<h2><b>Allow Customers to Chat on Their Preferred Platform</b></h2>
<p>Modern shoppers expect fast, familiar communication, not contact forms and delayed email replies. Chat Buttons for WooCommerce lets your customers reach you on the platforms they already use and trust. From WhatsApp and Instagram to Facebook Messenger, Telegram, SMS, and beyond, your store becomes instantly accessible across 12 integrated channels.</p>
<p>Whether it’s a quick product question or a time-sensitive support request, customers can connect with you in a single click. By unifying all your communication options into one sleek widget, you make conversations faster, easier to manage, and far more likely to convert.</p>
<h2><b>Features of Chat Buttons for WooCommerce</b></h2>
<ul>
<li>Support 12 integrated chat platforms:
<ul>
<li>WhatsApp</li>
<li>Instagram</li>
<li>Facebook</li>
<li>Messenger</li>
<li>Telegram</li>
<li>Viber</li>
<li>Line</li>
<li>WeChat</li>
<li>TikTok</li>
<li>SMS</li>
<li>Phone Call</li>
<li>Email</li>
<li>Contact Form</li>
</ul>
</li>
<li>Display the chat widget on specific pages, products, or URLs for targeted customer engagement</li>
<li>Choose widget placement from four screen positions:
<ul>
<li>Bottom right</li>
<li>Bottom left</li>
<li>Top right</li>
<li>Top left</li>
</ul>
</li>
<li>Adjust placement with horizontal and vertical pixel offsets from screen edges</li>
<li>Enable drag-and-drop repositioning so visitors can move the widget to their preferred spot</li>
<li>Select from built-in icon libraries (Lucide, Dashicons) or upload a fully custom icon</li>
<li>Choose from solid, glass, or transparent panel styles to match your store branding</li>
<li>Display chat options as icon only, text only, or icon with description</li>
<li>Arrange chat buttons in list, grid, or mobile app tile layouts</li>
<li>Customize all chat panel colors, including background, title, description, and widget text</li>
<li>Add multi-agent support for WhatsApp with individual avatars, names, titles, and availability hours</li>
<li>Set pre-filled messages for WhatsApp, Telegram, Viber, Line, and SMS</li>
<li>Include a built-in contact form with custom email templates and field labels</li>
</ul>
<h2><b>Connect with Customers Across 12 Chat Platforms</b></h2>
<p>Every customer has a preferred way to communicate. Some rely on WhatsApp, others use Instagram or Telegram, and many simply prefer a quick SMS or phone call. Chat Buttons for WooCommerce gives you all of these channels in one place, so you never miss a conversation, regardless of where your customers are most active.</p>
<p><img class="alignnone size-medium wp-image-18734006559988" src="https://woocommerce.com/wp-content/uploads/2026/04/Connect-with-Customers-Across-12-Chat-Platforms.png?w=896" alt="Connect with Customers Across 12 Chat Platforms" width="896" height="421" /></p>
<h3><b>WhatsApp</b></h3>
<p>The world’s most popular messaging app, now directly accessible from your store. Set a phone number, add a pre-filled message, and configure multi-agent support with individual availability hours so customers always know who they’re reaching.</p>
<h3><b>Instagram & Facebook Messenger</b></h3>
<p>Connect your Instagram username or Facebook Business Page to give social-first shoppers a direct line to your team. Ideal for brands where customers already discover and engage with products through social channels.</p>
<h3><b>Telegram & Viber</b></h3>
<p>Reach customers who prefer privacy-focused or regional platforms. Add pre-filled messages to start conversations with context already in place, reducing back-and-forth and speeding up resolution times.</p>
<h3><b>SMS & Phone Call</b></h3>
<p>Some customers simply want to call or text. Provide a direct phone number for SMS or voice calls, with optional pre-filled message templates for SMS to ensure every conversation starts with the right information.</p>
<h3><b>Line, WeChat & TikTok</b></h3>
