<div class="woo-sc-box info">This extension requires a LiveChat subscription. <a href="https://accounts.livechatinc.com/signup/credentials/?a=woocommerce&utm_source=woocommerce.com&utm_medium=referral&utm_campaign=woocommerce_listing" target="_blank" rel="noopener">Sign up for a free 14-day trial</a>.</div>
<h2>What is LiveChat?</h2>
LiveChat is a customer support tool that enables businesses to engage with their customers, increase sales and satisfaction through multiple channels like your store, WhatsApp, Instagram, and Messenger.
The way it works is simple: you integrate a live chat feature on your website, and then wait for your visitors to initiate a conversation or, if you prefer, invite them to chat. This will result in happier customers, resolved issues, and increased sales for you.
<img class="alignnone wp-image-18734003308261 size-large" src="https://woocommerce.com/wp-content/uploads/2015/11/grafika-listing-1.png?w=980" alt="Live chat for WooCommerce" width="980" height="745" />
Engage your customers while they browse your store with coupons, deals, and announcements using the automated chat invitations feature. Improve the look of your store with a modern chat interface, customizable chat buttons, and attractive designs. With LiveChat, you can connect with your customers asynchronously, even after business hours. This means you can maintain communication without needing to be available 24/7.
<img class="alignnone wp-image-18734003308269 size-large" src="https://woocommerce.com/wp-content/uploads/2015/11/grafika-listing-2.png?w=980" alt="Live Chat for WooCommerce store" width="980" height="745" />
When chatting with a customer, you can see their previous order details, shipping address, total amount, product information, and quantity of products right next to your conversation. This helps you quickly understand the customer’s situation and suggest complementary products or provide assistance more efficiently.
Installation 
<ul>
<li>Download, activate, and <a href="https://www.livechatinc.com/kb/woocommerce-integration-tutorial/?a=woocommerce&utm_source=woocommerce.com&utm_medium=referral&utm_campaign=woocommerce_listing" target="_blank" rel="noopener">install this extension</a>.
<li>Create a <a href="https://accounts.livechatinc.com/signup/credentials/?a=woocommerce&utm_source=woocommerce.com&utm_medium=referral&utm_campaign=woocommerce_listing" target="_blank" rel="noopener">LiveChat account</a> or log into an existing account.</li>
</ul>
Give suggestions, guide your customers through the purchasing process, and grow sales with LiveChat.

LiveChat for WooCommerce

Increase average order value and overall sales through live chat support.

The world we live in today believes in real-time and instant updates on the interactions customers have with any online store. The WooCommerce SMS alert notifications plugin is one of the strings to which online stores can hold onto for prompt alerts. This WooCommerce plugin caters to the informational needs of both store administrators and customers.
For store admins, the store activity alerts received are related to customer registrations, new order requests, and stock alerts. On the other side, your customers get SMS alerts for order statuses and back-in-stock items.  
This WooCommerce SMS alert notifications plugin can help you cut down the communication gap between the store admins and customers in order placement and processing. You can also build trust in your customers by providing them with timely updates they crave. 
<h3>Features List:</h3>
<ul class="wccom-tick-list-primary">
<li style="font-weight: 400">Instant SMS alerts for admins</li>
<li style="font-weight: 400">Updates on order status for customers</li>
<li style="font-weight: 400">Back-in-stock button for customers to sign up for stock alerts</li>
<li style="font-weight: 400">Set SMS alerts for customers based on order status</li>
<li style="font-weight: 400">Multiple SMS delivery service providers</li>
<li style="font-weight: 400">Personalized alerts with SMS text customization</li>
</ul>
<h3>Configure Store Admin’s Number</h3>
For smooth and swift store management practices, admins can configure their phone numbers to receive timely SMS alerts. The SMS notifications received by the admins will be related to new registrations, incoming orders, and out-of-stock alerts. 
<img class="aligncenter wp-image-18734004996948 size-full" src="https://woocommerce.com/wp-content/uploads/2025/03/Screenshot-from-2025-03-05-08-28-20.png" alt="Configure Store Admin’s Number" width="807" height="137" />
<h3>SMS Alert Variations for Store Admin</h3>
With the WooCommerce SMS alert notification plugin, the store administration can receive varying notifications on their configured numbers. For better customer management, the store admin receives SMS alerts for new customer registrations. These notifications also include the incoming orders so that the admin is swift in processing and fulfilling the order. The admins also receive alerts on low stock for guaranteed product management and availability for the customers.   <img class="aligncenter wp-image-18734004996950 size-full" src="https://woocommerce.com/wp-content/uploads/2025/03/Screenshot-from-2025-03-05-08-29-03.png" alt="SMS Alert Variations for Store Admin" width="819" height="270" />
<h3>Real-time SMS Alerts for Customers</h3>
Sending real-time and instant alerts to customers about their order status is crucial to helping them track their orders. These alerts keep your customers engaged throughout their buying journey, thus leading to satisfied customers. The SMS alert plugin for WooCommerce also lets you set a “Back-in-stock” button so that the customer can sign up for notifications for products that are currently out of stock. 
<img class="aligncenter wp-image-18734004996951 size-full" src="https://woocommerce.com/wp-content/uploads/2025/03/Screenshot-from-2025-03-05-08-30-04.png" alt="Real-time SMS Alerts for Customers" width="1112" height="333" />
<h3>Customize Order Status Alerts</h3>
To avoid unnecessary and unwanted order status updates and alerts for the customers, you can choose a specific order status for which you want to generate alerts. You will see all the order statuses in a table from where you can choose the statues for which you want to trigger the alert for the customers. For example, you can disable SMS for orders with the “Pending” and “Failed” statuses and enable it only for those with the “Processing” and “Shipped” statuses.
<img class="aligncenter wp-image-18734004996953 size-full" src="https://woocommerce.com/wp-content/uploads/2025/03/Screenshot-from-2025-03-05-08-31-17.png" alt="Customize Order Status Alerts" width="873" height="301" />
<h3>Choose the SMS Delivery Service</h3>
Keeping your ease and comfort in mind, this plugin helps you choose from a list of SMS delivery options. You can choose from these SMS delivery services: Twilio, Vonage, ClickSend, and BulkGate. Go with the SMS provider service that sits well with your business needs and comfort. 
<img class="aligncenter wp-image-18734004996954 size-full" src="https://woocommerce.com/wp-content/uploads/2025/03/Screenshot-from-2025-03-05-08-32-27.png" alt="Choose the SMS Delivery Service" width="765" height="306" />
<h3>Personalized Alerts With Customizable SMS Text</h3>
To inject a sense of personalization and offer a better customer experience, personalize the alerts for the customers. With the use of dynamic placeholders, you can customize these alerts for a much clearer message conveyance for your customers and the admins, of course.
<img class="aligncenter wp-image-18734004996956 size-full" src="https://woocommerce.com/wp-content/uploads/2025/03/Screenshot-from-2025-03-05-08-33-39.png" alt="" width="927" height="486" />

SMS Alert Notifications

Get real-time SMS alerts and updates with the SMS alert notification plugin for WooCommerce store admins and customers.

LiveChat for WooCommerce vs SMS Alert Notifications