<p>Get peace of mind with our <strong>14-day free trial!</strong></p>
<h2>Store downtime means lost sales</h2>
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<p>One minute of downtime costs small e-commerce businesses an average of almost $9,000. Jetpack VaultPress Backup gives you the tools to get your WooCommerce store back online in minutes.</p>
</div>
<div class="wccom-bundle-section-image"><img class="alignnone wp-image-7417316 " src="https://woocommerce.com/wp-content/uploads/2021/02/woo1.jpg?w=620" alt="Graph showing the lost sales if you don't back up your WooCommerce store." width="486" height="504" /></div>
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<h2>If your host’s servers go down, you’re covered.</h2>
<p><span style="font-weight: 400">Host backups offer some protection but may not be sufficient to fully safeguard your valuable data. They often have limitations, such as single daily backups only, on-site storage, and clunky interfaces.</span><br />
<span style="font-weight: 400">Unlock the VaultPress Backup advantage:</span></p>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">Unmatched Security: Safeguard every change in real-time in the ultra-secure Jetpack Cloud</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Instant Recovery: Restore your site even when your host is down.</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Backups built specifically for WordPress and WooCommerce sites.</span></li>
</ul>
</div>
<div class="wccom-bundle-section-image"><img class="wp-image alignnone" src="https://woocommerce.com/wp-content/uploads/2021/02/image-15.png?w=620" alt="" width="501" height="468" /></div>
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<h2>Backups built for WooCommerce</h2>
<p><span style="font-weight: 400">Backups are essential for eCommerce stores. New orders can come in at any moment, so you need a plan to keep your order and customer data safe. That’s why we designed the Jetpack VaultPress Backup plugin specifically with WooCommerce in mind.</span></p>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">Restore your site to any past state while keeping all orders and customer data current</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Protect your customer data and stay GDPR compliant</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Custom WooCommerce table backups</span></li>
</ul>
</div>
<div class="wccom-bundle-section-image"><img class="wp-image-8986798 alignnone" src="https://woocommerce.com/wp-content/uploads/2021/02/backup-woocommerce.jpeg?w=620" alt="" width="501" height="468" /></div>
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<h2>Protect your data</h2>
<p>Protecting customer data is harder than ever with persistent hackers, plugin vulnerabilities, and even human error. Jetpack VaultPress Backup saves your data in multiple places around the globe in real-time to ensure your business is always safe.</p>
</div>
<div class="wccom-bundle-section-image"><img class="alignnone wp-image-8986801 " src="https://woocommerce.com/wp-content/uploads/2021/02/Manage-Orders@2x.png?w=620" alt="" width="480" height="608" /></div>
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<h2>Plugins made for each other</h2>
<p>Jetpack and WooCommerce are both <a href="https://automattic.com/">Automattic</a> companies, so plugins are fully compatible and you can work with a single support team.</p>
</div>
<div class="wccom-bundle-section-image"><img class="alignnone wp-image-18734001293858 size-medium" src="https://woocommerce.com/wp-content/uploads/2021/02/Jetpack-Woo@2x.png?w=620" alt="" width="620" height="86" /></div>
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<h2 class="wccom-bundle-section-header-title">The best real-time backups for WooCommerce</h2>
<p> </p>
<ul>
<li>Real-time backups so each sale and update is saved</li>
<li>One-click restore to any point, including through the Jetpack mobile app</li>
<li>All orders are restored on top of the backup regardless of your restoration point</li>
<li>30-day archive & activity log</li>
<li class="jp-plan__feature-description"><span style="font-weight: 400">10GB storage included (enough for most sites, further storage options available if needed)</span></li>
<li>Risk free, fully refundable for 14 days</li>
</ul>
</div>
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<p>“It took just one click to restore my WooCommerce store. It was a great interface and it did the job. Jetpack VaultPress Backup saved my site really quickly.”</p>
<p class="wccom-bundle-header-fineprint">Oli, Developer, <a href="https://jetpack.com/2020/06/16/jetpack-backup-saved-community-bookshop/">Sevenoaks Bookshop</a></p>