<p>Serve global and regional audiences by enabling Line (popular in Japan and Southeast Asia), WeChat (dominant in China), and TikTok for stores active on short-form video platforms. WeChat also supports a fallback URL for environments where the native app link may not be supported.</p>
<h3><b>Built-In Contact Form</b></h3>
<p>Not everyone prefers messaging apps. The built-in contact form gives customers a familiar, email-based option without leaving your site. Customize every field label, placeholder, subject line, email header, and footer to keep your brand voice consistent from form submission to inbox delivery.</p>
<p><img class="alignnone size-medium wp-image-18734006559989" src="https://woocommerce.com/wp-content/uploads/2026/04/12-Chat-Platforms.png?w=896" alt="12 Chat Platforms" width="896" height="762" /></p>
<h2><b>Control Where and How Your Widget Appears</b></h2>
<p>A chat widget is only as useful as the pages it appears on. Chat Buttons for WooCommerce lets you display the widget on all pages or display it on specific pages: specific products, key landing pages, or cart and checkout. You can target specific pages or URL groups, stack multiple rules together, and keep the widget only on pages where it is needed.</p>
<p><img class="alignnone size-medium wp-image-18734006559987" src="https://woocommerce.com/wp-content/uploads/2026/04/Control-Where-and-How-Your-Widget-Appears.png?w=896" alt="Control Where and How Your Widget Appears" width="896" height="365" /></p>
<h2><b>Fully Customize the Chat Widget to Match Your Brand</b></h2>
<p>A great chat experience should feel like a natural part of your store, not a third-party add-on. Chat Buttons for WooCommerce gives you full control over the widget’s appearance and behavior to keep your brand consistent across every customer touchpoint.</p>
<h3><b>Widget Positioning</b></h3>
<p>Place the floating chat button in any of the four screen corners and fine-tune its position with horizontal and vertical pixel offsets. Enable drag-and-drop so visitors can reposition the widget to their liking, with their preference saved in the browser across sessions.</p>
<p><img class="alignnone size-medium wp-image-18734006559991" src="https://woocommerce.com/wp-content/uploads/2026/04/Customize-the-Chat-Widget-Positioning.png?w=896" alt="Customize the Chat - Widget Positioning" width="896" height="317" /></p>
<h3><b>Icon and Panel Design</b></h3>
<p>Select from Lucide or Dashicons icon libraries, or upload your own custom icon. Choose from solid, glass, or transparent panel styles to match your site’s aesthetic. Set your primary brand color for the chat button and hover states to create a seamless visual experience.</p>
<p><img class="alignnone size-medium wp-image-18734006559985" src="https://woocommerce.com/wp-content/uploads/2026/04/Customize-the-Chat-Icon-and-Panel-Design.png?w=779" alt="Customize the Chat - Icon and Panel Design" width="779" height="335" /></p>
<h3><b>Reveal Animations</b></h3>
<p>Choose from 14 animation styles, including stagger, bounce, elastic in, zoom in, and more, to control how your chat buttons appear when the panel opens. Set a panel title and optional subtitle to guide customers and give the widget a polished, purposeful feel.</p>
<p><img class="alignnone size-medium wp-image-18734006559986" src="https://woocommerce.com/wp-content/uploads/2026/04/Customize-the-Chat-Icon-and-Reveal-Animations.png?w=896" alt="Customize the Chat - Icon and Reveal Animations" width="896" height="271" /></p>
<h3><b>Button Layout and Content</b></h3>
<p>Display each chat option as an icon only, text only, or an icon with a description. Organize buttons in a list, grid, or mobile app tile layout. Customize panel background color, title color, description color, and all widget text colors to create a fully branded chat interface.</p>
<p><img class="alignnone size-medium wp-image-18734006559990" src="https://woocommerce.com/wp-content/uploads/2026/04/Customize-the-Chat-Button-Layout-and-Content.png?w=896" alt="Customize the Chat - Button Layout and Content" width="896" height="511" /></p>

