<h1>Add Store FAQs and Product FAQs</h1>
<p>FAQs Manager for WooCommerce enables you to add FAQs and display them on relevant products and dedicated store FAQs pages. Build a knowledge base to address frequently asked questions and boost your conversion rate.</p>
<p>Allow customers to ask a question by submitting an “ask a question” form. The admin can review, answer the question and display it as a FAQ on relevant product pages. Enable email notifications for customers and admins. Send notifications when users submit questions and admins answer.</p>
<p>Create multiple FAQ categories to address refunds, payment, shipping, privacy, and other store-related questions on separate FAQ pages. Choose from multiple page layout options and show FAQs in according or list view.</p>
<p>The option to restrict FAQs by user roles enables you to address B2B-related FAQs on the same page and only display them to B2B customers.</p>
<h2>Features of FAQs Manager for WooCommerce</h2>
<ul>
<li>Display FAQs on product pages</li>
<li>Create a dedicated page using shortcode for store-related FAQs</li>
<li>Allow customers to ask questions</li>
<li>Customize button labels and text</li>
<li>Smart FAQ submission form for registered users</li>
<li>Manage FAQ-visibility by user roles</li>
<li>Email notifications for admins and customers</li>
<li>Create FAQs categories and tags for easy navigation</li>
<li>Display FAQs in accordion and list view</li>
<li>Allow customers to submit feedback to your answer</li>
<li>Allow customers to make their questions private</li>
<li>Add FAQs from the backoffice and assign them to relevant products and categories</li>
<li>Multiple layout options for FAQ pages</li>
<li>Display product FAQs in a tab, after related products, or before tabs</li>
<li>Creates a dedicated page for each FAQ for SEO purposes</li>
<li>Automatically add read more buttons to keep your layout intact</li>
</ul>
<h2>Add FAQs to Product Pages</h2>
<p>With FAQs Manager for WooCommerce, you can add product-related FAQs and display them on specific product pages. Choose to display FAQs in tabs, after related products, or before tabs.</p>
<p><img class="alignnone size-full wp-image-7658272" src="https://woocommerce.com/wp-content/uploads/2021/03/11-Product-FAQs-Front-end-1.jpg" alt="" width="980" height="741" /></p>
<h2>Add Separate Store FAQs Page:</h2>
<p>Create a store FAQs page by using a short-code to display answers to store-related questions. Add multiple categories to divide FAQs into different topics for easy navigation. Choose from single, two, or three-column layouts for FAQ pages and show FAQs in list or accordion view.</p>
<p><img class="alignnone size-full wp-image-7658271" src="https://woocommerce.com/wp-content/uploads/2021/03/7-Store-FAQs-settings-1.jpg" alt="" width="980" height="1235" /></p>
<h2>Ask a Question</h2>
<p>You can add a customizable “Ask a Question” on products and store FAQ pages to let customers submit questions. Only registered customers can submit questions.</p>
<p><img class="alignnone size-full wp-image-7658265" src="https://woocommerce.com/wp-content/uploads/2021/03/WooCommerce-ask-a-question.jpg" alt="" width="980" height="497" /></p>
<p> </p>
<h2>Adding FAQs from Backoffice</h2>
<p>FAQs Manager for WooCommerce enables you to manually add FAQs from backoffice and assign them to relevant products, FAQ categories and user roles. By using editor, you can answer the questions in detail with images, videos and links. The feedback count shows how relevant the answer is and allows you to improve the FAQs with bad feedback.</p>
<p><img class="alignnone size-full wp-image-7658280" src="https://woocommerce.com/wp-content/uploads/2021/03/2-FAQ-Backend-1.jpg" alt="" width="980" height="1340" /></p>

FAQs Manager

