<ul class="wccom-tick-list-primary">
<li>Communicate directly with your customers through an Enquiry form, SMS, email, or WhatsApp</li>
<li>Add an Enquiry button to whole categories or product, shop, and cart pages</li>
<li>Quickly answer all your customer’s questions and improve customer loyalty and satisfaction</li>
</ul>
<hr class="wccom-product-heading__hr" />
<p><span style="font-weight: 400">Turn product browsers into buyers with the “WooCommerce Product Enquiry Form.” Hide prices, replace the “Add to Cart” button with an enquiry button, and let customers ask questions on any page.</span></p>
<p><span style="font-weight: 400">Select products, categories, or pages on which you want to showcase the enquiry button. Users can reach out with their inquiries by using the enquiry form or by contacting you via email, SMS, or WhatsApp.</span></p>
<h2><b>Plugin Features</b></h2>
<ul>
<li style="font-weight: 400"><b>Flexible Button Placement</b><span style="font-weight: 400">: Display enquiry buttons on specific products, categories, or all pages (shop, product, cart).</span></li>
<li style="font-weight: 400"><b>Multiple enquiry Channels</b><span style="font-weight: 400">: Let customers choose to enquire via email, SMS, WhatsApp, or an on-page form.</span></li>
<li style="font-weight: 400"><b>Customization Options</b><span style="font-weight: 400">: Design personalized enquiry buttons and forms with different styles, colors, and text.</span></li>
<li style="font-weight: 400"><b>Pop-up enquiry Forms</b><span style="font-weight: 400">: Keep customers engaged with convenient pop-up forms for quick and easy questions.</span></li>
<li style="font-weight: 400"><b>Multiple WhatsApp Numbers</b><span style="font-weight: 400">: Handle inquiries efficiently by adding multiple WhatsApp lines for your store.</span></li>
<li style="font-weight: 400"><b style="color: var(--wp--preset--color--woo-text-gray,#101517);font-family: var(--wccom-font-family-default);letter-spacing: -0.011em">Centralized Enquiry Management</b><span style="font-weight: 400">: View, manage, and reply to all inquiries from a single dashboard within WooCommerce.</span></li>
<li><b>Export Enquiries in CSV: </b>Easily download product enquiries in CSV format to simplify reporting, tracking, and follow-ups.</li>
</ul>
<h3><b>Display Enquiry Buttons on Different Pages</b></h3>
<p><span style="font-weight: 400">Display an enquiry button on different pages of your WooCommerce store by using the Enquiry Form extension. Hide the product price and Add-to-Cart button and replace it with a Product Enquiry button. You can add the enquiry button on the:</span></p>
<h4><strong>Shop pages</strong></h4>
<p><img class="aligncenter wp-image-18734002897628 size-full" src="https://woocommerce.com/wp-content/uploads/2023/11/shop-page.png" alt="display product enquiry button on shop / catalog page" width="994" height="460" /></p>
<h4>Product pages</h4>
<p><img class="aligncenter wp-image-18734002897629 size-full" src="https://woocommerce.com/wp-content/uploads/2023/11/Product-page.png" alt="add woocomerce product enquiry button on product page" width="842" height="453" /></p>
<h4>Cart pages</h4>
<p><img class="aligncenter wp-image-18734002897631 size-full" src="https://woocommerce.com/wp-content/uploads/2023/11/Cart-Page.png" alt="display woo product enquiry button on cart page" width="1003" height="307" /></p>
<h3><b>Provide Multiple Enquiry Channels: Enquiry Form (email), SMS, and WhatsApp</b></h3>
<p><span style="font-weight: 400">The WooCommerce product enquiry plugin empowers store owners by providing three different channels for inquiries thus offering more flexibility and choices to the customers.</span></p>
<h4><b>Product enquiry through WhatsApp</b></h4>
<p><span style="font-weight: 400">Receive customer inquiries through WhatsApp. You can also add multiple WhatsApp numbers to cater to more customer enquiries and improve the user experience easily.</span></p>
<p><img class="aligncenter wp-image-18734002897636 size-full" src="https://woocommerce.com/wp-content/uploads/2023/11/whatsapp.png" alt="capture user enquiries through SMS, Whatsapp or email" width="793" height="331" /></p>
<h4><strong>Enquire with email</strong></h4>
