide membership solution that brings your content, shop, and memberships together.</p>
<div style="font-style: italic;font-size: 18px;padding-left: 15px;border-left: 2px solid #42a2ce">
<p>“This is maybe one of the easiest and cleanest plugins when it comes to configuration…it’s super clean and easy to manage.</p>
<p>You’re gonna love this plugin.” – <a href="http://chrislema.com/memberships-extension-for-woocommerce/" target="_blank" rel="noopener noreferrer">Chris Lema</a></p>
</div>
<p><strong>Memberships allows you to create an entire membership system</strong> that’s seamlessly tied to your store.</p>
<p>You can restrict your content to members, but you can also “drip” that content over time to schedule when members have access. Sell access to memberships, include memberships with product purchases, manually assign memberships, and completely integrate member perks within your store.</p>
<h3>Sell or Assign Memberships</h3>
<p>Memberships are not a specific type of WooCommerce product; instead, membership plans are created independently from products. This lets you determine how access is granted for <strong>maximum flexibility</strong>. You can assign 0 or more products (of almost any type) to a membership plan to support several types of memberships:</p>
<ul>
<li>sell a membership as stand-alone product — create a product for the membership, then tie the plan to that product to sell it</li>
<li>grant access to a membership as part of a product purchase — i.e., buy a subscription for a meal box, get access to the recipes section for free</li>
<li>grant access to the same membership from several products (i.e., a yearly purchase or a monthly subscription)</li>
<li>assign memberships manually for an invite-only members area</li>
</ul>
<figure id="attachment_164503" aria-describedby="caption-attachment-164503" style="width: 897px" class="wp-caption aligncenter"><a href="https://woocommerce.com/wp-content/uploads/2015/06/woocommerce-memberships-general-plan-data.png"><img class="size-large wp-image-164503" src="https://woocommerce.com/wp-content/uploads/2015/06/woocommerce-memberships-general-plan-data.png?w=897" alt="WooCommerce memberships: general plan data" width="897" height="410" /></a><figcaption id="caption-attachment-164503" class="wp-caption-text"><em>Membership Plan Data</em></figcaption></figure>
<h3>Strategically Grant Content Access</h3>
<p>You put a lot of work into your members-only content, so Memberships lets you schedule when your members should have access to it. You can <strong>drip content</strong>, which means that you can schedule when members should have access to your content. For example, you can require that customers be a member for a week before they can access certain posts or pages.</p>
<figure id="attachment_164490" aria-describedby="caption-attachment-164490" style="width: 950px" class="wp-caption aligncenter"><a href="https://woocommerce.com/wp-content/uploads/2015/07/woocommerce-memberships-restrict-content-rules.png"><img class="size-large wp-image-164490" src="https://woocommerce.com/wp-content/uploads/2015/07/woocommerce-memberships-restrict-content-rules.png?w=950" alt="WooCommerce Memberships: Add plan restrictions" width="950" height="506" /></a><figcaption id="caption-attachment-164490" class="wp-caption-text"><em>Plan Content Restriction</em></figcaption></figure>
<p>This gives you more control over how members begin using your site and lets you introduce members to your content at your pace.</p>
<p>When you use this with Subscriptions, you can even determine which content is included in a free trial period with content dripping rules.</p>
<figure id="attachment_157756" aria-describedby="caption-attachment-157756" style="width: 550px" class="wp-caption aligncenter"><a href="https://woocommerce.com/wp-content/uploads/2015/06/woocommerce-memberships-plan-content-restriction-subscriptions.png"><img class="size-medium wp-image-157756" src="https://woocommerce.com/wp-content/uploads/2015/06/woocommerce-memberships-plan-content-restriction-subscriptions.png?w=550" alt="WooCommerce Memberships content dripping with trial" width="550" height="453" /></a><figcaption id="caption-attachment-157756" class="wp-caption-text"><em>Dripping with free trial</em></figcaption></figure>
<h3>Turn Your Store into a Purchasing Club</h3>
<p>Memberships lets you create members-only products so that your site can become a purchasing club, or let you offer certain products exclusively to members.</p>
<p>You can restrict <strong>product viewing</strong> to members, which means these products will be hidden from non-members in your shop. You can also <strong>restrict purchasing</strong>, which means that products are public, but only members can buy them.</p>
