<h2><b>Allow Customers to Chat on Their Preferred Platform</b></h2>
<p>Modern shoppers expect fast, familiar communication, not contact forms and delayed email replies. Chat Buttons for WooCommerce lets your customers reach you on the platforms they already use and trust. From WhatsApp and Instagram to Facebook Messenger, Telegram, SMS, and beyond, your store becomes instantly accessible across 12 integrated channels.</p>
<p>Whether it’s a quick product question or a time-sensitive support request, customers can connect with you in a single click. By unifying all your communication options into one sleek widget, you make conversations faster, easier to manage, and far more likely to convert.</p>
<h2><b>Features of Chat Buttons for WooCommerce</b></h2>
<ul>
<li>Support 12 integrated chat platforms:
<ul>
<li>WhatsApp</li>
<li>Instagram</li>
<li>Facebook</li>
<li>Messenger</li>
<li>Telegram</li>
<li>Viber</li>
<li>Line</li>
<li>WeChat</li>
<li>TikTok</li>
<li>SMS</li>
<li>Phone Call</li>
<li>Email</li>
<li>Contact Form</li>
</ul>
</li>
<li>Display the chat widget on specific pages, products, or URLs for targeted customer engagement</li>
<li>Choose widget placement from four screen positions:
<ul>
<li>Bottom right</li>
<li>Bottom left</li>
<li>Top right</li>
<li>Top left</li>
</ul>
</li>
<li>Adjust placement with horizontal and vertical pixel offsets from screen edges</li>
<li>Enable drag-and-drop repositioning so visitors can move the widget to their preferred spot</li>
<li>Select from built-in icon libraries (Lucide, Dashicons) or upload a fully custom icon</li>
<li>Choose from solid, glass, or transparent panel styles to match your store branding</li>
<li>Display chat options as icon only, text only, or icon with description</li>
<li>Arrange chat buttons in list, grid, or mobile app tile layouts</li>
<li>Customize all chat panel colors, including background, title, description, and widget text</li>
<li>Add multi-agent support for WhatsApp with individual avatars, names, titles, and availability hours</li>
<li>Set pre-filled messages for WhatsApp, Telegram, Viber, Line, and SMS</li>
<li>Include a built-in contact form with custom email templates and field labels</li>
</ul>
<h2><b>Connect with Customers Across 12 Chat Platforms</b></h2>
<p>Every customer has a preferred way to communicate. Some rely on WhatsApp, others use Instagram or Telegram, and many simply prefer a quick SMS or phone call. Chat Buttons for WooCommerce gives you all of these channels in one place, so you never miss a conversation, regardless of where your customers are most active.</p>
<p><img class="alignnone size-medium wp-image-18734006559988" src="https://woocommerce.com/wp-content/uploads/2026/04/Connect-with-Customers-Across-12-Chat-Platforms.png?w=896" alt="Connect with Customers Across 12 Chat Platforms" width="896" height="421" /></p>
<h3><b>WhatsApp</b></h3>
<p>The world’s most popular messaging app, now directly accessible from your store. Set a phone number, add a pre-filled message, and configure multi-agent support with individual availability hours so customers always know who they’re reaching.</p>
<h3><b>Instagram & Facebook Messenger</b></h3>
<p>Connect your Instagram username or Facebook Business Page to give social-first shoppers a direct line to your team. Ideal for brands where customers already discover and engage with products through social channels.</p>
<h3><b>Telegram & Viber</b></h3>
<p>Reach customers who prefer privacy-focused or regional platforms. Add pre-filled messages to start conversations with context already in place, reducing back-and-forth and speeding up resolution times.</p>
<h3><b>SMS & Phone Call</b></h3>
<p>Some customers simply want to call or text. Provide a direct phone number for SMS or voice calls, with optional pre-filled message templates for SMS to ensure every conversation starts with the right information.</p>
<h3><b>Line, WeChat & TikTok</b></h3>
<p>Serve global and regional audiences by enabling Line (popular in Japan and Southeast Asia), WeChat (dominant in China), and TikTok for stores active on short-form video platforms. WeChat also supports a fallback URL for environments where the native app link may not be supported.</p>
<h3><b>Built-In Contact Form</b></h3>
