<p>Customer Analytics for WooCommerce extends WooCommerce analytics with advanced customer metrics that uncover patterns in your customer data.</p>
<p>While WooCommerce provides basic sales reports, store owners need deeper insights to make strategic decisions about customer retention, marketing spend, and product performance. Customer Analytics for WooCommerce bridges that gap by adding dedicated reports for customer lifetime value, repeat purchase rate, churn rate, and geographic performance — all within the native WooCommerce Admin interface.</p>
<h2>What This Plugin Does</h2>
<p>Unlike traffic analytics tools, Customer Analytics for WooCommerce reveals <strong>customer behavior patterns</strong> through advanced metrics designed for retention analysis and WooCommerce customer analytics. It extends your existing WooCommerce Analytics dashboard without requiring external services or third-party data sharing.</p>
<ul class="wccom-tick-list-primary">
<li><strong>Privacy-First</strong>: All data processing happens on your server</li>
<li><strong>No External Dependencies</strong>: Works without third-party services</li>
<li><strong>Plug & Play</strong>: Works with existing data</li>
<li><strong>Native Integration</strong>: Seamlessly extends WooCommerce Admin interface</li>
</ul>
<h2>Five Analytics Reports</h2>
<h3>1. Lifetime Value (Customer Lifetime Value / CLV)</h3>
<p>Track average revenue per customer across your entire store, segmented by time periods and customer behavior patterns. The customer lifetime value WooCommerce report helps you understand the long-term profitability of different customer segments.</p>
<p><strong>Key Features:</strong></p>
<ul class="wccom-tick-list-secondary">
<li>Calculate average lifetime value in your store’s currency</li>
<li>Track customer lifetime duration in months</li>
<li>Segment by purchase behavior (one-time, repeat, loyal)</li>
<li>Customize loyalty thresholds to match your business</li>
<li>Export data for deeper analysis</li>
</ul>
<p><strong>Example:</strong> If your average customer lifetime value is $200 and acquisition costs $50, you have a 4x return on marketing investment — data that informs confident scaling decisions.</p>
<h3>2. Lifetime Value Trends</h3>
<p>Monitor how customer value evolves over time with historical trend analysis. This report provides cumulative lifetime value calculations with configurable lookback periods.</p>
<p><strong>Key Features:</strong></p>
<ul>
<li>Track lifetime value evolution with configurable monthly lookback periods</li>
<li>Monitor customer mix changes over time</li>
<li>Track customer value changes over time</li>
<li>Compare period-over-period performance</li>
</ul>
<p><strong>Example:</strong> Use trend data to correlate changes in customer lifetime value with marketing campaigns, product launches, or seasonal patterns.</p>
<h3>3. Repeat Purchase Rate</h3>
<p>Track the percentage of customers who return for additional purchases across customizable time periods. The repeat purchase rate WooCommerce report helps identify whether customer retention efforts are working.</p>
<p><strong>Key Features:</strong></p>
<ul>
<li>Calculate repeat purchase percentages</li>
<li>Track metrics daily, weekly, monthly, or yearly</li>
<li>Identify seasonal purchase patterns</li>
<li>Track customer retention WooCommerce metrics</li>
</ul>
<p><strong>Example:</strong> A rising repeat purchase rate indicates improving customer retention without additional acquisition costs.</p>
<h3>4. Churn Rate</h3>
<p>Monitor customer attrition with configurable detection periods tailored to your business cycle. The WooCommerce churn rate report identifies when customers stop purchasing so you can act on that data.</p>
<p><strong>Churn Detection Periods:</strong></p>
<ul>
<li>15, 30, 60, or 90 days for frequent purchases</li>
<li>4, 6, 12, or 24 months for seasonal businesses</li>
</ul>
<p><strong>Example:</strong> Tracking churn rate over time lets you measure whether retention campaigns are reducing customer attrition.</p>
<h3>5. Countries</h3>
<p>Analyze geographic performance with detailed country-level metrics that go beyond basic location reports.</p>
<p><strong>Key Metrics by Country:</strong></p>
<ul>
<li>Net sales</li>
<li>Total orders and items sold</li>
<li>Unique products purchased</li>
<li>Product performance segmentation for single countries</li>
<li>Compare multiple countries side-by-side</li>
