<h1>Allow Customers to Edit Orders</h1>
The Edit Order by Customer for WooCommerce extension allows customers to edit placed orders with certain order statuses.
You can control the information a customer can edit based on their user role and current order status. For example, you can allow customers to change products, and billing and shipping addresses when the order is in pending payment status.
Your customers can change billing addresses, shipping addresses, products, and payment and shipping methods.
The extension is beneficial if you have B2B customers who place large orders. You can allow them to adjust their orders prior to making payment.
Your store admin will receive an automatic email if the order has been edited by a customer, along with the new order details. The order will be automatically moved to on-hold status. The store admin can finalize the changes and move the order back to pending payment or any order status depending on the current order stage.
<h2>Features</h2>
<ul>
<li>Allows customers to edit their orders</li>
<li>Allows edits based on current order statuses and user roles</li>
<li>Allows customers to edit the following fields:
<ul>
<li>Billing addresses</li>
<li>Shipping addresses</li>
<li>Products</li>
<li>Payment methods</li>
<li>Shipping methods</li>
</ul>
</li>
<li>Sends email notifications to admins when order details change</li>
</ul>
Edit specific order details
You can allow editing for specific customers, user roles, and order statuses. The extension allows you to enable and customize email notifications for admins when order details change. You can control what order information a user can edit based on their current order status.
<img class="alignnone size-full wp-image-8596638" src="https://woocommerce.com/wp-content/uploads/2021/09/Edit-Order-General-Settings-1.png" alt="" width="980" height="641" />
Billing address
You can enable editing of billing addresses and specify when customers can edit billing addresses based on their order statuses. Make all or only selected fields editable.
<img class="alignnone size-full wp-image-8596639" src="https://woocommerce.com/wp-content/uploads/2021/09/Billing-edit-settings-1.png" alt="" width="980" height="429" />
Shipping address
You can also control the shipping-address fields customers can edit based on the current order statuses. To avoid additional shipping costs, you can choose to disable editing of zip codes, countries, and cities.
<img class="alignnone size-full wp-image-8596641" src="https://woocommerce.com/wp-content/uploads/2021/09/Shipping-Edit-settings-1.png" alt="" width="980" height="412" />
Product settings
Using the product settings, you can enable the product editing for only two order statuses i.e., pending payment and on-hold. You can make all or only selected products editable.
<img class="alignnone size-full wp-image-8596642" src="https://woocommerce.com/wp-content/uploads/2021/09/Product-edit-settings-1.png" alt="" width="980" height="437" />
Shipping methods
You can make selected shipping methods editable based on current order statuses.
<img class="alignnone size-full wp-image-8596643" src="https://woocommerce.com/wp-content/uploads/2021/09/Shipping-method-edit-settings-1.png" alt="" width="980" height="334" />
Payment method
You can make selected payment methods editable based on current order statuses.
<img class="alignnone size-full wp-image-8596644" src="https://woocommerce.com/wp-content/uploads/2021/09/Payment-method-edit-settings-1.png" alt="" width="980" height="330" />
Edit orders from the My Account page
Your customers can click on the Edit Order button from the orders grid on the My Account page.
<img class="alignnone size-full wp-image-8596685" src="https://woocommerce.com/wp-content/uploads/2021/09/Edit-order-on-my-account-page-2.png" alt="" width="980" height="342" />
It will display the editable information allowing customers to change the specific details of the order.
<img class="alignnone size-full wp-image-8596684" src="https://woocommerce.com/wp-content/uploads/2021/09/Edit-order-details-on-my-account-2.png" alt="" width="980" height="1740" />
If the settings allow them to edit products, they can delete and add new products to the order using the Add Product popup.
<img class="alignnone size-full wp-image-8596683" src="https://woocommerce.com/wp-content/uploads/2021/09/Edit-product-in-order-2.png" alt="" width="980" height="619" />
<h3>Requirements</h3>
Minimum PHP version: 5.2

Edit Order by Customer

The Edit Order by Customer for WooCommerce extension allows customers to edit placed orders with certain order statuses.

