<h2 id="h-top-3-features">Seamlessly integrated, seamlessly managed!</h2>
<p>LC Refund Requests has been developed to <strong>grant you and your customers the most natural and professional way</strong> to manage this e-commerce store side. Straight to the point, to give you a <strong>valuable tool</strong> on which to base your business: <strong>easy to be used by customers and shop managers.</strong></p>
<p>Initially developed in 2024 to <strong>guarantee a perfect workflow</strong> for the LCweb shop, this plugin contains all the LCweb expertise in managing thousands of customers since 2012!<br />
</p>
<h2 id="h-top-3-features">Features list</h2>
<ul class="wccom-tick-list-primary">
<li><strong>Truly plug & play:</strong> install, define your refund reasons and you are virtually done</li>
<li><strong>Seamless integration</strong> in WooCommerce view/edit order pages. Self-adapting to your theme’s style</li>
<li><strong>Full or partial refunds:</strong> let the customer choose exactly which product (and how many products) to ask the refund for</li>
<li><strong>Define refundable elements:</strong>
<ul class="wccom-tick-list-primary">
<li>restrict by <strong>order’s maximum age</strong></li>
<li>avoid refunds for <strong>discounted products</strong></li>
<li>allow <strong>one/multiple refund</strong> requests per order</li>
<li>(product-specific) set <strong>single products as not refundable</strong></li>
<li>(product-specific) define <strong>maximum order’s age for single products</strong></li>
<li>(product-specific) prevent refunds for<strong> renewal orders</strong> (require <a href="https://woocommerce.com/products/woocommerce-subscriptions/" target="_blank" rel="noopener">WooCommerce Subscriptions</a> plugin)</li>
</ul>
<p>
    </li>
<li><strong>Painless management for admins</strong>
<ul class="wccom-tick-list-primary">
<li><strong>dedicated requests list page</strong>, where to filter them by date and status</li>
<li><strong>Pending requests warnings</strong> on both side menu and WordPress topbar</li>
<li>Ability to <strong>simply reply or also approve/refuse</strong> the refund request</li>
<li><strong>Direct approval to refund:</strong> automatic refund form filling for approved requests, letting you choose which way to proceed. Only with one click</li>
<li><strong>Simple text editor</strong>, to quickly format reply text and add links (<em>NB: there’s also an auto-linking system!</em>)</li>
</ul>
<p>
    </li>
<li><strong>Private attachments engine</strong>
<ul class="wccom-tick-list-primary">
<li>Upload files in admin replies and (optionally) allow customers to do the same on frontend</li>
<li>Optionally <strong>require customers to upload</strong> files in order to open a refund request</li>
<li>Choose which file <strong>types, files number and size</strong> to allow</li>
<li><strong>Truly private</strong>: only involved users can reach files</li>
</ul>
<p>
    </li>
<li><strong>E-mail notifications:</strong>
<ul class="wccom-tick-list-secondary">
<li>Inform shop managers whenever a <strong>new refund request is created</strong></li>
<li>Inform the customer when a <strong>shop manager replied</strong> to his request</li>
<li>Inform shop managers when the <strong>customer replied</strong> to an opened request</li>
<li><strong>Fully customizable e-mail</strong> texts with special placeholders (eg. refund/reply text, involved products, direct link)</li>
<li><strong>E-mail test system</strong>: remember visual previews will never look as a true inbox!</li>
</ul>
<p>
    </li>
<li><strong>Chat-like interface</strong>: each request is displayed as a chat between managers and the customer, giving a modern and professional touch to your shop</li>
<li><strong>Built for teams:</strong> define how shop manager replies are displayed (generic “STAFF”, user nicename or a custom text). Always have a reference on who replies</li>
<li><strong>Refund disclaimer:</strong> optionally require the customer to accept a fully customizable disclaimer in order to open a request</li>
<li><strong>Styling settings:</strong> customize the look & feel to fully match your website’s theme</li>
</ul>
<p></p>
<hr />