<p class="wccom-bundle-header-fineprint"><img class="alignnone wp-image-7417313 " src="https://woocommerce.com/wp-content/uploads/2021/02/woo4.jpg?w=480" alt="Photo of Oli, developer who uses WooCommerce backup by Jetpack" width="245" height="245" /></p>
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<hr />
<h2 class="wccom-bundle-section-header-title" style="text-align: left">How do I back up my WooCommerce store?</h2>
<p>Good news, it’s now fast and <em>incredibly</em> easy to make backups of your WooCommerce store and keep all of your orders safe. <a href="https://woocommerce.com/posts/how-to-easily-backup-and-restore-woocommerce/">Read on</a><strong>.</strong></p>
<h2>Why do I need backups?</h2>
<ul>
<li><a href="https://jetpack.com/2020/03/06/wordpress-website-backups-101/">Website backups 101</a></li>
<li><a href="https://jetpack.com/2019/12/04/six-common-ways-wordpress-users-break-their-websites/">Six ways people break their sites</a></li>
<li><a href="https://jetpack.com/2019/12/13/how-the-jetpack-activity-log-helps-you-manage-a-wordpress-site/">Diagnose issues with the activity log</a></li>
</ul>
<h2>Doesn’t my host already have backups?</h2>
<p>Most hosts have some sort of backup. But they are often infrequent and difficult to restore. If your site goes down, you need access to your backups. If they’re stored on your hosting platform (or your hard drive!), and your files are compromised, your database backup could be compromised too.</p>
<p>Jetpack’s off-site backup storage allows you to restore a clean version of your website even if you can’t log in. When you rely solely on your host’s built-in backups, you’re putting all your eggs in one basket. Here is <a href="https://jetpack.com/2017/07/06/wordpress-support-hosting-mistakes/">one story from a Jetpack customer</a> of what can happen. Without a third-party backup that copies your files off-site, your website could be at risk. One false move by you or your host could compromise your web files or delete them entirely.</p>
<h2>How do I create a WordPress backup for my site?</h2>
<p>If you don’t have Backups as part of your Jetpack plan, go to your WordPress admin dashboard and then go to <strong>Jetpack > Dashboard > Plans</strong>.</p>
<p>As soon as you purchase VaultPress Backup, it will be activated, and the first backup will be completed. There are barely any settings to configure, and you don’t need coding experience.</p>
<p>You’ll know your WordPress backup has been created if you see a <strong>Backup complete</strong> event in the activity log.</p>
<p>By clicking the three-dot ellipsis to the right of the description, you can see the download and restore options.</p>
<h2>Don’t see your WordPress backup in the activity log?</h2>
<p>If you notice that backups are not being saved yet, update your <a href="https://jetpack.com/support/ssh-sftp-and-ftp-credentials/">site credentials</a>. Go to <strong>Manage > Settings > Jetpack</strong>. You should see a form that allows you to add your site credentials.</p>
<p>If Jetpack cannot make contact with your site and it’s not able to create backups, you’ll receive an email after two failed attempts.</p>
<h2>Can I use VaultPress Backup to migrate my website to a different host?</h2>
<p>Yes! VaultPress Backup is also a WordPress migration plugin, so you can migrate your site to a new WordPress install on any server. This is helpful if you decide to move to a new host. For more details, visit <a href="https://jetpack.com/support/cloning/">the support page</a>.</p>
<h2>Can VaultPress Backup be used to migrate to a different address?</h2>
<p>Yes, just enter the server credentials for the new site address. These are the credentials that Jetpack will use to clone your site from your current host to your new host. If you’re confused about what these credentials are, how they work, or why we need them, you can read more about that in our <a href="https://jetpack.com/support/ssh-sftp-and-ftp-credentials/">SSH, SFTP, FTP Credentials guide</a>.</p>
<h2>Does VaultPress Backup take care of all the path changes with an address migration?</h2>
<p>Yes. VaultPress Backup is a WordPress migration plugin, so just enter the destination WordPress path. This is the path in which your site’s files are stored relative to where the SSH, SFTP or FTP user has access. For more details, visit <a href="https://jetpack.com/support/cloning/">the support page</a>.</p>
<h2>Can I clone my website with VaultPress Backup?</h2>
<p>Yes! VaultPress Backup lets you copy your site to any server. This is helpful if you want to create a copy of your site on your current server to use for testing and development. For more details, visit <a href="https://jetpack.com/support/cloning/">the support page</a>.</p>
<h2>Can I use Jetpack to back up my database?</h2>
