<h2><strong>Allow Customers to Request Order Cancellations</strong></h2>
<p><span style="font-weight: 400">Build trust among customers by allowing them to cancel orders or request partial or full refunds with the WooCommerce cancel orders plugin.</span></p>
<p><span style="font-weight: 400">Customer Order Cancellation allows you to approve or decline cancellation requests. You can restrict order cancellations to specific order statuses, user roles, and products. You can also charge an order cancellation fee and decide whether to give full or partial refunds.</span></p>
<p><span style="font-weight: 400">Customers are required to submit a reason for canceling their orders. This information can help you decide whether to approve requests and give you data on customer behavior. Find out if they changed their minds due to an error, price, quality, or other reasons.</span></p>
<h2><strong>Features</strong></h2>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">Allows customers to cancel orders</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Restrict order cancellation for specific users</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Automate acceptance of order cancellation requests</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Easily manage order cancellation requests</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Display the order cancel button for specific order statuses</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Impose an order cancellation fee</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Refund the full or partial amount of the order</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Obtain order cancellation reasons from the customers</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Create a list of cancellation reasons or allow users to add a custom message</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Email notifications for customers and store owners</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Hide the order cancel button after a specific time</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Allow order cancellation for selected products</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Display a notification for non-refundable products</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Set a minimum amount for order cancellation</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Display Message Non-Refundable products</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Customize the order cancelation button</span></li>
</ul>
<div class="woo-sc-box normal">This Plugin is fully compatible with HPOS(High-Performance Order Storage) and Multisite.</div>
<h3><b>Enable Customers to Request Order Cancellation</b></h3>
<p><span style="font-weight: 400">WooCommerce order cancel for customers plugin enables store admins to allow customers to cancel orders and get refunds, or reorder with the exact product or its variation, and ask for customizations rather than getting an item they won’t like.</span></p>
<p><img class="aligncenter wp-image-8656602 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/Enable-Customers-to-Cancel-Orders.png" alt="Enable Customers to Request Order Cancellation" width="834" height="494" /></p>
<h3><b>Restrict order cancellation to specific users</b></h3>
<p><span style="font-weight: 400">Let only specific users request order cancellation based on their user roles. For example, VIP customers can revoke orders while subscribers cannot.</span></p>
<p><img class="aligncenter wp-image-18734000442651 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/1-8.png" alt="Restrict order cancellation to specific users" width="786" height="446" /></p>
<h3><b>Automate acceptance of order cancellation requests</b></h3>
<p><span style="font-weight: 400">Streamline the order cancellation process by enabling automatic cancellation of orders after a request is submitted. This ensures a swift and hassle-free shopping experience. </span></p>
<p><img class="aligncenter wp-image-8656604 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/Automatically-Cancel-Orders.png" alt="Automate acceptance of order cancellation requests" width="817" height="202" /></p>
<h3><b>Easily manage order cancellation requests</b></h3>
<p><span style="font-weight: 400">The wooCommerce cancel order plugin displays all the order cancellation requests in a dashboard for you to review. You can decide which order to approve or disapprove of according to your business policies.</span></p>
<p><img class="aligncenter wp-image-8656608 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/https___woocommerce.com_wp-content_uploads_2021_10_Manage-Cancel-Order-requests-2.png" alt="Easily manage order cancellation requests" width="1174" height="454" /></p>
