<ul class="wccom-tick-list-primary">
<li>Communicate directly with your customers through an Enquiry form, SMS, email, or WhatsApp</li>
<li>Add an Enquiry button to whole categories or product, shop, and cart pages</li>
<li>Quickly answer all your customer’s questions and improve customer loyalty and satisfaction</li>
</ul>
<hr class="wccom-product-heading__hr" />
<p><span style="font-weight: 400">Turn product browsers into buyers with the “WooCommerce Product Enquiry Form.” Hide prices, replace the “Add to Cart” button with an enquiry button, and let customers ask questions on any page.</span></p>
<p><span style="font-weight: 400">Select products, categories, or pages on which you want to showcase the enquiry button. Users can reach out with their inquiries by using the enquiry form or by contacting you via email, SMS, or WhatsApp.</span></p>
<h2><b>Plugin Features</b></h2>
<ul>
<li style="font-weight: 400"><b>Flexible Button Placement</b><span style="font-weight: 400">: Display enquiry buttons on specific products, categories, or all pages (shop, product, cart).</span></li>
<li style="font-weight: 400"><b>Multiple enquiry Channels</b><span style="font-weight: 400">: Let customers choose to enquire via email, SMS, WhatsApp, or an on-page form.</span></li>
<li style="font-weight: 400"><b>Customization Options</b><span style="font-weight: 400">: Design personalized enquiry buttons and forms with different styles, colors, and text.</span></li>
<li style="font-weight: 400"><b>Pop-up enquiry Forms</b><span style="font-weight: 400">: Keep customers engaged with convenient pop-up forms for quick and easy questions.</span></li>
<li style="font-weight: 400"><b>Multiple WhatsApp Numbers</b><span style="font-weight: 400">: Handle inquiries efficiently by adding multiple WhatsApp lines for your store.</span></li>
<li style="font-weight: 400"><b style="color: var(--wp--preset--color--woo-text-gray,#101517);font-family: var(--wccom-font-family-default);letter-spacing: -0.011em">Centralized Enquiry Management</b><span style="font-weight: 400">: View, manage, and reply to all inquiries from a single dashboard within WooCommerce.</span></li>
<li><b>Export Enquiries in CSV: </b>Easily download product enquiries in CSV format to simplify reporting, tracking, and follow-ups.</li>
</ul>
<h3><b>Display Enquiry Buttons on Different Pages</b></h3>
<p><span style="font-weight: 400">Display an enquiry button on different pages of your WooCommerce store by using the Enquiry Form extension. Hide the product price and Add-to-Cart button and replace it with a Product Enquiry button. You can add the enquiry button on the:</span></p>
<h4><strong>Shop pages</strong></h4>
<p><img class="aligncenter wp-image-18734002897628 size-full" src="https://woocommerce.com/wp-content/uploads/2023/11/shop-page.png" alt="display product enquiry button on shop / catalog page" width="994" height="460" /></p>
<h4>Product pages</h4>
<p><img class="aligncenter wp-image-18734002897629 size-full" src="https://woocommerce.com/wp-content/uploads/2023/11/Product-page.png" alt="add woocomerce product enquiry button on product page" width="842" height="453" /></p>
<h4>Cart pages</h4>
<p><img class="aligncenter wp-image-18734002897631 size-full" src="https://woocommerce.com/wp-content/uploads/2023/11/Cart-Page.png" alt="display woo product enquiry button on cart page" width="1003" height="307" /></p>
<h3><b>Provide Multiple Enquiry Channels: Enquiry Form (email), SMS, and WhatsApp</b></h3>
<p><span style="font-weight: 400">The WooCommerce product enquiry plugin empowers store owners by providing three different channels for inquiries thus offering more flexibility and choices to the customers.</span></p>
<h4><b>Product enquiry through WhatsApp</b></h4>
<p><span style="font-weight: 400">Receive customer inquiries through WhatsApp. You can also add multiple WhatsApp numbers to cater to more customer enquiries and improve the user experience easily.</span></p>
<p><img class="aligncenter wp-image-18734002897636 size-full" src="https://woocommerce.com/wp-content/uploads/2023/11/whatsapp.png" alt="capture user enquiries through SMS, Whatsapp or email" width="793" height="331" /></p>
<h4><strong>Enquire with email</strong></h4>
