<p>My Account Tour was built to solve a major usability gap in WooCommerce stores. Most customers land on the My Account page and struggle to understand the available options, leading to confusion, abandoned actions, and increased support requests.</p>
<p>This extension introduces guided onboarding directly inside the WooCommerce My Account dashboard, helping customers quickly learn what each section does, discover important features, and get comfortable using their account without needing assistance.</p>
<ul>
<li>Designed to be fully modular and extensible.</li>
<li>Comes with tours for default core endpoints, and lets developers build tailored onboarding for custom endpoints and extensions.</li>
</ul>
<h2>Suitable for:</h2>
<ul>
<li><strong>Store owners</strong>: Improve on-boarding experience for new customers. Help them navigate the WooCommerce My Account area with step-by-step tours so they never feel lost again. You can even add tours specific to custom endpoints.</li>
<li><strong>Extension developers</strong>: Showcase how their plugins/extensions enhance or extend WooCommerce’s My Account section. With an interactive, guided mini-tour, where store owner can preview the functionality and user experience before making a buying decision.</li>
<li><strong>Adding tours to custom user submission forms</strong> on My Account pages.</li>
</ul>
<h3>Custom setting page</h3>
<p><img class="size-medium wp-image-18734005972502" src="https://woocommerce.com/wp-content/uploads/2025/11/admin-menu.png?w=896" alt="admin-menu" width="896" height="463" /></p>
<ul>
<li>Store owners can enable and disable tours easily with minimal configuration.</li>
<li>Advanced hooks to allow third-party developers give <strong>store owners</strong> control to enable tours for custom endpoints.</li>
<li>Supports tour by default for the WooCommerce Subscription extension.</li>
<li>Modular design to show tours on selected pages only.</li>
</ul>
<h2>Additional features</h2>
<ul>
<li><strong>Faster customer onboarding:</strong> New users immediately understand how to navigate WooCommerce My Account pages, reducing confusion and friction.</li>
<li><strong>Fewer support requests: </strong>Customers learn where to find key actions like downloads, orders, subscriptions, and account settings, lowering the number of <em>“how do I…?”</em> support tickets. This is extremely beneficial for third party plugins/extensions for affiliates, support, etc.</li>
<li><strong>Improves user experience and retention:</strong> A guided account dashboard increases confidence, reduces drop-offs, and leads to happier, more self-sufficient customers.</li>
</ul>
<p><strong>Credit</strong><br />
<a href="https://github.com/kamranahmedse/driver.js" target="_blank" rel="noopener">driver.js library (MIT Licensed)</a></p>

My Account Tour

<p>Help customers understand account features, reduce support requests, and improve the onboarding experience.</p>

<ul class="wccom-tick-list-primary">
<li><strong>Signup Verification</strong></li>
<li><strong>Checkout Verification</strong></li>
<li><strong>Login Authentication</strong></li>
<li><strong>Customizable Verification Experience</strong></li>
</ul>
<hr class="wccom-product-heading__hr" />
<h3>Signup Verification</h3>
<p>When a user registers on your WooCommerce store, they must verify their email before their account is created. As soon as they complete the signup form, an automated verification email with a unique OTP (One-Time Password) is sent to their inbox. A verification popup appears on the registration page, prompting users to enter the OTP. If they do not verify their email, their account remains uncreated, ensuring that only valid customers can register. Users can request a new OTP if needed, and the verification process remains seamless and secure. This feature helps prevent fake registrations, spam accounts, and unauthorized signups, improving your store’s security and data accuracy.</p>
<p><img class="aligncenter size-full wp-image-18734004926401" src="https://woocommerce.com/wp-content/uploads/2021/06/signup-verification.png" alt="" width="527" height="489" /></p>
<h3>Checkout Verification</h3>
<p>For guest users who want to make a purchase, email verification is required before completing the checkout process. This ensures that only genuine users can place orders, reducing fraudulent and spam purchases. When a guest user enters their email on the cart or checkout page, a verification email with an OTP (One-Time Password) is sent to their inbox. They must enter the OTP to proceed with the order.</p>
<p>Additionally, there is an option to <strong>require checkout verification only for free orders</strong>, ensuring that users claiming free products verify their email before completing the order.</p>
<p><img class="aligncenter size-full wp-image-18734004926411" src="https://woocommerce.com/wp-content/uploads/2021/06/checkout-verification.png" alt="" width="534" height="506" /></p>
<h3>Login Authentication</h3>
<p>Enhance the security of your WooCommerce store with Login Authentication, ensuring that only verified users can access their accounts. This feature provides two levels of authentication to protect user accounts from unauthorized access.</p>
<p>The first option sends an email notification whenever a user logs in, informing them of the login activity, including details such as the device and location. This helps users stay informed and take action if any suspicious activity is detected.</p>
<p>The second option adds an extra layer of security by requiring email verification when a user logs in from a different browser, a new device, or after a certain period of inactivity. In this case, an OTP (One-Time Password) is sent to the registered email, and the user must enter it to complete the login process. Without verifying the OTP, they will not be able to access their account, ensuring protection against unauthorized logins.</p>
<p><img class="aligncenter size-full wp-image-18734004926416" src="https://woocommerce.com/wp-content/uploads/2021/06/login-authentication.png" alt="" width="636" height="489" /></p>
<h3>Customizable Verification Experience</h3>
<p>Enhance the user experience with a fully customizable verification popup and email design. Store admins can personalize the verification popup’s layout, colors, text, and styling to match their brand identity, ensuring a seamless and professional look.</p>
<p>Additionally, the verification email content can be customized to include personalized messages, branding elements, and clear instructions for users to complete their email verification. These customization options help create a cohesive and branded experience while improving user engagement and trust.</p>
<p><img class="aligncenter size-full wp-image-18734004926417" src="https://woocommerce.com/wp-content/uploads/2021/06/customizable-verification-experience.png" alt="" width="641" height="381" /></p>

Customer Email Verification

<p>The Customer Email Verification will verify your customers’ email addresses during registration and checkout to reduce registration and spam orders.</p>

My Account Tour vs Customer Email Verification