</ul>
<p><strong>Example:</strong> Identify top-performing products by country to optimize inventory allocation and marketing for each market.</p>
<h2>Seamless Configuration & Setup</h2>
<p>The plugin integrates directly with your WooCommerce Admin dashboard:</p>
<ol>
<li><strong>Install & Activate</strong> – Standard WordPress plugin installation</li>
<li><strong>Configure Settings</strong> – Customize thresholds for your business model</li>
<li><strong>Start Analyzing</strong> – Access reports immediately with historical data</li>
</ol>
<h2>Technical Requirements</h2>
<p>Built to WordPress coding standards and optimized for WooCommerce’s High-Performance Order Storage (HPOS) system. The plugin is HPOS compatible and designed for stores running modern infrastructure.</p>
<p><strong>Requirements:</strong></p>
<ul>
<li>WordPress 6.9+</li>
<li>WooCommerce 9.0+ with HPOS enabled</li>
<li>PHP 8.3+</li>
<li>MySQL 8.0+</li>
</ul>
<p><strong>Performance Features:</strong></p>
<ul>
<li>Optimized queries using MySQL 8.0 features</li>
<li>Processes stores of all sizes with configurable options</li>
<li>Configurable lookback periods for very large stores</li>
<li>Efficient data loading and processing</li>
<li>Native WooCommerce Admin integration</li>
</ul>
<h2>Frequently Asked Questions</h2>
<p><strong>Works with existing data</strong> – Analyzes your historical orders immediately upon installation. No migration needed.</p>
<p><strong>Complete privacy</strong> – All data stays on your server. No external services or data sharing.</p>
<p><strong>Scales with your business</strong> – Optimized for stores with extensive order history using MySQL 8.0 features and configurable lookback periods.</p>
<p><strong>No coding required</strong> – If you can use WooCommerce, you can use Customer Analytics.</p>
<p><strong>Export report data</strong> – Download any report as CSV for external analysis.</p>

Customer Analytics

<p>Customer Analytics calculates customer lifetime value, repeat purchase rate, churn rate, and geographic performance using existing order data to provide insights into customer behavior patterns and support informed business decisions.</p>

<h2>Full-featured Profit and Cost of Goods Tracking for your WooCommerce Store</h2>
<p>WooCommerce gives you access to great reports on revenue and top-sellers or earners. Now we’ve added <strong>Profit Reporting</strong> to make these reports even more valuable! You can evaluate not only revenue, but costs and profit all from <em>within your WooCommerce store</em>. Quickly and easily get the information you need to make marketing and sales decisions to <strong>optimize your store’s revenue</strong>.</p>
<figure id="attachment_160400" aria-describedby="caption-attachment-160400" style="width: 950px" class="wp-caption aligncenter"><a href="https://woocommerce.com/wp-content/uploads/2013/04/woocommerce-cost-of-goods-profit-by-date-report.png" rel="attachment wp-att-160400"><img class="size-large wp-image-160400" src="https://woocommerce.com/wp-content/uploads/2013/04/woocommerce-cost-of-goods-profit-by-date-report.png?w=950" alt="WooCommerce Cost of Goods Profit by date" width="950" height="839" /></a><figcaption id="caption-attachment-160400" class="wp-caption-text">Profit by Date report</figcaption></figure>
<p>Easily track total profit and cost of goods by adding a “Cost of Good” field to simple and variable products. Costs are automatically calculated on checkout so that you can see your profit in addition to simple sales information, and the in-depth reports provide exactly the details you need to improve your bottom line.</p>
<figure id="attachment_152653" aria-describedby="caption-attachment-152653" style="width: 550px" class="wp-caption aligncenter"><a href="https://woocommerce.com/wp-content/uploads/2013/04/woocommerce-cost-of-goods-bulk-view.png"><img class="size-medium wp-image-152653" src="https://woocommerce.com/wp-content/uploads/2013/04/woocommerce-cost-of-goods-bulk-view.png" alt="WooCommerce Cost of Goods Product Table Display" width="550" height="254" /></a><figcaption id="caption-attachment-152653" class="wp-caption-text">Costs in Product Table Display</figcaption></figure>
<h3>How “Cost of Goods” Improves Your Reporting</h3>
<ul class="wccom-tick-list-primary">
<li>Gives you vital information about your business – adds information about store profit and most profitable products so you know about more than just revenue</li>