Chat Buttons

<h2><b>Let customers reach you instantly on WhatsApp, Instagram, Facebook, Telegram, SMS, and more across a single, fully customizable chat widget.</b></h2>

<ul class="wccom-tick-list-primary">
<li><b>Real-Time Order Tracking:</b><span style="font-weight: 400"> Track every order in real time with detailed order metrics.</span></li>
<li><b>Custom Payment & Order Statuses:</b><span style="font-weight: 400"> Tailor your WooCommerce workflow to fit your unique business model.</span></li>
<li><b>Smart Feedback & Tipping:</b><span style="font-weight: 400"> Engage customers with post-delivery feedback and easy tipping options.</span></li>
<li><b>Role-Based Dashboard Access:</b><span style="font-weight: 400"> Give dispatchers, riders, and admins custom control panels.</span></li>
<li><b>Automated Email Notifications:</b><span style="font-weight: 400"> Keep everyone informed with real-time, dynamic communication.</span></li>
<li><b>Seamless Delivery Tracking:</b><span style="font-weight: 400"> Empower customers to track and contact riders directly from your website.</span></li>
</ul>
<p><span style="font-weight: 400">Quick Commerce (QCommerce) is a next-generation WooCommerce extension built to simplify and supercharge your store’s order tracking and delivery management. From real-time monitoring and custom order statuses to feedback collection and tipping, it gives you total control over every order movement while delivering transparency to your customers. Perfect for restaurants, on-demand stores, and delivery-based businesses.</span></p>
<p><img class="aligncenter size-full wp-image-18734005934519" src="https://woocommerce.com/wp-content/uploads/2025/10/image1_1x.webp" alt="QCommerce" width="980" height="774" /></p>
<h2>Features</h2>
<ul class="wccom-tick-list-primary">
<li><span style="font-weight: 400">Real-Time Order Tracking Dashboard</span></li>
<li><span style="font-weight: 400">Custom Order Status Management</span></li>
<li><span style="font-weight: 400">ETA Setup for Orders</span></li>
<li><span style="font-weight: 400">Custom Payment Status Options</span></li>
<li><span style="font-weight: 400">Personalized Email Templates with QCommerce Tags</span></li>
<li><span style="font-weight: 400">Admin Email Notifications</span></li>
<li><span style="font-weight: 400">Order Tracking Page with Rider & Contact Details</span></li>
<li><span style="font-weight: 400">“Contact Rider” Button for Direct Communication</span></li>
<li><span style="font-weight: 400">Feedback Collection Linked to Contact Profile</span></li>
<li><span style="font-weight: 400">Smart Tipping System (Cart & Checkout)</span></li>
<li><span style="font-weight: 400">Role-Based Access for Delivery Agents, Dispatchers & Admins</span></li>
<li><span style="font-weight: 400">Contact Person Dashboard (Orders, Tips, Feedback, Profile Updates)</span></li>
<li><span style="font-weight: 400">Flexible Payment Handling for COD or Partial Payments</span></li>
<li><span style="font-weight: 400">Rider Assignment per Order</span></li>
</ul>
<h2>Why You Should Use QCommerce</h2>
<h3>Real-Time Order Updates</h3>
<p><span style="font-weight: 400">Monitor all ongoing orders in real time through a detailed dashboard. View essential order information, including Order ID, Customer Name, Payment Status, ETA, Tip Amount, and Contact Person — keeping your team updated in real time.</span></p>
<p><img class="aligncenter size-full wp-image-18734005934525" src="https://woocommerce.com/wp-content/uploads/2025/10/image5_1x.webp" alt="Real-Time Order Updates" width="980" height="440" /></p>
<h3>Custom Order Status Management</h3>
<p><span style="font-weight: 400">Go beyond WooCommerce’s default order statuses. Create, modify, and manage your own order statuses with complete control over priority, ETA configurations, and next-step actions. Ideal for businesses that require unique workflow stages such as </span><i><span style="font-weight: 400">Preparing</span></i><span style="font-weight: 400">, </span><i><span style="font-weight: 400">Out for Delivery</span></i><span style="font-weight: 400">, or </span><i><span style="font-weight: 400">Awaiting Pickup.</span></i></p>
