<h2 id="h-top-3-features">Seamlessly integrated, seamlessly managed!</h2>
<p>LC Refund Requests has been developed to <strong>grant you and your customers the most natural and professional way</strong> to manage this e-commerce store side. Straight to the point, to give you a <strong>valuable tool</strong> on which to base your business: <strong>easy to be used by customers and shop managers.</strong></p>
<p>Initially developed in 2024 to <strong>guarantee a perfect workflow</strong> for the LCweb shop, this plugin contains all the LCweb expertise in managing thousands of customers since 2012!<br />
</p>
<h2 id="h-top-3-features">Features list</h2>
<ul class="wccom-tick-list-primary">
<li><strong>Truly plug & play:</strong> install, define your refund reasons and you are virtually done</li>
<li><strong>Seamless integration</strong> in WooCommerce view/edit order pages. Self-adapting to your theme’s style</li>
<li><strong>Full or partial refunds:</strong> let the customer choose exactly which product (and how many products) to ask the refund for</li>
<li><strong>Define refundable elements:</strong>
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<li>restrict by <strong>order’s maximum age</strong></li>
<li>avoid refunds for <strong>discounted products</strong></li>
<li>allow <strong>one/multiple refund</strong> requests per order</li>
<li>(product-specific) set <strong>single products as not refundable</strong></li>
<li>(product-specific) define <strong>maximum order’s age for single products</strong></li>
<li>(product-specific) prevent refunds for<strong> renewal orders</strong> (require <a href="https://woocommerce.com/products/woocommerce-subscriptions/" target="_blank" rel="noopener">WooCommerce Subscriptions</a> plugin)</li>
</ul>
<p>
    </li>
<li><strong>Painless management for admins</strong>
<ul class="wccom-tick-list-primary">
<li><strong>dedicated requests list page</strong>, where to filter them by date and status</li>
<li><strong>Pending requests warnings</strong> on both side menu and WordPress topbar</li>
<li>Ability to <strong>simply reply or also approve/refuse</strong> the refund request</li>
<li><strong>Direct approval to refund:</strong> automatic refund form filling for approved requests, letting you choose which way to proceed. Only with one click</li>
<li><strong>Simple text editor</strong>, to quickly format reply text and add links (<em>NB: there’s also an auto-linking system!</em>)</li>
</ul>
<p>
    </li>
<li><strong>Private attachments engine</strong>
<ul class="wccom-tick-list-primary">
<li>Upload files in admin replies and (optionally) allow customers to do the same on frontend</li>
<li>Optionally <strong>require customers to upload</strong> files in order to open a refund request</li>
<li>Choose which file <strong>types, files number and size</strong> to allow</li>
<li><strong>Truly private</strong>: only involved users can reach files</li>
</ul>
<p>
    </li>
<li><strong>E-mail notifications:</strong>
<ul class="wccom-tick-list-secondary">
<li>Inform shop managers whenever a <strong>new refund request is created</strong></li>
<li>Inform the customer when a <strong>shop manager replied</strong> to his request</li>
<li>Inform shop managers when the <strong>customer replied</strong> to an opened request</li>
<li><strong>Fully customizable e-mail</strong> texts with special placeholders (eg. refund/reply text, involved products, direct link)</li>
<li><strong>E-mail test system</strong>: remember visual previews will never look as a true inbox!</li>
</ul>
<p>
    </li>
<li><strong>Chat-like interface</strong>: each request is displayed as a chat between managers and the customer, giving a modern and professional touch to your shop</li>
<li><strong>Built for teams:</strong> define how shop manager replies are displayed (generic “STAFF”, user nicename or a custom text). Always have a reference on who replies</li>
<li><strong>Refund disclaimer:</strong> optionally require the customer to accept a fully customizable disclaimer in order to open a request</li>
<li><strong>Styling settings:</strong> customize the look & feel to fully match your website’s theme</li>
</ul>
<p></p>
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<h3>Seamless integration on any website</h3>
<p>LC Refund Requests has been developed to grant the most natural and integrated user experience possible. Customers can ask for a partial or full refund directly in the order page</p>
<p>Using WooCommerce elements, in most cases you won’t even have to worry about the styling part. A real plug & play module!</p>
</p></div>
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            <img src="https://woocommerce.com/wp-content/uploads/2025/04/10_wrr_new_rr_screen_b8498a.png" alt="frontend request opening" />
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<h3>Chat-like interface</h3>
<p>Requests are managed and displayed as a real chat between customers and shop managers, giving your shop a real premium and professional look.</p>
<p>Do you have a managers team? Is indeed possible to display the reply author’s nicename!</p>
</p></div>
<div class="wccom-bundle-section-image"><img src="https://woocommerce.com/wp-content/uploads/2025/04/20_wrr_front_rr_screen_7d86f0.png" alt="frontend request interface" /></div>
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<h3>Painless management</h3>
<p>A dedicated admin page lists the requests, allowing a quick overview over them. Reaching the order page will be possible to leave a simple reply or also approve/refuse the request.</p>
<p>Upon approval, the plugin will automatically fill the WooCommerce refund form: only takes a click to complete the process!</p>
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            <img src="https://woocommerce.com/wp-content/uploads/2025/04/30_wrr_backend-panel_2704ba.png" alt="backend refund requests list" />