<ul class="wccom-tick-list-primary">
<li style="font-weight: 400">Rapidly list products on multiple platforms</li>
<li style="font-weight: 400">Automate order management</li>
<li style="font-weight: 400">Easily update and maintain active product listings across platforms</li>
<li style="font-weight: 400">Native integration with your chosen marketplaces</li>
<li style="font-weight: 400">Instant inventory updates to avoid overselling</li>
<li style="font-weight: 400">Elevate your sales strategies with in-depth, real-time analytics</li>
<li style="font-weight: 400">Manage your platforms from a single interface</li>
</ul>
<hr class="wccom-product-heading__hr" />
Powered by M2E, the M2E Multichannel Connect extension allows Woo store owners to integrate and synchronize their product catalogs with Amazon, eBay, TikTok Shop, Temu, Shein, Walmart and OTTO, Kaufland. After installation, owners can manage all marketplaces from the same interface. 
<h3>Benefits</h3>
<ul class="wccom-tick-list-secondary">
<li style="font-weight: 400">M2E’s 17+ years of e-commerce experience supporting your business</li>
<li style="font-weight: 400">Optimized support for multiple seller accounts and large product catalogs</li>
<li style="font-weight: 400">Complete marketplace related data ownership within the M2E platform</li>
<li style="font-weight: 400">Freedom to manage your Woo infrastructure to suit your company’s policy requirements</li>
<li style="font-weight: 400">Personalized best practices for scaling operations</li>
<li style="font-weight: 400"> Future-proof solutions through guaranteed marketplace updates to maintain compatibility</li>
<li style="font-weight: 400">Support for and compatibility with important marketplace-native functionalities such as eBay Parts Compatibility, Guaranteed Delivery, Amazon FBA, B2B and VAT calculation services, and more.</li>
<li style="font-weight: 400">Ongoing product development and continuous improvements</li>
<li style="font-weight: 400">Expert help from dedicated customer support</li>
<li style="font-weight: 400">White Glove service for brands</li>
</ul>
<h3>Get listed in 5 minutes</h3>
Add products from your Woo Store product catalog, choose the marketplaces where you wish to list them, and apply the correct templates in a few clicks.
<a href="https://woocommerce.com/wp-content/uploads/2024/01/M2E-Sales-Channels-Woo-Manage-eBay-Listings.png"><img class="alignnone wp-image-18734003112932 size-medium" src="https://woocommerce.com/wp-content/uploads/2024/01/M2E-Sales-Channels-Woo-Manage-eBay-Listings.png?w=620" alt="" width="620" height="349" /></a>
<h3>Take control of every aspect of your inventory management</h3>
eBay, Amazon, TikTok Shop, Temu, Walmart, Kaufland inventory management can be challenging. M2E Multichannel Connect streamlines marketplace selling in real time. It ensures seamless synchronization of all listing-related updates between WooCommerce and online marketplaces. M2E Multichannel Connect eliminates the risks of running out of stock or having excess inventory.
<a href="https://woocommerce.com/wp-content/uploads/2024/01/M2E-Sales-Channels-Woo-New-eBay-Listing.png"><img class="alignnone wp-image-18734003112935 size-medium" src="https://woocommerce.com/wp-content/uploads/2024/01/M2E-Sales-Channels-Woo-New-eBay-Listing.png?w=620" alt="" width="620" height="349" /></a>
<h3>Fully automated order management</h3>
Streamline your order processing with M2E’s automated workflow. Use built-in features to ship, invoice, cancel, and refund orders. M2E instantly sends all the changes to the relevant marketplace and informs your buyers about the status of their orders.
<a href="https://woocommerce.com/wp-content/uploads/2024/01/M2E-Sales-Channel-eBay-orders.png"><img class="alignnone wp-image-18734003112941 size-large" src="https://woocommerce.com/wp-content/uploads/2024/01/M2E-Sales-Channel-eBay-orders.png?w=650" alt="" width="650" height="366" /></a>
<h3>Apply your own selling rules</h3>
Create unique selling strategies that are best for your business by adjusting pricing and quantity rules in M2E. Deploy customized pricing strategies and engage your customers across multiple marketplaces.
<h3>Maintain active marketplace listings</h3>
Multichannel listing management is a critical aspect of e-commerce, especially when you’re dealing with platforms like eBay and Amazon. M2E simplifies the process by letting you handle your live marketplace listings based on Woo product data. No need to relist them and lose existing product rankings or order histories. M2E will keep everything intact, importing relevant info related to each listing.
<h3>Natively integrate with marketplaces of your choice</h3>
Connect your Woo store to eBay, Amazon, Temu, Shein, TikTok Shop and Walmart. Instantly reach millions of new shoppers globe. With support of most marketplace’s native features, you’ll have a stable and trouble-free selling experience.