<p><img class="aligncenter size-full wp-image-18734005934528" src="https://woocommerce.com/wp-content/uploads/2025/10/image7_1x.webp" alt="Custom Order Status Management" width="980" height="534" /></p>
<h3>Personalized Email Notifications</h3>
<p><span style="font-weight: 400">Design and send dynamic, role-specific emails using customizable templates. Add QCommerce tags for real-time details like order ID, status, ETA, and contact person. Notify admins, customers, and delivery staff automatically when order changes occur.</span></p>
<p><img class="aligncenter size-full wp-image-18734005934544" src="https://woocommerce.com/wp-content/uploads/2025/10/image8_1x.webp" alt="" width="980" height="456" /></p>
<h3>Role-Based Access with Custom User Roles</h3>
<p><span style="font-weight: 400">Create and assign user roles such as </span><i><span style="font-weight: 400">Admin</span></i><span style="font-weight: 400">, </span><i><span style="font-weight: 400">Dispatcher</span></i><span style="font-weight: 400">, or </span><i><span style="font-weight: 400">Rider</span></i><span style="font-weight: 400"> — each with tailored access permissions. Limit what each role can see or do within the QCommerce dashboard, improving security and efficiency.</span></p>
<p><img class="aligncenter size-full wp-image-18734005934550" src="https://woocommerce.com/wp-content/uploads/2025/10/image10_1x.webp" alt="Custom User Roles" width="980" height="499" /></p>
<h3>Smart Tipping System Order Tracking Block</h3>
<p><span style="font-weight: 400">Encourage customer appreciation with optional or mandatory tipping options at both the cart and checkout pages. Perfect for rewarding delivery riders or service teams while increasing transparency in tip management.</span></p>
<p><img class="aligncenter size-full wp-image-18734005934539" src="https://woocommerce.com/wp-content/uploads/2025/10/image9_1x.webp" alt="Personalized Email Notifications" width="980" height="466" /></p>
<h3>Order Tracking Block</h3>
<p><span style="font-weight: 400">Add a dedicated order tracking block to any page block element. Customers can easily enter their order details to check real-time order progress and delivery status.</span></p>
<p><img class="aligncenter size-full wp-image-18734005934561" src="https://woocommerce.com/wp-content/uploads/2025/10/image13_1x.webp" alt="Order Tracking Block" width="980" height="569" /></p>
<h3>Admin Notifications</h3>
<p>Stay informed the moment a new order arrives. Enable instant admin notifications to ensure no order goes unnoticed — helping you respond quickly and maintain smooth operations.</p>
<p><img class="aligncenter size-full wp-image-18734005934557" src="https://woocommerce.com/wp-content/uploads/2025/10/image11_1x.webp" alt="Admin Notifications" width="980" height="467" /></p>
<h3>Feedback Collection</h3>
<p><span style="font-weight: 400">Gather post-delivery feedback directly from customers. Each review is tied to the contact person (like a delivery rider or dispatcher), allowing performance tracking and improved customer service.</span></p>
<p><img class="aligncenter size-full wp-image-18734005934552" src="https://woocommerce.com/wp-content/uploads/2025/10/image14_1x.webp" alt="Feedback Collection " width="980" height="617" /></p>
<h3>Contact Profile Dashboard</h3>
<p><span style="font-weight: 400">Empower your delivery agents and contact persons with a personalized dashboard. They can view assigned orders, received tips, collected feedback, and even update their profile details — all from one place.</span></p>
<p><img class="aligncenter size-full wp-image-18734005934563" src="https://woocommerce.com/wp-content/uploads/2025/10/image4_1x.webp" alt="Contact Profile Dashboard" width="980" height="820" /></p>
