<div class="woo-sc-box" style="background: #fff;border: 1px solid #cfb9f6;border-left-width: 1px !important;border-radius: 5px;color: #000000;margin: 2em 0;padding: 17px">
<h2><strong>Highlights</strong></h2>
<ul class="wccom-tick-list-secondary" style="line-height: 1.8em;color #ffffff;margin-bottom: 18px">
<li style="color: #000"><strong>Login and Shop like a customer</strong></li>
<li><strong>Shop as customer to cater offline sales</strong></li>
<li><strong>Shop as customer to troubleshoot ordering process</strong></li>
<li><b>Login as customer via WordPress admin panel, order listing & order detail page</b></li>
<li><b>Switch between customer and admin roles with a single click</b></li>
</ul>
</div>
<h2>Login and Shop Your Store Like a Customer</h2>
<p><span style="font-weight: 400">In some cases, you have to place orders on behalf of your customers. These scenarios include recording orders from email or phone, troubleshooting issues in payment & checkout, or auditing the user experience on your store. To make it easy to switch from admin to customer, you should consider the Login & Shop as Customer extension. </span></p>
<p><span style="font-weight: 400">The tool allows you to log in as a customer, view order and account details from the My Account page, and quickly place orders. With one click, you can switch from an admin to a customer and shop just like your customers would.</span></p>
<p><span style="font-weight: 400">Another benefit of logging in as a customer is that you can go through the complete customer journey and identify issues that your customers might be facing. </span></p>
<p><img class="alignnone size-full wp-image-18734004264193" src="https://woocommerce.com/wp-content/uploads/2020/12/login-and-shop-as-customer-for-woocommerce-123.jpg" alt="login and shop as customer for woocommerce" width="980" height="603" /></p>
<h2>Features</h2>
<ul>
<li><span style="font-weight: 400">Shop as a customer on your Woocommerce store</span></li>
<li><span style="font-weight: 400">Access all frontend functionalities just like your customers</span></li>
<li><span style="font-weight: 400">View order details on the My Account Page </span></li>
<li><span style="font-weight: 400">Automatically load customer information like billing, shipping, and more</span></li>
<li><span style="font-weight: 400">Insert custom text for the “</span><i><span style="font-weight: 400">Switch Back to Admin” </span></i><span style="font-weight: 400">button</span></li>
<li>Show login as customer button on order listing page</li>
<li>Show login as customer button on order detail page</li>
<li><span style="font-weight: 400">View complete admin login history</span></li>
<li>Compatible with cart & checkout blocks (<strong>New</strong>)</li>
<li>Customizable header bar for admin (<strong>New</strong>)</li>
</ul>
<h2>View and Edit Customer Details on the My Account Page</h2>
<p><span style="font-weight: 400">When you log in as a customer, you can view the My Account page and explore the account and order information of a customer. Additionally, you can see the complete order history, make quick edits, and place orders using the shop as client for WooCommerce extension. </span></p>
<h2><img class="alignnone size-full wp-image-18734004264211" src="https://woocommerce.com/wp-content/uploads/2020/12/login-and-shop-as-customer-for-woocommerce-2.jpeg" alt="login and shop as customer for woocommerce" width="980" height="603" /></h2>
<h2>Automatically Get Shipping & Billing Information Upon Checkout</h2>
<p><span style="font-weight: 400">When you are placing orders as a customer, you dont need to add the billing and shipping information manually. </span><span style="font-weight: 400">The extension automatically retrieves the billing & shipping details for every customer at checkout, saving time and allowing you to place quick orders. </span></p>