<p>Admins can configure recipient email addresses from the backend and send a copy of emails to customers.</p>
<p><img class="aligncenter wp-image-18734002897634 size-full" src="https://woocommerce.com/wp-content/uploads/2023/11/form-1.png" alt="capture user enquiries through SMS, Whatsapp or email" width="828" height="696" /></p>
<h4><strong>Product enquiry using SMS</strong></h4>
<p>Display the SMS enquiry button on the front end and add multiple numbers for enquiries.</p>
<p><img class="aligncenter wp-image-18734002897667 size-full" src="https://woocommerce.com/wp-content/uploads/2023/11/SMS-1.png" alt="capture user enquiries through SMS, Whatsapp or email" width="782" height="331" /></p>
<h3><strong>Display an Enquiry Form in a pop-up</strong></h3>
<p><span style="font-weight: 400">Customers can stay on the same page and submit questions or quote requests easily by filling out a pop-up enquiry form with enquiry options including email, WhatsApp, and SMS.</span></p>
<p><img class="aligncenter wp-image-18734002897634 size-full" src="https://woocommerce.com/wp-content/uploads/2023/11/form-1.png" alt="Display Woocommerce product enquiry form in pop up" width="828" height="696" /></p>
<h3><b>Display Enquiry Button for Specific Product Variations</b></h3>
<p><span style="font-weight: 400">Enable the enquiry button only for selective product variations. You can select products depending on your marketing efforts increasing your engagement rate. This way you can also increase sales of underperforming products by answering queries related to those products.</span></p>
<p><img class="aligncenter wp-image-18734003731329 size-full" src="https://woocommerce.com/wp-content/uploads/2023/12/6-2.png" alt="Display Enquiry form for single variation" width="823" height="675" /></p>
<h3><b>Customers can Enquire About the Cart</b></h3>
<p><span style="font-weight: 400">Add an enquiry button on the cart page so that customers can send enquiries regarding the whole cart. The admin will receive the enquiry with all the product information in the form of clickable links.</span></p>
<p><img class="aligncenter wp-image-18734003731333 size-full" src="https://woocommerce.com/wp-content/uploads/2023/12/7.png" alt="Customers can Enquire About the Cart " width="819" height="549" /></p>
<h3>Extensive Customization: Buttons, Forms, and Colors</h3>
<p><span style="font-weight: 400">You can select the enquiry button style as a button or text and change the enquiry button’s text. You can also set the background, hover, text, and text hover colors.</span></p>
<p><span style="font-weight: 400">You can easily personalize the enquiry form by using the WooCommerce Product Enquiry Form extension. This allows you to add, edit, and rearrange fields as needed.</span></p>
<h4><strong>Enquiry Form:</strong></h4>
<p><img class="aligncenter wp-image-18734002897635 size-full" src="https://woocommerce.com/wp-content/uploads/2023/11/enquiry-form-3.png" alt="Manage how you want to receive product enquiries" width="1181" height="885" /></p>
<h4><strong>Enquiry Buttons:</strong></h4>
<p><img class="aligncenter wp-image-18734002897642 size-full" src="https://woocommerce.com/wp-content/uploads/2023/11/Buttons.png" alt="customize product enquiry form" width="828" height="696" /></p>
<h3><b>Benefits of Adding a WooCommerce Product Enquiry Button</b></h3>
<ul>
<li style="font-weight: 400"><b>Increase Sales</b><span style="font-weight: 400">: Convert interested viewers into buyers by addressing their concerns right away. No more lost inquiries, no more missed sales opportunities.</span></li>
<li style="font-weight: 400"><b>Reduce Cart Abandonment</b><span style="font-weight: 400">: Give customers a platform to ask questions before adding to the cart, minimizing second thoughts and abandoned checkouts.</span></li>
<li style="font-weight: 400"><b>Improve Customer Experience</b><span style="font-weight: 400">: Offer personalized communication and a seamless enquiry process, building trust and loyalty with your customers.</span></li>
<li style="font-weight: 400"><b>Streamline Communication</b><span style="font-weight: 400">: Manage all product inquiries from a centralized dashboard, eliminating email clutter and saving you time.</span></li>
</ul>