<p>Add FAQs and display them product pages and a separate store FAQs page. Allow customers ask questions!</p>

<ul class="wccom-tick-list-primary">
<li>
<h3 class="text-3xl lg:text-4xl font-extrabold text-gray-900 tracking-tight leading-tight">OTP-Based Email Verification</h3>
</li>
<li>
<h3 class="text-3xl lg:text-4xl font-extrabold text-gray-900 tracking-tight leading-tight">Two-Factor Authentication (2FA)</h3>
</li>
<li>
<h3 class="text-3xl lg:text-4xl font-extrabold text-gray-900 tracking-tight leading-tight">Verification Analytics Dashboard</h3>
</li>
<li>
<h3 class="text-3xl lg:text-4xl font-extrabold text-gray-900 tracking-tight leading-tight">Disposable Email Blocking</h3>
</li>
<li>
<h3 class="text-3xl lg:text-4xl font-extrabold text-gray-900 tracking-tight leading-tight">DNS-Based MX Record Validation</h3>
</li>
<li>
<h3 class="text-3xl lg:text-4xl font-extrabold text-gray-900 tracking-tight leading-tight">B2B Allowlist & Block Specific Addresses</h3>
</li>
<li>
<h3 class="text-3xl lg:text-4xl font-extrabold text-gray-900 tracking-tight leading-tight">Automatic Database Cleanup</h3>
</li>
<li>
<h3 class="text-3xl lg:text-4xl font-extrabold text-gray-900 tracking-tight leading-tight">Re-engagement Reminder Emails</h3>
</li>
<li>
<h3 class="text-3xl lg:text-4xl font-extrabold text-gray-900 tracking-tight leading-tight">Fully Customizable Verification Popup</h3>
</li>
</ul>
<hr class="wccom-product-heading__hr" />
<h2 class="text-3xl lg:text-5xl font-black text-gray-900 mb-6 leading-tight">Everything You Need to Verify, Secure, and Clean Up</h2>
<p class="text-xl text-gray-600">From OTP verification to 2FA, disposable email blocking to DNS validation — the complete email security toolkit for WooCommerce.</p>
<h3 class="text-3xl lg:text-4xl font-extrabold text-gray-900 tracking-tight leading-tight">OTP-Based Email Verification</h3>
<p><img class="aligncenter size-full wp-image-18734006598820" src="https://woocommerce.com/wp-content/uploads/2022/01/otp-based-email-verification.png.webp" alt="" width="608" height="402" /></p>
<p class="text-lg text-gray-600 leading-relaxed">Send a one-time password to the customer’s email at every critical touchpoint — signup, checkout, login from new device, or after inactivity. Real emails verified; bots and fakes blocked at the door.</p>
<ul class="grid grid-cols-1 sm:grid-cols-2 gap-3">
<li class="flex items-start gap-3"><span class="font-semibold text-gray-700 text-sm">6-digit OTP via email (no third-party services required)</span></li>
<li class="flex items-start gap-3"><span class="font-semibold text-gray-700 text-sm">Verification at signup, checkout, and login</span></li>
<li class="flex items-start gap-3"><span class="font-semibold text-gray-700 text-sm">Configurable expiry time</span></li>
<li class="flex items-start gap-3"><span class="font-semibold text-gray-700 text-sm">Resend OTP option for failed deliveries</span></li>
<li class="flex items-start gap-3"><span class="font-semibold text-gray-700 text-sm">No coding required — works out of the box</span></li>
<li class="flex items-start gap-3"><span class="font-semibold text-gray-700 text-sm">Fully customizable email content</span></li>
</ul>
<h3 class="text-3xl lg:text-4xl font-extrabold text-gray-900 tracking-tight leading-tight">Two-Factor Authentication (2FA)</h3>
<p><img class="aligncenter" src="https://woocommerce.com/wp-content/uploads/2021/06/two-factor-authentication.png" alt="Two-Factor Authentication (2FA)" /></p>
<p class="text-lg text-gray-600 leading-relaxed">Add Google Authenticator, Authy, or Microsoft Authenticator as a second layer of security for customer logins. Block credential-stuffing attacks even when passwords are compromised in data breaches.</p>
<ul class="grid grid-cols-1 sm:grid-cols-2 gap-3">
