<h2><strong>Allow Customers to Request Order Cancellations</strong></h2>
<p><span style="font-weight: 400">Build trust among customers by allowing them to cancel orders or request partial or full refunds with the WooCommerce cancel orders plugin.</span></p>
<p><span style="font-weight: 400">Customer Order Cancellation allows you to approve or decline cancellation requests. You can restrict order cancellations to specific order statuses, user roles, and products. You can also charge an order cancellation fee and decide whether to give full or partial refunds.</span></p>
<p><span style="font-weight: 400">Customers are required to submit a reason for canceling their orders. This information can help you decide whether to approve requests and give you data on customer behavior. Find out if they changed their minds due to an error, price, quality, or other reasons.</span></p>
<h2><strong>Features</strong></h2>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">Allows customers to cancel orders</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Restrict order cancellation for specific users</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Automate acceptance of order cancellation requests</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Easily manage order cancellation requests</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Display the order cancel button for specific order statuses</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Impose an order cancellation fee</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Refund the full or partial amount of the order</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Obtain order cancellation reasons from the customers</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Create a list of cancellation reasons or allow users to add a custom message</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Email notifications for customers and store owners</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Hide the order cancel button after a specific time</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Allow order cancellation for selected products</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Display a notification for non-refundable products</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Set a minimum amount for order cancellation</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Display Message Non-Refundable products</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Customize the order cancelation button</span></li>
</ul>
<div class="woo-sc-box normal" style="background-color: #beecba">This Plugin is fully compatible with HPOS(High-Performance Order Storage) and Multisite.</div>
<h3><b>Enable Customers to Request Order Cancellation</b></h3>
<p><span style="font-weight: 400">WooCommerce order cancel for customers plugin enables store admins to allow customers to cancel orders and get refunds, or reorder with the exact product or its variation, and ask for customizations rather than getting an item they won’t like.</span></p>
<p><img class="aligncenter wp-image-8656602 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/Enable-Customers-to-Cancel-Orders.png" alt="Enable Customers to Request Order Cancellation" width="834" height="494" /></p>
<h3><b>Restrict order cancellation to specific users</b></h3>
<p><span style="font-weight: 400">Let only specific users request order cancellation based on their user roles. For example, VIP customers can revoke orders while subscribers cannot.</span></p>
<p><img class="aligncenter wp-image-18734000442651 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/1-8.png" alt="Restrict order cancellation to specific users" width="786" height="446" /></p>
<h3><b>Automate acceptance of order cancellation requests</b></h3>
<p><span style="font-weight: 400">Streamline the order cancellation process by enabling automatic cancellation of orders after a request is submitted. This ensures a swift and hassle-free shopping experience. </span></p>
<p><img class="aligncenter wp-image-8656604 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/Automatically-Cancel-Orders.png" alt="Automate acceptance of order cancellation requests" width="817" height="202" /></p>
<h3><b>Easily manage order cancellation requests</b></h3>
<p><span style="font-weight: 400">The wooCommerce cancel order plugin displays all the order cancellation requests in a dashboard for you to review. You can decide which order to approve or disapprove of according to your business policies.</span></p>
<p><img class="aligncenter wp-image-8656608 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/https___woocommerce.com_wp-content_uploads_2021_10_Manage-Cancel-Order-requests-2.png" alt="Easily manage order cancellation requests" width="1174" height="454" /></p>
<h3><b>Display the order cancel button for specific order statuses</b></h3>
<p><span style="font-weight: 400">Display the cancel button for specific order statuses making sure that only eligible customers request order cancellation. For example, you can allow only the pending orders to be canceled and let the processing orders complete.</span></p>
