<h1>Allow Customers to Edit Orders</h1>
The Edit Order by Customer for WooCommerce extension allows customers to edit placed orders with certain order statuses.
You can control the information a customer can edit based on their user role and current order status. For example, you can allow customers to change products, and billing and shipping addresses when the order is in pending payment status.
Your customers can change billing addresses, shipping addresses, products, and payment and shipping methods.
The extension is beneficial if you have B2B customers who place large orders. You can allow them to adjust their orders prior to making payment.
Your store admin will receive an automatic email if the order has been edited by a customer, along with the new order details. The order will be automatically moved to on-hold status. The store admin can finalize the changes and move the order back to pending payment or any order status depending on the current order stage.
<h2>Features</h2>
<ul>
<li>Allows customers to edit their orders</li>
<li>Allows edits based on current order statuses and user roles</li>
<li>Allows customers to edit the following fields:
<ul>
<li>Billing addresses</li>
<li>Shipping addresses</li>
<li>Products</li>
<li>Payment methods</li>
<li>Shipping methods</li>
</ul>
</li>
<li>Sends email notifications to admins when order details change</li>
</ul>
Edit specific order details
You can allow editing for specific customers, user roles, and order statuses. The extension allows you to enable and customize email notifications for admins when order details change. You can control what order information a user can edit based on their current order status.
<img class="alignnone size-full wp-image-8596638" src="https://woocommerce.com/wp-content/uploads/2021/09/Edit-Order-General-Settings-1.png" alt="" width="980" height="641" />
Billing address
You can enable editing of billing addresses and specify when customers can edit billing addresses based on their order statuses. Make all or only selected fields editable.
<img class="alignnone size-full wp-image-8596639" src="https://woocommerce.com/wp-content/uploads/2021/09/Billing-edit-settings-1.png" alt="" width="980" height="429" />
Shipping address
You can also control the shipping-address fields customers can edit based on the current order statuses. To avoid additional shipping costs, you can choose to disable editing of zip codes, countries, and cities.
<img class="alignnone size-full wp-image-8596641" src="https://woocommerce.com/wp-content/uploads/2021/09/Shipping-Edit-settings-1.png" alt="" width="980" height="412" />
Product settings
Using the product settings, you can enable the product editing for only two order statuses i.e., pending payment and on-hold. You can make all or only selected products editable.
<img class="alignnone size-full wp-image-8596642" src="https://woocommerce.com/wp-content/uploads/2021/09/Product-edit-settings-1.png" alt="" width="980" height="437" />
Shipping methods
You can make selected shipping methods editable based on current order statuses.
<img class="alignnone size-full wp-image-8596643" src="https://woocommerce.com/wp-content/uploads/2021/09/Shipping-method-edit-settings-1.png" alt="" width="980" height="334" />
Payment method
You can make selected payment methods editable based on current order statuses.
<img class="alignnone size-full wp-image-8596644" src="https://woocommerce.com/wp-content/uploads/2021/09/Payment-method-edit-settings-1.png" alt="" width="980" height="330" />
Edit orders from the My Account page
Your customers can click on the Edit Order button from the orders grid on the My Account page.
<img class="alignnone size-full wp-image-8596685" src="https://woocommerce.com/wp-content/uploads/2021/09/Edit-order-on-my-account-page-2.png" alt="" width="980" height="342" />
It will display the editable information allowing customers to change the specific details of the order.
<img class="alignnone size-full wp-image-8596684" src="https://woocommerce.com/wp-content/uploads/2021/09/Edit-order-details-on-my-account-2.png" alt="" width="980" height="1740" />
If the settings allow them to edit products, they can delete and add new products to the order using the Add Product popup.
<img class="alignnone size-full wp-image-8596683" src="https://woocommerce.com/wp-content/uploads/2021/09/Edit-product-in-order-2.png" alt="" width="980" height="619" />
<h3>Requirements</h3>
Minimum PHP version: 5.2

Edit Order by Customer

The Edit Order by Customer for WooCommerce extension allows customers to edit placed orders with certain order statuses.