<figure id="attachment_164491" aria-describedby="caption-attachment-164491" style="width: 950px" class="wp-caption aligncenter"><a href="https://woocommerce.com/wp-content/uploads/2015/07/woocommerce-memberships-product-restriction-rules.png"><img class="size-large wp-image-164491" src="https://woocommerce.com/wp-content/uploads/2015/07/woocommerce-memberships-product-restriction-rules.png?w=950" alt="WooCommerce Memberships: product restriction rules" width="950" height="413" /></a><figcaption id="caption-attachment-164491" class="wp-caption-text"><em>Plan Product Restriction</em></figcaption></figure>
<p>You can also drip product access so that members don’t get access to products immediately.</p>
<h3>Offer Better Shipping Options to Members</h3>
<p>Members should be your most loyal customers, so giving them perks that encourage them to purchase repeatedly from you keeps them coming back for more. Memberships extends your free shipping settings so you can offer free shipping directly to your members, while requiring non-members to meet other criteria (like having a coupon or minimum order amount).</p>
<figure id="attachment_967157" aria-describedby="caption-attachment-967157" style="width: 950px" class="wp-caption aligncenter"><a href="https://woocommerce.com/wp-content/uploads/2015/05/woocommerce-memberships-member-free-shipping.png"><img class="size-large wp-image-967157" src="https://woocommerce.com/wp-content/uploads/2015/05/woocommerce-memberships-member-free-shipping.png?w=950" alt="WooCommerce Memberships: member free shipping" width="950" height="686" /></a><figcaption id="caption-attachment-967157" class="wp-caption-text"><em>Add members-only free shipping</em></figcaption></figure>
<h3>Reward Members with Special Discounts</h3>
<p>Since you may want to give your members certain perks, you can provide <strong>member discounts</strong> for all products, some products, or certain product categories.</p>
<figure id="attachment_164492" aria-describedby="caption-attachment-164492" style="width: 950px" class="wp-caption aligncenter"><a href="https://woocommerce.com/wp-content/uploads/2015/07/woocommerce-memberships-discount-rules.png"><img class="size-large wp-image-164492" src="https://woocommerce.com/wp-content/uploads/2015/07/woocommerce-memberships-discount-rules.png?w=950" alt="WooCommerce Memberships: Add member discounts" width="950" height="283" /></a><figcaption id="caption-attachment-164492" class="wp-caption-text"><em>Plan Purchasing Discounts</em></figcaption></figure>
<h3>Automatically Show Members Their Perks</h3>
<p>While membership management should be easy on you, it should be easy on your members, too. Members can find all of the information they need about their memberships in the <strong>Member Area</strong>. Members can access the area for any membership from the “My Account” page by clicking “View”.</p>
<figure id="attachment_159452" aria-describedby="caption-attachment-159452" style="width: 550px" class="wp-caption aligncenter"><a href="https://woocommerce.com/wp-content/uploads/2015/06/woocommerce-memberships-my-discounts.png"><img class="size-medium wp-image-159452" src="https://woocommerce.com/wp-content/uploads/2015/06/woocommerce-memberships-my-discounts.png?w=550" alt="WooCommerce Membership member area my discounts" width="550" height="385" /></a><figcaption id="caption-attachment-159452" class="wp-caption-text"><em>Member Area: My Discounts</em></figcaption></figure>
<p>You can enable any or all sections of the member area to show members a list of accessible content (post and pages), products, discounts, and / or public membership notes. If a member will have access to content in the future, the member can see the access date as well.</p>
<h3>Import or Export Members</h3>
<p>You have a lot of tools to manage members within WooCommerce, but you may want to connect to other services too, such as importing a member list into an email tool. Memberships lets you <strong>export members</strong> to a CSV file so that you can get member data out of WooCommerce and into other tools.</p>
<p><a href="https://woocommerce.com/wp-content/uploads/2015/12/woocommerce-memberships-export-settings.png"><img class="aligncenter size-large wp-image-161689" src="https://woocommerce.com/wp-content/uploads/2015/12/woocommerce-memberships-export-settings.png?w=786" alt="WooCommerce Memberships Export Settings" width="786" height="830" /></a></p>
<p>You can also <strong>import members</strong> via CSV to add new memberships, create new users, or bulk-update existing members by merging your file with existing data.</p>
<h3>Simplify Communication with Members</h3>