<p><img class="aligncenter wp-image-8656612 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/Cancel-specific-order-statuses-only.png" alt="Display the order cancel button for specific order statuses" width="704" height="362" /></p>
<h3><strong>Impose an order cancellation fee </strong></h3>
<p><span style="font-weight: 400">To discourage a higher rate of order cancellation, you can impose a fee to let the customers know that it is going to cost them. It can be a fixed amount or a percentage of the order amount.</span></p>
<p><img class="aligncenter wp-image-8656614 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/Impose-an-order-cancellation-fee.png" alt="Impose an order cancellation fee" width="665" height="474" /></p>
<h3><b>Refund the full or partial amount of the order</b></h3>
<p><span style="font-weight: 400">Offer complete or partial refunds to customers depending on their order status. The WooCommerce refund order plugin allows store admins to offer complete order refunds and select the specific order statuses for which refunds can be allowed. In this way, you can cover the cost of the operations for processing the order.</span></p>
<p><span style="font-weight: 400">The WooCommerce partial refund plugin also provides store owners with the ability to offer partial refunds to their customers. You can choose to charge the cancellation fee only or deduct the refund amount on top of the cancellation fee.</span></p>
<p><img class="aligncenter wp-image-18734000442653 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/2-5.png" alt="Refund the full or partial amount of the order" width="767" height="249" /></p>
<h3><b>Obtain order cancellation reasons from the customers</b></h3>
<p><span style="font-weight: 400">Gather valuable insights from customers by asking for order cancellation reasons with the WooCommerce customer cancel order plugin. This helps you to improve your product or service based on real-time customer feedback. </span></p>
<p><img class="aligncenter wp-image-8656622 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/Ask-a-reason-for-order-cancellation.png" alt="Obtain order cancellation reasons from the customers" width="763" height="488" /></p>
<h3><b>Create a list of cancellation reasons or allow users to add a custom message</b></h3>
<p><span style="font-weight: 400">Create a list of order cancellation reasons that customers may choose from to make the process user-friendly. You can also allow the customers to write a custom message to state their reason for order cancellation.</span></p>
<p><img class="aligncenter wp-image-18734000442655 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/3-10.png" alt="Create a list of cancellation reasons or allow users to add a custom message" width="665" height="664" /></p>
<h3><b>Email notifications for customers and store owners</b></h3>
<p><span style="font-weight: 400">With the cancel order WooCommerce plugin, you can enable email notifications for the customer and owner of the store. Notifications will keep them informed and enable them to take additional steps when needed.</span></p>
<p><img class="aligncenter wp-image-8656628 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/Email-notification-for-user-and-owner.png" alt="Email notifications for customers and store owners" width="859" height="138" /></p>
<h3><b>Hide the order cancel button after a specific time</b></h3>
<p><span style="font-weight: 400">You can choose to hide the cancel order button when a set period passes after customers place an order. Beyond the time you select, customers will not be able to cancel orders.</span></p>
<p><img class="aligncenter wp-image-18734000442658 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/4-8.png" alt="Hide the order cancel button after a specific time" width="770" height="222" /></p>
<h3><b>Customers can Withdraw Cancellation Requests</b></h3>
<p><span style="font-weight: 400">Allow customers to withdraw their order cancellation requests in case they change their mind. Customers can cancel their requests depending on the order status (on hold or pending), making the purchase process user-friendly.</span></p>
<p><img class="aligncenter wp-image-18734003631954 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/Screenshot-from-2024-04-30-14-22-20.png" alt="Customer can withdraw their order cancellation request" width="810" height="501" /></p>
<h3><b>Allow order cancellation for selected products</b></h3>
<p><span style="font-weight: 400">With the WooCommerce cancel order by customer plugin, you can allow order cancellation of selected products or categories. You can choose to exclude certain products so stock levels, on those products, won’t be disrupted.</span></p>
<p><img class="aligncenter wp-image-8656637 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/Allow-order-cancel-for-selected-products.png" alt="Allow order cancellation for selected products" width="727" height="210" /></p>
<h3><b>Display a reorder button to recover cancellations</b></h3>
