<h2 id="h-top-3-features">Seamlessly integrated, seamlessly managed!</h2>
<p>LC Refund Requests has been developed to <strong>grant you and your customers the most natural and professional way</strong> to manage this e-commerce store side. Straight to the point, to give you a <strong>valuable tool</strong> on which to base your business: <strong>easy to be used by customers and shop managers.</strong></p>
<p>Initially developed in 2024 to <strong>guarantee a perfect workflow</strong> for the LCweb shop, this plugin contains all the LCweb expertise in managing thousands of customers since 2012!<br />
</p>
<h2 id="h-top-3-features">Features list</h2>
<ul class="wccom-tick-list-primary">
<li><strong>Truly plug & play:</strong> install, define your refund reasons and you are virtually done</li>
<li><strong>Seamless integration</strong> in WooCommerce view/edit order pages. Self-adapting to your theme’s style</li>
<li><strong>Full or partial refunds:</strong> let the customer choose exactly which product (and how many products) to ask the refund for</li>
<li><strong>Define refundable elements:</strong>
<ul class="wccom-tick-list-primary">
<li>restrict by <strong>order’s maximum age</strong></li>
<li>avoid refunds for <strong>discounted products</strong></li>
<li>allow <strong>one/multiple refund</strong> requests per order</li>
<li>(product-specific) set <strong>single products as not refundable</strong></li>
<li>(product-specific) define <strong>maximum order’s age for single products</strong></li>
<li>(product-specific) prevent refunds for<strong> renewal orders</strong> (require <a href="https://woocommerce.com/products/woocommerce-subscriptions/" target="_blank" rel="noopener">WooCommerce Subscriptions</a> plugin)</li>
</ul>
<p>
    </li>
<li><strong>Painless management for admins</strong>
<ul class="wccom-tick-list-primary">
<li><strong>dedicated requests list page</strong>, where to filter them by date and status</li>
<li><strong>Pending requests warnings</strong> on both side menu and WordPress topbar</li>
<li>Ability to <strong>simply reply or also approve/refuse</strong> the refund request</li>
<li><strong>Direct approval to refund:</strong> automatic refund form filling for approved requests, letting you choose which way to proceed. Only with one click</li>
<li><strong>Simple text editor</strong>, to quickly format reply text and add links (<em>NB: there’s also an auto-linking system!</em>)</li>
</ul>
<p>
    </li>
<li><strong>Private attachments engine</strong>
<ul class="wccom-tick-list-primary">
<li>Upload files in admin replies and (optionally) allow customers to do the same on frontend</li>
<li>Optionally <strong>require customers to upload</strong> files in order to open a refund request</li>
<li>Choose which file <strong>types, files number and size</strong> to allow</li>
<li><strong>Truly private</strong>: only involved users can reach files</li>
</ul>
<p>
    </li>
<li><strong>E-mail notifications:</strong>
<ul class="wccom-tick-list-secondary">
<li>Inform shop managers whenever a <strong>new refund request is created</strong></li>
<li>Inform the customer when a <strong>shop manager replied</strong> to his request</li>
<li>Inform shop managers when the <strong>customer replied</strong> to an opened request</li>
<li><strong>Fully customizable e-mail</strong> texts with special placeholders (eg. refund/reply text, involved products, direct link)</li>
<li><strong>E-mail test system</strong>: remember visual previews will never look as a true inbox!</li>
</ul>
<p>
    </li>
<li><strong>Chat-like interface</strong>: each request is displayed as a chat between managers and the customer, giving a modern and professional touch to your shop</li>
<li><strong>Built for teams:</strong> define how shop manager replies are displayed (generic “STAFF”, user nicename or a custom text). Always have a reference on who replies</li>
<li><strong>Refund disclaimer:</strong> optionally require the customer to accept a fully customizable disclaimer in order to open a request</li>
<li><strong>Styling settings:</strong> customize the look & feel to fully match your website’s theme</li>
</ul>
<p></p>
<hr />
<div class="wccom-bundle-section">
