<h2 id="h-top-3-features">Seamlessly integrated, seamlessly managed!</h2>
<p>LC Refund Requests has been developed to <strong>grant you and your customers the most natural and professional way</strong> to manage this e-commerce store side. Straight to the point, to give you a <strong>valuable tool</strong> on which to base your business: <strong>easy to be used by customers and shop managers.</strong></p>
<p>Initially developed in 2024 to <strong>guarantee a perfect workflow</strong> for the LCweb shop, this plugin contains all the LCweb expertise in managing thousands of customers since 2012!<br />
</p>
<h2 id="h-top-3-features">Features list</h2>
<ul class="wccom-tick-list-primary">
<li><strong>Truly plug & play:</strong> install, define your refund reasons and you are virtually done</li>
<li><strong>Seamless integration</strong> in WooCommerce view/edit order pages. Self-adapting to your theme’s style</li>
<li><strong>Full or partial refunds:</strong> let the customer choose exactly which product (and how many products) to ask the refund for</li>
<li><strong>Define refundable elements:</strong>
<ul class="wccom-tick-list-primary">
<li>restrict by <strong>order’s maximum age</strong></li>
<li>avoid refunds for <strong>discounted products</strong></li>
<li>allow <strong>one/multiple refund</strong> requests per order</li>
<li>(product-specific) set <strong>single products as not refundable</strong></li>
<li>(product-specific) define <strong>maximum order’s age for single products</strong></li>
<li>(product-specific) prevent refunds for<strong> renewal orders</strong> (require <a href="https://woocommerce.com/products/woocommerce-subscriptions/" target="_blank" rel="noopener">WooCommerce Subscriptions</a> plugin)</li>
</ul>
<p>
    </li>
<li><strong>Painless management for admins</strong>
<ul class="wccom-tick-list-primary">
<li><strong>dedicated requests list page</strong>, where to filter them by date and status</li>
<li><strong>Pending requests warnings</strong> on both side menu and WordPress topbar</li>
<li>Ability to <strong>simply reply or also approve/refuse</strong> the refund request</li>
<li><strong>Direct approval to refund:</strong> automatic refund form filling for approved requests, letting you choose which way to proceed. Only with one click</li>
<li><strong>Simple text editor</strong>, to quickly format reply text and add links (<em>NB: there’s also an auto-linking system!</em>)</li>
</ul>
<p>
    </li>
<li><strong>Private attachments engine</strong>
<ul class="wccom-tick-list-primary">
<li>Upload files in admin replies and (optionally) allow customers to do the same on frontend</li>
<li>Optionally <strong>require customers to upload</strong> files in order to open a refund request</li>
<li>Choose which file <strong>types, files number and size</strong> to allow</li>
<li><strong>Truly private</strong>: only involved users can reach files</li>
</ul>
<p>
    </li>
<li><strong>E-mail notifications:</strong>
<ul class="wccom-tick-list-secondary">
<li>Inform shop managers whenever a <strong>new refund request is created</strong></li>
<li>Inform the customer when a <strong>shop manager replied</strong> to his request</li>
<li>Inform shop managers when the <strong>customer replied</strong> to an opened request</li>
<li><strong>Fully customizable e-mail</strong> texts with special placeholders (eg. refund/reply text, involved products, direct link)</li>
<li><strong>E-mail test system</strong>: remember visual previews will never look as a true inbox!</li>
</ul>
<p>
    </li>
<li><strong>Chat-like interface</strong>: each request is displayed as a chat between managers and the customer, giving a modern and professional touch to your shop</li>
<li><strong>Built for teams:</strong> define how shop manager replies are displayed (generic “STAFF”, user nicename or a custom text). Always have a reference on who replies</li>
<li><strong>Refund disclaimer:</strong> optionally require the customer to accept a fully customizable disclaimer in order to open a request</li>
<li><strong>Styling settings:</strong> customize the look & feel to fully match your website’s theme</li>
</ul>
<p></p>
<hr />
<div class="wccom-bundle-section">
<div class="wccom-bundle-section-container">
<div class="wccom-bundle-section-content wccom-bundle-section-left">
<h3>Seamless integration on any website</h3>
<p>LC Refund Requests has been developed to grant the most natural and integrated user experience possible. Customers can ask for a partial or full refund directly in the order page</p>
<p>Using WooCommerce elements, in most cases you won’t even have to worry about the styling part. A real plug & play module!</p>
</p></div>
<div class="wccom-bundle-section-image">
            <img src="https://woocommerce.com/wp-content/uploads/2025/04/10_wrr_new_rr_screen_b8498a.png" alt="frontend request opening" />
        </div>
</p></div>
</div>
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<div class="wccom-bundle-section-container">
<div class="wccom-bundle-section-content wccom-bundle-section-right">
<h3>Chat-like interface</h3>
<p>Requests are managed and displayed as a real chat between customers and shop managers, giving your shop a real premium and professional look.</p>
<p>Do you have a managers team? Is indeed possible to display the reply author’s nicename!</p>
</p></div>
<div class="wccom-bundle-section-image"><img src="https://woocommerce.com/wp-content/uploads/2025/04/20_wrr_front_rr_screen_7d86f0.png" alt="frontend request interface" /></div>
</p></div>
</div>
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<div class="wccom-bundle-section-content wccom-bundle-section-left">
<h3>Painless management</h3>
<p>A dedicated admin page lists the requests, allowing a quick overview over them. Reaching the order page will be possible to leave a simple reply or also approve/refuse the request.</p>
<p>Upon approval, the plugin will automatically fill the WooCommerce refund form: only takes a click to complete the process!</p>
</p></div>
<div class="wccom-bundle-section-image">
            <img src="https://woocommerce.com/wp-content/uploads/2025/04/30_wrr_backend-panel_2704ba.png" alt="backend refund requests list" />
        </div>
</p></div>
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<h3>Truly safe file attachments</h3>
<p>Shops selling physical goods often <strong>need proof</strong> of a faulty product or specific documents to process refunds.</p>
<p>LC Refunds Requests offers a <strong>customizable file attachment engine</strong> for admins or customers. Choose allowed file types, number, and size — even make a file required to open a request.</p>
<p>Configure it as you wish and <strong>forget data worries:</strong> files are accessible only after <strong>strict security checks!</strong></p>
</p></div>
<div class="wccom-bundle-section-image">
            <img src="https://woocommerce.com/wp-content/uploads/2025/05/wrr_uploads_preview.png" alt="safe attachments" />
        </div>
</p></div>
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<div class="wccom-bundle-section-content wccom-bundle-section-left">
<h3>E-mail Notifications</h3>
<p>While totally optional, a true professional shop cannot miss this feature: inform customers and managers about refund requests status. Is possible to inform admins about new refund requests or customer replies or also notify the customer whenever its request has been answered!</p>
<p>Each e-mail is fully customizable with special text placeholders and a true e-mail test.</p>
</p></div>
<div class="wccom-bundle-section-image"><img src="https://woocommerce.com/wp-content/uploads/2025/04/100_wrr_true_email_demo_ec8eb8.png" alt="email notification" /></div>
</p></div>
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<h3>Tailored on your needs</h3>
<p>Decide which products can be refunded and the refund conditions: order’s maximum age, discard discounted products, discard subscription renewals (require <a href="https://woocommerce.com/products/woocommerce-subscriptions/" target="_blank" rel="noopener">WooCommerce Subscriptions</a> plugin).</p>
<p>The fine tune is up to you: globally or for every single product!</p>
</p></div>
<div class="wccom-bundle-section-image">
            <img src="https://woocommerce.com/wp-content/uploads/2025/04/60_wrr_main_settings_ea00d1.png" alt="plugin settings" />
        </div>
</p></div>
</div>