<p>Not everyone prefers messaging apps. The built-in contact form gives customers a familiar, email-based option without leaving your site. Customize every field label, placeholder, subject line, email header, and footer to keep your brand voice consistent from form submission to inbox delivery.</p>
<p><img class="alignnone size-medium wp-image-18734006559989" src="https://woocommerce.com/wp-content/uploads/2026/04/12-Chat-Platforms.png?w=896" alt="12 Chat Platforms" width="896" height="762" /></p>
<h2><b>Control Where and How Your Widget Appears</b></h2>
<p>A chat widget is only as useful as the pages it appears on. Chat Buttons for WooCommerce lets you display the widget on all pages or display it on specific pages: specific products, key landing pages, or cart and checkout. You can target specific pages or URL groups, stack multiple rules together, and keep the widget only on pages where it is needed.</p>
<p><img class="alignnone size-medium wp-image-18734006559987" src="https://woocommerce.com/wp-content/uploads/2026/04/Control-Where-and-How-Your-Widget-Appears.png?w=896" alt="Control Where and How Your Widget Appears" width="896" height="365" /></p>
<h2><b>Fully Customize the Chat Widget to Match Your Brand</b></h2>
<p>A great chat experience should feel like a natural part of your store, not a third-party add-on. Chat Buttons for WooCommerce gives you full control over the widget’s appearance and behavior to keep your brand consistent across every customer touchpoint.</p>
<h3><b>Widget Positioning</b></h3>
<p>Place the floating chat button in any of the four screen corners and fine-tune its position with horizontal and vertical pixel offsets. Enable drag-and-drop so visitors can reposition the widget to their liking, with their preference saved in the browser across sessions.</p>
<p><img class="alignnone size-medium wp-image-18734006559991" src="https://woocommerce.com/wp-content/uploads/2026/04/Customize-the-Chat-Widget-Positioning.png?w=896" alt="Customize the Chat - Widget Positioning" width="896" height="317" /></p>
<h3><b>Icon and Panel Design</b></h3>
<p>Select from Lucide or Dashicons icon libraries, or upload your own custom icon. Choose from solid, glass, or transparent panel styles to match your site’s aesthetic. Set your primary brand color for the chat button and hover states to create a seamless visual experience.</p>
<p><img class="alignnone size-medium wp-image-18734006559985" src="https://woocommerce.com/wp-content/uploads/2026/04/Customize-the-Chat-Icon-and-Panel-Design.png?w=779" alt="Customize the Chat - Icon and Panel Design" width="779" height="335" /></p>
<h3><b>Reveal Animations</b></h3>
<p>Choose from 14 animation styles, including stagger, bounce, elastic in, zoom in, and more, to control how your chat buttons appear when the panel opens. Set a panel title and optional subtitle to guide customers and give the widget a polished, purposeful feel.</p>
<p><img class="alignnone size-medium wp-image-18734006559986" src="https://woocommerce.com/wp-content/uploads/2026/04/Customize-the-Chat-Icon-and-Reveal-Animations.png?w=896" alt="Customize the Chat - Icon and Reveal Animations" width="896" height="271" /></p>
<h3><b>Button Layout and Content</b></h3>
<p>Display each chat option as an icon only, text only, or an icon with a description. Organize buttons in a list, grid, or mobile app tile layout. Customize panel background color, title color, description color, and all widget text colors to create a fully branded chat interface.</p>
<p><img class="alignnone size-medium wp-image-18734006559990" src="https://woocommerce.com/wp-content/uploads/2026/04/Customize-the-Chat-Button-Layout-and-Content.png?w=896" alt="Customize the Chat - Button Layout and Content" width="896" height="511" /></p>

Chat Buttons

<h2><b>Let customers reach you instantly on WhatsApp, Instagram, Facebook, Telegram, SMS, and more across a single, fully customizable chat widget.</b></h2>

<ul class="wccom-tick-list-primary">
<li><span style=", sans-serif;font-size: 17.0439px;font-weight: 600;letter-spacing: -0.02em">Centralized Customer Dashboard</span></li>
<li><span style=", sans-serif;font-size: 17.0439px;font-weight: 600;letter-spacing: -0.02em">Customer Info Sidebar</span></li>
