<div class="woo-sc-box info">This extension requires a LiveChat subscription. <a href="https://accounts.livechatinc.com/signup/credentials/?a=woocommerce&utm_source=woocommerce.com&utm_medium=referral&utm_campaign=woocommerce_listing" target="_blank" rel="noopener">Sign up for a free 14-day trial</a>.</div>
<h2>What is LiveChat?</h2>
LiveChat is a customer support tool that enables businesses to engage with their customers, increase sales and satisfaction through multiple channels like your store, WhatsApp, Instagram, and Messenger.
The way it works is simple: you integrate a live chat feature on your website, and then wait for your visitors to initiate a conversation or, if you prefer, invite them to chat. This will result in happier customers, resolved issues, and increased sales for you.
<img class="alignnone wp-image-18734003308261 size-large" src="https://woocommerce.com/wp-content/uploads/2015/11/grafika-listing-1.png?w=980" alt="Live chat for WooCommerce" width="980" height="745" />
Engage your customers while they browse your store with coupons, deals, and announcements using the automated chat invitations feature. Improve the look of your store with a modern chat interface, customizable chat buttons, and attractive designs. With LiveChat, you can connect with your customers asynchronously, even after business hours. This means you can maintain communication without needing to be available 24/7.
<img class="alignnone wp-image-18734003308269 size-large" src="https://woocommerce.com/wp-content/uploads/2015/11/grafika-listing-2.png?w=980" alt="Live Chat for WooCommerce store" width="980" height="745" />
When chatting with a customer, you can see their previous order details, shipping address, total amount, product information, and quantity of products right next to your conversation. This helps you quickly understand the customer’s situation and suggest complementary products or provide assistance more efficiently.
Installation 
<ul>
<li>Download, activate, and <a href="https://www.livechatinc.com/kb/woocommerce-integration-tutorial/?a=woocommerce&utm_source=woocommerce.com&utm_medium=referral&utm_campaign=woocommerce_listing" target="_blank" rel="noopener">install this extension</a>.
<li>Create a <a href="https://accounts.livechatinc.com/signup/credentials/?a=woocommerce&utm_source=woocommerce.com&utm_medium=referral&utm_campaign=woocommerce_listing" target="_blank" rel="noopener">LiveChat account</a> or log into an existing account.</li>
</ul>
Give suggestions, guide your customers through the purchasing process, and grow sales with LiveChat.

LiveChat for WooCommerce

Increase average order value and overall sales through live chat support.

<ul class="wccom-tick-list-primary">
<li>Signup Verification</li>
<li>Checkout Verification</li>
<li>Login Authentication</li>
<li>Customizable Verification Experience</li>
</ul>
<hr class="wccom-product-heading__hr" />
<h3>Signup Verification</h3>
When a user registers on your WooCommerce store, they must verify their email before their account is created. As soon as they complete the signup form, an automated verification email with a unique OTP (One-Time Password) is sent to their inbox. A verification popup appears on the registration page, prompting users to enter the OTP. If they do not verify their email, their account remains uncreated, ensuring that only valid customers can register. Users can request a new OTP if needed, and the verification process remains seamless and secure. This feature helps prevent fake registrations, spam accounts, and unauthorized signups, improving your store’s security and data accuracy.
<img class="aligncenter size-full wp-image-18734004926401" src="https://woocommerce.com/wp-content/uploads/2021/06/signup-verification.png" alt="" width="527" height="489" />
<h3>Checkout Verification</h3>
For guest users who want to make a purchase, email verification is required before completing the checkout process. This ensures that only genuine users can place orders, reducing fraudulent and spam purchases. When a guest user enters their email on the cart or checkout page, a verification email with an OTP (One-Time Password) is sent to their inbox. They must enter the OTP to proceed with the order.
Additionally, there is an option to require checkout verification only for free orders, ensuring that users claiming free products verify their email before completing the order.
<img class="aligncenter size-full wp-image-18734004926411" src="https://woocommerce.com/wp-content/uploads/2021/06/checkout-verification.png" alt="" width="534" height="506" />
<h3>Login Authentication</h3>
Enhance the security of your WooCommerce store with Login Authentication, ensuring that only verified users can access their accounts. This feature provides two levels of authentication to protect user accounts from unauthorized access.
The first option sends an email notification whenever a user logs in, informing them of the login activity, including details such as the device and location. This helps users stay informed and take action if any suspicious activity is detected.
The second option adds an extra layer of security by requiring email verification when a user logs in from a different browser, a new device, or after a certain period of inactivity. In this case, an OTP (One-Time Password) is sent to the registered email, and the user must enter it to complete the login process. Without verifying the OTP, they will not be able to access their account, ensuring protection against unauthorized logins.
<img class="aligncenter size-full wp-image-18734004926416" src="https://woocommerce.com/wp-content/uploads/2021/06/login-authentication.png" alt="" width="636" height="489" />
<h3>Customizable Verification Experience</h3>
Enhance the user experience with a fully customizable verification popup and email design. Store admins can personalize the verification popup’s layout, colors, text, and styling to match their brand identity, ensuring a seamless and professional look.
Additionally, the verification email content can be customized to include personalized messages, branding elements, and clear instructions for users to complete their email verification. These customization options help create a cohesive and branded experience while improving user engagement and trust.
<img class="aligncenter size-full wp-image-18734004926417" src="https://woocommerce.com/wp-content/uploads/2021/06/customizable-verification-experience.png" alt="" width="641" height="381" />

Customer Email Verification

The Customer Email Verification will verify your customers’ email addresses during registration and checkout to reduce registration and spam orders.

LiveChat for WooCommerce vs Customer Email Verification