<div class="woo-sc-box info">This extension requires a LiveChat subscription. <a href="https://accounts.livechatinc.com/signup/credentials/?a=woocommerce&utm_source=woocommerce.com&utm_medium=referral&utm_campaign=woocommerce_listing" target="_blank" rel="noopener">Sign up for a free 14-day trial</a>.</div>
<h2>What is LiveChat?</h2>
<p>LiveChat is a customer support tool that enables businesses to engage with their customers, <strong>increase sales</strong> and satisfaction through multiple channels like your store, WhatsApp, Instagram, and Messenger.</p>
<p>The way it works is simple: you integrate a live chat feature on your website, and then wait for your visitors to initiate a conversation or, if you prefer, invite them to chat. This will result in happier customers, resolved issues, and increased sales for you.</p>
<p><img class="alignnone wp-image-18734003308261 size-large" src="https://woocommerce.com/wp-content/uploads/2015/11/grafika-listing-1.png?w=980" alt="Live chat for WooCommerce" width="980" height="745" /></p>
<p><strong>Engage your customers while they browse your store with coupons, deals, and announcements</strong> using the automated chat invitations feature. Improve the look of your store with a modern chat interface, customizable chat buttons, and attractive designs. With LiveChat, you can connect with your customers asynchronously, even after business hours. This means you can maintain communication without needing to be available 24/7.</p>
<p><img class="alignnone wp-image-18734003308269 size-large" src="https://woocommerce.com/wp-content/uploads/2015/11/grafika-listing-2.png?w=980" alt="Live Chat for WooCommerce store" width="980" height="745" /></p>
<p>When chatting with a customer, you can see their <strong>previous order details</strong>, <strong>shipping address</strong>, <strong>total amount</strong>, <strong>product information</strong>, and <strong>quantity of products</strong> right next to your conversation. This helps you quickly understand the customer’s situation and suggest complementary products or provide assistance more efficiently.</p>
<p><strong>Installation </strong></p>
<ul>
<li>Download, activate, and <a href="https://www.livechatinc.com/kb/woocommerce-integration-tutorial/?a=woocommerce&utm_source=woocommerce.com&utm_medium=referral&utm_campaign=woocommerce_listing" target="_blank" rel="noopener">install this extension</a>.
<li>Create a <a href="https://accounts.livechatinc.com/signup/credentials/?a=woocommerce&utm_source=woocommerce.com&utm_medium=referral&utm_campaign=woocommerce_listing" target="_blank" rel="noopener">LiveChat account</a> or log into an existing account.</li>
</ul>
<p>Give suggestions, guide your customers through the purchasing process, and grow sales with LiveChat.</p>

LiveChat for WooCommerce

<p>Increase average order value and overall sales through live chat support.</p>

<p><strong>Smart Email Recipients</strong> for WooCommerce gives you complete control over how your store emails are routed — ensuring the right people receive the right notifications based on what customers purchase.</p>
<p>By default, WooCommerce sends emails to fixed recipients. This plugin replaces that limitation with a flexible rule-based system that dynamically assigns recipients depending on products or categories in each order.</p>
<hr />
<h3>Route Emails Based on Products</h3>
<p>Create rules that trigger when specific products are included in an order.<br />
This allows you to notify the exact team members responsible for handling those products — whether it’s sales, fulfillment, or support.</p>
<hr />
<h3>Use Product Categories for Smarter Automation</h3>
<p>Instead of selecting products one by one, you can assign recipients based on entire categories.</p>
<p>This is especially useful for:</p>
<ul>
<li>Stores with large or frequently updated catalogs</li>
<li>Teams organized by product type</li>
<li>Automating workflows without constant rule updates</li>
</ul>
<hr />
<h3>Full Control Over To, CC, and BCC</h3>
<p>For every rule, you can define recipients across:</p>
<ul>
<li><strong>To</strong> – primary recipients</li>
<li><strong>CC</strong> – additional visible recipients</li>
<li><strong>BCC</strong> – hidden recipients</li>
</ul>
<p>This gives you complete flexibility to structure internal and external communications exactly how you need.</p>
<hr />
<h3>Flexible Recipient Selection</h3>
<p>Choose how recipients are assigned:</p>
<ul>
<li>Select individual users directly</li>
<li>Include users based on their roles (e.g., Shop Managers, Editors)</li>
<li>Add custom email addresses manually</li>
</ul>
<p>You can also combine all these options within the same rule.</p>
<hr />
<h3>Create Multiple Rules with Ease</h3>
<p>Build unlimited rules to match different scenarios in your store.</p>
<p>Each rule can:</p>
<ul>
<li>Target specific products or categories</li>
<li>Define its own recipients</li>
<li>Apply to selected WooCommerce emails</li>
</ul>
<p>This allows you to create highly customized email flows for every type of order.</p>
<hr />
<h3>Apply Rules to Specific WooCommerce Emails</h3>
<p>Choose exactly which emails each rule should affect, such as:</p>
<ul>
<li>New Order</li>
<li>Processing Order</li>
<li>Completed Order</li>
<li>Customer notifications</li>
</ul>
<p>This ensures recipients only receive relevant emails — no unnecessary noise.</p>
<hr />
<h3>Works for Bulk and Product-Level Control</h3>
<ul>
<li>Configure global rules that apply across your store</li>
<li>Add product-level recipient settings for more granular control</li>
</ul>
<p>This combination gives you both flexibility and precision.</p>
<hr />
<h3>Real-World Use Cases</h3>
<ul>
<li>Send order emails to different vendors based on purchased products</li>
<li>Notify warehouse teams based on product categories</li>
<li>Alert specific staff members when high-priority items are ordered</li>
<li>Automatically include managers or supervisors in CC/BCC</li>
<li>Route customer-related emails to dedicated support teams</li>
</ul>
<hr />
<h3>Why Use Smart Email Recipients?</h3>
<p>Managing email notifications in WooCommerce can quickly become messy as your store grows.<br />
This plugin helps you organize and automate your email flow, reducing manual work and ensuring nothing is missed.</p>

Smart Email Recipients

<p>Automatically route WooCommerce emails to the right recipients based on purchased products or categories.<br data-start="371" data-end="374" />Add dynamic To, CC, and BCC recipients using flexible rules and conditions.</p>

LiveChat for WooCommerce vs Smart Email Recipients