<div class="wccom-bundle-section">
<div class="wccom-bundle-section-container">
<div class="wccom-bundle-section-content wccom-bundle-section-left">
<h3>Seamless integration on any website</h3>
<p>LC Refund Requests has been developed to grant the most natural and integrated user experience possible. Customers can ask for a partial or full refund directly in the order page</p>
<p>Using WooCommerce elements, in most cases you won’t even have to worry about the styling part. A real plug & play module!</p>
</p></div>
<div class="wccom-bundle-section-image">
            <img src="https://woocommerce.com/wp-content/uploads/2025/04/10_wrr_new_rr_screen_b8498a.png" alt="frontend request opening" />
        </div>
</p></div>
</div>
<div class="wccom-bundle-section">
<div class="wccom-bundle-section-container">
<div class="wccom-bundle-section-content wccom-bundle-section-right">
<h3>Chat-like interface</h3>
<p>Requests are managed and displayed as a real chat between customers and shop managers, giving your shop a real premium and professional look.</p>
<p>Do you have a managers team? Is indeed possible to display the reply author’s nicename!</p>
</p></div>
<div class="wccom-bundle-section-image"><img src="https://woocommerce.com/wp-content/uploads/2025/04/20_wrr_front_rr_screen_7d86f0.png" alt="frontend request interface" /></div>
</p></div>
</div>
<div class="wccom-bundle-section">
<div class="wccom-bundle-section-container">
<div class="wccom-bundle-section-content wccom-bundle-section-left">
<h3>Painless management</h3>
<p>A dedicated admin page lists the requests, allowing a quick overview over them. Reaching the order page will be possible to leave a simple reply or also approve/refuse the request.</p>
<p>Upon approval, the plugin will automatically fill the WooCommerce refund form: only takes a click to complete the process!</p>
</p></div>
<div class="wccom-bundle-section-image">
            <img src="https://woocommerce.com/wp-content/uploads/2025/04/30_wrr_backend-panel_2704ba.png" alt="backend refund requests list" />
        </div>
</p></div>
</div>
<div class="wccom-bundle-section">
<div class="wccom-bundle-section-container">
<div class="wccom-bundle-section-content wccom-bundle-section-right">
<h3>Truly safe file attachments</h3>
<p>Shops selling physical goods often <strong>need proof</strong> of a faulty product or specific documents to process refunds.</p>
<p>LC Refunds Requests offers a <strong>customizable file attachment engine</strong> for admins or customers. Choose allowed file types, number, and size — even make a file required to open a request.</p>
<p>Configure it as you wish and <strong>forget data worries:</strong> files are accessible only after <strong>strict security checks!</strong></p>
</p></div>
<div class="wccom-bundle-section-image">
            <img src="https://woocommerce.com/wp-content/uploads/2025/05/wrr_uploads_preview.png" alt="safe attachments" />
        </div>
</p></div>
</div>
<div class="wccom-bundle-section">
<div class="wccom-bundle-section-container">
<div class="wccom-bundle-section-content wccom-bundle-section-left">
<h3>E-mail Notifications</h3>
<p>While totally optional, a true professional shop cannot miss this feature: inform customers and managers about refund requests status. Is possible to inform admins about new refund requests or customer replies or also notify the customer whenever its request has been answered!</p>
<p>Each e-mail is fully customizable with special text placeholders and a true e-mail test.</p>
</p></div>
<div class="wccom-bundle-section-image"><img src="https://woocommerce.com/wp-content/uploads/2025/04/100_wrr_true_email_demo_ec8eb8.png" alt="email notification" /></div>
</p></div>
</div>
<div class="wccom-bundle-section">
<div class="wccom-bundle-section-container">
<div class="wccom-bundle-section-content wccom-bundle-section-right">
<h3>Tailored on your needs</h3>
<p>Decide which products can be refunded and the refund conditions: order’s maximum age, discard discounted products, discard subscription renewals (require <a href="https://woocommerce.com/products/woocommerce-subscriptions/" target="_blank" rel="noopener">WooCommerce Subscriptions</a> plugin).</p>