<p>Yes, the VaultPress Backup plugin backs up your WordPress database. Specifically, any tables that begin with your WordPress table prefix and also have a unique key or primary key. For more details, visit <a href="https://jetpack.com/support/backup/">the support page</a>.</p>
<h2>Can I use Jetpack to back up my files?</h2>
<p>Yes, the VaultPress Backup plugin backs up your WordPress database. This includes all files in the <code>plugins</code>, <code>mu-plugins</code>, <code>themes</code>, and <code>uploads</code> directories. For more details, visit <a href="https://jetpack.com/support/backup/">the support page</a>.</p>
<h2>Can I use Jetpack to back up my site without plugins?</h2>
<p>Yes. We will exclude any directory containing a file named <code>.donotbackup</code>. If need be, you can create these files yourself to intentionally prevent certain directories from being backed up. If a directory named <code>donotbackup</code> is added, we will also exclude all files inside that directory. For more details, visit <a href="https://jetpack.com/support/backup/">the support page</a>.</p>
<h2>Can VaultPress Backup save files to Google Drive or Dropbox?</h2>
<p>VaultPress Backup doesn’t support saving files directly onto Google Drive or Dropbox. We securely store your backups on our servers, saved redundantly in multiple locations around the globe. If you’d like to retain a copy, you can download your backup and upload to a third-party site.</p>
<h2>Can I download my backups?</h2>
<p>Yes. To download your backup, open your <a href="https://jetpack.com/support/activity-log/">activity log</a>. Use the filters to find the event that you’d like to use, then click the ellipsis (three dots) icon, and choose Download backup. For more details, visit <a href="https://jetpack.com/support/restoring-with-jetpack-backup/">the support page</a>.</p>
<h2>Does VaultPress Backup support WordPress multisite?</h2>
<p>No, VaultPress Backup does not currently support WordPress multisite</p>
<h2>Does VaultPress Backup support split site or split home URLs?</h2>
<p>No, VaultPress Backup does not currently support split site or split home URLs.</p>
<h2>Is there a backup size limit?</h2>
<p>No. With VaultPress Backup, there is no backup size limit. If a backup takes you over the limit for your total storage, we will warn you before making any changes to your service.</p>
<h2>Need help?</h2>
<ul>
<li><a href="https://jetpack.com/support/backup/">Getting started</a></li>
<li><a href="https://jetpack.com/support/activity/">Using the activity log</a></li>
<li><a href="https://jetpack.com/support/scope-of-support/">Scope of support</a></li>
</ul>

Jetpack VaultPress Backup

<p>Protect your WooCommerce store with Jetpack VaultPress Backup. Real-time backups save every sale and one-click restores get you back online quickly. Plus, we now offer a 14-day free trial!</p>

<ul class="wccom-tick-list-primary">
<li><b>Block Customers by Name</b> ― <span style="font-weight: 400">Instantly stop suspicious purchases by filtering out known or repeat-offender names.</span></li>
<li><b>Email Address Blacklisting</b> ― <span style="font-weight: 400">Automatically reject orders from flagged email addresses to prevent spam and fraud. Block individual emails, whole domains, or use wildcards to catch any variation — no fraudulent order gets through.</span></li>
<li><b>Phone Number Filtering</b> ― <span style="font-weight: 400">Block transactions from phone numbers linked to previous fraud or abuse.</span></li>
<li><b>Custom Rule Combinations</b> ― <span style="font-weight: 400">Combine name, email, and phone filters to build precise, flexible blocking rules.</span></li>
</ul>
<hr />
<h2>Why Block Fraudulent Orders in WooCommerce?</h2>
<p><span style="font-weight: 400">Fraud, spam, and repeat refund abusers can quietly eat away at your profits. The WooCommerce Blacklist extension gives you full control over who can place orders — so you stop high-risk users before they ever reach checkout.</span></p>
<ul class="wccom-tick-list-secondary">
<li class="whitespace-normal break-words"><b>Reduce Chargebacks</b> — <span style="font-weight: 400">Block high-risk customers before they complete a purchase.</span></li>
<li class="whitespace-normal break-words"><b>Save on Processing Fees</b> — <span style="font-weight: 400">Avoid paying transaction costs or refunds on orders you know you’ll cancel.</span></li>
<li class="whitespace-normal break-words"><b>Protect Your Store’s Reputation</b> — <span style="font-weight: 400">Prevent chaos caused by fake customers and repeat offenders.</span></li>
<li class="whitespace-normal break-words"><b>Improve the Shopping Experience</b> — <span style="font-weight: 400">Prevent disruptions caused by spam orders and fake accounts abusing the checkout process.</span></li>
</ul>
<h2><b>How the WooCommerce Blacklist Plugin Works</b></h2>