<p><span style="font-weight: 400">WooCommerce cancel order adds a reorder button on canceled orders so customers can easily place their orders again. This way you can recover on previously canceled orders and increase your sales.</span></p>
<p><img class="aligncenter wp-image-8656641 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/Reorder-button-to-recover-cancellations.png" alt="Display a reorder button to recover cancellations" width="866" height="455" /></p>
<h3><b>Show/Hide Cancellation Button Based on Payment Method</b></h3>
<p><span style="font-weight: 400">Control order cancellation requests based on various payment methods. Admin can show or hide the order cancellation button for selective payment methods. This allows store owners to streamline cancellation requests by restricting requests for selective payment methods.</span></p>
<p><img class="aligncenter wp-image-18734003631960 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/Screenshot-from-2024-04-30-14-20-22.png" alt="Show/Hide Cancellation Button Based on Payment Method " width="737" height="287" /></p>
<h3><b>Set a minimum amount for order cancellation</b></h3>
<p><span style="font-weight: 400">To prevent recurring order cancellations, you can set a minimum amount for allowing order cancellation with the WooCommerce customer order cancel plugin. This way you will be able to easily manage canceled orders and encourage your customers to make purchases in a particular amount.</span></p>
<p><img class="aligncenter wp-image-18734000442671 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/5-4.png" alt="Set a minimum amount for order cancellation" width="809" height="212" /></p>
<h3><b>Display a Message for non-refundable products</b></h3>
<p><span style="font-weight: 400">WooCommerce refund order enables the admin to set certain products as non-refundable. Display a message with non-refundable products to inform customers beforehand. This way customers will know if a product is refundable or not before they make a purchase, saving you from all the later inconveniences.</span></p>
<p><img class="aligncenter wp-image-18734000442672 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/6-2.png" alt="Display a Message for non-refundable products" width="827" height="574" /></p>
<h3><b>Customize the order cancelation button</b></h3>
<p><span style="font-weight: 400">Admin can customize the cancel order button according to the outlook of your store with the cancel order in WooCommerce plugin. You can change the text of the button, background color, and button text color with the help of the WooCommerce cancel order button.</span></p>
<p><img class="aligncenter wp-image-18734000442677 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/7-1.png" alt="Customize the order cancelation button" width="789" height="217" /></p>
<h3><strong>Benefits</strong></h3>
<ul>
<li>Increases customer confidence</li>
<li>Improves store by gathering helpful customer data</li>
<li>Boosts conversions with improved UX and reorders</li>
</ul>
<h3>Compatibility</h3>
<p>Our plugins are designed to be highly versatile and also compatible with the most commonly used themes, browsers, builders, and mobile views. We understand the importance of flexibility and integration when it comes to enhancing your website’s functionality. Our plugins can effortlessly integrate with the following:</p>
<h3>Themes Compatibility</h3>
<ul>
<li>Store Front</li>
<li>Avada</li>
<li>Flatsome</li>
<li>Porto</li>
<li>Woodmart</li>
<li>WooCommerce default theme</li>
<li>Divi</li>
</ul>
<h3>Builders</h3>
<ul>
<li>Elementor</li>
<li>Bakery</li>
<li>Divi</li>
</ul>
<h3>Compatible with</h3>
<ul>
<li>Multi-Site</li>
<li>PHP 8</li>
<li>Mobile Layout</li>
</ul>
<h3><strong>Requirements</strong></h3>
<p>Minimum PHP version: 5.2</p>

Customer Order Cancellation

<p>Allow customers to cancel orders and request partial or full refunds with the Customer Order Cancellation for WooCommerce plugin.</p>

<h2 style="text-align: center"><strong>Add Custom Fields to Registration, Checkout and My Account Page</strong></h2>
<p>Add unlimited extra fields and choose to display them on Registration form, My Account and Checkout pages to collect additional information about your customers and their orders. Supports text, dropdown, checkbox and 16 other field types to collect any information.</p>
<p>Custom Fields for WooCommerce extension allows you to add dependable (conditional) fields to keep your registration and checkout form clean by displaying fields only when needed. You can also choose to display fields based on user roles. For example, you might want to display VAT field to wholesaler and other B2B user roles only and keep it hidden for general customers.</p>
<p>Using the 15 pre-defined positions, you can add custom fields almost anywhere on checkout page. Customize default shipping and billing fields label. Disable specific shipping and billing fields based on user roles.</p>
<p>This extension facilitates B2B registrations by allowing you to display a user roles dropdown on the Registration form to let customers select the relevant user roles during registration. You can manually validate and approve new user registrations based on the selected user roles.</p>
