<h2><strong>Allow Customers to Request Order Cancellations</strong></h2>
<p><span style="font-weight: 400">Build trust among customers by allowing them to cancel orders or request partial or full refunds with the WooCommerce cancel orders plugin.</span></p>
<p><span style="font-weight: 400">Customer Order Cancellation allows you to approve or decline cancellation requests. You can restrict order cancellations to specific order statuses, user roles, and products. You can also charge an order cancellation fee and decide whether to give full or partial refunds.</span></p>
<p><span style="font-weight: 400">Customers are required to submit a reason for canceling their orders. This information can help you decide whether to approve requests and give you data on customer behavior. Find out if they changed their minds due to an error, price, quality, or other reasons.</span></p>
<h2><strong>Features</strong></h2>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">Allows customers to cancel orders</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Restrict order cancellation for specific users</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Automate acceptance of order cancellation requests</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Easily manage order cancellation requests</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Display the order cancel button for specific order statuses</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Impose an order cancellation fee</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Refund the full or partial amount of the order</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Obtain order cancellation reasons from the customers</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Create a list of cancellation reasons or allow users to add a custom message</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Email notifications for customers and store owners</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Hide the order cancel button after a specific time</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Allow order cancellation for selected products</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Display a notification for non-refundable products</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Set a minimum amount for order cancellation</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Display Message Non-Refundable products</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Customize the order cancelation button</span></li>
</ul>
<div class="woo-sc-box normal" style="background-color: #beecba">This Plugin is fully compatible with HPOS(High-Performance Order Storage) and Multisite.</div>
<h3><b>Enable Customers to Request Order Cancellation</b></h3>
<p><span style="font-weight: 400">WooCommerce order cancel for customers plugin enables store admins to allow customers to cancel orders and get refunds, or reorder with the exact product or its variation, and ask for customizations rather than getting an item they won’t like.</span></p>
<p><img class="aligncenter wp-image-8656602 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/Enable-Customers-to-Cancel-Orders.png" alt="Enable Customers to Request Order Cancellation" width="834" height="494" /></p>
<h3><b>Restrict order cancellation to specific users</b></h3>
<p><span style="font-weight: 400">Let only specific users request order cancellation based on their user roles. For example, VIP customers can revoke orders while subscribers cannot.</span></p>
<p><img class="aligncenter wp-image-18734000442651 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/1-8.png" alt="Restrict order cancellation to specific users" width="786" height="446" /></p>
<h3><b>Automate acceptance of order cancellation requests</b></h3>
<p><span style="font-weight: 400">Streamline the order cancellation process by enabling automatic cancellation of orders after a request is submitted. This ensures a swift and hassle-free shopping experience. </span></p>
<p><img class="aligncenter wp-image-8656604 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/Automatically-Cancel-Orders.png" alt="Automate acceptance of order cancellation requests" width="817" height="202" /></p>
<h3><b>Easily manage order cancellation requests</b></h3>
<p><span style="font-weight: 400">The wooCommerce cancel order plugin displays all the order cancellation requests in a dashboard for you to review. You can decide which order to approve or disapprove of according to your business policies.</span></p>
<p><img class="aligncenter wp-image-8656608 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/https___woocommerce.com_wp-content_uploads_2021_10_Manage-Cancel-Order-requests-2.png" alt="Easily manage order cancellation requests" width="1174" height="454" /></p>
<h3><b>Display the order cancel button for specific order statuses</b></h3>
<p><span style="font-weight: 400">Display the cancel button for specific order statuses making sure that only eligible customers request order cancellation. For example, you can allow only the pending orders to be canceled and let the processing orders complete.</span></p>
<p><img class="aligncenter wp-image-8656612 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/Cancel-specific-order-statuses-only.png" alt="Display the order cancel button for specific order statuses" width="704" height="362" /></p>
<h3><strong>Impose an order cancellation fee </strong></h3>
<p><span style="font-weight: 400">To discourage a higher rate of order cancellation, you can impose a fee to let the customers know that it is going to cost them. It can be a fixed amount or a percentage of the order amount.</span></p>