<h3><b>Display the order cancel button for specific order statuses</b></h3>
<p><span style="font-weight: 400">Display the cancel button for specific order statuses making sure that only eligible customers request order cancellation. For example, you can allow only the pending orders to be canceled and let the processing orders complete.</span></p>
<p><img class="aligncenter wp-image-8656612 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/Cancel-specific-order-statuses-only.png" alt="Display the order cancel button for specific order statuses" width="704" height="362" /></p>
<h3><strong>Impose an order cancellation fee </strong></h3>
<p><span style="font-weight: 400">To discourage a higher rate of order cancellation, you can impose a fee to let the customers know that it is going to cost them. It can be a fixed amount or a percentage of the order amount.</span></p>
<p><img class="aligncenter wp-image-8656614 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/Impose-an-order-cancellation-fee.png" alt="Impose an order cancellation fee" width="665" height="474" /></p>
<h3><b>Refund the full or partial amount of the order</b></h3>
<p><span style="font-weight: 400">Offer complete or partial refunds to customers depending on their order status. The WooCommerce refund order plugin allows store admins to offer complete order refunds and select the specific order statuses for which refunds can be allowed. In this way, you can cover the cost of the operations for processing the order.</span></p>
<p><span style="font-weight: 400">The WooCommerce partial refund plugin also provides store owners with the ability to offer partial refunds to their customers. You can choose to charge the cancellation fee only or deduct the refund amount on top of the cancellation fee.</span></p>
<p><img class="aligncenter wp-image-18734000442653 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/2-5.png" alt="Refund the full or partial amount of the order" width="767" height="249" /></p>
<h3><b>Obtain order cancellation reasons from the customers</b></h3>
<p><span style="font-weight: 400">Gather valuable insights from customers by asking for order cancellation reasons with the WooCommerce customer cancel order plugin. This helps you to improve your product or service based on real-time customer feedback. </span></p>
<p><img class="aligncenter wp-image-8656622 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/Ask-a-reason-for-order-cancellation.png" alt="Obtain order cancellation reasons from the customers" width="763" height="488" /></p>
<h3><b>Create a list of cancellation reasons or allow users to add a custom message</b></h3>
<p><span style="font-weight: 400">Create a list of order cancellation reasons that customers may choose from to make the process user-friendly. You can also allow the customers to write a custom message to state their reason for order cancellation.</span></p>
<p><img class="aligncenter wp-image-18734000442655 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/3-10.png" alt="Create a list of cancellation reasons or allow users to add a custom message" width="665" height="664" /></p>
<h3><b>Email notifications for customers and store owners</b></h3>
<p><span style="font-weight: 400">With the cancel order WooCommerce plugin, you can enable email notifications for the customer and owner of the store. Notifications will keep them informed and enable them to take additional steps when needed.</span></p>
<p><img class="aligncenter wp-image-8656628 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/Email-notification-for-user-and-owner.png" alt="Email notifications for customers and store owners" width="859" height="138" /></p>
<h3><b>Hide the order cancel button after a specific time</b></h3>
<p><span style="font-weight: 400">You can choose to hide the cancel order button when a set period passes after customers place an order. Beyond the time you select, customers will not be able to cancel orders.</span></p>
<p><img class="aligncenter wp-image-18734000442658 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/4-8.png" alt="Hide the order cancel button after a specific time" width="770" height="222" /></p>
<h3><b>Customers can Withdraw Cancellation Requests</b></h3>
<p><span style="font-weight: 400">Allow customers to withdraw their order cancellation requests in case they change their mind. Customers can cancel their requests depending on the order status (on hold or pending), making the purchase process user-friendly.</span></p>
<p><img class="aligncenter wp-image-18734003631954 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/Screenshot-from-2024-04-30-14-22-20.png" alt="Customer can withdraw their order cancellation request" width="810" height="501" /></p>
