Transform your WooCommerce store into a powerful made-to-order business with Custom Orders. This comprehensive extension eliminates the complexity of managing custom product requests by providing a complete workflow from initial customer inquiry to final payment.
<h2>Benefits</h2>
<ul>
<li>Streamlined Quote Process – Customers submit detailed requests through intuitive product forms, eliminating back-and-forth emails and phone calls</li>
<li>Built-in Communication Hub – Integrated ticketing system keeps all customer conversations organized in one place with file attachment support</li>
<li>Flexible Pricing Control – Set custom prices for each request and generate secure payment links instantly</li>
<li>Professional Customer Experience – Customers track their requests through their My Account dashboard, building trust and transparency</li>
<li>Complete Email Automation – Automated notifications keep everyone informed at every step of the process</li>
</ul>
<h2>How It Works (Simple 5-Step Process)</h2>
<ol>
<li>Customer Submits Request – Customers fill out detailed forms on your custom order product pages</li>
<li>You Get Notified – Instant email alerts with all request details and customer information</li>
<li>Communicate Seamlessly – Use the built-in messaging system to clarify requirements and share updates</li>
<li>Set Your Price – Quote the project and generate a secure payment link with one click</li>
<li>Get Paid – Customer pays through the secure link, order enters your standard WooCommerce workflow</li>
</ol>
<h3>Perfect for These Businesses</h3>
Whether you’re creating one-of-a-kind pieces or offering personalized services, Custom Orders adapts to your workflow:
Physical Goods & Makers
<ul>
<li class="p1">Custom Furniture & Woodworkers – Manage dimensions, finishes, and materials per request.</li>
<li class="p1">Jewelry Designers & Goldsmiths – Handle bespoke rings, engravings, and one-off designs.</li>
<li class="p1">Print & Sign Shops – Process unique signage, business cards, and branding materials.</li>
<li class="p1">Apparel & Merch Brands – Offer made-to-order uniforms, sportswear, and branded clothing.</li>
<li class="p1">Artists & Craftspeople – Take commissions with clear project scope and timeline.</li>
<li class="p1">Home Décor & Lighting Brands – Quote and build custom fixtures or design variations.</li>
</ul>
Services & B2B Businesses
<ul>
<li class="p1">Software & Web Development Agencies – Collect client briefs, quote projects, and manage milestone payments.</li>
<li class="p1">Design, Marketing & Creative Agencies – Streamline client requests and proposals directly in WooCommerce.</li>
<li class="p1">Consultants & Coaches – Provide tailored packages or retainer quotes with secure payment links.</li>
<li class="p1">Manufacturers & Suppliers – Manage bulk, OEM, or private-label requests requiring approval steps.</li>
<li class="p1">Construction, Engineering & Trade Services – Handle quoting, materials, and milestone payments for each job.</li>
<li class="p1">Corporate & Enterprise Sales Teams – Manage custom pricing for large or recurring orders.</li>
</ul>
Specialized & Professional Services
<ul>
<li class="p1">Photographers & Videographers – Offer custom shoot packages or event quotes.</li>
<li class="p1">Event Planners & Caterers – Create quotes for weddings, conferences, or private events.</li>
<li class="p1">Interior Designers & Architects – Gather client preferences, plans, and material choices.</li>
<li class="p1">Educational & Training Providers – Sell custom course bundles or workshops by request.</li>
<li class="p1">Repair & Restoration Services – Quote unique repair jobs or refurbishments with images and notes.</li>
<li class="p1">Nonprofits & Institutions – Accept complex service or product requests with approval-based workflows.</li>
</ul>
<h3>Why Choose Custom Orders?</h3>
No More Quote Chaos – Stop juggling emails, phone calls, and spreadsheets. Everything happens in your WordPress dashboard where you already manage your business.
Customer-Friendly Experience – Your customers get a professional, Amazon-like experience where they can track their request status and communicate directly through their account.
Secure & Reliable – Built on WooCommerce’s proven payment infrastructure with secure payment links that protect both you and your customers.
Theme Compatible – Works seamlessly with any WooCommerce theme, inheriting your existing design and branding.
Developer Friendly – Extensive template override system and hooks for developers who need custom functionality.

Custom Orders

Transform your store into a powerful made-to-order business.