<p><img class="aligncenter wp-image-8656614 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/Impose-an-order-cancellation-fee.png" alt="Impose an order cancellation fee" width="665" height="474" /></p>
<h3><b>Refund the full or partial amount of the order</b></h3>
<p><span style="font-weight: 400">Offer complete or partial refunds to customers depending on their order status. The WooCommerce refund order plugin allows store admins to offer complete order refunds and select the specific order statuses for which refunds can be allowed. In this way, you can cover the cost of the operations for processing the order.</span></p>
<p><span style="font-weight: 400">The WooCommerce partial refund plugin also provides store owners with the ability to offer partial refunds to their customers. You can choose to charge the cancellation fee only or deduct the refund amount on top of the cancellation fee.</span></p>
<p><img class="aligncenter wp-image-18734000442653 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/2-5.png" alt="Refund the full or partial amount of the order" width="767" height="249" /></p>
<h3><b>Obtain order cancellation reasons from the customers</b></h3>
<p><span style="font-weight: 400">Gather valuable insights from customers by asking for order cancellation reasons with the WooCommerce customer cancel order plugin. This helps you to improve your product or service based on real-time customer feedback. </span></p>
<p><img class="aligncenter wp-image-8656622 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/Ask-a-reason-for-order-cancellation.png" alt="Obtain order cancellation reasons from the customers" width="763" height="488" /></p>
<h3><b>Create a list of cancellation reasons or allow users to add a custom message</b></h3>
<p><span style="font-weight: 400">Create a list of order cancellation reasons that customers may choose from to make the process user-friendly. You can also allow the customers to write a custom message to state their reason for order cancellation.</span></p>
<p><img class="aligncenter wp-image-18734000442655 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/3-10.png" alt="Create a list of cancellation reasons or allow users to add a custom message" width="665" height="664" /></p>
<h3><b>Email notifications for customers and store owners</b></h3>
<p><span style="font-weight: 400">With the cancel order WooCommerce plugin, you can enable email notifications for the customer and owner of the store. Notifications will keep them informed and enable them to take additional steps when needed.</span></p>
<p><img class="aligncenter wp-image-8656628 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/Email-notification-for-user-and-owner.png" alt="Email notifications for customers and store owners" width="859" height="138" /></p>
<h3><b>Hide the order cancel button after a specific time</b></h3>
<p><span style="font-weight: 400">You can choose to hide the cancel order button when a set period passes after customers place an order. Beyond the time you select, customers will not be able to cancel orders.</span></p>
<p><img class="aligncenter wp-image-18734000442658 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/4-8.png" alt="Hide the order cancel button after a specific time" width="770" height="222" /></p>
<h3><b>Customers can Withdraw Cancellation Requests</b></h3>
<p><span style="font-weight: 400">Allow customers to withdraw their order cancellation requests in case they change their mind. Customers can cancel their requests depending on the order status (on hold or pending), making the purchase process user-friendly.</span></p>
<p><img class="aligncenter wp-image-18734003631954 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/Screenshot-from-2024-04-30-14-22-20.png" alt="Customer can withdraw their order cancellation request" width="810" height="501" /></p>
<h3><b>Allow order cancellation for selected products</b></h3>
<p><span style="font-weight: 400">With the WooCommerce cancel order by customer plugin, you can allow order cancellation of selected products or categories. You can choose to exclude certain products so stock levels, on those products, won’t be disrupted.</span></p>
<p><img class="aligncenter wp-image-8656637 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/Allow-order-cancel-for-selected-products.png" alt="Allow order cancellation for selected products" width="727" height="210" /></p>
<h3><b>Display a reorder button to recover cancellations</b></h3>
<p><span style="font-weight: 400">WooCommerce cancel order adds a reorder button on canceled orders so customers can easily place their orders again. This way you can recover on previously canceled orders and increase your sales.</span></p>
<p><img class="aligncenter wp-image-8656641 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/Reorder-button-to-recover-cancellations.png" alt="Display a reorder button to recover cancellations" width="866" height="455" /></p>
<h3><b>Show/Hide Cancellation Button Based on Payment Method</b></h3>
<p><span style="font-weight: 400">Control order cancellation requests based on various payment methods. Admin can show or hide the order cancellation button for selective payment methods. This allows store owners to streamline cancellation requests by restricting requests for selective payment methods.</span></p>
<p><img class="aligncenter wp-image-18734003631960 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/Screenshot-from-2024-04-30-14-20-22.png" alt="Show/Hide Cancellation Button Based on Payment Method " width="737" height="287" /></p>
<h3><b>Set a minimum amount for order cancellation</b></h3>
