<h2 id="h-top-3-features">Seamlessly integrated, seamlessly managed!</h2>
<p>LC Refund Requests has been developed to <strong>grant you and your customers the most natural and professional way</strong> to manage this e-commerce store side. Straight to the point, to give you a <strong>valuable tool</strong> on which to base your business: <strong>easy to be used by customers and shop managers.</strong></p>
<p>Initially developed in 2024 to <strong>guarantee a perfect workflow</strong> for the LCweb shop, this plugin contains all the LCweb expertise in managing thousands of customers since 2012!<br />
</p>
<h2 id="h-top-3-features">Features list</h2>
<ul class="wccom-tick-list-primary">
<li><strong>Truly plug & play:</strong> install, define your refund reasons and you are virtually done</li>
<li><strong>Seamless integration</strong> in WooCommerce view/edit order pages. Self-adapting to your theme’s style</li>
<li><strong>Full or partial refunds:</strong> let the customer choose exactly which product (and how many products) to ask the refund for</li>
<li><strong>Define refundable elements:</strong>
<ul class="wccom-tick-list-primary">
<li>restrict by <strong>order’s maximum age</strong></li>
<li>avoid refunds for <strong>discounted products</strong></li>
<li>allow <strong>one/multiple refund</strong> requests per order</li>
<li>(product-specific) set <strong>single products as not refundable</strong></li>
<li>(product-specific) define <strong>maximum order’s age for single products</strong></li>
<li>(product-specific) prevent refunds for<strong> renewal orders</strong> (require <a href="https://woocommerce.com/products/woocommerce-subscriptions/" target="_blank" rel="noopener">WooCommerce Subscriptions</a> plugin)</li>
</ul>
<p>
    </li>
<li><strong>Painless management for admins</strong>
<ul class="wccom-tick-list-primary">
<li><strong>dedicated requests list page</strong>, where to filter them by date and status</li>
<li><strong>Pending requests warnings</strong> on both side menu and WordPress topbar</li>
<li>Ability to <strong>simply reply or also approve/refuse</strong> the refund request</li>
<li><strong>Direct approval to refund:</strong> automatic refund form filling for approved requests, letting you choose which way to proceed. Only with one click</li>
<li><strong>Simple text editor</strong>, to quickly format reply text and add links (<em>NB: there’s also an auto-linking system!</em>)</li>
</ul>
<p>
    </li>
<li><strong>Private attachments engine</strong>
<ul class="wccom-tick-list-primary">
<li>Upload files in admin replies and (optionally) allow customers to do the same on frontend</li>
<li>Optionally <strong>require customers to upload</strong> files in order to open a refund request</li>
<li>Choose which file <strong>types, files number and size</strong> to allow</li>
<li><strong>Truly private</strong>: only involved users can reach files</li>
</ul>
<p>
    </li>
<li><strong>E-mail notifications:</strong>
<ul class="wccom-tick-list-secondary">
<li>Inform shop managers whenever a <strong>new refund request is created</strong></li>
<li>Inform the customer when a <strong>shop manager replied</strong> to his request</li>
<li>Inform shop managers when the <strong>customer replied</strong> to an opened request</li>
<li><strong>Fully customizable e-mail</strong> texts with special placeholders (eg. refund/reply text, involved products, direct link)</li>
<li><strong>E-mail test system</strong>: remember visual previews will never look as a true inbox!</li>
</ul>
<p>
    </li>
<li><strong>Chat-like interface</strong>: each request is displayed as a chat between managers and the customer, giving a modern and professional touch to your shop</li>
<li><strong>Built for teams:</strong> define how shop manager replies are displayed (generic “STAFF”, user nicename or a custom text). Always have a reference on who replies</li>
<li><strong>Refund disclaimer:</strong> optionally require the customer to accept a fully customizable disclaimer in order to open a request</li>
<li><strong>Styling settings:</strong> customize the look & feel to fully match your website’s theme</li>
</ul>