<p>The fine tune is up to you: globally or for every single product!</p>
</p></div>
<div class="wccom-bundle-section-image">
            <img src="https://woocommerce.com/wp-content/uploads/2025/04/60_wrr_main_settings_ea00d1.png" alt="plugin settings" />
        </div>
</p></div>
</div>

LC Refund Requests

<p>The smoothest way to professionally manage refund requests on your WooCommerce store!</p>

<ul class="wccom-tick-list-primary">
<li style="font-weight: 400"><b>Attach Documents</b>: Include multiple documents, such as user guides, FAQs, and warranties.</li>
<li style="font-weight: 400"><b>Bulk Attachment:</b> Create smart rules to assign documents to specific products or entire categories.</li>
<li style="font-weight: 400"><b>Product-Level Attachments</b>: Add and manage multiple attachments directly from the WooCommerce product edit page.</li>
<li style="font-weight: 400"><b>Shortcode Support</b>: Use shortcodes to display general or product-specific documents anywhere on your site.</li>
<li style="font-weight: 400"><b>Upload Files or URL</b>: Upload files directly or link to external sources like YouTube, Google Drive, or Dropbox.</li>
<li style="font-weight: 400"><b>Attachment in Order Email:</b> Include the product document or attachment in the order confirmation email so customers can stay informed.</li>
<li><b>Choose Display Position:</b> Display the documents in the product tabs or after the add-to-cart button, giving you more flexibility.</li>
<li><b>User Role Control</b>: Restrict document access based on specific user roles to control visibility.</li>
<li><strong>Import via CSV:</strong> Easily import product attachments in bulk using a CSV file.</li>
</ul>
<h2><b>Attach Product Documents and Attachments for Additional Information</b></h2>
<p>Everyone wants to increase sales, and a simple way to do that is by making the buying process easier. Customers feel more confident when they have all the information they need before making a purchase. Providing product documents helps remove doubts and makes it easier for them to decide. The WooCommerce product documents plugin allows you to display product documentation with a shortcode or below the short description.<br />
You can add multiple product documents, such as user guides, specifications, and troubleshooting manuals, to give customers complete information. Attach documents to individual products or entire categories to save time and ensure consistency. Upload files directly to your website or link external URLs from platforms like Google Drive or Dropbox. You can also easily attach documents from the WooCommerce product edit page, making them instantly available to customers.</p>
<h2><b>Include Product Attachments and Documents</b></h2>
<p>Attach documents like user manuals, installation guides, FAQs, and warranty details to make it easy for customers to find important product information. Clear documentation helps customers understand your products better, reducing confusion and support requests. The WooCommerce Product Documents plugin allows you to upload multiple files per product or category, ensuring customers always have access to the information they need.</p>
<p><img class="alignnone size-medium wp-image-18734006329894" src="https://woocommerce.com/wp-content/uploads/2025/04/Include-Product-Attachments-and-Documents.png?w=896" alt="Include Product Attachments and Documents" width="896" height="489" /></p>
<h2><b>Use Shortcode to Display Documents/Attachments</b></h2>
<p>You can easily display product documents anywhere on your site using shortcodes. A general shortcode lets you showcase a list of common documents in any location, such as a dedicated documentation page or a sidebar. If you need to display documents for a specific product, you can use a product-specific shortcode to ensure customers find the right information directly on the product page or any custom placement.</p>
<p><img class="alignnone size-medium wp-image-18734006329895" src="https://woocommerce.com/wp-content/uploads/2025/04/Use-Shortcode-to-Display-Documents-Attachments.png?w=811" alt="Use Shortcode to Display Documents Attachments" width="811" height="159" /></p>