<p><span style="font-weight: 400">To prevent recurring order cancellations, you can set a minimum amount for allowing order cancellation with the WooCommerce customer order cancel plugin. This way you will be able to easily manage canceled orders and encourage your customers to make purchases in a particular amount.</span></p>
<p><img class="aligncenter wp-image-18734000442671 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/5-4.png" alt="Set a minimum amount for order cancellation" width="809" height="212" /></p>
<h3><b>Display a Message for non-refundable products</b></h3>
<p><span style="font-weight: 400">WooCommerce refund order enables the admin to set certain products as non-refundable. Display a message with non-refundable products to inform customers beforehand. This way customers will know if a product is refundable or not before they make a purchase, saving you from all the later inconveniences.</span></p>
<p><img class="aligncenter wp-image-18734000442672 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/6-2.png" alt="Display a Message for non-refundable products" width="827" height="574" /></p>
<h3><b>Customize the order cancelation button</b></h3>
<p><span style="font-weight: 400">Admin can customize the cancel order button according to the outlook of your store with the cancel order in WooCommerce plugin. You can change the text of the button, background color, and button text color with the help of the WooCommerce cancel order button.</span></p>
<p><img class="aligncenter wp-image-18734000442677 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/7-1.png" alt="Customize the order cancelation button" width="789" height="217" /></p>
<h3><strong>Benefits</strong></h3>
<ul>
<li>Increases customer confidence</li>
<li>Improves store by gathering helpful customer data</li>
<li>Boosts conversions with improved UX and reorders</li>
</ul>
<h3>Compatibility</h3>
<p>Our plugins are designed to be highly versatile and also compatible with the most commonly used themes, browsers, builders, and mobile views. We understand the importance of flexibility and integration when it comes to enhancing your website’s functionality. Our plugins can effortlessly integrate with the following:</p>
<h3>Themes Compatibility</h3>
<ul>
<li>Store Front</li>
<li>Avada</li>
<li>Flatsome</li>
<li>Porto</li>
<li>Woodmart</li>
<li>WooCommerce default theme</li>
<li>Divi</li>
</ul>
<h3>Builders</h3>
<ul>
<li>Elementor</li>
<li>Bakery</li>
<li>Divi</li>
</ul>
<h3>Compatible with</h3>
<ul>
<li>Multi-Site</li>
<li>PHP 8</li>
<li>Mobile Layout</li>
</ul>
<h3><strong>Requirements</strong></h3>
<p>Minimum PHP version: 5.2</p>

Customer Order Cancellation

<p>Allow customers to cancel orders and request partial or full refunds with the Customer Order Cancellation for WooCommerce plugin.</p>

<p>Pre-orders are an efficient way to excite customers, generate cash flow, and gain early sales. With pre-orders, you can also test how well your new product resonates with your target audience. With the Advanced Pre-Order and Backorder extension, you can create a smooth pre-order system in your store that also allows you to better manage your backorders.</p>
<p>You can put any product on pre-order and customize its availability date, discount options and payment plan i.e upfront or pay later. Communicate with your customers about pre-order status, discounts and availability dates through custom messages and badges on product images.</p>
<p>The extension offers extensive pre-order options that include custom email notifications, prevent mixing with regular items, automate pre-order status, separate pre-order listing page, and much more. See the details features list below,</p>
<p>Using the Backorders feature of this extension, you can add product availability date, customize add to cart button, limit the maximum order quantity, and restrict backorder option to specific user roles only.</p>
<h2>Features List:</h2>
<ul>
<li>Allow customers to place pre-orders on your store</li>
<li>Put any recent or upcoming product on pre-order</li>
<li>Control the following pre-order options:
<ul>
<li>Define product release date and time</li>
<li>Customize add-to-cart button</li>
<li>Accept upfront or enable pay later option</li>
<li>Customize product availability text</li>
<li>Offer pre-order at the same or discounted price</li>
<li>Allow pre-order for all or specific user roles</li>
</ul>
</li>
<li>Control the following backorder options:
<ul>
<li>Show custom back order message</li>
<li>Add the available date and time</li>
<li>Customize add-to-cart button title</li>
<li>Restrict by user roles</li>
</ul>
</li>
<li>Prevent mixing of pre-order, backorder and instock products</li>
<li>Dedicate pre-orders listing page with relevant information on pre-orders</li>
<li>Display pre-order text and badges on product and listing pages</li>
<li>Add customizable image or text badges</li>
<li>Choose from 4 different display positions</li>
<li>Customize pre-order text & desired default availability text</li>
<li>Customize error message and labels using global settings</li>
<li>Automatically enable pre-order status when a product runs out of stock</li>
<li>Automatically disable pre-orders for items when stock is added</li>
<li>Enable notifications for pre-order products for admins and customers</li>
<li>Compatible with cart and checkout blocks</li>
</ul>
<hr class="wccom-product-single__section-hr" />
<h2>Offer any product on pre-order</h2>
<hr class="wccom-product-single__section-hr" />
<p>You can put any recent or upcoming product on pre-order from the product detail page. While enabling pre-order status you can customize following options,</p>
<p><strong>Restrict by user roles:<br />