Product Enquiry Form

<p>Add Enquiry buttons and allow customers to send you questions via an Enquiry form, email, SMS, or WhatsApp.</p>

<ul class="wccom-tick-list-primary">
<li>Show WhatsApp inquiry button for specific products or categories.</li>
<li>Restrict visibility by customer role.</li>
<li>Allow to guest user WhatsApp inquiry</li>
<li>Auto-show when stock is low.</li>
<li>Custom WhatsApp number for receiving inquiries.</li>
<li>Front-end popup form for easy customer input.</li>
<li>Auto-send structured inquiry details to WhatsApp.</li>
<li>Save all inquiries in WooCommerce admin with unique IDs.</li>
</ul>
<hr />
<h2>Product inquiry via WhatsApp on WooCommerce</h2>
<p>The Product Inquiry via WhatsApp plugin makes it easy for customers to reach you directly through WhatsApp from your WooCommerce store. <b></b></p>
<ul>
<li>From the admin settings, you can:</li>
<li>Add your WhatsApp number</li>
<li>Select specific products or categories</li>
<li>Restrict the button by user role</li>
<li>Set a stock level at which the WhatsApp inquiry button appears automatically</li>
</ul>
<p>On the product page, customers see an “Inquiry via WhatsApp” button. When clicked, a simple popup form appears, asking for their name, required quantity, required date, and any additional message. Once submitted, the plugin sends all details to your WhatsApp including product name, quantity, total price, customer message, and a unique inquiry token. The inquiry is also saved in the WooCommerce admin for future reference.</p>
<h2> </h2>
<h2>Simple Settings Panel</h2>
<p>You can easily Enable or disable the feature and configure all options from in WooCommerce settings. <img class="alignnone size-large wp-image-18734005628787" src="https://woocommerce.com/wp-content/uploads/2025/08/product-inqury-on-whatsapp-active-setting_1cb78e.png?w=980" alt="" width="980" height="496" /></p>
<h2>Custom WhatsApp Number</h2>
<p>Easily set the WhatsApp number where inquiries will be sent. <img class="alignnone size-large wp-image-18734005628786" src="https://woocommerce.com/wp-content/uploads/2025/08/Woocommerce-proudct-inqury-add-whatsapp-number_539457.png?w=980" alt="" width="980" height="496" /></p>
<h2>Stock-based Trigger</h2>
<p>Automatically display the inquiry button when stock drops below your chosen threshold. <img class="alignnone size-large wp-image-18734005628785" src="https://woocommerce.com/wp-content/uploads/2025/08/WooCommerce-product-inqury-out-of-stock-details_bca111.png?w=980" alt="" width="980" height="496" /></p>
<h2>Product/Category Selection</h2>
<p>You can easily Choose Whole shop, specific product and category where the inquiry button should appear. <img class="alignnone size-large wp-image-18734005628784" src="https://woocommerce.com/wp-content/uploads/2025/08/WooCommerce-applied-on-specific-product-and-category-on-whatsapp_15e3fe.png?w=980" alt="" width="980" height="496" /></p>
<h2>Role-based Visibility</h2>
<p>You can allow specific user roles (e.g., Wholesaler, Customer, Shop Manager) to send WhatsApp inquiries. If left empty, all roles are allowed. Enable <strong>Allow Guest Users</strong> to show the button to everyone. <img class="alignnone size-large wp-image-18734005628783" src="https://woocommerce.com/wp-content/uploads/2025/08/WooCommerce-product-inqury-on-whatsapp-applied-on-specific-allowed-user-and-allow-guest-user_b7e895.png?w=980" alt="" width="980" height="496" /></p>
<h2>Front-end Popup Form</h2>
<p>On eligible product pages, an <strong>Inquiry</strong> button appears. <img class="alignnone size-large wp-image-18734005628782" src="https://woocommerce.com/wp-content/uploads/2025/08/woocommerce-product-inqury-on-whatsapp-button-on-product-page-_8f282e.png?w=980" alt="" width="980" height="496" /> You Can Collect customer details like:</p>
<ul>
<li>First Name</li>
<li>Required Quantity</li>
<li>Required Date</li>
<li>Additional Message</li>
</ul>
<p><img class="alignnone size-large wp-image-18734005628780" src="https://woocommerce.com/wp-content/uploads/2025/08/whatsapp-product-inqury-form-on-proudct-page-popup_a4a870.png?w=980" alt="" width="980" height="496" /></p>
<article class="text-token-text-primary w-full focus:outline-none scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" dir="auto" data-turn-id="request-68642a94-99fc-8005-b1d2-2a51bb68b7c2-5" data-testid="conversation-turn-60" data-scroll-anchor="true" data-turn="assistant">
<h2>View Inquiry Details in WooCommerce</h2>
<p>All submitted inquiry details are displayed under the <strong data-start="96" data-end="116">WhatsApp Inquiry</strong> tab in the WooCommerce admin area. <img class="alignnone size-large wp-image-18734005628777" src="https://woocommerce.com/wp-content/uploads/2025/08/WhatsApp-inquiry-details-on-admin-side-under-woocommerce-tab.png?w=980" alt="" width="980" height="496" /></p>
<div class="flex min-h-[46px] justify-start">
<h2 id="h-general-settings" class="wp-block-heading">General Settings</h2>
<p><strong>General Settings</strong> allow you to customize the appearance and text of the inquiry button and form to match your store’s branding. You can set the button position, text, colors, and form field labels, as well as style the submit button. These options make it easy to create a consistent and attractive inquiry experience for your customers. <img class="alignnone size-large wp-image-18734005628775" src="https://woocommerce.com/wp-content/uploads/2025/08/general-setting-product-inquiry-on-whatsapp-for-woocommerce_5623d3.png?w=980" alt="" width="980" height="496" /> </div>
</article>
<h2>Use Cases</h2>
<ul>
<li>Low Stock Products: Encourage customers to confirm availability before purchase.</li>
<li>Custom Orders: Let customers send requirements directly.</li>
<li>B2B Wholesale: Enable business buyers to request quotes easily.</li>
<li>High-value Products: Give</li>
<li>customers a direct communication channel.</li>
<li>Pre-orders: Let buyers confirm upcoming stock via inquiry.</li>
</ul>

Product Inquiry Via WhatsApp

<p>Product Inquiry via WhatsApp lets customers quickly send product inquiries through WhatsApp — with options to show the inquiry button only for selected products, categories, user roles, or when stock falls below a certain level.</p>

Product Enquiry Form vs Product Inquiry Via WhatsApp