<li><span style=", sans-serif;font-size: 17.0439px;font-weight: 600;letter-spacing: -0.02em">Order History at a Glance</span></li>
<li><span style=", sans-serif;font-size: 17.0439px;font-weight: 600;letter-spacing: -0.02em">Customer Lifetime Value (CLV)</span></li>
<li><span style=", sans-serif;font-size: 17.0439px;font-weight: 600;letter-spacing: -0.02em">Subscription Management </span></li>
<li>
<h3 class="text-xl font-bold text-gray-900 mb-3">License Tracking</h3>
</li>
<li>
<h3 class="text-xl font-bold text-gray-900 mb-3">HelpScout Integration</h3>
</li>
<li>
<h3 class="text-xl font-bold text-gray-900 mb-3">Intercom Integration</h3>
</li>
<li>
<h3 class="text-xl font-bold text-gray-900 mb-3">Affiliate Tracking</h3>
</li>
<li>
<h3 class="text-xl font-bold text-gray-900 mb-3">Search Customers Instantly</h3>
</li>
<li>
<h3 class="text-xl font-bold text-gray-900 mb-3">Access from Orders List</h3>
</li>
<li>
<h3 class="text-xl font-bold text-gray-900 mb-3">Lightweight & Performant</h3>
</li>
</ul>
<hr class="wccom-product-heading__hr" />
<h2 class="text-3xl lg:text-4xl font-extrabold text-gray-900 mb-4">Features</h2>
<p class="text-xl text-gray-600">A complete customer profile — accessible from anywhere in WooCommerce.</p>
<div class="border border-gray-100 rounded-2xl p-8 shadow-sm hover:shadow-md transition-shadow duration-300 group">
<h3 class="text-xl font-bold text-gray-900 mb-3">Centralized Customer Dashboard</h3>
<p class="text-gray-600 leading-relaxed">A dedicated Customer Info page under WooCommerce with full customer details, orders, subscriptions, and support data in one view.</p>
</div>
<div class="border border-gray-100 rounded-2xl p-8 shadow-sm hover:shadow-md transition-shadow duration-300 group">
<div class="w-12 h-12 bg-blue-50 rounded-xl flex items-center justify-center mb-6 group-hover:bg-blue-600 transition-colors duration-300"></div>
<h3 class="text-xl font-bold text-gray-900 mb-3">Customer Info Sidebar</h3>
<p class="text-gray-600 leading-relaxed">Open a quick-view sidebar directly from the Orders List or Order Details page — full context without navigating away.</p>
</div>
<div class="border border-gray-100 rounded-2xl p-8 shadow-sm hover:shadow-md transition-shadow duration-300 group">
<div class="w-12 h-12 bg-blue-50 rounded-xl flex items-center justify-center mb-6 group-hover:bg-blue-600 transition-colors duration-300"></div>
<h3 class="text-xl font-bold text-gray-900 mb-3">Order History at a Glance</h3>
<p class="text-gray-600 leading-relaxed">View complete order history for any customer — order dates, statuses, totals, item details — all from one location.</p>
</div>
<div class="border border-gray-100 rounded-2xl p-8 shadow-sm hover:shadow-md transition-shadow duration-300 group">
<div class="w-12 h-12 bg-blue-50 rounded-xl flex items-center justify-center mb-6 group-hover:bg-blue-600 transition-colors duration-300"></div>
<h3 class="text-xl font-bold text-gray-900 mb-3">Customer Lifetime Value (CLV)</h3>
<p class="text-gray-600 leading-relaxed">See total revenue generated by each customer. Identify and prioritize high-value customers for targeted retention.</p>
</div>
<div class="border border-gray-100 rounded-2xl p-8 shadow-sm hover:shadow-md transition-shadow duration-300 group">
<div class="w-12 h-12 bg-blue-50 rounded-xl flex items-center justify-center mb-6 group-hover:bg-blue-600 transition-colors duration-300"></div>
<h3 class="text-xl font-bold text-gray-900 mb-3">Subscription Management</h3>
<p class="text-gray-600 leading-relaxed">View active subscriptions, next renewal dates, and auto-renew status per customer. Compatible with WooCommerce Subscriptions.</p>
</div>
<div class="border border-gray-100 rounded-2xl p-8 shadow-sm hover:shadow-md transition-shadow duration-300 group">
<div class="w-12 h-12 bg-blue-50 rounded-xl flex items-center justify-center mb-6 group-hover:bg-blue-600 transition-colors duration-300"></div>
<h3 class="text-xl font-bold text-gray-900 mb-3">License Tracking</h3>
<p class="text-gray-600 leading-relaxed">With WooCommerce API Manager, view total licenses, active licenses, and connected stores per customer.</p>
</div>
<div class="border border-gray-100 rounded-2xl p-8 shadow-sm hover:shadow-md transition-shadow duration-300 group">
