<ul class="wccom-tick-list-primary">
<li><span style=", sans-serif;font-size: 17.0439px;font-weight: 600;letter-spacing: -0.02em">Centralized Customer Dashboard</span></li>
<li><span style=", sans-serif;font-size: 17.0439px;font-weight: 600;letter-spacing: -0.02em">Customer Info Sidebar</span></li>
<li><span style=", sans-serif;font-size: 17.0439px;font-weight: 600;letter-spacing: -0.02em">Order History at a Glance</span></li>
<li><span style=", sans-serif;font-size: 17.0439px;font-weight: 600;letter-spacing: -0.02em">Customer Lifetime Value (CLV)</span></li>
<li><span style=", sans-serif;font-size: 17.0439px;font-weight: 600;letter-spacing: -0.02em">Subscription Management </span></li>
<li>
<h3 class="text-xl font-bold text-gray-900 mb-3">License Tracking</h3>
</li>
<li>
<h3 class="text-xl font-bold text-gray-900 mb-3">HelpScout Integration</h3>
</li>
<li>
<h3 class="text-xl font-bold text-gray-900 mb-3">Intercom Integration</h3>
</li>
<li>
<h3 class="text-xl font-bold text-gray-900 mb-3">Affiliate Tracking</h3>
</li>
<li>
<h3 class="text-xl font-bold text-gray-900 mb-3">Search Customers Instantly</h3>
</li>
<li>
<h3 class="text-xl font-bold text-gray-900 mb-3">Access from Orders List</h3>
</li>
<li>
<h3 class="text-xl font-bold text-gray-900 mb-3">Lightweight & Performant</h3>
</li>
</ul>
<hr class="wccom-product-heading__hr" />
<h2 class="text-3xl lg:text-4xl font-extrabold text-gray-900 mb-4">Features</h2>
<p class="text-xl text-gray-600">A complete customer profile — accessible from anywhere in WooCommerce.</p>
<div class="border border-gray-100 rounded-2xl p-8 shadow-sm hover:shadow-md transition-shadow duration-300 group">
<h3 class="text-xl font-bold text-gray-900 mb-3">Centralized Customer Dashboard</h3>
<p class="text-gray-600 leading-relaxed">A dedicated Customer Info page under WooCommerce with full customer details, orders, subscriptions, and support data in one view.</p>
</div>
<div class="border border-gray-100 rounded-2xl p-8 shadow-sm hover:shadow-md transition-shadow duration-300 group">
<div class="w-12 h-12 bg-blue-50 rounded-xl flex items-center justify-center mb-6 group-hover:bg-blue-600 transition-colors duration-300"></div>
<h3 class="text-xl font-bold text-gray-900 mb-3">Customer Info Sidebar</h3>
<p class="text-gray-600 leading-relaxed">Open a quick-view sidebar directly from the Orders List or Order Details page — full context without navigating away.</p>
</div>
<div class="border border-gray-100 rounded-2xl p-8 shadow-sm hover:shadow-md transition-shadow duration-300 group">
<div class="w-12 h-12 bg-blue-50 rounded-xl flex items-center justify-center mb-6 group-hover:bg-blue-600 transition-colors duration-300"></div>
<h3 class="text-xl font-bold text-gray-900 mb-3">Order History at a Glance</h3>
<p class="text-gray-600 leading-relaxed">View complete order history for any customer — order dates, statuses, totals, item details — all from one location.</p>
</div>
<div class="border border-gray-100 rounded-2xl p-8 shadow-sm hover:shadow-md transition-shadow duration-300 group">
<div class="w-12 h-12 bg-blue-50 rounded-xl flex items-center justify-center mb-6 group-hover:bg-blue-600 transition-colors duration-300"></div>
<h3 class="text-xl font-bold text-gray-900 mb-3">Customer Lifetime Value (CLV)</h3>
<p class="text-gray-600 leading-relaxed">See total revenue generated by each customer. Identify and prioritize high-value customers for targeted retention.</p>
</div>
<div class="border border-gray-100 rounded-2xl p-8 shadow-sm hover:shadow-md transition-shadow duration-300 group">
<div class="w-12 h-12 bg-blue-50 rounded-xl flex items-center justify-center mb-6 group-hover:bg-blue-600 transition-colors duration-300"></div>
<h3 class="text-xl font-bold text-gray-900 mb-3">Subscription Management</h3>