<p class="whitespace-pre-wrap break-words"><span style="font-weight: 400">WooCommerce Blacklist is easy to set up and built for store owners — not developers. You can now enforce customer filtering rules without touching a line of code.</span></p>
<p><span style="font-weight: 400">It all happens behind the scenes, so your store stays secure and your customer experience seamless.</span></p>
<ul class="wccom-tick-list-secondary">
<li class="whitespace-normal break-words"><span style="font-weight: 400">Add names, email addresses, or phone numbers to your blacklist.</span></li>
<li class="whitespace-normal break-words"><span style="font-weight: 400">Combine multiple criteria for more advanced blocking rules.</span></li>
<li class="whitespace-normal break-words"><span style="font-weight: 400">The system automatically stops matching users during checkout — no manual review required.</span></li>
<li class="whitespace-normal break-words"><span style="font-weight: 400">Display a professional message when a customer is blocked.</span></li>
</ul>
<h2><b>Built for Store Owners</b></h2>
<p><span style="font-weight: 400">WooCommerce Blacklist doesn’t just protect your store—it does it gracefully.</span></p>
<p><span style="font-weight: 400">Deliver a professional experience, even when blocking access. You can show custom messages to blocked users, explaining why they can’t complete a purchase, helping you stay secure </span><i><span style="font-weight: 400">and</span></i><span style="font-weight: 400"> customer-friendly.</span></p>
<p><img class="alignnone wp-image-18734005091830 size-medium" src="https://woocommerce.com/wp-content/uploads/2025/03/Screenshot-2025-03-26-115347.png?w=896" alt="WooCommerce checkout screen showing blocked customer error message from Blacklist plugin" width="896" height="699" /></p>
<h2 class="text-xl font-bold text-text-200 mt-1 -mb-0.5">Fully Compatible with WooCommerce Blocks</h2>
<p class="whitespace-pre-wrap break-words"><span style="font-weight: 400">Blacklist for WooCommerce works seamlessly with both the classic WooCommerce checkout and the newer WooCommerce Blocks checkout. No matter which version you use, protection remains consistent and reliable. </span><span style="font-weight: 400"><br />
</span><span style="font-weight: 400"><br />
</span><span style="font-weight: 400">No extra setup required.</span></p>
<h2>How to Block Fraudulent Customers Automatically on WooCommerce</h2>
<div class="wp-block-columns is-layout-flex" style="align-items: center !important">
<div class="wp-block-column" style="flex-basis: 35%"><img class="alignnone" src="https://woocommerce.com/wp-content/uploads/2025/03/blacklist-for-woocommerce-block-customers-by-name.png?w=300" alt="Blocked customer name example in WooCommerce Blacklist plugin" width="300" height="184" /></div>
<div class="wp-block-column" style="flex-basis: 55%">
<h2><b>Name-Based Blocking</b></h2>
<p><span style="font-weight: 400">Prevent repeat offenders or abusive customers from placing orders by blocking purchases based on full name. This is ideal for dealing with individuals who use multiple email addresses but the same name across transactions. </span></p>
</div>
</div>
<div class="wp-block-columns is-layout-flex" style="align-items: center !important">
<div class="wp-block-column" style="flex-basis: 35%"><img class="alignnone" src="https://woocommerce.com/wp-content/uploads/2025/03/blacklist-for-woocommerce-email-address-blacklisting.png?w=300" alt="Blocked email address example in WooCommerce Blacklist plugin" width="300" height="184" /></div>
<div class="wp-block-column" style="flex-basis: 55%">
<h2><b>Email Address Filtering</b></h2>
<p><span style="font-weight: 400">Block specific email addresses or entire domains to prevent spam orders in WooCommerce, fake signups, and fraudulent accounts. Great for preventing abuse from disposable or blacklisted email providers. You can also add wildcard rules to block all emails from a specific domain name at once.</span></p>
</div>
</div>
<div class="wp-block-columns is-layout-flex" style="align-items: center !important">
<div class="wp-block-column" style="flex-basis: 35%"><img class="alignnone" src="https://woocommerce.com/wp-content/uploads/2025/03/blacklist-for-woocommerce-phone-number-filtering.png?w=300" alt="Blocked phone number example in WooCommerce Blacklist plugin" width="300" height="184" /></div>
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<h2><b>Phone Number Screening</b></h2>
<p><span style="font-weight: 400">Identify and block transactions tied to suspicious or high-risk phone numbers. Especially useful when names or emails vary, but the buyer reuses the same phone across orders. </span></p>
</div>
</div>
<div class="wp-block-columns is-layout-flex" style="align-items: center !important">