LC Refund Requests

<p>The smoothest way to professionally manage refund requests on your WooCommerce store!</p>

<h2 style="color: #f5247d">Help your customers quicker, using WooCommerce and Freshdesk.</h2>
<p>Using Freshdesk Integration for WooCommerce, connect your WooCommerce-powered online store to your Freshdesk help desk account, helping your customers to request assistance with orders and to receive their answers as quickly as possible.</p>
<figure id="attachment_395307" aria-describedby="caption-attachment-395307" style="width: 620px" class="wp-caption alignnone"><a href="https://woocommerce.com/wp-content/uploads/2014/05/wc-freshdesk-my-tickets.png"><img class="size-medium wp-image-395307" src="https://woocommerce.com/wp-content/uploads/2014/05/wc-freshdesk-my-tickets-620x252.png" alt="View a list of active Freshdesk tickets within WooCommerce" width="620" height="252" /></a><figcaption id="caption-attachment-395307" class="wp-caption-text">View a list of active Freshdesk tickets within WooCommerce</figcaption></figure>
<h3>Key Features: Customer</h3>
<ul>
<li>Quickly create a new ticket related to an order</li>
<li>View a list of active tickets, directly on your “My Account” screen</li>
</ul>
<figure id="attachment_395308" aria-describedby="caption-attachment-395308" style="width: 620px" class="wp-caption alignnone"><a href="https://woocommerce.com/wp-content/uploads/2014/05/wc-freshdesk-product-metabox.png"><img class="size-medium wp-image-395308" src="https://woocommerce.com/wp-content/uploads/2014/05/wc-freshdesk-product-metabox-620x231.png" alt="Create forum and solution centre categories for each of your WooCommerce products" width="620" height="231" /></a><figcaption id="caption-attachment-395308" class="wp-caption-text">Create forum and solution centre categories for each of your WooCommerce products</figcaption></figure>
<h3>Key Features: Store Owner</h3>
<ul>
<li>Create a new ticket when viewing an order in the WordPress admin</li>
<li>Create a new ticket from a blog post comment, directly from the WordPress admin</li>
<li>Connect, and synchronise, a product with a forum category and solution category within your Freshdesk helpdesk</li>
</ul>
<h3>A full Freshdesk solution</h3>
<p>Freshdesk contains many moving parts including a ticketing system, discussion forum and solutions centre (knowledgebase). Freshdesk Integration for WooCommerce integrates seamlessly with each section of Freshdesk, ensuring the seamless creation of forum and solution centre categories, as well as helping your customers to create tickets without having to leave your store.</p>
<p>Made and supported by the team at:<br />
<img src="https://static.kestrelwp.com/kestrel-logo.png?s=64de46387b025c9ae94e229e421c4f5ac233fd66" alt="Kestrel logo" width="200" height="45" /></p>

Freshdesk Integration

<p>Connect WooCommerce with Freshdesk to give customers fast, seamless support. Shoppers can open and track tickets from their account page, while you manage requests right inside WordPress.</p>

LC Refund Requests vs Freshdesk Integration