<li class="flex items-start gap-3"><span class="font-semibold text-gray-700 text-sm">Google Authenticator support</span></li>
<li class="flex items-start gap-3"><span class="font-semibold text-gray-700 text-sm">Authy & Microsoft Authenticator support</span></li>
<li class="flex items-start gap-3"><span class="font-semibold text-gray-700 text-sm">Works with any TOTP-compatible app</span></li>
<li class="flex items-start gap-3"><span class="font-semibold text-gray-700 text-sm">QR-code setup for customers</span></li>
<li class="flex items-start gap-3"><span class="font-semibold text-gray-700 text-sm">Optional or required per user role</span></li>
<li class="flex items-start gap-3"><span class="font-semibold text-gray-700 text-sm">Backup codes for account recovery</span></li>
</ul>
<h3 class="text-3xl lg:text-4xl font-extrabold text-gray-900 tracking-tight leading-tight">Verification Analytics Dashboard</h3>
<p><img class="aligncenter" src="https://woocommerce.com/wp-content/uploads/2021/06/verification-analytics-dashboard.png" alt="Verification Analytics Dashboard" /></p>
<p class="text-lg text-gray-600 leading-relaxed">Know exactly how CEV PRO is protecting your store. The new Analytics tab shows signups, verification rate, blocked spam totals, average time-to-verify, top blocked disposable domains, and a signup-to-verify funnel chart.</p>
<ul class="grid grid-cols-1 sm:grid-cols-2 gap-3">
<li class="flex items-start gap-3"><span class="font-semibold text-gray-700 text-sm">Total signups + verified vs unverified breakdown</span></li>
<li class="flex items-start gap-3"><span class="font-semibold text-gray-700 text-sm">Spam registrations blocked</span></li>
<li class="flex items-start gap-3"><span class="font-semibold text-gray-700 text-sm">Average time-to-verify metric</span></li>
<li class="flex items-start gap-3"><span class="font-semibold text-gray-700 text-sm">Top blocked disposable domains chart</span></li>
<li class="flex items-start gap-3"><span class="font-semibold text-gray-700 text-sm">Signup-to-verify funnel visualization</span></li>
<li class="flex items-start gap-3"><span class="font-semibold text-gray-700 text-sm">Date range filters (7/30/90 days)</span></li>
</ul>
<h3 class="text-3xl lg:text-4xl font-extrabold text-gray-900 tracking-tight leading-tight">Disposable Email Blocking</h3>
<p><img class="aligncenter" src="https://woocommerce.com/wp-content/uploads/2021/06/disposable-email-blocking.png" alt="Disposable Email Blocking" /></p>
<p class="text-lg text-gray-600 leading-relaxed">Block signups from temporary email providers (Mailinator, GuerrillaMail, 10MinuteMail, and 3,000+ more). Bundled blocklist updates regularly. Add your own custom-blocked domains and customize the rejection message.</p>
<ul class="grid grid-cols-1 sm:grid-cols-2 gap-3">
<li class="flex items-start gap-3"><span class="font-semibold text-gray-700 text-sm">3,000+ bundled disposable email domains</span></li>
<li class="flex items-start gap-3"><span class="font-semibold text-gray-700 text-sm">Admin-defined custom block list</span></li>
<li class="flex items-start gap-3"><span class="font-semibold text-gray-700 text-sm">Catches signups before they’re created</span></li>
<li class="flex items-start gap-3"><span class="font-semibold text-gray-700 text-sm">Eliminates a major spam vector</span></li>
</ul>
<h3 class="text-3xl lg:text-4xl font-extrabold text-gray-900 tracking-tight leading-tight">DNS-Based MX Record Validation</h3>
<p><img class="aligncenter" src="https://woocommerce.com/wp-content/uploads/2021/06/dns-based-mx-record-validation.png" alt="DNS-Based MX Record Validation" /></p>