<li>Add a Cost of Good to each product (including variations!) to always know total costs of products sold in each order</li>
<li>Apply costs to previous orders (placed before installation) after you set product cost</li>
<li>View profit and cost by date range, by product, or by product category <strong><sup>NEW</sup></strong></li>
<li>Export profit / cost report data to CSV <strong><sup>NEW</sup></strong></li>
<li>Include costs in orders exported with <a href="https://woocommerce.com/products/ordercustomer-csv-export/">Order/Customer CSV Export Suite</a></li>
<li>Include costs in orders exported with <a href="https://woocommerce.com/products/customerorder-xml-export-suite/">Customer/Order XML Export Suite</a> <strong><sup>NEW</sup></strong></li>
<li>Compatible with <a href="https://woocommerce.com/products/product-csv-import-suite/">Product CSV Import Suite</a></li>
<li>Edit line item costs for editable orders <strong><sup>NEW</sup></strong></li>
<li>Gain insight into your <strong>most profitable</strong> and least profitable sellers so you know where to focus your marketing</li>
<li>See a <strong>total inventory valuation</strong> based on retail prices or cost of goods.</li>
<li>Quickly view costs next to prices in your product manager table display</li>
</ul>
<h3>Add Costs to Products</h3>
<p>Quickly add a Cost of Good to each product, including product variations, which are then used to calculate your total order costs so that you can always know what you <em>really</em> earned on every order – not just how much you sold. Total costs for each order line item are saved at checkout, so even if your costs increase in the future, your total costs are <strong>always historically accurate</strong>.</p>
<figure id="attachment_152654" aria-describedby="caption-attachment-152654" style="width: 550px" class="wp-caption aligncenter"><a href="https://woocommerce.com/wp-content/uploads/2013/04/woocommerce-cost-of-goods-set-product-cost.png"><img class="size-medium wp-image-152654" src="https://woocommerce.com/wp-content/uploads/2013/04/woocommerce-cost-of-goods-set-product-cost.png" alt="WooCommerce Cost of Goods Simple Product Cost Configuration" width="550" height="307" /></a><figcaption id="caption-attachment-152654" class="wp-caption-text">Simple Product Cost Configuration</figcaption></figure>
<p>Adding costs to variable products is easy as well. You can add a default cost for all variations or set costs for a variation manually.</p>
<h3>Focus Your Marketing on Top Products</h3>
<p>The Cost of Goods extension allows you to determine your true top products by viewing which products are <strong>most profitable</strong> and least profitable for your store, not just those that generate the most revenue.</p>
<div class="twocol-one">
<figure id="attachment_160402" aria-describedby="caption-attachment-160402" style="width: 238px" class="wp-caption aligncenter"><a href="https://woocommerce.com/wp-content/uploads/2013/04/woocommerce-cost-of-goods-most-profitable-widget.png" rel="attachment wp-att-160402"><img class="size-full wp-image-160402" src="https://woocommerce.com/wp-content/uploads/2013/04/woocommerce-cost-of-goods-most-profitable-widget.png" alt="WooCommerce Cost of Goods most profitable products widget" width="238" height="419" /></a><figcaption id="caption-attachment-160402" class="wp-caption-text">Most Profitable Products</figcaption></figure>
</div><div class="twocol-one last">
<figure id="attachment_160403" aria-describedby="caption-attachment-160403" style="width: 236px" class="wp-caption aligncenter"><a href="https://woocommerce.com/wp-content/uploads/2013/04/woocommerce-cost-of-goods-least-profitable-widget.png" rel="attachment wp-att-160403"><img class="size-full wp-image-160403" src="https://woocommerce.com/wp-content/uploads/2013/04/woocommerce-cost-of-goods-least-profitable-widget.png" alt="WooCommerce Cost of Goods least profitable products widget" width="236" height="420" /></a><figcaption id="caption-attachment-160403" class="wp-caption-text">Least Profitable Products</figcaption></figure>
</div></p>
<p>Maybe you track pay-per-click or print advertising with the <a href="https://woocommerce.com/products/url-coupons/">WooCommerce URL Coupons extension</a>? Now you know which products to create these coupons for since you know which will earn the most for your store.</p>
<h3>Detailed Reporting</h3>