<p></p>
<hr />
<div class="wccom-bundle-section">
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<div class="wccom-bundle-section-content wccom-bundle-section-left">
<h3>Seamless integration on any website</h3>
<p>LC Refund Requests has been developed to grant the most natural and integrated user experience possible. Customers can ask for a partial or full refund directly in the order page</p>
<p>Using WooCommerce elements, in most cases you won’t even have to worry about the styling part. A real plug & play module!</p>
</p></div>
<div class="wccom-bundle-section-image">
            <img src="https://woocommerce.com/wp-content/uploads/2025/04/10_wrr_new_rr_screen_b8498a.png" alt="frontend request opening" />
        </div>
</p></div>
</div>
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<h3>Chat-like interface</h3>
<p>Requests are managed and displayed as a real chat between customers and shop managers, giving your shop a real premium and professional look.</p>
<p>Do you have a managers team? Is indeed possible to display the reply author’s nicename!</p>
</p></div>
<div class="wccom-bundle-section-image"><img src="https://woocommerce.com/wp-content/uploads/2025/04/20_wrr_front_rr_screen_7d86f0.png" alt="frontend request interface" /></div>
</p></div>
</div>
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<div class="wccom-bundle-section-content wccom-bundle-section-left">
<h3>Painless management</h3>
<p>A dedicated admin page lists the requests, allowing a quick overview over them. Reaching the order page will be possible to leave a simple reply or also approve/refuse the request.</p>
<p>Upon approval, the plugin will automatically fill the WooCommerce refund form: only takes a click to complete the process!</p>
</p></div>
<div class="wccom-bundle-section-image">
            <img src="https://woocommerce.com/wp-content/uploads/2025/04/30_wrr_backend-panel_2704ba.png" alt="backend refund requests list" />
        </div>
</p></div>
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<h3>Truly safe file attachments</h3>
<p>Shops selling physical goods often <strong>need proof</strong> of a faulty product or specific documents to process refunds.</p>
<p>LC Refunds Requests offers a <strong>customizable file attachment engine</strong> for admins or customers. Choose allowed file types, number, and size — even make a file required to open a request.</p>
<p>Configure it as you wish and <strong>forget data worries:</strong> files are accessible only after <strong>strict security checks!</strong></p>
</p></div>
<div class="wccom-bundle-section-image">
            <img src="https://woocommerce.com/wp-content/uploads/2025/05/wrr_uploads_preview.png" alt="safe attachments" />
        </div>
</p></div>
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<div class="wccom-bundle-section-content wccom-bundle-section-left">
<h3>E-mail Notifications</h3>
<p>While totally optional, a true professional shop cannot miss this feature: inform customers and managers about refund requests status. Is possible to inform admins about new refund requests or customer replies or also notify the customer whenever its request has been answered!</p>
<p>Each e-mail is fully customizable with special text placeholders and a true e-mail test.</p>
</p></div>
<div class="wccom-bundle-section-image"><img src="https://woocommerce.com/wp-content/uploads/2025/04/100_wrr_true_email_demo_ec8eb8.png" alt="email notification" /></div>
</p></div>
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<h3>Tailored on your needs</h3>
<p>Decide which products can be refunded and the refund conditions: order’s maximum age, discard discounted products, discard subscription renewals (require <a href="https://woocommerce.com/products/woocommerce-subscriptions/" target="_blank" rel="noopener">WooCommerce Subscriptions</a> plugin).</p>
<p>The fine tune is up to you: globally or for every single product!</p>
</p></div>
<div class="wccom-bundle-section-image">
            <img src="https://woocommerce.com/wp-content/uploads/2025/04/60_wrr_main_settings_ea00d1.png" alt="plugin settings" />
        </div>
</p></div>
</div>