<h2><strong>Features</strong></h2>
<ul>
<li>Add custom fields to Registration form and Checkout page</li>
<li>Supports 19 field types, including dropdown, checkbox, multi-select, and more</li>
<li>Dedicated VAT field with validation</li>
<li>Add checkout field price in fixed or percentage amount</li>
<li class="changelog-entry-type entry-type__new" title="new" aria-label="new" data-type="n"><span class="wccom-product-changelog-modal__content">Option to add different fee for each field option</span></li>
<li>Add conditional/dependent custom fields</li>
<li class="changelog-entry-type entry-type__new" title="new" aria-label="new" data-type="n"><span class="wccom-product-changelog-modal__content">Multi-level fields dependability to collect complex information</span></li>
<li>Display fields based on user roles</li>
<li>15 pre-defined positions to add fields on Checkout page</li>
<li class="changelog-entry-type entry-type__new" title="new" aria-label="new" data-type="n"><span class="wccom-product-changelog-modal__content">Show fields on checkout when specific product, category or product tag is in cart</span></li>
<li>Choose to display field data on the My Account, Order Details pages and order emails</li>
<li>Option to make fields un-editable from the My Account page</li>
<li>Make fields optional or mandatory</li>
<li>Customize field description, placeholders, and add custom CSS</li>
<li>Sort fields as needed</li>
<li>Enable specific default billing fields on the Registration form (name, address, number, and other)</li>
<li>Customize the labels of default billing and shipping fields</li>
<li>Show or hide custom, default billing, and shipping fields based on user roles including guest users</li>
<li>Supports B2B registration
<ul>
<li>Display user roles dropdown on the Registration form</li>
<li>Option to manually validate new user registration based on user roles</li>
</ul>
</li>
<li>Customize account validation messages and email notifications sent for account pending, approved, and disapproved statuses</li>
</ul>
<h2><strong>Create multiple custom fields</strong></h2>
<p>You can create multiple custom fields and display them on the <strong>Checkout, Registration, and My Account</strong> pages.</p>
<p><img class="alignnone size-full wp-image-8591854" src="https://woocommerce.com/wp-content/uploads/2021/09/Creating-multiple-fields-1.png" alt="" width="980" height="493" /></p>
<p><strong>While creating new custom fields, you can customize the following options.</strong></p>
<ul>
<li>Add field title</li>
<li>Select field type and add options</li>
<li>Add field or option prices</li>
<li>Choose to add price in fixed or percentage amount of order</li>
<li>Make field required</li>
<li>Make field non-editable from the My Account page</li>
<li>Show fields on order detail pages and in order emails</li>
<li>Choose field width (full or half)</li>
<li>Add field placeholders and descriptions</li>
<li>Option to add custom CSS for field</li>
<li>Option to make fields dependent on chosen user roles (if the field is for all users, do not select any roles)</li>
<li>Choose to display the field on one or all these pages: <strong>Registration, Checkout, and My Account</strong></li>
<li>Assign field to specific products, categories and tags</li>
<li>Choose from 15 available Checkout positions</li>
</ul>
<p><img class="alignnone size-full wp-image-18734002169638" src="https://woocommerce.com/wp-content/uploads/2021/09/Custom-Fields-Adding-new.jpg" alt="" width="980" height="1590" /></p>
<h2><strong>Supports 19 field types</strong></h2>
<p>You can choose from 19 field types to collect different types of information and display notices.</p>
<ul>
<li>Text</li>
<li>Text area</li>
<li>Email</li>
<li>Select box (Dropdown)</li>
<li>Multi-select box</li>
<li>Checkbox</li>
<li>Multi-checkbox</li>
<li>Radio button</li>
<li>Number</li>
<li>Password (accept secret input)</li>
<li>File upload (limit file types and size)</li>
<li>Color picker</li>
<li>Date picker (calendar)</li>
<li>Time picker</li>
<li>Google ReCAPTCHA</li>
<li>Heading</li>
<li>Message</li>
<li>VAT with validation</li>
<li>Description (message display only)</li>
</ul>
<h2><strong>Make fields </strong>dependable</h2>
<p>You can make fields dependent on other fields to keep your Registration and Checkout pages clean and display fields only when needed.</p>
<p>For example, you can create an Account Type dropdown field and add two options: Company and Individual. You can add VAT fields and make them dependent on the selection of Company. It will ensure that the VAT fields only appear when the Company option is selected from the Account Type field</p>
<p><img class="alignnone wp-image-8592033 size-large" src="https://woocommerce.com/wp-content/uploads/2021/09/Dependable-field-yes.jpg?w=650" alt="" width="650" height="311" /></p>
<p>This is how the dependent fields appear to customers.</p>
<p><img class="alignnone size-full wp-image-8591954" src="https://woocommerce.com/wp-content/uploads/2021/09/Gif-Dependable-fields.gif" alt="Dependable VAT field" width="980" height="280" /></p>
<h2><strong>Restrict fields by user roles</strong></h2>