<p class="text-lg text-gray-600 leading-relaxed">Before sending an OTP, CEV PRO validates that the email domain actually has working mail servers (MX records). Catches typos, fake domains, and non-existent providers — saves you SMS costs and reduces bounces.</p>
<ul class="grid grid-cols-1 sm:grid-cols-2 gap-3">
<li class="flex items-start gap-3"><span class="font-semibold text-gray-700 text-sm">Real-time MX record DNS lookup</span></li>
<li class="flex items-start gap-3"><span class="font-semibold text-gray-700 text-sm">Catches typos (gmail.con, yaho.com)</span></li>
<li class="flex items-start gap-3"><span class="font-semibold text-gray-700 text-sm">Blocks fake/non-existent domains</span></li>
<li class="flex items-start gap-3"><span class="font-semibold text-gray-700 text-sm">Improves email deliverability reputation</span></li>
</ul>
<h3 class="text-3xl lg:text-4xl font-extrabold text-gray-900 tracking-tight leading-tight">B2B Allowlist & Block Specific Addresses</h3>
<p><img class="aligncenter" src="https://woocommerce.com/wp-content/uploads/2021/06/b2b-allowlist.png" alt="B2B Allowlist & Block Specific Addresses" /></p>
<p class="text-lg text-gray-600 leading-relaxed">Run a B2B store or restricted-access community? Allow only specific domains to register (e.g., partner.com, customer.org). Or block specific email addresses that have abused your store before.</p>
<ul class="grid grid-cols-1 sm:grid-cols-2 gap-3">
<li class="flex items-start gap-3"><span class="font-semibold text-gray-700 text-sm">B2B Allowlist mode</span></li>
<li class="flex items-start gap-3"><span class="font-semibold text-gray-700 text-sm">Block specific email addresses</span></li>
<li class="flex items-start gap-3"><span class="font-semibold text-gray-700 text-sm">Per-domain or per-address rules</span></li>
<li class="flex items-start gap-3"><span class="font-semibold text-gray-700 text-sm">Perfect for partner-only stores</span></li>
</ul>
<div class="inline-flex items-center gap-2"><strong>NEW FEATURE</strong></div>
<h3 class="text-3xl lg:text-4xl font-extrabold text-gray-900 tracking-tight leading-tight">Automatic Database Cleanup</h3>
<p><img class="aligncenter" src="https://woocommerce.com/wp-content/uploads/2021/06/automatic-database-cleanup.png" alt="Automatic Database Cleanup" /></p>
<p class="text-lg text-gray-600 leading-relaxed">Daily cron jobs automatically remove stale unverified records and auto-delete unverified WP user accounts — with safeguards. Never pay for storage or send emails to unreal customers again.</p>
<ul class="grid grid-cols-1 sm:grid-cols-2 gap-3">
<li class="flex items-start gap-3"><span class="font-semibold text-gray-700 text-sm">Auto-delete unverified user accounts</span></li>
<li class="flex items-start gap-3"><span class="font-semibold text-gray-700 text-sm">Hard 30-day minimum retention safeguard</span></li>
<li class="flex items-start gap-3"><span class="font-semibold text-gray-700 text-sm">Skips users with orders/subscriptions</span></li>
<li class="flex items-start gap-3"><span class="font-semibold text-gray-700 text-sm">Preview accounts before deletion</span></li>
</ul>
<h3 class="text-3xl lg:text-4xl font-extrabold text-gray-900 tracking-tight leading-tight">Re-engagement Reminder Emails</h3>
<p><img class="aligncenter" src="https://woocommerce.com/wp-content/uploads/2021/06/re-engagement-reminder-emails.png" alt="Re-engagement Reminder Emails" /></p>
<p class="text-lg text-gray-600 leading-relaxed">Don’t lose lapsed signups. Automatically email unverified users at 1-hour, 24-hour, 3-day, and 7-day intervals with a one-click verification link. Fully customizable via the email customizer.</p>
<ul class="grid grid-cols-1 sm:grid-cols-2 gap-3">
<li class="flex items-start gap-3"><span class="font-semibold text-gray-700 text-sm">Auto-send reminders at 1h / 24h / 3d / 7d intervals</span></li>