<p>Admins can configure recipient email addresses from the backend and send a copy of emails to customers.</p>
<p><img class="aligncenter wp-image-18734002897634 size-full" src="https://woocommerce.com/wp-content/uploads/2023/11/form-1.png" alt="capture user enquiries through SMS, Whatsapp or email" width="828" height="696" /></p>
<h4><strong>Product enquiry using SMS</strong></h4>
<p>Display the SMS enquiry button on the front end and add multiple numbers for enquiries.</p>
<p><img class="aligncenter wp-image-18734002897667 size-full" src="https://woocommerce.com/wp-content/uploads/2023/11/SMS-1.png" alt="capture user enquiries through SMS, Whatsapp or email" width="782" height="331" /></p>
<h3><strong>Display an Enquiry Form in a pop-up</strong></h3>
<p><span style="font-weight: 400">Customers can stay on the same page and submit questions or quote requests easily by filling out a pop-up enquiry form with enquiry options including email, WhatsApp, and SMS.</span></p>
<p><img class="aligncenter wp-image-18734002897634 size-full" src="https://woocommerce.com/wp-content/uploads/2023/11/form-1.png" alt="Display Woocommerce product enquiry form in pop up" width="828" height="696" /></p>
<h3><b>Display Enquiry Button for Specific Product Variations</b></h3>
<p><span style="font-weight: 400">Enable the enquiry button only for selective product variations. You can select products depending on your marketing efforts increasing your engagement rate. This way you can also increase sales of underperforming products by answering queries related to those products.</span></p>
<p><img class="aligncenter wp-image-18734003731329 size-full" src="https://woocommerce.com/wp-content/uploads/2023/12/6-2.png" alt="Display Enquiry form for single variation" width="823" height="675" /></p>
<h3><b>Customers can Enquire About the Cart</b></h3>
<p><span style="font-weight: 400">Add an enquiry button on the cart page so that customers can send enquiries regarding the whole cart. The admin will receive the enquiry with all the product information in the form of clickable links.</span></p>
<p><img class="aligncenter wp-image-18734003731333 size-full" src="https://woocommerce.com/wp-content/uploads/2023/12/7.png" alt="Customers can Enquire About the Cart " width="819" height="549" /></p>
<h3>Extensive Customization: Buttons, Forms, and Colors</h3>
<p><span style="font-weight: 400">You can select the enquiry button style as a button or text and change the enquiry button’s text. You can also set the background, hover, text, and text hover colors.</span></p>
<p><span style="font-weight: 400">You can easily personalize the enquiry form by using the WooCommerce Product Enquiry Form extension. This allows you to add, edit, and rearrange fields as needed.</span></p>
<h4><strong>Enquiry Form:</strong></h4>
<p><img class="aligncenter wp-image-18734002897635 size-full" src="https://woocommerce.com/wp-content/uploads/2023/11/enquiry-form-3.png" alt="Manage how you want to receive product enquiries" width="1181" height="885" /></p>
<h4><strong>Enquiry Buttons:</strong></h4>
<p><img class="aligncenter wp-image-18734002897642 size-full" src="https://woocommerce.com/wp-content/uploads/2023/11/Buttons.png" alt="customize product enquiry form" width="828" height="696" /></p>
<h3><b>Benefits of Adding a WooCommerce Product Enquiry Button</b></h3>
<ul>
<li style="font-weight: 400"><b>Increase Sales</b><span style="font-weight: 400">: Convert interested viewers into buyers by addressing their concerns right away. No more lost inquiries, no more missed sales opportunities.</span></li>
<li style="font-weight: 400"><b>Reduce Cart Abandonment</b><span style="font-weight: 400">: Give customers a platform to ask questions before adding to the cart, minimizing second thoughts and abandoned checkouts.</span></li>
<li style="font-weight: 400"><b>Improve Customer Experience</b><span style="font-weight: 400">: Offer personalized communication and a seamless enquiry process, building trust and loyalty with your customers.</span></li>
<li style="font-weight: 400"><b>Streamline Communication</b><span style="font-weight: 400">: Manage all product inquiries from a centralized dashboard, eliminating email clutter and saving you time.</span></li>
</ul>

Product Enquiry Form