LC Refund Requests

<p>The smoothest way to professionally manage refund requests on your WooCommerce store!</p>

<h3>SMS Mobile API – Personalized SMS and Gateway Notifications for Your WooCommerce Store</h3>
<p>Boost your WooCommerce store’s customer communication by sending personalized updates straight from your mobile number or Gateway account. SMS Mobile API enables direct, two-way messaging, keeping your customers informed and engaged through a seamless, interactive experience.</p>
<h3>Key Features:</h3>
<p><strong>SMS and Gateway from Your Personal Account</strong><br />
Send notifications directly from your personal mobile number or Gateway account. Customers can reply to your messages, enabling real-time, direct communication.</p>
<p><strong>More Ways to Send SMS — Total Flexibility</strong><br />
In addition to using your mobile device, you can connect external SMS services like Twilio, MessageBird, ClickSend, and more — or even link your own SMS Gateway using a SIM modem.<br />
Choose the method that best fits your needs and take full control of your SMS delivery.<br />
Use either our mobile-based SMS sending service (SMSMobileAPI) or connect your preferred provider or SMS gateway.</p>
<p><strong>Real-Time Notifications</strong><br />
Automatically notify your customers via SMS or Gateway when they place an order, when their order status changes, or upon completion of their purchase.</p>
<p><strong>Personalized Messages</strong><br />
Customize SMS and Gateway templates with order details and other relevant information, ensuring your customers receive tailored and timely updates.</p>
<p><strong>Flexible Delivery Options</strong><br />
Choose to send an SMS, a Gateway message, or both simultaneously for maximum reach and engagement.</p>
<p><strong>Direct Customer Interaction</strong><br />
Because messages are sent from your personal accounts, customers can respond directly to you, creating a seamless and interactive communication channel.</p>
<p><strong>Easy Integration</strong><br />
Simple setup and configuration with WooCommerce, with no need for complex coding or third-party services.</p>
<p><strong>Comprehensive Logging</strong><br />
Track all SMS and Gateway activities with detailed logs, helping you monitor successful deliveries and troubleshoot any issues.</p>
<p><strong>Secure and Private</strong><br />
Your data and customer information remain secure, with all messages sent directly from your phone or Gateway account, ensuring full control and privacy.</p>
<h3>Advanced Custom Rules & Conditions for SMS & Gateway</h3>
<p><strong>100% Personalized SMS & Gateway Notifications!</strong><br />
Take full control of your messaging by defining custom rules based on your WooCommerce order details. No more generic notifications – send the right message at the right time with conditions tailored to each order!</p>
<ul class="wccom-tick-list-secondary">
<li>Rule-Based Messaging System – Create unlimited rules with flexible conditions.</li>
<li>Trigger on Order Status Changes – Customize notifications for processing, completed, refunded orders, and more!</li>
<li>Dynamic Conditions – Use customer email, order total, shipping method, and other order details to trigger messages.</li>
<li>Multiple Conditions Per Rule – Example: “Order Total > $100” AND “Shipping Method = Express”.</li>
<li>Automated Message Sending – Messages are only sent when all defined conditions are met.</li>
<li>Real-Time Execution – Your custom rules apply instantly when an order status is updated.</li>
<li>Smart Logging – Keep track of rule execution and message delivery in detailed logs.</li>
</ul>
<p>With this feature, your SMS notifications are not just automated – they are fully tailored to each customer’s order!</p>
<h3>Additional Features:</h3>
<p>Over 50 Placeholders for Maximum Personalization<br />
Insert dynamic data like order ID, customer name, total price, shipping details, and more to craft fully customized SMS messages.</p>
<p>Dedicated Online Support<br />
Access direct support via the extension for seamless assistance whenever you need help.</p>
<p>Order Analysis for Better Rule Creation<br />
Use the Check Order feature to analyze any existing order and understand its data structure, making it easier to set up precise rules.</p>
<p><strong>Why Choose SMS Mobile API?</strong></p>
<p>In today’s digital world, building strong relationships with your customers requires timely and personalized communication. SMS Mobile API allows you to engage your customers instantly by sending SMS and Gateway notifications directly from your personal accounts. Whether it’s order confirmations, status updates, or personalized thank-you messages, this extension ensures your communication is not only effective but also direct and personal, with the added benefit of allowing your customers to reply to you instantly.</p>
<p><strong>How It Works:</strong></p>
<ol>
<li><strong>Install and Activate:</strong> Download the extension and activate it through the WordPress admin dashboard.</li>
<li><strong>Configure Your Settings:</strong> Enter your API key, set up your mobile number, and customize your SMS templates.</li>
<li><strong>Start Sending:</strong> With everything configured, SMS Mobile API will automatically send notifications based on your settings, directly to your customers’ phones from your personal mobile number.</li>
</ol>
<p><strong>Get Started Today!</strong></p>
<p>Transform your WooCommerce store’s customer communication with SMS Mobile API. Keep your customers informed, engage with them directly, and build stronger, more personal relationships—all through the power of SMS sent from your own mobile phone.</p>
<h3>Third-Party Services and Data Disclosure</h3>
<p>This extension relies on the external service <strong>SMSMobileAPI</strong> to send SMS notifications. The extension connects to the SMSMobileAPI platform to deliver SMS messages to the phone numbers provided by the user via WooCommerce.</p>
<h3>What data is sent to SMSMobileAPI?</h3>
<ul>
<li><strong>Phone numbers</strong>: The phone number associated with the order (either billing or shipping phone number).</li>
<li><strong>Order details</strong>: The message template includes the order ID, and in some cases, details related to the order status.</li>
<li><strong>API key</strong>: The API key provided by the user during the extension setup.</li>
</ul>
<p>The data sent to SMSMobileAPI is required for the SMS delivery process. No additional data is sent beyond what is necessary for sending the SMS.</p>
<h3>Purpose of the connection:</h3>
<p>The connection to SMSMobileAPI is established for the purpose of sending SMS notifications related to WooCommerce orders. This may include, but is not limited to, SMS messages confirming order receipt, notifying customers of changes in order status, and sending test SMS messages to verify API connectivity.</p>

SMS Mobile API Order Notifications

<p>Connect your WooCommerce store to your mobile and send SMS or WhatsApp updates instantly.</p>

LC Refund Requests vs SMS Mobile API Order Notifications