<div class="wccom-bundle-section-container">
<div class="wccom-bundle-section-content wccom-bundle-section-left">
<h3>Seamless integration on any website</h3>
<p>LC Refund Requests has been developed to grant the most natural and integrated user experience possible. Customers can ask for a partial or full refund directly in the order page</p>
<p>Using WooCommerce elements, in most cases you won’t even have to worry about the styling part. A real plug & play module!</p>
</p></div>
<div class="wccom-bundle-section-image">
            <img src="https://woocommerce.com/wp-content/uploads/2025/04/10_wrr_new_rr_screen_b8498a.png" alt="frontend request opening" />
        </div>
</p></div>
</div>
<div class="wccom-bundle-section">
<div class="wccom-bundle-section-container">
<div class="wccom-bundle-section-content wccom-bundle-section-right">
<h3>Chat-like interface</h3>
<p>Requests are managed and displayed as a real chat between customers and shop managers, giving your shop a real premium and professional look.</p>
<p>Do you have a managers team? Is indeed possible to display the reply author’s nicename!</p>
</p></div>
<div class="wccom-bundle-section-image"><img src="https://woocommerce.com/wp-content/uploads/2025/04/20_wrr_front_rr_screen_7d86f0.png" alt="frontend request interface" /></div>
</p></div>
</div>
<div class="wccom-bundle-section">
<div class="wccom-bundle-section-container">
<div class="wccom-bundle-section-content wccom-bundle-section-left">
<h3>Painless management</h3>
<p>A dedicated admin page lists the requests, allowing a quick overview over them. Reaching the order page will be possible to leave a simple reply or also approve/refuse the request.</p>
<p>Upon approval, the plugin will automatically fill the WooCommerce refund form: only takes a click to complete the process!</p>
</p></div>
<div class="wccom-bundle-section-image">
            <img src="https://woocommerce.com/wp-content/uploads/2025/04/30_wrr_backend-panel_2704ba.png" alt="backend refund requests list" />
        </div>
</p></div>
</div>
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<div class="wccom-bundle-section-container">
<div class="wccom-bundle-section-content wccom-bundle-section-right">
<h3>Truly safe file attachments</h3>
<p>Shops selling physical goods often <strong>need proof</strong> of a faulty product or specific documents to process refunds.</p>
<p>LC Refunds Requests offers a <strong>customizable file attachment engine</strong> for admins or customers. Choose allowed file types, number, and size — even make a file required to open a request.</p>
<p>Configure it as you wish and <strong>forget data worries:</strong> files are accessible only after <strong>strict security checks!</strong></p>
</p></div>
<div class="wccom-bundle-section-image">
            <img src="https://woocommerce.com/wp-content/uploads/2025/05/wrr_uploads_preview.png" alt="safe attachments" />
        </div>
</p></div>
</div>
<div class="wccom-bundle-section">
<div class="wccom-bundle-section-container">
<div class="wccom-bundle-section-content wccom-bundle-section-left">
<h3>E-mail Notifications</h3>
<p>While totally optional, a true professional shop cannot miss this feature: inform customers and managers about refund requests status. Is possible to inform admins about new refund requests or customer replies or also notify the customer whenever its request has been answered!</p>
<p>Each e-mail is fully customizable with special text placeholders and a true e-mail test.</p>
</p></div>
<div class="wccom-bundle-section-image"><img src="https://woocommerce.com/wp-content/uploads/2025/04/100_wrr_true_email_demo_ec8eb8.png" alt="email notification" /></div>
</p></div>
</div>
<div class="wccom-bundle-section">
<div class="wccom-bundle-section-container">
<div class="wccom-bundle-section-content wccom-bundle-section-right">
<h3>Tailored on your needs</h3>
<p>Decide which products can be refunded and the refund conditions: order’s maximum age, discard discounted products, discard subscription renewals (require <a href="https://woocommerce.com/products/woocommerce-subscriptions/" target="_blank" rel="noopener">WooCommerce Subscriptions</a> plugin).</p>
<p>The fine tune is up to you: globally or for every single product!</p>