<h3><b>Allow order cancellation for selected products</b></h3>
<p><span style="font-weight: 400">With the WooCommerce cancel order by customer plugin, you can allow order cancellation of selected products or categories. You can choose to exclude certain products so stock levels, on those products, won’t be disrupted.</span></p>
<p><img class="aligncenter wp-image-8656637 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/Allow-order-cancel-for-selected-products.png" alt="Allow order cancellation for selected products" width="727" height="210" /></p>
<h3><b>Display a reorder button to recover cancellations</b></h3>
<p><span style="font-weight: 400">WooCommerce cancel order adds a reorder button on canceled orders so customers can easily place their orders again. This way you can recover on previously canceled orders and increase your sales.</span></p>
<p><img class="aligncenter wp-image-8656641 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/Reorder-button-to-recover-cancellations.png" alt="Display a reorder button to recover cancellations" width="866" height="455" /></p>
<h3><b>Show/Hide Cancellation Button Based on Payment Method</b></h3>
<p><span style="font-weight: 400">Control order cancellation requests based on various payment methods. Admin can show or hide the order cancellation button for selective payment methods. This allows store owners to streamline cancellation requests by restricting requests for selective payment methods.</span></p>
<p><img class="aligncenter wp-image-18734003631960 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/Screenshot-from-2024-04-30-14-20-22.png" alt="Show/Hide Cancellation Button Based on Payment Method " width="737" height="287" /></p>
<h3><b>Set a minimum amount for order cancellation</b></h3>
<p><span style="font-weight: 400">To prevent recurring order cancellations, you can set a minimum amount for allowing order cancellation with the WooCommerce customer order cancel plugin. This way you will be able to easily manage canceled orders and encourage your customers to make purchases in a particular amount.</span></p>
<p><img class="aligncenter wp-image-18734000442671 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/5-4.png" alt="Set a minimum amount for order cancellation" width="809" height="212" /></p>
<h3><b>Display a Message for non-refundable products</b></h3>
<p><span style="font-weight: 400">WooCommerce refund order enables the admin to set certain products as non-refundable. Display a message with non-refundable products to inform customers beforehand. This way customers will know if a product is refundable or not before they make a purchase, saving you from all the later inconveniences.</span></p>
<p><img class="aligncenter wp-image-18734000442672 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/6-2.png" alt="Display a Message for non-refundable products" width="827" height="574" /></p>
<h3><b>Customize the order cancelation button</b></h3>
<p><span style="font-weight: 400">Admin can customize the cancel order button according to the outlook of your store with the cancel order in WooCommerce plugin. You can change the text of the button, background color, and button text color with the help of the WooCommerce cancel order button.</span></p>
<p><img class="aligncenter wp-image-18734000442677 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/7-1.png" alt="Customize the order cancelation button" width="789" height="217" /></p>
<h3><strong>Benefits</strong></h3>
<ul>
<li>Increases customer confidence</li>
<li>Improves store by gathering helpful customer data</li>
<li>Boosts conversions with improved UX and reorders</li>
</ul>
<h3>Compatibility</h3>
<p>Our plugins are designed to be highly versatile and also compatible with the most commonly used themes, browsers, builders, and mobile views. We understand the importance of flexibility and integration when it comes to enhancing your website’s functionality. Our plugins can effortlessly integrate with the following:</p>
<h3>Themes Compatibility</h3>
<ul>
<li>Store Front</li>
<li>Avada</li>
<li>Flatsome</li>
<li>Porto</li>
<li>Woodmart</li>
<li>WooCommerce default theme</li>
<li>Divi</li>
</ul>
<h3>Builders</h3>
<ul>
<li>Elementor</li>
<li>Bakery</li>
<li>Divi</li>
</ul>
<h3>Compatible with</h3>
<ul>
<li>Multi-Site</li>
<li>PHP 8</li>
<li>Mobile Layout</li>
</ul>
<h3><strong>Requirements</strong></h3>
<p>Minimum PHP version: 5.2</p>

Customer Order Cancellation

<p>Allow customers to cancel orders and request partial or full refunds with the Customer Order Cancellation for WooCommerce plugin.</p>

<h2 class="wp-block-heading">The original Gravity Forms integration for WooCommerce</h2>