<p>When you run a membership site, you spend a lot of time on <strong>customer service</strong> and <strong>managing members</strong>. We’ve tried to make that as easy as possible with Memberships. We’ve added “Membership Notes” so that you can track information about memberships for a customer, add your own notes for your reference, and even easily communicate with a particular member by sharing a note with them via email.</p>
<p><a href="https://woocommerce.com/wp-content/uploads/2015/06/woocommerce-memberships-member-notes.png"><img class="aligncenter wp-image-157734 size-medium" src="https://woocommerce.com/wp-content/uploads/2015/06/woocommerce-memberships-member-notes.png" alt="WooCommerce Memberships membership notes" width="550" height="545" /></a></p>
<p>You can also use <strong>expiration and renewal reminder emails</strong> to let members know of ending memberships and prompt them to renew or upgrade.</p>
<figure id="attachment_164494" aria-describedby="caption-attachment-164494" style="width: 950px" class="wp-caption aligncenter"><a href="https://woocommerce.com/wp-content/uploads/2015/07/woocommerce-memberships-plan-email-content.png"><img class="size-large wp-image-164494" src="https://woocommerce.com/wp-content/uploads/2015/07/woocommerce-memberships-plan-email-content.png?w=950" alt="WooCommerce memberships: plan email content" width="950" height="720" /></a><figcaption id="caption-attachment-164494" class="wp-caption-text"><em>Plan Email Content</em></figcaption></figure>
<h3>Memberships + Subscriptions</h3>
<p>Memberships is fully functional as a stand-alone membership solution, but it works very well with the most advanced eCommerce recurring payments solution available: <strong>WooCommerce Subscriptions</strong>.</p>
<p>When both plugins are active, Memberships can leverage some features of Subscriptions to give you more flexibility over membership billing (more details <a href="https://woocommerce.com/document/woocommerce-memberships-subscriptions-integration/">in our documentation</a>):</p>
<ul>
<li>Memberships can use recurring billing (i.e., monthly payments) for the membership rather than a set term (such as a year)</li>
<li>Memberships can use Subscriptions as a payment plan, but control access length itself to support installment payments</li>
<li>Free trials can be used for the membership via a subscription</li>
<li>Content restriction and dripping can include or exclude free trial periods so you control what content is available in trials</li>
<li>Members can pause their own memberships by suspending a subscription</li>
<li>Members can upgrade or downgrade memberships by switching a subscription</li>
<li>Upgrades and downgrades can leverage Subscription’s proration to ensure that membership costs are accurate</li>
</ul>
<p>Even if you don’t want to use recurring billing, you can leverage the other features of Subscriptions by setting the subscription length to one billing cycle so you can take advantage of upgrades and downgrades or trial periods.</p>
<h3>Selling Memberships to Companies or Groups</h3>
<p>Need to sell memberships to teams, companies, or groups instead? Check out the <a href="/products/teams-woocommerce-memberships/">Teams for WooCommerce Memberships</a> extension (purchased separately). This plugin adds on to WooCommerce Memberships, letting to sell access to a group of users instead of an individual.</p>
<p><img class="aligncenter size-medium" src="https://woocommerce.com/wp-content/uploads/2017/11/woocommerce-memberships-for-teams-team-account-members-accepted.png" alt="Manage a team" width="2180" height="1052" /></p>
<h3>How to Get Started</h3>
<p>Ready to create memberships for your customers? You can get going with these steps:</p>
<ol>
<li>Buy this extension 🙂</li>
<li>Download and install Memberships in your WooCommerce store</li>
<li>Create your Membership Plans and Members</li>
<li>Check out our <a href="https://woocommerce.com/document/woocommerce-memberships/">extensive documentation</a> for any advanced setup help</li>
<li>That’s it! Sit back and enjoy your fully integrated membership site!</li>
</ol>
<p><em>Need any more reason to buy? When you purchase a SkyVerge-developed extension, you’re getting the highest quality extensions for your WooCommerce store. Gain peace of mind by knowing that when you purchase our products, your store’s performance is as important to us as it is to you.</em></p>
<p> </p>

WooCommerce Memberships

<p>Power your membership association, online magazine, elearning sites, and more with access control to content/products and member discounts.</p>

Cancellation Survey and Offers for WooCommerce Subscriptions vs WooCommerce Memberships