<p>You can create fields dependent on specific user roles, and then the field will only appear for relevant customers. For example, you can create a VAT field, and it will only display to wholesale users at Checkout.</p>
<p><img class="alignnone size-medium wp-image-8656004" src="https://woocommerce.com/wp-content/uploads/2021/09/Checkout-Fields-Dependable-to-User-Roles.png?w=620" alt="" width="620" height="427" /></p>
<p><strong>On the user Registration form</strong>, once a user selects a user role from the user-role dropdown, any dependent fields they need to complete will appear.</p>
<p><img class="alignnone size-full" src="https://woocommerce.com/wp-content/uploads/2019/10/Fields-Dependable-to-Roles.gif" width="834" height="731" /></p>
<h2>Add custom field price:</h2>
<p>While adding a new checkout field, you can choose to keep it free or add a field price. You can add price in fixed or percentage of the order amount. Ability to add price for each field too in case of dropdown, radio-button, checkbox and more.</p>
<p><img class="alignnone size-full wp-image-18734002169686" src="https://woocommerce.com/wp-content/uploads/2021/09/Field-Pricing.jpg" alt="" width="980" height="506" /></p>
<h2>Assign fields to specific products:</h2>
<p>When you are adding checkout fields, you can attach it to specific products, categories and product tags. The field will only display on checkout page when any of the selected product is in cart.</p>
<h2><strong>Checkout field positions</strong></h2>
<p>You can choose from 15 field positions to add fields almost anywhere on your Checkout page.</p>
<ul>
<li>Before or after Customer Details</li>
<li>Before or after the Billing Form</li>
<li>Before or after the Shipping Form</li>
<li>Before the Order Review heading</li>
<li>Before or after the Order Review</li>
<li>Before or after the Order Notes</li>
<li>Before or after the Terms and Conditions</li>
<li>Before or after the Order Submit Button</li>
</ul>
<h2><strong>Manage default billing and shipping fields</strong></h2>
<p>This extension empowers you to add additional custom fields, and you can manage the labels and visibility of default billing and shipping fields.</p>
<p><strong>Show default fields on the Registration form</strong></p>
<p>With the WooCommerce Custom Fields extension, you can display default billing fields on the Registration form. You can choose to enable specific fields, edit their labels, and make them optional or mandatory.</p>
<p><img class="alignnone size-full wp-image-8592076" src="https://woocommerce.com/wp-content/uploads/2021/09/Enable-default-registration-fields.jpg" alt="" width="980" height="1121" /></p>
<p><strong>Change billing fields labels</strong></p>
<p>You can rename the billing and shipping field’s labels as per your requirements. For more details see <a href="https://woocommerce.com/document/custom-fields-for-woocommerce/#section-6">documentation</a>.</p>
<p><strong>Hide default billing and shipping fields</strong></p>
<p>You can show or hide default billing and shipping fields based on different user roles. This makes your checkout more personalized by showing only those fields relevant to each user role.</p>
<p><img class="alignnone size-full wp-image-8592037" src="https://woocommerce.com/wp-content/uploads/2021/09/Show-hide-default-fields-based-on-user-roles-1.png" alt="" width="980" height="1038" /></p>
<h2><strong>Display user-roles dropdown on the Registration form</strong></h2>
<p>The extension enables you to display the user roles dropdown on the Registration form. This feature is helpful for B2B customers and other special site visitors who need to fill out the additional necessary information in dependent custom fields. You can display all or only specific user roles in the dropdown for selection.</p>
<p><img class="alignnone size-full wp-image-8592044" src="https://woocommerce.com/wp-content/uploads/2021/09/User-Roles-dropdown-on-registration-page-1.png" alt="" width="980" height="445" /></p>
<h2><strong>Manually validate new user registrations</strong></h2>
<p>You can manually validate and approve new user registrations based on user roles. If the user roles dropdown is enabled, you can choose to manually validate selected user roles and set the rest to auto-approve.</p>
<p><img class="alignnone size-full wp-image-8592042" src="https://woocommerce.com/wp-content/uploads/2021/09/Approve-New-User-Registration-Settings-1.png" alt="" width="980" height="952" /></p>
<h2><strong>Manage fields data</strong></h2>
<p>While creating new fields you can choose to display custom fields data on the following pages.</p>
<ul>
<li>The Admin Order Detail page</li>
<li>My Account— Order detail page (Checkout fields data only)</li>
<li>My Account—Account details page (Registration fields data)</li>
<li>Customer Detail page (Admin area)</li>
<li>Order emails</li>
</ul>
<h3><strong>Requirements</strong></h3>
<p>Minimum PHP version: 5.2</p>

Custom Fields

<p>Simultaneously add custom fields to the Registration, My Account, and Checkout pages. <span style="font-weight: 400">Select from a range of 19 different field types.</span></p>

Customer Order Cancellation vs Custom Fields