<div class="w-12 h-12 bg-blue-50 rounded-xl flex items-center justify-center mb-6 group-hover:bg-blue-600 transition-colors duration-300"></div>
<h3 class="text-xl font-bold text-gray-900 mb-3">HelpScout Integration</h3>
<p class="text-gray-600 leading-relaxed">View HelpScout support tickets and past conversations directly inside the Customer Info dashboard.</p>
</div>
<div class="border border-gray-100 rounded-2xl p-8 shadow-sm hover:shadow-md transition-shadow duration-300 group">
<div class="w-12 h-12 bg-blue-50 rounded-xl flex items-center justify-center mb-6 group-hover:bg-blue-600 transition-colors duration-300"></div>
<h3 class="text-xl font-bold text-gray-900 mb-3">Intercom Integration</h3>
<p class="text-gray-600 leading-relaxed">Access Intercom conversations and customer interactions from within WooCommerce for faster support.</p>
</div>
<div class="border border-gray-100 rounded-2xl p-8 shadow-sm hover:shadow-md transition-shadow duration-300 group">
<div class="w-12 h-12 bg-blue-50 rounded-xl flex items-center justify-center mb-6 group-hover:bg-blue-600 transition-colors duration-300"></div>
<h3 class="text-xl font-bold text-gray-900 mb-3">Affiliate Tracking</h3>
<p class="text-gray-600 leading-relaxed">With Affiliate for WooCommerce, view referral counts, conversion rates, revenue, and commission status per customer.</p>
</div>
<div class="border border-gray-100 rounded-2xl p-8 shadow-sm hover:shadow-md transition-shadow duration-300 group">
<div class="w-12 h-12 bg-blue-50 rounded-xl flex items-center justify-center mb-6 group-hover:bg-blue-600 transition-colors duration-300"></div>
<h3 class="text-xl font-bold text-gray-900 mb-3">Search Customers Instantly</h3>
<p class="text-gray-600 leading-relaxed">Search by name or email from the dashboard or sidebar. Jump to any customer profile in seconds.</p>
</div>
<div class="border border-gray-100 rounded-2xl p-8 shadow-sm hover:shadow-md transition-shadow duration-300 group">
<div class="w-12 h-12 bg-blue-50 rounded-xl flex items-center justify-center mb-6 group-hover:bg-blue-600 transition-colors duration-300"></div>
<h3 class="text-xl font-bold text-gray-900 mb-3">Access from Orders List</h3>
<p class="text-gray-600 leading-relaxed">Open the Customer Info sidebar directly from the Actions column on the Orders List — one click to full context.</p>
</div>
<div class="border border-gray-100 rounded-2xl p-8 shadow-sm hover:shadow-md transition-shadow duration-300 group">
<div class="w-12 h-12 bg-blue-50 rounded-xl flex items-center justify-center mb-6 group-hover:bg-blue-600 transition-colors duration-300"></div>
<h3 class="text-xl font-bold text-gray-900 mb-3">Lightweight & Performant</h3>
<p class="text-gray-600 leading-relaxed">Customer data loads only when requested — no impact on store speed or admin performance. Optimized for HPOS.</p>
</div>
<h2 class="text-4xl font-black text-gray-900 mb-4">Built for Teams That Live in WooCommerce</h2>
<p class="text-lg text-gray-500 font-medium">Whoever needs fast, full customer context — Customer Info delivers it instantly.</p>
<div class="group p-8 rounded-3xl border border-gray-50 hover:bg-gray-50/50 hover:border-blue-600/20 transition-all">
<h4 class="text-base font-black text-gray-900 mb-3">Support Teams</h4>
<p class="text-sm text-gray-500 font-medium leading-relaxed">Get full customer context — orders, subscriptions, support history — before responding. Resolve tickets faster.</p>
</div>
<div class="group p-8 rounded-3xl border border-gray-50 hover:bg-gray-50/50 hover:border-blue-600/20 transition-all">
<div class="w-12 h-12 bg-blue-600/5 rounded-2xl flex items-center justify-center text-blue-600 mb-6 group-hover:bg-blue-600 group-hover:text-white transition-colors"></div>
<h4 class="text-base font-black text-gray-900 mb-3">Store Managers</h4>
<p class="text-sm text-gray-500 font-medium leading-relaxed">See lifetime value and order history at a glance. Make informed decisions on every customer interaction.</p>
</div>
<div class="group p-8 rounded-3xl border border-gray-50 hover:bg-gray-50/50 hover:border-blue-600/20 transition-all">
<div class="w-12 h-12 bg-blue-600/5 rounded-2xl flex items-center justify-center text-blue-600 mb-6 group-hover:bg-blue-600 group-hover:text-white transition-colors"></div>