<p><img class="alignnone size-full wp-image-18734004264222" src="https://woocommerce.com/wp-content/uploads/2020/12/login-and-shop-as-customer-for-woocommerce-1.jpeg" alt="login and shop as customer for woocommerce" width="980" height="603" /></p>
<div class="woocommerce-message" style="background-color: #127f6269;border-color: #c9e8a9;color: #000000;border-radius: 5px;margin: 2em 0;padding: 20px">
<h2 style="text-align: center"><i>To fulfill orders on customer’s behalf or to audit customer ordering experience, use login and shop as customer for WooCommerce extension!</i></h2>
<h2 style="text-align: center"><a class="wccom-button is-primary" style="font-weight: 400;text-decoration: none;width: 130px;background: #118567;border: none;color: #fff !important;line-height: 28px;padding: 10px 24px;font-size: 16px;margin: 24px auto 0" href="https://woocommerce.com/?add-to-cart=6981729" target="_blank" rel="noopener"><span class="wccom-button__text">Buy Now</span></a></h2>
</div>
<h2>View the Complete History of Each Admin Logging in as a Customer</h2>
<p><span style="font-weight: 400">With the shop as a customer for WooCommerce extension, your login history is preserved on a separate grid, allowing you to easily identify which admin used the particular login as a customer feature. A timestamp is designed in the grid to record the actions of each admin. </span></p>
<p><img class="alignnone size-full wp-image-18734004264226" src="https://woocommerce.com/wp-content/uploads/2020/12/login-and-shop-as-customer-for-woocommerce-125.jpg" alt="login and shop as customer for woocommerce" width="980" height="603" /></p>
<div class="woocommerce-message" style="background-color: #decffc;border-color: #c9e8a9;color: #000000;border-radius: 5px;margin: 2em 0;padding: 20px">
<h2 style="text-align: center"><i>For more information on how to switch to the customer and how to place an order on the customer’s behalf, read the documentation.</i></h2>
<h2 style="text-align: center"><a class="wccom-button is-primary" style="font-weight: 400;text-decoration: none;width: 145px;background: #7754B3;border: none;color: #fff !important;line-height: 28px;padding: 10px 20px;font-size: 16px;margin: 24px auto 0" href="https://woocommerce.com/document/login-shop-as-customer/" target="_blank" rel="noopener"><span class="wccom-button__text">Documentation</span></a></h2>
</div>
<h2>Requirements:</h2>
<ul>
<li>Minimum PHP version: 5.2</li>
</ul>

Login & Shop as Customer

<p>Allows store administrators to login as customer on frontend for troubleshooting and placing orders on customers’ behalf.</p>

<div class="woo-sc-box alert">
<p class="wp-block-paragraph"><b>Product import functionality now available!</b></p>
</div>
<p>Integrate your WooCommerce store with Oracle NetSuite ERP to eliminate manual data entry and streamline your workflow.<br />Enjoy real-time, bi-directional synchronization of <b data-path-to-node="6" data-index-in-node="170">Orders, Inventory, Prices, Customers, and Refunds</b>. Features include seamless <b data-path-to-node="6" data-index-in-node="247">Product Imports</b> from NetSuite to Woo, <b data-path-to-node="6" data-index-in-node="285">B2B Company account syncing</b>, automatic <b data-path-to-node="6" data-index-in-node="324">Fulfillment tracking</b>, and advanced <b data-path-to-node="6" data-index-in-node="359">Conditional Field Mapping</b> without any code. Fully optimized for WooCommerce HPOS and secured via Token-Based Authentication.</p>
<h3 data-path-to-node="11">Key Benefits</h3>
<ul data-path-to-node="12">
<li>