<p class="wp-block-paragraph">Gravity Forms Product Add-Ons has been connecting Gravity Forms to WooCommerce since 2011 — years before any alternative existed. It is the original, official integration on the WooCommerce Marketplace, maintained continuously through every major release of both Gravity Forms and WooCommerce for over 13 years.</p>
<p class="wp-block-paragraph">Some products need more than a price and an “Add to Cart” button. Custom orders, build-your-own products, service requests, donation pages, personalized items — these all require collecting structured information from the customer before checkout. This extension bridges that gap by connecting WooCommerce directly to the form builder you already know.</p>
<p class="wp-block-paragraph">Attach any Gravity Form to any WooCommerce product — simple, variable, or subscription — and the form becomes part of the product page. Customers fill out the form, pricing updates in real time, and every detail flows through the cart, checkout, order confirmation, and admin screens exactly where you need it.</p>
<figure class="wp-block-image size-large"><img class="wp-image-18734006414340" src="https://woocommerce.com/wp-content/uploads/2011/12/gfpa-product-page-multi-step-form.png" alt="Multi-step product configuration form with hardware options and real-time pricing" /><figcaption class="wp-element-caption">A multi-page product form with hardware configuration options and real-time price calculation.</figcaption></figure>
<h2 class="wp-block-heading">Real-time pricing that reflects every choice</h2>
<p class="wp-block-paragraph">When customers select options that affect cost, the product price updates dynamically on the page. Use Gravity Forms pricing fields — products, options, quantities, and shipping — and the extension calculates the total in real time. Customers see exactly what they are paying for before they add anything to the cart.</p>
<p class="wp-block-paragraph">You have full control over how pricing appears. Display the base price with a label like “Starting at $50”, hide the default WooCommerce price entirely for quote-based products, or customize the subtotal, options, and grand total labels individually. The pricing display adapts to your business model, not the other way around.</p>
<figure class="wp-block-image size-large"><img class="wp-image-18734006414341" src="https://woocommerce.com/wp-content/uploads/2011/12/gfpa-cart-with-form-data.png" alt="WooCommerce cart showing detailed form field data for a configured product" /><figcaption class="wp-element-caption">Every form selection flows into the cart as detailed line item metadata.</figcaption></figure>
<h2 class="wp-block-heading">Deep WooCommerce integration — not just a form embed</h2>
<p class="wp-block-paragraph">This is not a shortcode that drops a form on a page. Gravity Forms Product Add-Ons is engineered to integrate at every level of the WooCommerce purchase flow:</p>
<ul class="wp-block-list">
<li><strong>Smart cart handling</strong> — Each unique form configuration is tracked as a distinct cart item. Identical configurations are automatically grouped and their quantities incremented. No duplicates, no confusion.</li>
<li><strong>Complete order data</strong> — Every field the customer fills out appears as order item metadata, visible in admin order screens, customer emails, order confirmations, and the My Account order view. Nothing is lost between the form and the order.</li>
<li><strong>One-to-one entry linking</strong> — Each order line item creates a proper Gravity Forms entry, linked directly to the WooCommerce order item. Jump from the order to the entry, or from the entry back to the order. Transaction status, payment details, and order status sync automatically as the order progresses.</li>
<li><strong>Cart editing</strong> — Let customers click an item in the cart to return to the product page with their previous selections pre-filled, then update and replace the item. No need to remove and re-add.</li>
<li><strong>Reorder support</strong> — Customers can reorder previous purchases with form data pre-populated from the original order, making repeat purchases fast and accurate.</li>
<li><strong>Inventory-aware stock management</strong> — Map a form quantity field to control WooCommerce stock deductions, so inventory stays accurate even when quantities come from form input rather than the standard quantity selector.</li>
<li><strong>Entry export with WooCommerce context</strong> — Export Gravity Forms entries with associated order number, order status, product name, and other WooCommerce fields included. Filter exports by order status to work only with completed, refunded, or any other status you need.</li>
<li><strong>Notification control</strong> — Gravity Forms notifications are suppressed by default during the add-to-cart process and only fire when the actual order is placed. Enable or disable notifications per product to match your workflow.</li>