<h2>Allow Customers to Request Order Cancellations</h2>
Build trust among customers by allowing them to cancel orders or request partial or full refunds with the WooCommerce cancel orders plugin.
Customer Order Cancellation allows you to approve or decline cancellation requests. You can restrict order cancellations to specific order statuses, user roles, and products. You can also charge an order cancellation fee and decide whether to give full or partial refunds.
Customers are required to submit a reason for canceling their orders. This information can help you decide whether to approve requests and give you data on customer behavior. Find out if they changed their minds due to an error, price, quality, or other reasons.
<h2>Features</h2>
<ul>
<li style="font-weight: 400">Allows customers to cancel orders</li>
<li style="font-weight: 400">Restrict order cancellation for specific users</li>
<li style="font-weight: 400">Automate acceptance of order cancellation requests</li>
<li style="font-weight: 400">Easily manage order cancellation requests</li>
<li style="font-weight: 400">Display the order cancel button for specific order statuses</li>
<li style="font-weight: 400">Impose an order cancellation fee</li>
<li style="font-weight: 400">Refund the full or partial amount of the order</li>
<li style="font-weight: 400">Obtain order cancellation reasons from the customers</li>
<li style="font-weight: 400">Create a list of cancellation reasons or allow users to add a custom message</li>
<li style="font-weight: 400">Email notifications for customers and store owners</li>
<li style="font-weight: 400">Hide the order cancel button after a specific time</li>
<li style="font-weight: 400">Allow order cancellation for selected products</li>
<li style="font-weight: 400">Display a notification for non-refundable products</li>
<li style="font-weight: 400">Set a minimum amount for order cancellation</li>
<li style="font-weight: 400">Display Message Non-Refundable products</li>
<li style="font-weight: 400">Customize the order cancelation button</li>
</ul>
<div class="woo-sc-box normal" style="background-color: #beecba">This Plugin is fully compatible with HPOS(High-Performance Order Storage) and Multisite.</div>
<h3>Enable Customers to Request Order Cancellation</h3>
WooCommerce order cancel for customers plugin enables store admins to allow customers to cancel orders and get refunds, or reorder with the exact product or its variation, and ask for customizations rather than getting an item they won’t like.
<img class="aligncenter wp-image-8656602 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/Enable-Customers-to-Cancel-Orders.png" alt="Enable Customers to Request Order Cancellation" width="834" height="494" />
<h3>Restrict order cancellation to specific users</h3>
Let only specific users request order cancellation based on their user roles. For example, VIP customers can revoke orders while subscribers cannot.
<img class="aligncenter wp-image-18734000442651 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/1-8.png" alt="Restrict order cancellation to specific users" width="786" height="446" />
<h3>Automate acceptance of order cancellation requests</h3>
Streamline the order cancellation process by enabling automatic cancellation of orders after a request is submitted. This ensures a swift and hassle-free shopping experience. 
<img class="aligncenter wp-image-8656604 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/Automatically-Cancel-Orders.png" alt="Automate acceptance of order cancellation requests" width="817" height="202" />
<h3>Easily manage order cancellation requests</h3>
The wooCommerce cancel order plugin displays all the order cancellation requests in a dashboard for you to review. You can decide which order to approve or disapprove of according to your business policies.
<img class="aligncenter wp-image-8656608 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/https___woocommerce.com_wp-content_uploads_2021_10_Manage-Cancel-Order-requests-2.png" alt="Easily manage order cancellation requests" width="1174" height="454" />
<h3>Display the order cancel button for specific order statuses</h3>
Display the cancel button for specific order statuses making sure that only eligible customers request order cancellation. For example, you can allow only the pending orders to be canceled and let the processing orders complete.
<img class="aligncenter wp-image-8656612 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/Cancel-specific-order-statuses-only.png" alt="Display the order cancel button for specific order statuses" width="704" height="362" />
<h3>Impose an order cancellation fee </h3>
To discourage a higher rate of order cancellation, you can impose a fee to let the customers know that it is going to cost them. It can be a fixed amount or a percentage of the order amount.
<img class="aligncenter wp-image-8656614 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/Impose-an-order-cancellation-fee.png" alt="Impose an order cancellation fee" width="665" height="474" />
<h3>Refund the full or partial amount of the order</h3>
Offer complete or partial refunds to customers depending on their order status. The WooCommerce refund order plugin allows store admins to offer complete order refunds and select the specific order statuses for which refunds can be allowed. In this way, you can cover the cost of the operations for processing the order.
The WooCommerce partial refund plugin also provides store owners with the ability to offer partial refunds to their customers. You can choose to charge the cancellation fee only or deduct the refund amount on top of the cancellation fee.
<img class="aligncenter wp-image-18734000442653 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/2-5.png" alt="Refund the full or partial amount of the order" width="767" height="249" />
<h3>Obtain order cancellation reasons from the customers</h3>
Gather valuable insights from customers by asking for order cancellation reasons with the WooCommerce customer cancel order plugin. This helps you to improve your product or service based on real-time customer feedback. 
<img class="aligncenter wp-image-8656622 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/Ask-a-reason-for-order-cancellation.png" alt="Obtain order cancellation reasons from the customers" width="763" height="488" />