<p>Add Enquiry buttons and allow customers to send you questions via an Enquiry form, email, SMS, or WhatsApp.</p>

<p>The Store Wallet & Cashback extension allows you to add a digital wallet to your online store, enabling customers to deposit funds into their accounts for future purchases. As the store owner, you can manually credit funds in case of refunds or to reward specific customers, friends, or family members.</p>
<p>Add multiple cashback campaigns to reward your loyal customers. Create campaigns based on products, purchase history, order amounts, and more. Strengthen customer loyalty with attractive rewards tailored to their shopping behavior.</p>
<p>Allow your customers to transfer or use funds during checkout. Securely transfer or redeem funds through email OTP verification. You can set minimum and maximum transfer and redemption amounts to suit your business needs.</p>
<h2>Features list:</h2>
<ul>
<li>Add a digital wallet to your WooCommerce store</li>
<li>Allow customers to deposit funds</li>
<li>Run multiple cashback campaigns to reward customers</li>
<li>Offer cashback in a fixed or a percentage amount</li>
<li>Set the min/max cashback amount limits</li>
<li>Cashback reward based on,
<ul>
<li>Product purchase</li>
<li>Wallet recharge</li>
<li>Cart subtotal</li>
<li>Purchase history</li>
<li>Last purchase subtotal</li>
</ul>
</li>
<li>Restrict cashback offers based on user roles and date range</li>
<li>Add cashback and recharge validity in days</li>
<li>Maintains a log of all transactions in the admin panel</li>
<li>Allow customers to transfer funds to any other account</li>
<li>Redeem balance at checkout to place orders</li>
<li>OTP verification to securely transfer or redeem balance at checkout</li>
<li>Add credit and debit limits for wallet transactions</li>
<li>Admin can manually perform a debit or credit transaction to the customer’s wallet</li>
<li>Set maximum store-wide wallet limit</li>
<li>Customize cashback message styling as per your store needs</li>
<li>Define order status to automatically approve cashback reward</li>
<li>Customizable email notifications for admin and customer on wallet transactions</li>
</ul>
<h2>Digital wallet for account funds:</h2>
<p>Store Wallet and Cashback extension creates a digital wallet for your customers – allowing them to deposit funds and earn rewards by participating in different cashback campaigns.</p>
<p><img class="alignnone size-full wp-image-18734005688058" src="https://woocommerce.com/wp-content/uploads/2025/08/Wallet-Transactions-Customer-Account-1.png" alt="" width="980" height="598" /></p>
<h2>Redeem during checkout:</h2>
<p>Your customers can use their account funds to place orders. The store wallet provides seamless and fast payment processing, ensuring a smooth checkout experience. Balance redemption is secured through OTP verification to confirm the buyer’s identity.</p>
<p><img class="alignnone size-full wp-image-18734005692392" src="https://woocommerce.com/wp-content/uploads/2025/08/WooCommmerce-Store-wallet-on-checkout.png" alt="" width="980" height="617" /></p>
<h2>Run multiple cashback campaigns:</h2>
<p>You can create multiple cashback campaigns to reward your loyal customers based on various conditions.</p>
<p><img class="alignnone size-full wp-image-18734005688543" src="https://woocommerce.com/wp-content/uploads/2025/08/Cashback-rules-1.png" alt="" width="980" height="388" /></p>
<p><strong>Cashback types:<br />
</strong>You can choose from 4 available cashback types to reward your customers.</p>
<ul>
<li><strong>Product purchase:</strong> Cashback when customers purchase specific products or categories</li>
<li><strong>Wallet recharge:</strong> Cashback when customer deposit funds to their store wallet</li>
<li><strong>Cart subtotal:</strong> Cashback based on the current orders’ cart subtotal</li>
<li><strong>Last purchase subtotal:</strong> Cashback based on existing last purchase order subtotal</li>
<li><strong>Purchase history:</strong> Cashback based on the lifetime amount spent by the customer in your store</li>
</ul>
<p><strong>Reward amount:<br />
</strong>You can reward customers with either a fixed amount or a percentage. For percentage-based rewards, you can also set minimum and maximum cashback limits. The percentage is calculated based on the product price, cart total, or purchase history, depending on the selected cashback type.</p>