</p></div>
<div class="wccom-bundle-section-image">
            <img src="https://woocommerce.com/wp-content/uploads/2025/04/60_wrr_main_settings_ea00d1.png" alt="plugin settings" />
        </div>
</p></div>
</div>

LC Refund Requests

<p>The smoothest way to professionally manage refund requests on your WooCommerce store!</p>

<div class="twocol-one" style="margin-bottom: 0">
<h2>Improve your conversion rate with Shipping Countdown</h2>
<p>Add urgency to your customers purchasing decisions with the Shipping Countdown extension for WooCommerce. Displays a countdown on product pages so customers know when they need to order a product by to receive it or have it shipped on a specific date. e.g. “Order within 27 minutes for delivery tomorrow”.</p>
<p>You can configure cut off times and shipping days for each day of the week, set disabled dates for holidays and set custom messaging.</p>
<p>Shipping Countdown includes various settings to configure the display of the countdown and it can be set to appear for a products that are assigned specific shipping classes or stock statuses.</p>
<p>Read on to find out why you should use Shipping Countdown and the great features included.</p>
</div>
<div class="twocol-one last" style="margin-bottom: 0">
<p><a href="https://woocommerce.com/wp-content/uploads/2023/02/shipping-countdown-product-page.jpg"><img src="https://woocommerce.com/wp-content/uploads/2023/02/shipping-countdown-product-page.jpg" /></a></p>
<div class="woo-sc-box info">
<p><strong>Martin, an ecommerce store owner said:</strong></p>
<p><i>“Using Shipping Countdown on our store lets our customers know exactly when they can expect a product to be delivered, it has reduced questions to our customer support team and creates urgency to order a product.”</i></p>
</div>
</div>
<hr style="clear: both" />
<h2>Features</h2>
<ul class="wccom-tick-list-secondary" style="line-height: 1.8em;margin-bottom: 18px">
<li><strong>Informs customers of expected delivery/shipping date</strong></li>
<li><strong>Motivates customers to place an order immediately</strong></li>
<li><strong>Reduces “when will I get my order?” customer queries</strong></li>
<li><strong>Creates urgency to place an order immediately</strong></li>
<li><strong>Customizable display settings include colors and fonts, or you can change styles with custom CSS</strong></li>
<li><strong>Display shipping countdown based on product shipping classes, including when no shipping class</strong></li>
<li><strong>Display shipping countdown based on product stock status</strong></li>
<li><strong>Set cut off and shipping days for each day of the week</strong></li>
<li><strong>Shows days, hours, minutes and seconds to cut off time, including option to disable seconds</strong></li>
<li>Set a date/time offset, useful if your visitors are from different time zones</li>
<li>Set different messaging for each shipping class/stock status</li>
<li>Set fallback messaging used when shipping countdown has expired</li>
<li>Disable the shipping countdown on specific dates e.g. holidays</li>
<li>Block and shortcode included to display the shipping countdown in any position on your product page</li>
<li>Set a custom date format for dates shown in the shipping countdown</li>
<li>Hide the countdown if customer has more than 1 product in cart</li>
<li>Various CSS classes for custom styling of the countdown</li>
<li>Works with most WooCommerce product types</li>
<li>Compatible with WooCommerce Subscriptions</li>
</ul>
<p><a class="wccom-button is-primary" style="font-weight: 400;text-decoration: none;width: 130px" href="https://woocommerce.com/?add-to-cart=18734001523454" target="_blank" rel="noopener"><span class="wccom-button__text">Buy now</span></a></p>
<div class="woo-sc-box alert">
<p><strong>This extension does not support the ability to set different shipping countdowns dependent on warehouse location.</strong> If you ship from multiple warehouses in different countries and require a unique shipping countdown for each, consider using an alternative extension.</p>
</div>
<hr style="clear: both" />
<h2>Highlights</h2>
<p>Get these great features for your store.</p>
<div class="twocol-one" style="margin-bottom: 0">