<p class="text-gray-600 leading-relaxed">View active subscriptions, next renewal dates, and auto-renew status per customer. Compatible with WooCommerce Subscriptions.</p>
</div>
<div class="border border-gray-100 rounded-2xl p-8 shadow-sm hover:shadow-md transition-shadow duration-300 group">
<div class="w-12 h-12 bg-blue-50 rounded-xl flex items-center justify-center mb-6 group-hover:bg-blue-600 transition-colors duration-300"></div>
<h3 class="text-xl font-bold text-gray-900 mb-3">License Tracking</h3>
<p class="text-gray-600 leading-relaxed">With WooCommerce API Manager, view total licenses, active licenses, and connected stores per customer.</p>
</div>
<div class="border border-gray-100 rounded-2xl p-8 shadow-sm hover:shadow-md transition-shadow duration-300 group">
<div class="w-12 h-12 bg-blue-50 rounded-xl flex items-center justify-center mb-6 group-hover:bg-blue-600 transition-colors duration-300"></div>
<h3 class="text-xl font-bold text-gray-900 mb-3">HelpScout Integration</h3>
<p class="text-gray-600 leading-relaxed">View HelpScout support tickets and past conversations directly inside the Customer Info dashboard.</p>
</div>
<div class="border border-gray-100 rounded-2xl p-8 shadow-sm hover:shadow-md transition-shadow duration-300 group">
<div class="w-12 h-12 bg-blue-50 rounded-xl flex items-center justify-center mb-6 group-hover:bg-blue-600 transition-colors duration-300"></div>
<h3 class="text-xl font-bold text-gray-900 mb-3">Intercom Integration</h3>
<p class="text-gray-600 leading-relaxed">Access Intercom conversations and customer interactions from within WooCommerce for faster support.</p>
</div>
<div class="border border-gray-100 rounded-2xl p-8 shadow-sm hover:shadow-md transition-shadow duration-300 group">
<div class="w-12 h-12 bg-blue-50 rounded-xl flex items-center justify-center mb-6 group-hover:bg-blue-600 transition-colors duration-300"></div>
<h3 class="text-xl font-bold text-gray-900 mb-3">Affiliate Tracking</h3>
<p class="text-gray-600 leading-relaxed">With Affiliate for WooCommerce, view referral counts, conversion rates, revenue, and commission status per customer.</p>
</div>
<div class="border border-gray-100 rounded-2xl p-8 shadow-sm hover:shadow-md transition-shadow duration-300 group">
<div class="w-12 h-12 bg-blue-50 rounded-xl flex items-center justify-center mb-6 group-hover:bg-blue-600 transition-colors duration-300"></div>
<h3 class="text-xl font-bold text-gray-900 mb-3">Search Customers Instantly</h3>
<p class="text-gray-600 leading-relaxed">Search by name or email from the dashboard or sidebar. Jump to any customer profile in seconds.</p>
</div>
<div class="border border-gray-100 rounded-2xl p-8 shadow-sm hover:shadow-md transition-shadow duration-300 group">
<div class="w-12 h-12 bg-blue-50 rounded-xl flex items-center justify-center mb-6 group-hover:bg-blue-600 transition-colors duration-300"></div>
<h3 class="text-xl font-bold text-gray-900 mb-3">Access from Orders List</h3>
<p class="text-gray-600 leading-relaxed">Open the Customer Info sidebar directly from the Actions column on the Orders List — one click to full context.</p>
</div>
<div class="border border-gray-100 rounded-2xl p-8 shadow-sm hover:shadow-md transition-shadow duration-300 group">
<div class="w-12 h-12 bg-blue-50 rounded-xl flex items-center justify-center mb-6 group-hover:bg-blue-600 transition-colors duration-300"></div>
<h3 class="text-xl font-bold text-gray-900 mb-3">Lightweight & Performant</h3>
<p class="text-gray-600 leading-relaxed">Customer data loads only when requested — no impact on store speed or admin performance. Optimized for HPOS.</p>
</div>
<h2 class="text-4xl font-black text-gray-900 mb-4">Built for Teams That Live in WooCommerce</h2>
<p class="text-lg text-gray-500 font-medium">Whoever needs fast, full customer context — Customer Info delivers it instantly.</p>
<div class="group p-8 rounded-3xl border border-gray-50 hover:bg-gray-50/50 hover:border-blue-600/20 transition-all">