</strong>You can enable pre-order status for all customers or selected customers by their user roles.</p>
<p><strong>Release date and time:<br />
</strong>Add the expected release date and time of the product. The pre-order status will automatically turn off after this period.</p>
<p><strong>Add to cart button label:<br />
</strong>Customize your default add to cart button label with default “Pre Order Now” or add any other custom label of your choice.</p>
<p><strong>Availability text:<br />
</strong>Add a custom text to inform your customers about the pre-order status and the expected product availability date and time.</p>
<p><strong>Price adjustment:<br />
</strong>You can change pre-order product price using following adjustment types,</p>
<ul>
<li>Same price</li>
<li>Fixed price</li>
<li>Fixed discount</li>
<li>Percentage discount</li>
</ul>
<p><strong>Pay later:<br />
</strong>By default the pre-order products are set to upfront payment. You can enable the Pay Later option to show a custom pay later payment method allowing your customers place order without making any payment. Once the product is available, your customer will get an email with instructions to make payment.</p>
<p><img class="alignnone size-full wp-image-18734004521300" src="https://woocommerce.com/wp-content/uploads/2024/11/Product-Level-Pre-Order-Settings-1.png" alt="" width="980" height="628" /></p>
<h3><strong>Prevent product mixing:</strong></h3>
<p>With this extension, you can choose to prevent your customers from mixing different product types in one order. This feature comes in handy for merchants to easily manage their Pre-Order and Backorders. You can enable/disable each of following mixing types,</p>
<ul>
<li>Pre-order and instock products</li>
<li>Upfront and pay-later pre-order products</li>
<li>Multiple pre-order products</li>
</ul>
<p><img class="alignnone size-full wp-image-18734004520360" src="https://woocommerce.com/wp-content/uploads/2024/11/Pre-order-and-normal-product-mixing.png" alt="" width="980" height="620" /></p>
<h3><strong>Add attractive pre-order badges:</strong></h3>
<p>You can showcase badges on the listing and product pages to highlight products that are available for pre-order. The badges can be text-based, image-based, or both image and text-based. Additionally, you can customize the labels and availability text for both back and pre-orders to make them more appealing.</p>
<p><img class="alignnone size-full wp-image-18734004520356" src="https://woocommerce.com/wp-content/uploads/2024/11/Pre-Order-Product-with-badge.png" alt="" width="980" height="521" /></p>
<h3><strong>Automate pre order for out of stock items:</strong></h3>
<p>Enable out-of-stock products to automatically attain pre-order status and revert to standard products when restocked. This feature comes in handy when merchants are selling unique products, and every stock brings some additional value, forcing customers to pre-order before it’s sold out. When the stock is added, the product’s pre-order status can automatically be removed.</p>
<p><img class="alignnone size-full wp-image-18734004520365" src="https://woocommerce.com/wp-content/uploads/2024/11/out-of-stock-on-pre-order.png" alt="" width="980" height="791" /></p>
<h3><strong>Dedicated pre-orders listing:</strong></h3>
<p>The extension also keeps an additional record of all pre-order products on a dedicated pre-order listing page. You can view the basic details about the pre-order, which includes the orderid, customer details, payment status, order status, availability date and time, and more.</p>
<p>With separate detailed pre-order information, you can better manage your pre-orders and ensure timely delivery.</p>
<p><img class="alignnone size-full wp-image-18734004520364" src="https://woocommerce.com/wp-content/uploads/2024/11/Pre-Orders-List.png" alt="" width="980" height="392" /></p>
<h3><strong>Email notification for admin and customer:</strong></h3>
<p>The extension offers the following email notification for customer and store admin to keep them informed about their pre-order product status. You can customize email template and content just like your standard WooCommerce email.</p>
<ul>
<li>Out-of-stock product moves to pre-order (Admin)</li>
<li>Pre-order end date is near (Admin)</li>
<li>Pre-order end date has passed (Admin)</li>
<li>Product is now available (Customer)</li>
</ul>
<hr class="wccom-product-single__section-hr" />
<h2><strong>Improve backorder management</strong></h2>
<hr class="wccom-product-single__section-hr" />
<p>With this extension, you can also improve your backorder management using the following options,</p>
<p><strong>Restrict by user roles:<br />
</strong>Allow backorder for select customers based on their user roles.</p>
<p><strong>Stock availability date & time:<br />
</strong>Add expected stock available date and time.</p>
<p><strong>Custom message and add-to-cart button:<br />
</strong>Show a custom message and change the add-to-cart button label to inform customers about backorder and stock availability status.</p>
<p><strong>Maximum quantity:<br />
</strong>Add a maximum quantity limit to fix a number of orders you can accept when product is on backorder.</p>
<p><img class="alignnone size-full wp-image-18734004520357" src="https://woocommerce.com/wp-content/uploads/2024/11/WooCommerce-Backorder-management.png" alt="" width="980" height="947" /></p>

Advanced Pre Order and Backorder

<p>Build excitement and boost revenue by offering products on pre-order before they are available. Efficiently manage pre-orders and backorders, offer discounts, set up pay-later or upfront payment for pre-orders, email notifications, and more.</p>

Customer Order Cancellation vs Advanced Pre Order and Backorder