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<h3>Truly safe file attachments</h3>
<p>Shops selling physical goods often <strong>need proof</strong> of a faulty product or specific documents to process refunds.</p>
<p>LC Refunds Requests offers a <strong>customizable file attachment engine</strong> for admins or customers. Choose allowed file types, number, and size — even make a file required to open a request.</p>
<p>Configure it as you wish and <strong>forget data worries:</strong> files are accessible only after <strong>strict security checks!</strong></p>
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            <img src="https://woocommerce.com/wp-content/uploads/2025/05/wrr_uploads_preview.png" alt="safe attachments" />
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<h3>E-mail Notifications</h3>
<p>While totally optional, a true professional shop cannot miss this feature: inform customers and managers about refund requests status. Is possible to inform admins about new refund requests or customer replies or also notify the customer whenever its request has been answered!</p>
<p>Each e-mail is fully customizable with special text placeholders and a true e-mail test.</p>
</p></div>
<div class="wccom-bundle-section-image"><img src="https://woocommerce.com/wp-content/uploads/2025/04/100_wrr_true_email_demo_ec8eb8.png" alt="email notification" /></div>
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<h3>Tailored on your needs</h3>
<p>Decide which products can be refunded and the refund conditions: order’s maximum age, discard discounted products, discard subscription renewals (require <a href="https://woocommerce.com/products/woocommerce-subscriptions/" target="_blank" rel="noopener">WooCommerce Subscriptions</a> plugin).</p>
<p>The fine tune is up to you: globally or for every single product!</p>
</p></div>
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            <img src="https://woocommerce.com/wp-content/uploads/2025/04/60_wrr_main_settings_ea00d1.png" alt="plugin settings" />
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LC Refund Requests

<p>The smoothest way to professionally manage refund requests on your WooCommerce store!</p>

<p><span style="font-weight: 400">Customer refunds are a smart way to establish trust and brand authenticity, creating a loyal customer base. If your customers know they can expect refunds when things go wrong, they are more likely to make purchases. If you are thinking of optimizing refunds on your store, you can consider the Advanced Returns and Refunds for WooCommerce. </span></p>
<p><span style="font-weight: 400">This extension allows you to automatically or manually accept refund requests using a simple rule-based approach. You can allow customers to refund their whole orders or specific products from an order. Additionally, customers can upload files with their refund requests, and each refund request opens a chat thread that helps merchants and customers communicate. This highly customizable extension allows you to customize the refund button, add pre-made refund reasons, or allow customers to add other reasons. In addition to this customize refund coupons, and additionally, you can restrict refunds by user roles, products, country, or payment method and enable refunds per product or for the whole order. </span></p>
<h2>Features</h2>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">Streamline product refunds with an easy-to-use refund manager</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Accept refunds automatically or manually</span></li>
<li>Create multiple scenario-based rules for refund requests</li>
<li>Communicate to customers via the inbuilt chat feature</li>
<li style="font-weight: 400"><span style="font-weight: 400">Allow customers to attach files with refund requests</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Restrict refund requests by:</span>
<ul>
<li>Products</li>
<li>Categories</li>
<li>User roles</li>
<li>Amount spent</li>
<li>Days since the order was placed</li>
<li>Order countries</li>
<li>Order payment method</li>
<li>Order statuses</li>
</ul>
</li>
<li style="font-weight: 400"><span style="font-weight: 400">Customize refund button text & styling</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Adjust coupon code prefix</span><span style="font-weight: 400"> and expiry</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Allow customers to refund the whole order and specific products</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Show custom messages for nonrefundable items </span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Display a custom message when a refund request is successfully sent </span></li>
<li style="font-weight: 400"><span style="font-weight: 400">View a complete request log for on-hold, rejected, approved refund requests, etc. </span></li>
</ul>
<h2>Swiftly Offer Refunds to Your Customers – Automatically or Manually</h2>
<p><span style="font-weight: 400">With the Advanced Returns and Refunds for WooCommerce, you can choose to offer refunds to customers manually or automatically. Customers can request refunds through the My Account page, upload files, and add a message. </span></p>
<p><span style="font-weight: 400">Once received, you can either manually accept their request from the refund request log or automatically accept it if it fulfills certain criteria. The criteria can be set using a rule-based approach, where you can set restrictions based on products, country, payment method, etc.</span></p>
<p><span style="font-weight: 400">Additionally, you can customize the refund button and refund coupon and show custom messages to users once a request is sent.</span></p>
<p><img class="alignnone size-full wp-image-18734004931231" src="https://woocommerce.com/wp-content/uploads/2024/11/woocommerce-refunds-2229111.png" alt="" width="980" height="912" /></p>