<h3>Maximize your Amazon sales</h3>
Select your preferred repricing rules for products you sell on Amazon, and<a href="https://m2ecloud.com/amazon-repricer"> M2E Amazon Repricer</a> will continuously optimize your pricing position in response to changes made by competing merchants. The solution considers multiple factors from Amazon algorithms, enhancing your chances of dominating the Featured Offer (formerly the Amazon Buy Box).
<h3>Elevate your sales strategy with in-depth real-time analytics</h3>
Access to real-time sales data is crucial for making timely decisions. <a href="https://m2epro.com/analytics">M2E Analytics</a> suite offers detailed marketplace-specific analytics for eBay, Amazon, and Walmart. Be on top of your detailed listing reports and customer data directly from the M2E interface or from your mobile device on the go.
<img class="alignnone size-medium wp-image-18734003112945" src="https://woocommerce.com/wp-content/uploads/2024/01/M2E-Sales-Channels-Woo-Dashboard.png?w=620" alt="" width="620" height="349" />
<h3>Native support for existing eBay, Amazon, TikTok Shop, Temu, Shein, Walmart, Kaufland listings.</h3>
No need to re-list anything, M2E can simply map your online marketplace listings to your Woo product catalog.
<h3>Supported marketplaces</h3>
Amazon: Australia, Belgium, Brazil, Canada, France, Germany, India, Italy, Japan, Mexico, The Netherlands, Poland, Singapore, Spain, Sweden, Turkey, The UAE, The United Kingdom, and The United States
eBay: Australia, Austria, Belgium, Canada, France, Germany, Hong Kong, India, Ireland, Italy, Malaysia, Poland, Singapore, Spain, Sweden, Switzerland, The Netherlands, The Philippines, The United Kingdom, and The United States
TikTok Shop: The United States, The United Kingdom, Germany, France, Italy, Spain, Ireland, Mexico, Brazil
Temu: 
North America: United States, and Canada; Europe: United Kingdom, Germany, France, Italy, Netherlands, Spain, Belgium, Austria, Poland, Czech Republic, Hungary, Romania, Sweden, and Portugal; Asia-Pacific: Japan, South Korea, and Australia; Latin America: Mexico.
Shein:
Italy, Spain, Portugal, Poland, Germany, United Kingdom, Netherlands, France, Sweden, USA, Brazil, Mexico
Walmart: The United States
Kaufland: Germany, France, Italy, the Czech Republic, Slovakia, Poland, and Austria
OTTO: Germany
<h3>About Sales Channels and M2E</h3>
M2E Multichannel Connect was created by M2E. M2E are the original developers of the legendary M2E Pro. Since 2009, M2E Pro has had 300,000+ installs and facilitated a whopping $20B+ in sales across eBay, Amazon and Walmart.
M2E Multichannel Connect is based on the native M2E Pro technology stack (5th generation). It is a fully automated and highly customizable solution that allows merchants of any size to conduct their entire business from a single, powerful interface.
M2E Multichannel Connect is also available in German, French, Italian, Spanish, Chezch, Polish and Portuguese.
M2E is honored to be:
<ul>
<li> An Amazon Developer Council member (<a href="https://www.prnewswire.com/news-releases/m2e-joins-amazon-marketplace-developer-council-683193131.html">https://www.prnewswire.com/news-releases/m2e-joins-amazon-marketplace-developer-council-683193131.html</a>)</li>
<li> An eBay Gold global partner in <a href="https://www.ebay.co.uk/sellercentre/grow-your-sales/service-providers, USA:https://www.ebay.com/sellercenter/ebay-for-business/third-party-providers">UK</a>, <a href="https://www.ebay.ca/sellercentre/ebay-for-business/third-party-providers">CA, </a><a href="https://www.ebay.com.au/sellercentre/integration-tools">AU</a>, <a href="https://www.ebay.de/verkaeuferportal/verkaufen-bei-ebay/partner">DE</a>, <a href="https://www.ebay.it/spaziovenditori/vendere-su-ebay/partner">IT</a> and <a href="https://www.ebay.es/centroparavendedores/vender-en-ebay/proveedores-externos">ES </a>markets</li>
<li> Endorsed by Walmart (<a href="https://marketplace.walmart.com/m2e/">https://marketplace.walmart.com/m2e/</a>) </li>
</ul>
<h3>Get started</h3>
To get started with M2E Multichannel Connect, simply deploy our solution into your Woo system using the installation guide. There is a 30-day free trial available and when your trial period is over, you can choose from one of the available subscription plans.
Visit <a href="https://m2ecloud.com/faq">the FAQ page</a> for more information or contact our <a href="https://help.m2ecloud.com/en/support/home">friendly support team</a>.

M2E Multichannel Connect

Connect WooCommerce with Amazon, eBay, Mirakl marketplaces, TikTok Shop, Temu, SHEIN, Walmart, Kaufland, OTTO, and OnBuy – and manage all your listings, inventory, and orders from one place.

Edit Order by Customer vs M2E Multichannel Connect