<p>Tracking your cost of goods is pointless without in-depth reporting to give you actionable information to improve your profitability. Reports include:</p>
<ul>
<li><strong>Profit by date</strong> – See your net sales, cost of goods, profit, and average profit per order for any date range.</li>
<li><strong>Profit by product</strong> – See your net sales for the item, total costs, total item profit, and total item purchases for the given date range.</li>
<li><strong>Most/Least Profitable Sellers</strong> – See the most or least profitable products for a given date range.</li>
<li><strong>Profit by category</strong> – View total profit for any product category or multiple categories for a date range.</li>
<li><strong>Inventory Valuation</strong> – See the total value of your inventory, calculated using the retail price or the cost of good.</li>
</ul>
<figure id="attachment_160401" aria-describedby="caption-attachment-160401" style="width: 944px" class="wp-caption aligncenter"><a href="https://woocommerce.com/wp-content/uploads/2013/04/woocommerce-cost-of-goods-profit-by-product-report.png" rel="attachment wp-att-160401"><img class="size-full wp-image-160401" src="https://woocommerce.com/wp-content/uploads/2013/04/woocommerce-cost-of-goods-profit-by-product-report.png" alt="WooCommerce Cost of Goods Profit by product" width="944" height="846" /></a><figcaption id="caption-attachment-160401" class="wp-caption-text">Profit by Product report</figcaption></figure>
<figure style="width: 814px" class="wp-caption aligncenter"><a href="https://woocommerce.com/wp-content/uploads/2013/04/woocommerce-cost-of-goods-product-valuation.png"><img src="https://woocommerce.com/wp-content/uploads/2013/04/woocommerce-cost-of-goods-product-valuation.png?w=814" alt="WooCommerce Cost of Goods Product Valuation report" width="814" height="643" class="aligncenter size-large wp-image-711842" /></a><figcaption class="wp-caption-text">Product Valuation</figcaption></figure>
<figure id="attachment_161022" aria-describedby="caption-attachment-161022" style="width: 550px" class="wp-caption aligncenter"><a href="https://woocommerce.com/wp-content/uploads/2013/04/woocommerce-cost-of-goods-total-valuation-report.png" rel="attachment wp-att-161022"><img class="size-medium wp-image-161022" src="https://woocommerce.com/wp-content/uploads/2013/04/woocommerce-cost-of-goods-total-valuation-report.png" alt="WooCommerce Cost of Goods total valuation" width="550" height="364" /></a><figcaption id="caption-attachment-161022" class="wp-caption-text">Total inventory values</figcaption></figure>
<h3>Powerful Configuration</h3>
<p>You can apply costs to <strong>previous orders</strong> to gain immediate insight into profitability. Simply add costs for your products, and any orders placed before using this extension can be updated from <strong>Settings > Products > Inventory</strong> to see most and least profitable sellers without waiting for new sales to roll in.</p>
<figure id="attachment_160404" aria-describedby="caption-attachment-160404" style="width: 938px" class="wp-caption aligncenter"><a href="https://woocommerce.com/wp-content/uploads/2013/04/woocommerce-cost-of-goods-profit-by-category-report.png" rel="attachment wp-att-160404"><img class="size-full wp-image-160404" src="https://woocommerce.com/wp-content/uploads/2013/04/woocommerce-cost-of-goods-profit-by-category-report.png" alt="WooCommerce Cost of Goods Profit by category" width="938" height="847" /></a><figcaption id="caption-attachment-160404" class="wp-caption-text">Profit by Category report</figcaption></figure>
<h3>How to Get Started</h3>
<ol>
<li>Buy this extension 🙂</li>
<li>Download and install into your WooCommerce store</li>
<li>Add a cost to each of your products (you can bulk-add this too!)</li>
<li>Optionally apply those costs to previous orders</li>
<li>Check out your profits under <strong>WooCommerce > Reports > Profit</strong></li>
<li>That’s it! Sit back and enjoy your shiny-new Profit Reports!</li>
</ol>
<p><em>Need any more reason to buy? When you purchase a SkyVerge-developed extension, you’re getting the highest quality extensions for your WooCommerce store. Gain peace of mind by knowing that when you purchase our products, your store’s performance is as important to us as it is to you.</em></p>

Cost of Goods

<p>Easily track profit by including your cost of goods in your orders and reports.</p>

Customer Analytics vs Cost of Goods