<div class="wp-block-column" style="flex-basis: 35%"><img class="alignnone" src="https://woocommerce.com/wp-content/uploads/2025/03/blacklist-users-based-on-ip-address.png?w=300" alt="Blacklist users based on their IP Address" width="300" height="184" /></div>
<div class="wp-block-column" style="flex-basis: 55%">
<h2><b>Block by IP Address</b></h2>
<p><span style="font-weight: 400">You can block specific IP addresses to prevent unwanted purchases from particular users or locations. This blocking feature is especially useful for stopping fraudulent transactions, preventing repeated chargebacks, restricting access from certain geographic regions, or blocking automated bot attacks that attempt to exploit your payment system.</span></p>
</div>
</div>
<div class="wp-block-columns is-layout-flex" style="align-items: center !important">
<div class="wp-block-column" style="flex-basis: 35%"><img class="alignnone" src="https://woocommerce.com/wp-content/uploads/2025/03/activity-log.png?w=300" alt="Track all purchase attempts from banned users" width="300" height="184" /></div>
<div class="wp-block-column" style="flex-basis: 55%">
<h2><b>Track Blocked Purchase Attempts</b></h2>
<p><span style="font-weight: 400">Check your logs to identify blacklisted users who attempted to make purchases. This monitoring is particularly useful for tracking behavioral patterns, identifying repeat offenders, detecting coordinated fraud attempts, and gathering data to refine your blocking strategies.</span></p>
</div>
</div>
<div class="wp-block-columns is-layout-flex" style="align-items: center !important">
<div class="wp-block-column" style="flex-basis: 35%"><img class="alignnone" src="https://woocommerce.com/wp-content/uploads/2025/03/display-a-custom-message-to-blocked-users.png?w=300" alt="Track all purchase attempts from banned users" width="300" height="184" /></div>
<div class="wp-block-column" style="flex-basis: 55%">
<h2><b>Add your Custom Ban Message</b></h2>
<p><span style="font-weight: 400">Customize the message displayed to blocked users to maintain professional customer relationships. Instead of revealing the actual ban reason, you can craft polite, diplomatic messages that preserve your brand reputation while still preventing unwanted transactions.</span></p>
</div>
</div>
<div class="wp-block-columns is-layout-flex" style="align-items: center !important">
<div class="wp-block-column" style="flex-basis: 35%"><img class="alignnone" src="https://woocommerce.com/wp-content/uploads/2025/03/order-metabox-for-instant-blocking.png?w=300" alt="You can enable the metabox within the orders page to instantly block any user by Full Name, Phone Number, or IP Address directly from their order details" width="300" height="184" /></div>
<div class="wp-block-column" style="flex-basis: 55%">
<h2><b>Enable Metabox Within Orders Page</b></h2>
<p><span style="font-weight: 400">You can enable the metabox within the orders page to instantly block any user by Full Name, Phone Number, or IP Address directly from their order details. This convenient feature streamlines your workflow by eliminating the need to navigate to separate settings pages when you identify problematic customers.</span></p>
</div>
</div>
<div class="wp-block-columns is-layout-flex" style="align-items: center !important">
<div class="wp-block-column" style="flex-basis: 35%"><img class="alignnone" src="https://woocommerce.com/wp-content/uploads/2025/03/blacklist-for-woocommerce-custom-rule-combinations.png?w=300" alt="Blacklist users based on their IP Address" width="300" height="184" /></div>
<div class="wp-block-column" style="flex-basis: 55%">
<h2><b>Custom Rules Combinations</b></h2>
<p><span style="font-weight: 400">Combine filters for name, email, and phone to create powerful, flexible rules tailored to your business. Block customers using any combination and fine-tune your settings for highly targeted customer restrictions in WooCommerce.<br />
</span></p>
</div>
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<h2>Ready to take control of your checkout?</h2>
<p>WooCommerce Blacklist is already helping stores like yours prevent fake orders, chargebacks, and unnecessary support headache</p>
<p>Start blocking fraudulent customers today — and keep bad buyers out while protecting your profits.</p>

Blacklist

<p><strong>Take control of who shops in your store.</strong></p>
<p>WooCommerce Blacklist lets you block specific customers by email, phone number, or full name — stopping spam orders, fraud, and repeat offenders before they reach checkout.</p>
<p>Protect your business from chargebacks, abusive buyers, and fake orders with a powerful, flexible tool built for proactive fraud prevention in WooCommerce.</p>

Jetpack VaultPress Backup vs Blacklist