<h3>Order Tracking Page</h3>
<p><span style="font-weight: 400">Provide a complete tracking experience for your customers. The Order Tracking Page displays detailed information, including order items, assigned rider, delivery status, and estimated arrival time.</span></p>
<p><img class="aligncenter size-full wp-image-18734005934572" src="https://woocommerce.com/wp-content/uploads/2025/10/image3_1x.webp" alt="Order Tracking Page" width="980" height="530" /></p>
<h3>Custom Email Templates</h3>
<p><span style="font-weight: 400">Create branded and personalized email templates for all communication types — from order confirmations to status updates. Use QCommerce dynamic tags for a personalized customer experience.</span></p>
<p><img class="aligncenter size-full wp-image-18734005934568" src="https://woocommerce.com/wp-content/uploads/2025/10/image8_1x-1.webp" alt="Custom Email Templates " width="980" height="456" /></p>
<h3>Rider Performance Insights</h3>
<p><span style="font-weight: 400">Evaluate delivery performance by tracking feedback scores, total deliveries, and tip records per rider or contact person.</span></p>
<p><img class="aligncenter size-full wp-image-18734005934577" src="https://woocommerce.com/wp-content/uploads/2025/10/image2_1x.webp" alt="Rider Performance Insights" width="980" height="767" /></p>
<h3>Contact Rider Button</h3>
<p><span style="font-weight: 400">Add a “Contact Rider” button to your order tracking interface. This feature allows customers to communicate directly with the assigned rider for inquiries, updates, or coordination.</span></p>
<p><img class="aligncenter size-full wp-image-18734005934580" src="https://woocommerce.com/wp-content/uploads/2025/10/image6_1x.webp" alt="Contact Rider Button " width="980" height="774" /></p>
<h2>Use Cases</h2>
<h3>Real-Time Order Management for Food Deliveries</h3>
<p><span style="font-weight: 400">Restaurants can monitor all active orders in real time — track ETAs, riders, and payments from one dashboard. This ensures faster deliveries, better coordination, and happier customers.</span></p>
<h3>Smarter Workflow for B2B Wholesalers</h3>
<p><span style="font-weight: 400">Wholesalers can create custom order and payment statuses (like </span><i><span style="font-weight: 400">Partial Payment</span></i><span style="font-weight: 400"> or </span><i><span style="font-weight: 400">Awaiting Stock</span></i><span style="font-weight: 400">) to manage large, complex orders with ease. Improve visibility, automate updates, and streamline approvals.</span></p>
<h3>Delivery Coordination for Courier Services</h3>
<p><span style="font-weight: 400">Logistics and courier companies can assign drivers, track live order progress, and let customers contact riders directly. This improves transparency, reduces errors, and speeds up dispatch operations.</span></p>
<h3>Customer Engagement for Service Providers</h3>
<p><span style="font-weight: 400">Service-based businesses can use tipping and feedback tools to reward staff and collect post-service reviews — building accountability and improving customer satisfaction.</span></p>
<h3>Transparent Order Tracking for Online Stores</h3>
<p><span style="font-weight: 400">Ecommerce stores offering same-day or local delivery can display a tracking page with ETAs, delivery contact information, and real-time updates. This boosts trust and reduces support inquiries.</span></p>
<h2>How to Get Started</h2>
<ol>
<li><a href="https://woocommerce.com/document/quick-commerce/">Download, install, and activate the extension</a>.</li>
<li>Set up and configure the extension.</li>
</ol>
<p>Read the <a href="https://woocommerce.com/document/quick-commerce/">technical documentation</a> to help you walk through the process of setting up this WooCommerce real-time order tracking extension today.</p>

Quick Commerce

<p>Power your store with real-time order tracking, custom workflows, and flexible delivery management.</p>

Chat Buttons vs Quick Commerce