<h4 class="text-base font-black text-gray-900 mb-3">Support Teams</h4>
<p class="text-sm text-gray-500 font-medium leading-relaxed">Get full customer context — orders, subscriptions, support history — before responding. Resolve tickets faster.</p>
</div>
<div class="group p-8 rounded-3xl border border-gray-50 hover:bg-gray-50/50 hover:border-blue-600/20 transition-all">
<div class="w-12 h-12 bg-blue-600/5 rounded-2xl flex items-center justify-center text-blue-600 mb-6 group-hover:bg-blue-600 group-hover:text-white transition-colors"></div>
<h4 class="text-base font-black text-gray-900 mb-3">Store Managers</h4>
<p class="text-sm text-gray-500 font-medium leading-relaxed">See lifetime value and order history at a glance. Make informed decisions on every customer interaction.</p>
</div>
<div class="group p-8 rounded-3xl border border-gray-50 hover:bg-gray-50/50 hover:border-blue-600/20 transition-all">
<div class="w-12 h-12 bg-blue-600/5 rounded-2xl flex items-center justify-center text-blue-600 mb-6 group-hover:bg-blue-600 group-hover:text-white transition-colors"></div>
<h4 class="text-base font-black text-gray-900 mb-3">Account Managers</h4>
<p class="text-sm text-gray-500 font-medium leading-relaxed">Track high-value customers, their subscriptions, licenses, and affiliate activity from one dashboard.</p>
</div>
<div class="group p-8 rounded-3xl border border-gray-50 hover:bg-gray-50/50 hover:border-blue-600/20 transition-all">
<div class="w-12 h-12 bg-blue-600/5 rounded-2xl flex items-center justify-center text-blue-600 mb-6 group-hover:bg-blue-600 group-hover:text-white transition-colors"></div>
<h4 class="text-base font-black text-gray-900 mb-3">SaaS & License Sellers</h4>
<p class="text-sm text-gray-500 font-medium leading-relaxed">With API Manager integration, monitor licenses and connected stores per customer instantly.</p>
</div>
<div class="group p-8 rounded-3xl border border-gray-50 hover:bg-gray-50/50 hover:border-blue-600/20 transition-all">
<div class="w-12 h-12 bg-blue-600/5 rounded-2xl flex items-center justify-center text-blue-600 mb-6 group-hover:bg-blue-600 group-hover:text-white transition-colors"></div>
<h4 class="text-base font-black text-gray-900 mb-3">Affiliate Program Managers</h4>
<p class="text-sm text-gray-500 font-medium leading-relaxed">Track referral counts, conversions, and commissions per customer alongside their order data.</p>
</div>
<div class="group p-8 rounded-3xl border border-gray-50 hover:bg-gray-50/50 hover:border-blue-600/20 transition-all">
<div class="w-12 h-12 bg-blue-600/5 rounded-2xl flex items-center justify-center text-blue-600 mb-6 group-hover:bg-blue-600 group-hover:text-white transition-colors"></div>
<h4 class="text-base font-black text-gray-900 mb-3">Customer Success Teams</h4>
<p class="text-sm text-gray-500 font-medium leading-relaxed">Spot at-risk subscriptions and high-value VIPs to prioritize retention and proactive outreach.</p>
</div>
<h2 class="text-2xl font-bold text-gray-900 mb-2">Compatibility & Integrations</h2>
<p class="text-gray-600">Built to work with the tools you already use.</p>
<div class="bg-gray-50 rounded-xl p-6 text-center border border-gray-100 hover:border-indigo-100 hover:shadow-sm transition-all">
<h3 class="font-bold text-gray-900 mb-2 text-sm">WooCommerce Subscriptions</h3>
<p class="text-xs text-gray-500 leading-relaxed">View and manage subscription details per customer</p>
</div>
<div class="bg-gray-50 rounded-xl p-6 text-center border border-gray-100 hover:border-indigo-100 hover:shadow-sm transition-all">
<div class="w-10 h-10 bg-white rounded-lg flex items-center justify-center mx-auto mb-4 shadow-sm"></div>
<h3 class="font-bold text-gray-900 mb-2 text-sm">WooCommerce API Manager</h3>
<p class="text-xs text-gray-500 leading-relaxed">Track licenses and connected stores</p>