<p class="wp-block-paragraph" data-path-to-node="12,0,0"><b data-path-to-node="12,0,0" data-index-in-node="0">Eliminate Manual Entry:</b> Automate the flow of data between WooCommerce and NetSuite, saving hours of manual admin work and preventing costly human errors.</p>
</li>
<li>
<p data-path-to-node="12,1,0"><b data-path-to-node="12,1,0" data-index-in-node="0">Scale with Confidence:</b> Enterprise-grade architecture capable of handling high-volume order flows. Fully compatible with <b data-path-to-node="12,1,0" data-index-in-node="120">WooCommerce HPOS</b> (High-Performance Order Storage).</p>
</li>
<li>
<p data-path-to-node="12,2,0"><b data-path-to-node="12,2,0" data-index-in-node="0">Effortless Field Mappings:</b> Map standard and custom fields easily using our advanced Conditional Mapping engine.</p>
</li>
<li>
<p data-path-to-node="12,3,0"><b data-path-to-node="12,3,0" data-index-in-node="0">B2B & B2C Ready:</b> Seamlessly sync shoppers as individual retail customers or as B2B Company entities.</p>
</li>
</ul>
<h3 data-path-to-node="14"><em>Core Features</em></h3>
<h4 data-path-to-node="15">Comprehensive Order & Refund Sync</h4>
<ul data-path-to-node="16">
<li>
<p data-path-to-node="16,0,0"><b data-path-to-node="16,0,0" data-index-in-node="0">Flexible Order Sync:</b> Automatically send WooCommerce orders to NetSuite as <i data-path-to-node="16,0,0" data-index-in-node="74">Sales Orders, Cash Sales, Invoices, or Customer Deposits</i>.</p>
</li>
<li>
<p data-path-to-node="16,1,0"><b data-path-to-node="16,1,0" data-index-in-node="0">Tax, Coupon & Discount Mapping:</b> Accurate synchronization of complex order totals, including shipping lines, specific locations, and tax codes.</p>
</li>
<li>
<p data-path-to-node="16,2,0"><b data-path-to-node="16,2,0" data-index-in-node="0">Two-Way Refund Sync:</b> Refund a customer in WooCommerce to automatically create a <i data-path-to-node="16,2,0" data-index-in-node="80">Return Authorization</i> in NetSuite, or sync refunds from NetSuite directly back to WooCommerce.</p>
</li>
</ul>
<h4 data-path-to-node="17">Smart Inventory & Price Management</h4>
<ul data-path-to-node="18">
<li>
<p data-path-to-node="18,0,0"><b data-path-to-node="18,0,0" data-index-in-node="0">Multi-Location Inventory:</b> Fetch and merge inventory counts from “All Locations”, a “Default Location”, or “Selected Locations” in NetSuite.</p>
</li>
<li>
<p data-path-to-node="18,1,0"><b data-path-to-node="18,1,0" data-index-in-node="0">Real-Time & Scheduled Sync:</b> Run background cron jobs (Hourly, Twice Daily, Daily) or trigger one-click manual syncs.</p>
</li>
<li>
<p data-path-to-node="18,2,0"><b data-path-to-node="18,2,0" data-index-in-node="0">Price Level Sync:</b> Automatically pull product prices from designated NetSuite Price Levels to keep WooCommerce pricing highly accurate.</p>
</li>
<li>
<p data-path-to-node="18,3,0"><b data-path-to-node="18,3,0" data-index-in-node="0">Flexible SKU Matching:</b> Match products using Item ID, UPC Code, Display Name, Vendor Code, or custom NetSuite field IDs.</p>
</li>
</ul>
<h4 data-path-to-node="19">Customer Sync & Imports (B2B Supported)</h4>
<ul data-path-to-node="20">
<li>
<p data-path-to-node="20,0,0"><b data-path-to-node="20,0,0" data-index-in-node="0">Two-Way Customer Sync:</b> Sync WooCommerce registrations and guest checkouts directly to NetSuite.</p>
</li>
<li>
<p data-path-to-node="20,1,0"><b data-path-to-node="20,1,0" data-index-in-node="0">B2B Company Sync:</b> Send shoppers to NetSuite as “Company” entities if they provide a company name at checkout—perfect for wholesale and B2B merchants.</p>
</li>
<li>
<p data-path-to-node="20,2,0"><b data-path-to-node="20,2,0" data-index-in-node="0">Customer Imports:</b> Easily import your existing NetSuite customer base into WooCommerce as WordPress users, mapping their billing/shipping addresses and generating passwords automatically.</p>