<h3>Create a list of cancellation reasons or allow users to add a custom message</h3>
Create a list of order cancellation reasons that customers may choose from to make the process user-friendly. You can also allow the customers to write a custom message to state their reason for order cancellation.
<img class="aligncenter wp-image-18734000442655 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/3-10.png" alt="Create a list of cancellation reasons or allow users to add a custom message" width="665" height="664" />
<h3>Email notifications for customers and store owners</h3>
With the cancel order WooCommerce plugin, you can enable email notifications for the customer and owner of the store. Notifications will keep them informed and enable them to take additional steps when needed.
<img class="aligncenter wp-image-8656628 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/Email-notification-for-user-and-owner.png" alt="Email notifications for customers and store owners" width="859" height="138" />
<h3>Hide the order cancel button after a specific time</h3>
You can choose to hide the cancel order button when a set period passes after customers place an order. Beyond the time you select, customers will not be able to cancel orders.
<img class="aligncenter wp-image-18734000442658 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/4-8.png" alt="Hide the order cancel button after a specific time" width="770" height="222" />
<h3>Customers can Withdraw Cancellation Requests</h3>
Allow customers to withdraw their order cancellation requests in case they change their mind. Customers can cancel their requests depending on the order status (on hold or pending), making the purchase process user-friendly.
<img class="aligncenter wp-image-18734003631954 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/Screenshot-from-2024-04-30-14-22-20.png" alt="Customer can withdraw their order cancellation request" width="810" height="501" />
<h3>Allow order cancellation for selected products</h3>
With the WooCommerce cancel order by customer plugin, you can allow order cancellation of selected products or categories. You can choose to exclude certain products so stock levels, on those products, won’t be disrupted.
<img class="aligncenter wp-image-8656637 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/Allow-order-cancel-for-selected-products.png" alt="Allow order cancellation for selected products" width="727" height="210" />
<h3>Display a reorder button to recover cancellations</h3>
WooCommerce cancel order adds a reorder button on canceled orders so customers can easily place their orders again. This way you can recover on previously canceled orders and increase your sales.
<img class="aligncenter wp-image-8656641 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/Reorder-button-to-recover-cancellations.png" alt="Display a reorder button to recover cancellations" width="866" height="455" />
<h3>Show/Hide Cancellation Button Based on Payment Method</h3>
Control order cancellation requests based on various payment methods. Admin can show or hide the order cancellation button for selective payment methods. This allows store owners to streamline cancellation requests by restricting requests for selective payment methods.
<img class="aligncenter wp-image-18734003631960 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/Screenshot-from-2024-04-30-14-20-22.png" alt="Show/Hide Cancellation Button Based on Payment Method " width="737" height="287" />
<h3>Set a minimum amount for order cancellation</h3>
To prevent recurring order cancellations, you can set a minimum amount for allowing order cancellation with the WooCommerce customer order cancel plugin. This way you will be able to easily manage canceled orders and encourage your customers to make purchases in a particular amount.
<img class="aligncenter wp-image-18734000442671 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/5-4.png" alt="Set a minimum amount for order cancellation" width="809" height="212" />
<h3>Display a Message for non-refundable products</h3>
WooCommerce refund order enables the admin to set certain products as non-refundable. Display a message with non-refundable products to inform customers beforehand. This way customers will know if a product is refundable or not before they make a purchase, saving you from all the later inconveniences.
<img class="aligncenter wp-image-18734000442672 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/6-2.png" alt="Display a Message for non-refundable products" width="827" height="574" />
<h3>Customize the order cancelation button</h3>
Admin can customize the cancel order button according to the outlook of your store with the cancel order in WooCommerce plugin. You can change the text of the button, background color, and button text color with the help of the WooCommerce cancel order button.
<img class="aligncenter wp-image-18734000442677 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/7-1.png" alt="Customize the order cancelation button" width="789" height="217" />
<h3>Benefits</h3>
<ul>
<li>Increases customer confidence</li>
<li>Improves store by gathering helpful customer data</li>
<li>Boosts conversions with improved UX and reorders</li>
</ul>
<h3>Compatibility</h3>
Our plugins are designed to be highly versatile and also compatible with the most commonly used themes, browsers, builders, and mobile views. We understand the importance of flexibility and integration when it comes to enhancing your website’s functionality. Our plugins can effortlessly integrate with the following:
<h3>Themes Compatibility</h3>
<ul>
<li>Store Front</li>
<li>Avada</li>
<li>Flatsome</li>
<li>Porto</li>
<li>Woodmart</li>
<li>WooCommerce default theme</li>
<li>Divi</li>
</ul>
<h3>Builders</h3>
<ul>
<li>Elementor</li>
<li>Bakery</li>
<li>Divi</li>
</ul>
<h3>Compatible with</h3>
<ul>
<li>Multi-Site</li>
<li>PHP 8</li>
<li>Mobile Layout</li>
</ul>
<h3>Requirements</h3>
Minimum PHP version: 5.2

Customer Order Cancellation

Allow customers to cancel orders and request partial or full refunds with the Customer Order Cancellation for WooCommerce plugin.

Custom Orders vs Customer Order Cancellation