<h1>Chat With Your Shopping Customers Via Order Messanger</h1>
Shop customers don’t have a convenient way to contact a shop’s admin regarding their orders. They can send emails, but tracking and managing are not accessible.
The Order Messenger for WooCommerce plugin provides the most comfortable communication channel for customers and a business – a chat room.
 Customers can ask questions. Admins can provide additional information regarding orders.
Admins can use the chat to send documents like manuals, additional software, and electronic warranty cards. Attachments can be sent automatically based on use cases like the purchase of an item.
Improve your customers’ experience – communicate at any point in the purchasing process.
<h2>Features</h2>
<ul>
<li style="font-weight: 400">Automatic chatrooms between customers and shop managers for each order.</li>
<li>Email notifications.</li>
<li>Schedule message sending.</li>
<li style="font-weight: 400">Automated system messages to inform users about order status changes and other service information.</li>
<li style="font-weight: 400">Share files between customers and admins.</li>
<li style="font-weight: 400">Images preview in chatrooms.</li>
<li style="font-weight: 400">See whether customers read messages or not.</li>
<li style="font-weight: 400">Automatically send messages related to products when customers make purchases.</li>
<li style="font-weight: 400">Allow instant access to a chatroom from an orders list.</li>
</ul>
Various settings make Order Messenger for WooCommerce a great fit for many WooCommerce users.
<ul>
<li style="font-weight: 400"> Customize the color theme for the chatroom.</li>
<li style="font-weight: 400"> Control service messages; enable or disable order statuses and order-notes messages.</li>
<li style="font-weight: 400"> Allow or deny customers the ability to attach files with their messages and specify the allowed file types and maximum file sizes.</li>
<li style="font-weight: 400">Customize your message signature.</li>
</ul>
<h2>How it looks to customers</h2>
Customers will find a new tab with all their active conversations in the “My Account” area. Badges will alert customers to new messages. 
<img class="alignnone size-full wp-image-7573524" src="https://woocommerce.com/wp-content/uploads/2021/02/My-account-messages-resized-2.png" alt="WooCommerce conversations" width="980" height="559" />
This is the main page where a customer can communicate with a shop administrator. The chat page contains a list of the most recent messages and will load more when customers scroll to the top.
<img class="alignnone size-full wp-image-7573520" src="https://woocommerce.com/wp-content/uploads/2021/02/Messenger-Sea-theme-resized-1.png" alt="" width="980" height="581" />
Every communication is saved, so tracking the orders’ progress is easy.
<h2>How it works for the admin</h2>
A new “Messenger” column will open a chat about an order in a modal box. You can promptly respond to the client’s messages.
<img class="alignnone size-full wp-image-7573517" src="https://woocommerce.com/wp-content/uploads/2021/02/Webp.net-gifmaker-2.gif" alt="" width="980" height="559" />
Purchase message setup:
<img class="alignnone size-full wp-image-7573526" src="https://woocommerce.com/wp-content/uploads/2021/02/Product-purchasing-message-resized-1.png" alt="" width="980" height="559" />
The shop owner’s side makes sharing important information with their customers and collecting feedback easy.
If the admin or their customers stop responding in the chatroom, the Order Messenger for WooCommerce plugin can notify both by email notifications so they don’t miss any vital information.
Order Messenger for WooCommerce fits excellently in almost every shop. There are no limitations with using other external plugins or any additional services required.
<h2>API and hooks</h2>
The plugin ships with the API, making integrating it with a mobile app easy. There are a lot of hooks that make almost every customization possible. Clean code makes customization even more straightforward.
Provide a simple and clean chatroom for your customers. Receive order feedback and improve your services.
 
<img src="https://pastepixel.com/image/npSvbc6dvbYBMY74QW7f.png" alt="" />

Order Chatroom

A simple and clean chatroom for your customers. Receive order feedback and improve your services.

Edit Order by Customer vs Order Chatroom