<li class="flex items-start gap-3"><span class="font-semibold text-gray-700 text-sm">One-click verification link in email</span></li>
<li class="flex items-start gap-3"><span class="font-semibold text-gray-700 text-sm">Bulk send from Unverified Users table</span></li>
<li class="flex items-start gap-3"><span class="font-semibold text-gray-700 text-sm">Recover up to 30%+ of lapsed signups</span></li>
</ul>
<h3 class="text-3xl lg:text-4xl font-extrabold text-gray-900 tracking-tight leading-tight">Fully Customizable Verification Popup</h3>
<p><img class="aligncenter" src="https://woocommerce.com/wp-content/uploads/2021/06/fully-customizable-verification-popup.png" alt="Fully Customizable Verification Popup" /></p>
<p class="text-lg text-gray-600 leading-relaxed">Match your brand identity. Customize the verification popup layout, colors, text, and branding so verification feels native — not bolted on.</p>
<ul class="grid grid-cols-1 sm:grid-cols-2 gap-3">
<li class="flex items-start gap-3"><span class="font-semibold text-gray-700 text-sm">Color and layout customization</span></li>
<li class="flex items-start gap-3"><span class="font-semibold text-gray-700 text-sm">Custom logo upload</span></li>
<li class="flex items-start gap-3"><span class="font-semibold text-gray-700 text-sm">Multi-language support</span></li>
<li class="flex items-start gap-3"><span class="font-semibold text-gray-700 text-sm">Live preview while editing</span></li>
</ul>
<h2 class="text-4xl font-black text-gray-900 mb-4">Why Stores Choose CEV PRO</h2>
<p class="text-lg text-gray-500 font-medium">Built for store owners who take security, deliverability, and clean data seriously.</p>
<div class="group p-8 rounded-3xl border border-gray-50 hover:bg-gray-50/50 hover:border-blue-600/20 transition-all">
<h4 class="text-base font-black text-gray-900 mb-3">Eliminate Spam Registrations</h4>
<p class="text-sm text-gray-500 font-medium leading-relaxed">Bot signups blocked at the door.</p>
</div>
<div class="group p-8 rounded-3xl border border-gray-50 hover:bg-gray-50/50 hover:border-blue-600/20 transition-all">
<div class="w-12 h-12 bg-blue-600/5 rounded-2xl flex items-center justify-center text-blue-600 mb-6 group-hover:bg-blue-600 group-hover:text-white transition-colors"></div>
<h4 class="text-base font-black text-gray-900 mb-3">Block Disposable Emails</h4>
<p class="text-sm text-gray-500 font-medium leading-relaxed">3,000+ temporary email providers rejected automatically.</p>
</div>
<div class="group p-8 rounded-3xl border border-gray-50 hover:bg-gray-50/50 hover:border-blue-600/20 transition-all">
<div class="w-12 h-12 bg-blue-600/5 rounded-2xl flex items-center justify-center text-blue-600 mb-6 group-hover:bg-blue-600 group-hover:text-white transition-colors"></div>
<h4 class="text-base font-black text-gray-900 mb-3">2FA Security Layer</h4>
<p class="text-sm text-gray-500 font-medium leading-relaxed">Authenticator app protection for sensitive accounts.</p>
</div>
<div class="group p-8 rounded-3xl border border-gray-50 hover:bg-gray-50/50 hover:border-blue-600/20 transition-all">
<div class="w-12 h-12 bg-blue-600/5 rounded-2xl flex items-center justify-center text-blue-600 mb-6 group-hover:bg-blue-600 group-hover:text-white transition-colors"></div>
<h4 class="text-base font-black text-gray-900 mb-3">Role-Based Rules</h4>
<p class="text-sm text-gray-500 font-medium leading-relaxed">Enforce 2FA per user role, not site-wide.</p>
</div>
<div class="group p-8 rounded-3xl border border-gray-50 hover:bg-gray-50/50 hover:border-blue-600/20 transition-all">
<div class="w-12 h-12 bg-blue-600/5 rounded-2xl flex items-center justify-center text-blue-600 mb-6 group-hover:bg-blue-600 group-hover:text-white transition-colors"></div>
<h4 class="text-base font-black text-gray-900 mb-3">DNS Validation</h4>