<h2><b>Add Product Attachments on Product Level</b></h2>
<p>Easily manage and attach documents directly from the WooCommerce product edit page. Go to the product settings, upload the necessary files, and they will be instantly available to customers. You can add user manuals, installation guides, FAQs, or any other important documents without hassle. This makes it simple to keep product information organized and accessible, reducing customer confusion and support requests.</p>
<p><img class="alignnone size-medium wp-image-18734006329896" src="https://woocommerce.com/wp-content/uploads/2025/04/Add-Product-Attachments-on-Product-Level.png?w=872" alt="Add Product Attachments on Product Level" width="872" height="646" /></p>
<h2><b>Choose where to Display the Documents/Attachments</b></h2>
<p>The WooCommerce product documents plugin allows you to customize where you want to display the product attachment. You can display it in the product tabs or after the add to cart button. This allows store owners to customize the layout of their pages to meet their requirements.</p>
<h4></h4>
<p class="jetpack-slideshow-noscript robots-nocontent">This slideshow requires JavaScript.</p><div id="gallery-0-1-slideshow" class="jetpack-slideshow-window jetpack-slideshow jetpack-slideshow-black" data-trans="fade" data-autostart="1" data-gallery="[{"src":"https:\/\/woocommerce.com\/wp-content\/uploads\/2025\/04\/Choose-where-to-Display-the-Documents-Attachments-In-Product-Tab-1.png","id":"18734006329984","title":"Choose where to Display the Documents Attachments In Product Tab","alt":"Choose where to Display the Documents Attachments In Product Tab","caption":"Product Tab","itemprop":"image"},{"src":"https:\/\/woocommerce.com\/wp-content\/uploads\/2025\/04\/Choose-where-to-Display-the-Documents-Attachments-After-the-Add-to-Cart-Button-1.png","id":"18734006329983","title":"Choose where to Display the Documents Attachments After the Add to Cart Button","alt":"Choose where to Display the Documents Attachments After the Add to Cart Button","caption":"After the Add to Cart Button","itemprop":"image"}]"></div>
<h2><b>Add Multiple Documents for Each Product</b></h2>
<p>You can upload multiple documents for each product to give customers all the information they need. Add user guides, specifications, troubleshooting manuals, or any other important files. This is especially helpful for products that need detailed instructions or come in multiple languages.</p>
<p><img class="alignnone size-medium wp-image-18734006329907" src="https://woocommerce.com/wp-content/uploads/2025/04/Add-Multiple-Documents-for-Each-Product.png?w=896" alt="Add Multiple Documents for Each Product" width="896" height="323" /></p>
<h2><b>Multiple Designs for Displaying Product Attachments</b></h2>
<p>Show your product attachments in multiple stylish layouts, including card grid, simple row, or accordions. Choose the design that best fits your store’s look while keeping files easy to view and download. Enhance user experience with a clean, professional presentation for all your product documents.</p>
<p class="jetpack-slideshow-noscript robots-nocontent">This slideshow requires JavaScript.</p><div id="gallery-0-2-slideshow" class="jetpack-slideshow-window jetpack-slideshow jetpack-slideshow-black" data-trans="fade" data-autostart="1" data-gallery="[{"src":"https:\/\/woocommerce.com\/wp-content\/uploads\/2025\/04\/Multiple-Designs-for-Displaying-Product-Attachments-Simple-Row-1.png","id":"18734006329989","title":"Multiple Designs for Displaying Product Attachments \u0026#8211; Simple Row","alt":"Multiple Designs for Displaying Product Attachments - Simple Row","caption":"Simple Row","itemprop":"image"},{"src":"https:\/\/woocommerce.com\/wp-content\/uploads\/2025\/04\/Multiple-Designs-for-Displaying-Product-Attachments-Card-Grid-1.png","id":"18734006329990","title":"Multiple Designs for Displaying Product Attachments \u0026#8211; Card Grid","alt":"Multiple Designs for Displaying Product Attachments - Card Grid","caption":"Card Grid","itemprop":"image"},{"src":"https:\/\/woocommerce.com\/wp-content\/uploads\/2025\/04\/Multiple-Designs-for-Displaying-Product-Attachments-Accordion-Style-1.png","id":"18734006329991","title":"Multiple Designs for Displaying Product Attachments \u0026#8211; Accordion Style","alt":"Multiple Designs for Displaying Product Attachments - Accordion Style","caption":"Accordion Style","itemprop":"image"}]"></div>