<p><strong>Restrict by user roles:<br />
</strong>Restrict cashback rules to specific user roles only. Reward your VIP, B2B, or general customers depending on your business needs.</p>
<p><strong>Date range:<br />
</strong>Add a date range to start and end your cashback campaigns during a specific time frame.</p>
<p><img class="alignnone size-full wp-image-18734005688075" src="https://woocommerce.com/wp-content/uploads/2025/08/Creating-new-cashback-rule-1.png" alt="" width="980" height="1079" /></p>
<h2>Cashback messages:</h2>
<p>You can display attractive cashback messages to inform customers about available reward offers. You can customize these messages from extension styling tab to match your theme color scheme. For more details on styling options, please see the extension documentations.</p>
<p><img class="alignnone size-full wp-image-18734005688064" src="https://woocommerce.com/wp-content/uploads/2025/08/Product-page-cashback.png" alt="" width="980" height="629" /></p>
<h2>Transfer wallet funds:</h2>
<p>Allow your customers to transfer their account funds to friends and family by simply entering the recipient’s email address. Funds are securely transferred using email OTP verification.</p>
<p><img class="alignnone size-full wp-image-18734005688051" src="https://woocommerce.com/wp-content/uploads/2025/08/transfer-store-wallet.png" alt="" width="980" height="476" /></p>
<h2>Manage customers’ wallets:</h2>
<p>As store admin, you can view any customer’s wallet balance, access their transaction history, and make balance adjustments as needed.</p>
<h2><img class="alignnone size-full wp-image-18734005688054" src="https://woocommerce.com/wp-content/uploads/2025/08/Customer-Wallets-List.png" alt="" width="980" height="387" /></h2>
<p><strong>Customer wallet details:</strong></p>
<p>You can view wallet details of each customer. The detail includes customer transaction history along with amount, id and more. As a store owner, you can <strong>debit or credit any customer’s</strong> wallet when needed. This feature allows you to provide store credit for refunds, transfer balance to family accounts instead of issuing coupons or gift cards.</p>
<p><img class="alignnone size-full wp-image-18734005688250" src="https://woocommerce.com/wp-content/uploads/2025/08/Wallet-detail-of-customer.png" alt="" width="980" height="752" /></p>
<h2>Transactions Log for admin:</h2>
<p>The extension maintains a detailed log of all wallet-related debit and credit transactions for both customers and store admins.</p>
<p><img class="alignnone size-full wp-image-18734005688055" src="https://woocommerce.com/wp-content/uploads/2025/08/Transaction-History.png" alt="" width="980" height="563" /></p>
<p><strong>Admin transaction detail page:</strong></p>
<p>You can view detail of each transaction along with the linked order, amount, reason and more.</p>
<p><img class="alignnone size-full wp-image-18734005688157" src="https://woocommerce.com/wp-content/uploads/2025/08/Admin-Transaction-detail-page.png" alt="" width="980" height="724" /></p>
<h2>Transaction log customer view:</h2>
<p>Customer can view the transaction log from their My Account page along with basic transaction detail like status, linked order, and more.</p>
<p><img class="alignnone size-full wp-image-18734005688184" src="https://woocommerce.com/wp-content/uploads/2025/08/Customer-Transaction-history-log.png" alt="" width="980" height="395" /></p>
<p><strong>Customer transaction detail page:</strong></p>
<p>Your customer can view transaction each transaction detail that includes transaction amount, reason, linked order and more.</p>
<p><img class="alignnone size-full wp-image-18734005688060" src="https://woocommerce.com/wp-content/uploads/2025/08/WooCommerce-Wallet-Transaction-detail-for-customer.png" alt="" width="980" height="620" /></p>

Store Wallet and Cashback

<p>Add a digital wallet to your online store and allow customers to deposit funds. Offer cashbacks to reward your loyal customers based on products, purchase history, order amount, and more. Securely redeem the balance at checkout through OTP.</p>

Product Enquiry Form vs Store Wallet and Cashback