<p class="text-sm text-gray-500 font-medium leading-relaxed">Reject fake domains before sending OTPs.</p>
</div>
<div class="group p-8 rounded-3xl border border-gray-50 hover:bg-gray-50/50 hover:border-blue-600/20 transition-all">
<div class="w-12 h-12 bg-blue-600/5 rounded-2xl flex items-center justify-center text-blue-600 mb-6 group-hover:bg-blue-600 group-hover:text-white transition-colors"></div>
<h4 class="text-base font-black text-gray-900 mb-3">Auto-Cleanup Engine</h4>
<p class="text-sm text-gray-500 font-medium leading-relaxed">Daily cron removes stale unverified accounts.</p>
</div>
<div class="group p-8 rounded-3xl border border-gray-50 hover:bg-gray-50/50 hover:border-blue-600/20 transition-all">
<div class="w-12 h-12 bg-blue-600/5 rounded-2xl flex items-center justify-center text-blue-600 mb-6 group-hover:bg-blue-600 group-hover:text-white transition-colors"></div>
<h4 class="text-base font-black text-gray-900 mb-3">Re-engagement Automation</h4>
<p class="text-sm text-gray-500 font-medium leading-relaxed">Recover lapsed signups with reminder emails.</p>
</div>
<div class="group p-8 rounded-3xl border border-gray-50 hover:bg-gray-50/50 hover:border-blue-600/20 transition-all">
<div class="w-12 h-12 bg-blue-600/5 rounded-2xl flex items-center justify-center text-blue-600 mb-6 group-hover:bg-blue-600 group-hover:text-white transition-colors"></div>
<h4 class="text-base font-black text-gray-900 mb-3">Verification Analytics</h4>
<p class="text-sm text-gray-500 font-medium leading-relaxed">See exactly what spam you’re blocking.</p>
</div>
<div class="group p-8 rounded-3xl border border-gray-50 hover:bg-gray-50/50 hover:border-blue-600/20 transition-all">
<div class="w-12 h-12 bg-blue-600/5 rounded-2xl flex items-center justify-center text-blue-600 mb-6 group-hover:bg-blue-600 group-hover:text-white transition-colors"></div>
<h4 class="text-base font-black text-gray-900 mb-3">B2B Allowlist Mode</h4>
<p class="text-sm text-gray-500 font-medium leading-relaxed">Only approved domains can register.</p>
</div>
<div class="group p-8 rounded-3xl border border-gray-50 hover:bg-gray-50/50 hover:border-blue-600/20 transition-all">
<div class="w-12 h-12 bg-blue-600/5 rounded-2xl flex items-center justify-center text-blue-600 mb-6 group-hover:bg-blue-600 group-hover:text-white transition-colors"></div>
<h4 class="text-base font-black text-gray-900 mb-3">Better Email Deliverability</h4>
<p class="text-sm text-gray-500 font-medium leading-relaxed">Verified addresses = lower bounces.</p>
</div>
<div class="group p-8 rounded-3xl border border-gray-50 hover:bg-gray-50/50 hover:border-blue-600/20 transition-all">
<div class="w-12 h-12 bg-blue-600/5 rounded-2xl flex items-center justify-center text-blue-600 mb-6 group-hover:bg-blue-600 group-hover:text-white transition-colors"></div>
<h4 class="text-base font-black text-gray-900 mb-3">HPOS & Block Checkout Ready</h4>
<p class="text-sm text-gray-500 font-medium leading-relaxed">Built for modern WooCommerce.</p>
</div>
<div class="group p-8 rounded-3xl border border-gray-50 hover:bg-gray-50/50 hover:border-blue-600/20 transition-all">
<div class="w-12 h-12 bg-blue-600/5 rounded-2xl flex items-center justify-center text-blue-600 mb-6 group-hover:bg-blue-600 group-hover:text-white transition-colors"></div>
<h4 class="text-base font-black text-gray-900 mb-3">Ongoing Updates & Priority Support</h4>
<p class="text-sm text-gray-500 font-medium leading-relaxed">Regular updates and dedicated support.</p>
</div>

Customer Email Verification

<p>OTP-based email verification for WooCommerce registration, guest checkout, and login authentication. Block spam accounts, prevent fake orders, and secure every customer touchpoint.</p>

FAQs Manager vs Customer Email Verification