</div>
<div class="bg-gray-50 rounded-xl p-6 text-center border border-gray-100 hover:border-indigo-100 hover:shadow-sm transition-all">
<div class="w-10 h-10 bg-white rounded-lg flex items-center justify-center mx-auto mb-4 shadow-sm"></div>
<h3 class="font-bold text-gray-900 mb-2 text-sm">HelpScout</h3>
<p class="text-xs text-gray-500 leading-relaxed">View support tickets and conversations</p>
</div>
<div class="bg-gray-50 rounded-xl p-6 text-center border border-gray-100 hover:border-indigo-100 hover:shadow-sm transition-all">
<div class="w-10 h-10 bg-white rounded-lg flex items-center justify-center mx-auto mb-4 shadow-sm"></div>
<h3 class="font-bold text-gray-900 mb-2 text-sm">Intercom</h3>
<p class="text-xs text-gray-500 leading-relaxed">Access customer chat history and interactions</p>
</div>
<div class="bg-gray-50 rounded-xl p-6 text-center border border-gray-100 hover:border-indigo-100 hover:shadow-sm transition-all">
<div class="w-10 h-10 bg-white rounded-lg flex items-center justify-center mx-auto mb-4 shadow-sm"></div>
<h3 class="font-bold text-gray-900 mb-2 text-sm">Affiliate for WooCommerce</h3>
<p class="text-xs text-gray-500 leading-relaxed">Track referrals, revenue, and commissions</p>
</div>

Customer Info

<p>Introducing <b>Customer Info</b>, a robust and intuitive WooCommerce plugin designed to simplify customer management. Store owners can effortlessly access detailed customer data, orders, subscription statuses, and support interactions—all centralized in a single, user-friendly dashboard.</p>

<p><span style="font-weight: 400">Customer refunds are a smart way to establish trust and brand authenticity, creating a loyal customer base. If your customers know they can expect refunds when things go wrong, they are more likely to make purchases. If you are thinking of optimizing refunds on your store, you can consider the Advanced Returns and Refunds for WooCommerce. </span></p>
<p><span style="font-weight: 400">This extension allows you to automatically or manually accept refund requests using a simple rule-based approach. You can allow customers to refund their whole orders or specific products from an order. Additionally, customers can upload files with their refund requests, and each refund request opens a chat thread that helps merchants and customers communicate. This highly customizable extension allows you to customize the refund button, add pre-made refund reasons, or allow customers to add other reasons. In addition to this customize refund coupons, and additionally, you can restrict refunds by user roles, products, country, or payment method and enable refunds per product or for the whole order. </span></p>
<h2>Features</h2>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">Streamline product refunds with an easy-to-use refund manager</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Accept refunds automatically or manually</span></li>
<li>Create multiple scenario-based rules for refund requests</li>
<li>Communicate to customers via the inbuilt chat feature</li>
<li style="font-weight: 400"><span style="font-weight: 400">Allow customers to attach files with refund requests</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Restrict refund requests by:</span>
<ul>
<li>Products</li>
<li>Categories</li>
<li>User roles</li>
<li>Amount spent</li>
<li>Days since the order was placed</li>
<li>Order countries</li>
<li>Order payment method</li>
<li>Order statuses</li>
</ul>
</li>
<li style="font-weight: 400"><span style="font-weight: 400">Customize refund button text & styling</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Adjust coupon code prefix</span><span style="font-weight: 400"> and expiry</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Allow customers to refund the whole order and specific products</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Show custom messages for nonrefundable items </span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Display a custom message when a refund request is successfully sent </span></li>