<h4 class="text-base font-black text-gray-900 mb-3">Account Managers</h4>
<p class="text-sm text-gray-500 font-medium leading-relaxed">Track high-value customers, their subscriptions, licenses, and affiliate activity from one dashboard.</p>
</div>
<div class="group p-8 rounded-3xl border border-gray-50 hover:bg-gray-50/50 hover:border-blue-600/20 transition-all">
<div class="w-12 h-12 bg-blue-600/5 rounded-2xl flex items-center justify-center text-blue-600 mb-6 group-hover:bg-blue-600 group-hover:text-white transition-colors"></div>
<h4 class="text-base font-black text-gray-900 mb-3">SaaS & License Sellers</h4>
<p class="text-sm text-gray-500 font-medium leading-relaxed">With API Manager integration, monitor licenses and connected stores per customer instantly.</p>
</div>
<div class="group p-8 rounded-3xl border border-gray-50 hover:bg-gray-50/50 hover:border-blue-600/20 transition-all">
<div class="w-12 h-12 bg-blue-600/5 rounded-2xl flex items-center justify-center text-blue-600 mb-6 group-hover:bg-blue-600 group-hover:text-white transition-colors"></div>
<h4 class="text-base font-black text-gray-900 mb-3">Affiliate Program Managers</h4>
<p class="text-sm text-gray-500 font-medium leading-relaxed">Track referral counts, conversions, and commissions per customer alongside their order data.</p>
</div>
<div class="group p-8 rounded-3xl border border-gray-50 hover:bg-gray-50/50 hover:border-blue-600/20 transition-all">
<div class="w-12 h-12 bg-blue-600/5 rounded-2xl flex items-center justify-center text-blue-600 mb-6 group-hover:bg-blue-600 group-hover:text-white transition-colors"></div>
<h4 class="text-base font-black text-gray-900 mb-3">Customer Success Teams</h4>
<p class="text-sm text-gray-500 font-medium leading-relaxed">Spot at-risk subscriptions and high-value VIPs to prioritize retention and proactive outreach.</p>
</div>
<h2 class="text-2xl font-bold text-gray-900 mb-2">Compatibility & Integrations</h2>
<p class="text-gray-600">Built to work with the tools you already use.</p>
<div class="bg-gray-50 rounded-xl p-6 text-center border border-gray-100 hover:border-indigo-100 hover:shadow-sm transition-all">
<h3 class="font-bold text-gray-900 mb-2 text-sm">WooCommerce Subscriptions</h3>
<p class="text-xs text-gray-500 leading-relaxed">View and manage subscription details per customer</p>
</div>
<div class="bg-gray-50 rounded-xl p-6 text-center border border-gray-100 hover:border-indigo-100 hover:shadow-sm transition-all">
<div class="w-10 h-10 bg-white rounded-lg flex items-center justify-center mx-auto mb-4 shadow-sm"></div>
<h3 class="font-bold text-gray-900 mb-2 text-sm">WooCommerce API Manager</h3>
<p class="text-xs text-gray-500 leading-relaxed">Track licenses and connected stores</p>
</div>
<div class="bg-gray-50 rounded-xl p-6 text-center border border-gray-100 hover:border-indigo-100 hover:shadow-sm transition-all">
<div class="w-10 h-10 bg-white rounded-lg flex items-center justify-center mx-auto mb-4 shadow-sm"></div>
<h3 class="font-bold text-gray-900 mb-2 text-sm">HelpScout</h3>
<p class="text-xs text-gray-500 leading-relaxed">View support tickets and conversations</p>
</div>
<div class="bg-gray-50 rounded-xl p-6 text-center border border-gray-100 hover:border-indigo-100 hover:shadow-sm transition-all">
<div class="w-10 h-10 bg-white rounded-lg flex items-center justify-center mx-auto mb-4 shadow-sm"></div>
<h3 class="font-bold text-gray-900 mb-2 text-sm">Intercom</h3>
<p class="text-xs text-gray-500 leading-relaxed">Access customer chat history and interactions</p>
</div>
<div class="bg-gray-50 rounded-xl p-6 text-center border border-gray-100 hover:border-indigo-100 hover:shadow-sm transition-all">
<div class="w-10 h-10 bg-white rounded-lg flex items-center justify-center mx-auto mb-4 shadow-sm"></div>
<h3 class="font-bold text-gray-900 mb-2 text-sm">Affiliate for WooCommerce</h3>
<p class="text-xs text-gray-500 leading-relaxed">Track referrals, revenue, and commissions</p>
</div>

Customer Info

<p>Introducing <b>Customer Info</b>, a robust and intuitive WooCommerce plugin designed to simplify customer management. Store owners can effortlessly access detailed customer data, orders, subscription statuses, and support interactions—all centralized in a single, user-friendly dashboard.</p>

Chat Buttons vs Customer Info