<h3>Product page</h3>
<p>The shipping countdown is displayed on the product page, creating urgency for the customer to order if they wish to receive it/have it shipped on a specific date.</p>
<p><a href="https://woocommerce.com/wp-content/uploads/2023/02/shipping-countdown-product-page.jpg"><img src="https://woocommerce.com/wp-content/uploads/2023/02/shipping-countdown-product-page.jpg" /></a></p>
</div>
<div class="twocol-one last" style="margin-bottom: 0">
<h3>Display settings</h3>
<p>Includes lots of display settings allowing you to display the shipping countdown as you wish, for more control you can disable the styling and use custom CSS.</p>
<p><a href="https://woocommerce.com/wp-content/uploads/2023/02/countdown-display.jpg"><img src="https://woocommerce.com/wp-content/uploads/2023/02/countdown-display.jpg" /></a></p>
</div>
<div class="twocol-one" style="margin-bottom: 0">
<h3>Shipping class/stock status settings</h3>
<p>Configure the shipping countdown to display for products which have a specific shipping classes/stock statuses and set cut off times, shipping days and disabled dates.</p>
<p><a href="https://woocommerce.com/wp-content/uploads/2023/02/shipping-status-settings.jpg"><img src="https://woocommerce.com/wp-content/uploads/2023/02/shipping-status-settings.jpg" /></a></p>
</div>
<div class="twocol-one last" style="margin-bottom: 0">
<h3>Block and shortcode</h3>
<p>The shipping countdown is displayed automatically, but if you wish you can use the included block or shortcode to position it within your product page template.</p>
<p><a href="https://woocommerce.com/wp-content/uploads/2023/02/shipping-countdown-block.jpg"><img src="https://woocommerce.com/wp-content/uploads/2023/02/shipping-countdown-block.jpg" /></a></p>
</div>
<hr style="clear: both" />
<h2>Screenshots</h2>
<p>See the extension in action…</p>
<p class="jetpack-slideshow-noscript robots-nocontent">This slideshow requires JavaScript.</p><div id="gallery-0-4-slideshow" class="jetpack-slideshow-window jetpack-slideshow jetpack-slideshow-black" data-trans="fade" data-autostart="1" data-gallery="[{"src":"https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/02\/shipping-countdown-product-page.jpg","id":"18734001530853","title":"shipping-countdown-product-page","alt":"","caption":"","itemprop":"image"},{"src":"https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/02\/countdown-display.jpg","id":"18734003152296","title":"countdown-display","alt":"","caption":"","itemprop":"image"},{"src":"https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/02\/shipping-status-settings.jpg","id":"18734003748325","title":"shipping-status-settings","alt":"","caption":"","itemprop":"image"},{"src":"https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/02\/shipping-countdown-block.jpg","id":"18734001530902","title":"shipping-countdown-block","alt":"","caption":"","itemprop":"image"}]"></div>
<hr style="clear: both" />
<h2>Example usage</h2>
<p>Clive manages a WooCommerce store selling party equipment, generally his customers leave ordering until near the party date and they often want to know exactly when a product will arrive. Each product displays the time the customer must order by to receive their party equipment by a specific date. This results in less questions sent to his customer service team and customers know exactly when to expect their products to be delivered.</p>
<hr style="clear: both" />
<h2>More information</h2>
<ul>
<li><a href="https://woocommerce.com/document/shipping-countdown/">Read documentation</a> for an overview of the settings, options, frequently asked questions and more</li>
<li><a href="https://woocommerce.com/contact-us/">Contact us</a> if you have any questions and we’ll be happy to help</li>
</ul>
<hr style="clear: both" />
<p><a class="wccom-button is-primary" style="font-weight: 400;text-decoration: none;width: 130px" href="https://woocommerce.com/?add-to-cart=18734001523454"><span class="wccom-button__text">Buy now</span></a></p>

Shipping Countdown

<p>Show shoppers exactly how long they have to order for same-day dispatch or next-day delivery, creating urgency and setting clear expectations.</p>

LC Refund Requests vs Shipping Countdown