<li style="font-weight: 400"><span style="font-weight: 400">View a complete request log for on-hold, rejected, approved refund requests, etc. </span></li>
</ul>
<h2>Swiftly Offer Refunds to Your Customers – Automatically or Manually</h2>
<p><span style="font-weight: 400">With the Advanced Returns and Refunds for WooCommerce, you can choose to offer refunds to customers manually or automatically. Customers can request refunds through the My Account page, upload files, and add a message. </span></p>
<p><span style="font-weight: 400">Once received, you can either manually accept their request from the refund request log or automatically accept it if it fulfills certain criteria. The criteria can be set using a rule-based approach, where you can set restrictions based on products, country, payment method, etc.</span></p>
<p><span style="font-weight: 400">Additionally, you can customize the refund button and refund coupon and show custom messages to users once a request is sent.</span></p>
<p><img class="alignnone size-full wp-image-18734004931231" src="https://woocommerce.com/wp-content/uploads/2024/11/woocommerce-refunds-2229111.png" alt="" width="980" height="912" /></p>
<h2 style="text-align: center">Multiple Ways to Restrict Refunds</h2>
<div class="wccom-bundle-section">
<div class="wccom-bundle-section-container">
<div class="wccom-bundle-section-content wccom-bundle-section-right">
<h3>Restrict refunds by products & categories</h3>
<p>Many stores offer refunds on specific products and categories only since some items are non-refundable. To address this issue, the advance returns and refunds extension for WooCommerce allows merchants to offer refunds on specific products & categories or entire stores.</p>
</div>
<div class="wccom-bundle-section-image"><img src="https://woocommerce.com/wp-content/uploads/2024/11/refund-for-woocommerce-1.png" alt="imagealt" /></div>
</div>
<div class="wccom-bundle-section">
<div class="wccom-bundle-section-container">
<div class="wccom-bundle-section-content wccom-bundle-section-left">
<h3>Restrict refunds by user roles</h3>
<p>Merchants can choose to offer refunds to specific user roles only. This ensures that refund requirements and eligibility criteria are met when offering refunds. This streamlines the refund management process, leading to improved customer satisfaction and operational efficiency.</p>
</div>
<div class="wccom-bundle-section-image"><img src="https://woocommerce.com/wp-content/uploads/2024/11/woocommerce-refunds-213421212.png" alt="imagealt" /></div>
<div></div>
</div>
<div class="wccom-bundle-section">
<div class="wccom-bundle-section-container">
<div class="wccom-bundle-section-content wccom-bundle-section-right">
<h3>Restrict refunds by order date</h3>
<p>Almost all stores that offer refunds have a refund policy that returns can be made within x amount of days after delivery. To ensure that store owners can implement a time-bound refund policy, this smart refund extension enables merchants to add days, after which the refund button will hide automatically.</p>
</div>
<div class="wccom-bundle-section-image"><img src="https://woocommerce.com/wp-content/uploads/2024/11/woocommerce-refunds-2.png" alt="imagealt" /></div>
</div>
<div class="wccom-bundle-section">
<div class="wccom-bundle-section-container">
<div class="wccom-bundle-section-content wccom-bundle-section-left">
<h3>Restrict refunds by order status and order amount</h3>
<p>Sometimes, order amounts can be so insignificant that the shipment, taxation, and other charges accumulate to a greater amount than the original order amount. Usually, merchants often reject refunds on such orders. With this extension, merchants can easily restrict orders lower than a specific amount for refunds.</p>