<h2 style="text-align: center">Multiple Ways to Restrict Refunds</h2>
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<h3>Restrict refunds by products & categories</h3>
<p>Many stores offer refunds on specific products and categories only since some items are non-refundable. To address this issue, the advance returns and refunds extension for WooCommerce allows merchants to offer refunds on specific products & categories or entire stores.</p>
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<div class="wccom-bundle-section-image"><img src="https://woocommerce.com/wp-content/uploads/2024/11/refund-for-woocommerce-1.png" alt="imagealt" /></div>
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<h3>Restrict refunds by user roles</h3>
<p>Merchants can choose to offer refunds to specific user roles only. This ensures that refund requirements and eligibility criteria are met when offering refunds. This streamlines the refund management process, leading to improved customer satisfaction and operational efficiency.</p>
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<div class="wccom-bundle-section-image"><img src="https://woocommerce.com/wp-content/uploads/2024/11/woocommerce-refunds-213421212.png" alt="imagealt" /></div>
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<h3>Restrict refunds by order date</h3>
<p>Almost all stores that offer refunds have a refund policy that returns can be made within x amount of days after delivery. To ensure that store owners can implement a time-bound refund policy, this smart refund extension enables merchants to add days, after which the refund button will hide automatically.</p>
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<div class="wccom-bundle-section-image"><img src="https://woocommerce.com/wp-content/uploads/2024/11/woocommerce-refunds-2.png" alt="imagealt" /></div>
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<h3>Restrict refunds by order status and order amount</h3>
<p>Sometimes, order amounts can be so insignificant that the shipment, taxation, and other charges accumulate to a greater amount than the original order amount. Usually, merchants often reject refunds on such orders. With this extension, merchants can easily restrict orders lower than a specific amount for refunds.</p>
</div>
<div class="wccom-bundle-section-image"><img src="https://woocommerce.com/wp-content/uploads/2024/11/woocommerce-returns-3.png" alt="imagealt" /></div>
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<h3>Restrict refunds by payment methods</h3>
<p>Managing refunds made from cash and delivery orders can be pretty challenging for some store owners; they are not only required to collect the return package but also responsible for returning the amount to the requester. This extension allows store owners to restrict refunds by payment methods easily.</p>
</div>
<div class="wccom-bundle-section-image"><img class="alignnone size-full wp-image-18734004927351" src="https://woocommerce.com/wp-content/uploads/2024/11/woocommerce-refunds-2311.png" alt="" width="967" height="1075" /></div>
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<h3>Restrict refunds by user country</h3>
<p>If merchants face difficulties in shipping to a country, then they also tend to avoid accepting refunds from those countries. This extension allows merchants to restrict refunds by customer’s country easily.</p>
</div>
<div class="wccom-bundle-section-image"><img src="https://woocommerce.com/wp-content/uploads/2024/11/Refunds-for-woocommerce-1233.png" alt="imagealt" /></div>
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<h2>Enhance User Experience with Intuitive Refund Chat</h2>
<p>Our innovative extension offers a seamless way for you and your customers to communicate through built-in chat features. This feature is beneficial for both sellers and customers. Sellers can now easily request to inspect the condition of products before approving a refund. At the same time, customers can conveniently inquire about receiving a refund in cash or store credit directly through the chat function. Refund chat can not only improve customer service experience but can also boost customer satisfaction levels to all-time highs.</p>
<p><img class="alignnone size-full wp-image-18734004931186" src="https://woocommerce.com/wp-content/uploads/2024/11/woocommerce-refunds-22291.png" alt="" width="980" height="968" /></p>
<p> </p>
<h2>Allow Customers to Attach Files with Refund Requests</h2>
<p><span style="font-weight: 400">To ensure a seamless customer experience, allow them to upload file attachments along with their refund requests. Merchants can make file uploads mandatory or optional; in addition to this, allowed file types can be conveyed to customers via customizable error messages.</span></p>
<p><img class="alignnone size-full wp-image-18734004931187" src="https://woocommerce.com/wp-content/uploads/2024/11/woocommerce-refund-2223.png" alt="" width="980" height="578" /></p>
<p> </p>
<h2>View Request History through a Comprehensive Log</h2>
<p><span style="font-weight: 400">You can easily enable manual refund approvals from a log. You can view applications on hold, rejected, or approved. You can also see which requests are new, in process, or have been closed. With this data, you can respond to each application in a timely manner and make informed decisions for the future.<br />
</span></p>
<p><img class="alignnone size-full wp-image-18734004931189" src="https://woocommerce.com/wp-content/uploads/2024/11/woocommerce-refund2224.png" alt="" width="980" height="459" /></p>
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Advanced Returns and Refunds

<p>Easily process returns and refunds with our cutting-edge, fully automated refund management system. Whether you prefer automatic or manual processing, our system can handle it all seamlessly.</p>

LC Refund Requests vs Advanced Returns and Refunds