</ul>
<figure class="wp-block-image size-large"><img height="584" width="1200" class="wp-image-18734006414342" src="https://woocommerce.com/wp-content/uploads/2011/12/gfpa-admin-product-configuration.png" alt="Product editor showing Gravity Forms configuration with expandable settings panels" /><figcaption class="wp-element-caption">Setup is simple: choose a form, then fine-tune pricing display, calculations, entries, and advanced options.</figcaption></figure>
<h2 class="wp-block-heading">Use the full power of Gravity Forms</h2>
<p class="wp-block-paragraph">Build your product forms with the same tools you use everywhere else in Gravity Forms. Conditional logic, multi-page forms, file uploads, date pickers, address fields, calculations, conditional submit button logic — it all works. If you can build it in Gravity Forms, you can attach it to a WooCommerce product.</p>
<p class="wp-block-paragraph">Pricing fields (products, options, totals, quantity, shipping) integrate directly with the WooCommerce cart total. Standard and advanced fields (text, dropdowns, checkboxes, radio buttons, numbers, names, email, phone, file upload, list fields, and more) pass their data through to orders and emails seamlessly.</p>
<h2 class="wp-block-heading">Broad compatibility with the tools you already use</h2>
<p class="wp-block-paragraph">Gravity Forms Product Add-Ons works with the WooCommerce and Gravity Forms ecosystem — not against it:</p>
<ul class="wp-block-list">
<li><strong>Simple and variable products</strong> — Attach forms to any product type. For variable products, the form appears after a variation is selected.</li>
<li><strong>WooCommerce Subscriptions</strong> — Full support for subscription products, including proper entry handling on renewal orders.</li>
<li><strong>WooCommerce Bookings</strong> — Attach configuration forms to bookable products.</li>
<li><strong>WooCommerce Dynamic Pricing</strong> — When Dynamic Pricing is active, the real-time price calculation automatically factors in pricing rules alongside form option costs. Both extensions are built by Element Stark and are designed to work together.</li>
<li><strong>WooCommerce Bulk Variations</strong> — Attach a separate form specifically for the bulk order view. Also built by Element Stark.</li>
<li><strong>Gravity Perks Nested Forms</strong> — Compatible with Gravity Wiz nested form fields for complex multi-item configurations.</li>
<li><strong>Quick View Pro</strong> — Forms render and function correctly inside quick view modals.</li>
<li><strong>WooCommerce Cart and Checkout Blocks</strong> — Fully compatible with the modern block-based cart and checkout experience.</li>
<li><strong>High-Performance Order Storage (HPOS)</strong> — Built for WooCommerce’s current order storage architecture.</li>
</ul>
<h2 class="wp-block-heading">Structured data and SEO control</h2>
<p class="wp-block-paragraph">When your product’s base price is $0 because the real price comes from form options, Google’s structured data can display incorrect pricing. This extension lets you override the structured data price range so search engines show accurate information for your configurable products — no additional SEO plugin required.</p>
<h2 class="wp-block-heading">Built for developers who need to extend it</h2>
<p class="wp-block-paragraph">Dozens of filters and actions let you customize every aspect of the integration — cart item data, order meta display, pricing calculations, field visibility, notification behavior, validation messages, and more. Full support for Gravity Forms logging makes debugging straightforward. The codebase has been refined over 13 years of real-world store usage, and the hooks are stable and well-documented.</p>
<h2 class="wp-block-heading">See it in action</h2>
<p class="wp-block-paragraph">Browse the <a href="https://www.elementstark.com/woocommerce-extension-demos/product-category/gravity-forms/">live demo store</a> to see Gravity Forms Product Add-Ons working with pizza builders, donation forms, configurable book products, and more.</p>
<p class="wp-block-paragraph"><strong>Requirement:</strong> This extension requires the <a href="https://www.gravityforms.com/">Gravity Forms</a> plugin (any license level). Gravity Forms is sold separately.</p>
<p> </p>

Gravity Forms Product Add-ons

<p><strong data-start="83" data-end="141">Turn Gravity Forms into powerful WooCommerce products. </strong>Capture custom data, update pricing in real time, and carry every detail through cart, checkout, and orders. Trusted, proven, and the original Gravity Forms integration for WooCommerce.</p>

Customer Order Cancellation vs Gravity Forms Product Add-ons