</div>
<div class="wccom-bundle-section-image"><img src="https://woocommerce.com/wp-content/uploads/2024/11/woocommerce-returns-3.png" alt="imagealt" /></div>
</div>
<div class="wccom-bundle-section">
<div class="wccom-bundle-section-container">
<div class="wccom-bundle-section-content wccom-bundle-section-right">
<h3>Restrict refunds by payment methods</h3>
<p>Managing refunds made from cash and delivery orders can be pretty challenging for some store owners; they are not only required to collect the return package but also responsible for returning the amount to the requester. This extension allows store owners to restrict refunds by payment methods easily.</p>
</div>
<div class="wccom-bundle-section-image"><img class="alignnone size-full wp-image-18734004927351" src="https://woocommerce.com/wp-content/uploads/2024/11/woocommerce-refunds-2311.png" alt="" width="967" height="1075" /></div>
</div>
<div class="wccom-bundle-section">
<div class="wccom-bundle-section-container">
<div class="wccom-bundle-section-content wccom-bundle-section-left">
<h3>Restrict refunds by user country</h3>
<p>If merchants face difficulties in shipping to a country, then they also tend to avoid accepting refunds from those countries. This extension allows merchants to restrict refunds by customer’s country easily.</p>
</div>
<div class="wccom-bundle-section-image"><img src="https://woocommerce.com/wp-content/uploads/2024/11/Refunds-for-woocommerce-1233.png" alt="imagealt" /></div>
</div>
<h2>Enhance User Experience with Intuitive Refund Chat</h2>
<p>Our innovative extension offers a seamless way for you and your customers to communicate through built-in chat features. This feature is beneficial for both sellers and customers. Sellers can now easily request to inspect the condition of products before approving a refund. At the same time, customers can conveniently inquire about receiving a refund in cash or store credit directly through the chat function. Refund chat can not only improve customer service experience but can also boost customer satisfaction levels to all-time highs.</p>
<p><img class="alignnone size-full wp-image-18734004931186" src="https://woocommerce.com/wp-content/uploads/2024/11/woocommerce-refunds-22291.png" alt="" width="980" height="968" /></p>
<p> </p>
<h2>Allow Customers to Attach Files with Refund Requests</h2>
<p><span style="font-weight: 400">To ensure a seamless customer experience, allow them to upload file attachments along with their refund requests. Merchants can make file uploads mandatory or optional; in addition to this, allowed file types can be conveyed to customers via customizable error messages.</span></p>
<p><img class="alignnone size-full wp-image-18734004931187" src="https://woocommerce.com/wp-content/uploads/2024/11/woocommerce-refund-2223.png" alt="" width="980" height="578" /></p>
<p> </p>
<h2>View Request History through a Comprehensive Log</h2>
<p><span style="font-weight: 400">You can easily enable manual refund approvals from a log. You can view applications on hold, rejected, or approved. You can also see which requests are new, in process, or have been closed. With this data, you can respond to each application in a timely manner and make informed decisions for the future.<br />
</span></p>
<p><img class="alignnone size-full wp-image-18734004931189" src="https://woocommerce.com/wp-content/uploads/2024/11/woocommerce-refund2224.png" alt="" width="980" height="459" /></p>
</div>
</div>
</div>
</div>
</div>
</div>

Advanced Returns and Refunds

<p>Easily process returns and refunds with our cutting-edge, fully automated refund management system. Whether you prefer automatic or manual processing, our system can handle it all seamlessly.</p>

Customer Info vs Advanced Returns and Refunds