<h2><b>Assign Documents to Specific Product or Category</b></h2>
<p>You can assign documents to both individual products and entire categories, giving you full control over how information is shared. Attach specific documents to individual products when they have unique instructions, user guides, or specifications. If multiple products in a category share the same documents, assign them at the category level to save time and ensure consistency.</p>
<p><img class="alignnone size-medium wp-image-18734006329915" src="https://woocommerce.com/wp-content/uploads/2025/04/Assign-Documents-to-Specific-Product-or-Category.png?w=865" alt="Assign Documents to Specific Product or Category" width="865" height="216" /></p>
<h2><b>Upload Files or Add External URLs</b></h2>
<p>You can add product documents in two ways:</p>
<ul>
<li><b>Upload Files Directly</b>: Add documents like user manuals, guides, or warranties by uploading them to your website. This keeps them easily accessible for customers.</li>
<li><b>Link External URLs</b>: Add URLs for documents or videos hosted on platforms like Google Drive, YouTube, or Dropbox. This option helps you keep files updated without having to re-upload them to your site.</li>
</ul>
<p>With these options, you can manage documents efficiently while ensuring customers always have the latest information.</p>
<p><img class="alignnone size-medium wp-image-18734006329919" src="https://woocommerce.com/wp-content/uploads/2025/04/Upload-Files-or-Add-External-URLs.png?w=866" alt="Upload Files or Add External URLs" width="866" height="259" /></p>
<h2><b>Include Product Documents in the Order Email and My Account Section</b></h2>
<p>Keep customers updated by providing them with the product documents and attachments at different stages. Customers will receive the documents in the order email and can also check them in the My Account section. This way, customers can easily access the documents whenever they want.</p>
<p class="jetpack-slideshow-noscript robots-nocontent">This slideshow requires JavaScript.</p><div id="gallery-0-3-slideshow" class="jetpack-slideshow-window jetpack-slideshow jetpack-slideshow-black" data-trans="fade" data-autostart="1" data-gallery="[{"src":"https:\/\/woocommerce.com\/wp-content\/uploads\/2025\/04\/Include-Product-Documents-in-the-Order-Email-2.png","id":"18734006332703","title":"Include Product Documents in the Order Email","alt":"Include Product Documents in the Order Email","caption":"Order Email","itemprop":"image"},{"src":"https:\/\/woocommerce.com\/wp-content\/uploads\/2025\/04\/Include-Product-Documents-in-the-My-Account-Section-3.png","id":"18734006332704","title":"Include Product Documents in the My Account Section","alt":"Include Product Documents in the My Account Section","caption":"My Account Section","itemprop":"image"}]"></div>
<h2>Import Product Attachments in Bulk via CSV</h2>
<p>Managing attachments across a large catalog can be time-consuming when done one product at a time. With the CSV import feature, you can add or update product attachments across multiple products at once, saving time and keeping your store consistent. Upload your file and choose whether to append new attachments to existing ones or replace them entirely. You can also control whether imported attachments are available for download. A downloadable CSV template is available within the plugin to help you get started quickly.</p>
<p><img class="alignnone size-medium wp-image-18734006629283" src="https://woocommerce.com/wp-content/uploads/2025/04/Screenshot_4.png?w=591" alt="" width="591" height="521" /></p>

Product Documents and Attachments

<h2><b>Include Documents or Attachments with Products to Provide Customers with Necessary Information and Minimize Purchasing Barriers.</b></h2>

LC Refund Requests vs Product Documents and Attachments