</li>
</ul>
<h4 data-path-to-node="21">Product Import (NetSuite → WooCommerce)</h4>
<ul data-path-to-node="22">
<li>
<p data-path-to-node="22,0,0"><b data-path-to-node="22,0,0" data-index-in-node="0">Zero Manual Setup:</b> Automatically pull products from NetSuite into WooCommerce over REST Web Services.</p>
</li>
<li>
<p data-path-to-node="22,1,0"><b data-path-to-node="22,1,0" data-index-in-node="0">Rich Data Sync:</b> Import Item Titles, Descriptions, Dimensions, Weights, Prices, and standard/custom fields.</p>
</li>
<li>
<p data-path-to-node="22,2,0"><b data-path-to-node="22,2,0" data-index-in-node="0">Image & Gallery Support:</b> Automatically download and attach NetSuite product images to WooCommerce listings. (Intelligently skips re-downloading unless the source image changes).</p>
</li>
</ul>
<h4 data-path-to-node="23">Fulfillment & Shipment Tracking</h4>
<ul data-path-to-node="24">
<li>
<p data-path-to-node="24,0,0"><b data-path-to-node="24,0,0" data-index-in-node="0">Automated Order Completion:</b> Pull fulfillment data from NetSuite and automatically mark WooCommerce orders as “Completed”.</p>
</li>
<li>
<p data-path-to-node="24,1,0"><b data-path-to-node="24,1,0" data-index-in-node="0">Tracking Emails:</b> Automatically send customers an email containing their Tracking Number, Shipping Carrier, and Pickup Date pulled directly from NetSuite.</p>
</li>
</ul>
<h4 data-path-to-node="25">Advanced Conditional Field Mapping (No Code Required)</h4>
<p data-path-to-node="26">Don’t let complex business logic slow you down. Our visual mapping engine allows you to push extra values to NetSuite effortlessly:</p>
<ul data-path-to-node="27">
<li>
<p data-path-to-node="27,0,0"><b data-path-to-node="27,0,0" data-index-in-node="0">Condition-Based Mapping:</b> Map data based on WooCommerce conditions (IS / IS NOT / CONTAINS).</p>
</li>
<li>
<p data-path-to-node="27,1,0"><b data-path-to-node="27,1,0" data-index-in-node="0">Payment & Shipping Mapping:</b> Assign specific NetSuite fields based on the chosen WooCommerce shipping method or payment gateway.</p>
</li>
<li>
<p data-path-to-node="27,2,0"><b data-path-to-node="27,2,0" data-index-in-node="0">Custom Field Support:</b> Map custom WooCommerce checkout fields directly to custom NetSuite internal IDs.</p>
</li>
</ul>
<h3 data-path-to-node="29">Enterprise-Grade Security & Reliability</h3>
<ul data-path-to-node="30">
<li>
<p data-path-to-node="30,0,0"><b data-path-to-node="30,0,0" data-index-in-node="0">Token-Based Authentication (TBA):</b> Uncompromised security using NetSuite’s latest TBA standards. Consumer secrets and tokens are heavily encrypted in your database.</p>
</li>
<li>
<p data-path-to-node="30,1,0"><b data-path-to-node="30,1,0" data-index-in-node="0">Detailed API Logs:</b> Total transparency. Review timestamps, requests, and exact NetSuite API responses directly in your WordPress admin dashboard.</p>
</li>
<li>
<p data-path-to-node="30,2,0"><b data-path-to-node="30,2,0" data-index-in-node="0">Settings Import/Export:</b> Easily migrate your integration configurations from a staging environment to your live production site.</p>
</li>
</ul>
<p data-path-to-node="33"><strong><em>Our dedicated global support team is ready to assist you. From initial onboarding and configuration to troubleshooting custom environments, we are committed to making your NetSuite and WooCommerce systems communicate flawlessly.</em></strong></p>

NetSuite Integration

<p>The enterprise-grade NetSuite ERP connector for automated WooCommerce operations with secure and real-time sync of order, inventory, products and customer data.</p>

Login & Shop as Customer vs NetSuite Integration