Protect your customer’s shopping journey from cart to delivery with Norton Shopping Guarantee with Package Protection. Increase sales and attract repeat buyers — for free — through this unique and holistic buyer protection program. It includes the Norton Shopping Guarantee, shipping insurance, and trust badges in order to guide customers toward a purchase from your WooCommerce store.
Build confidence and increase conversions with the brand trusted by customers around the globe — Norton.
<ul class="wccom-tick-list-primary">
<li>Safe Shopping Trust Badges: Increase shopper confidence and encourage purchase completion</li>
<li>Package Protection: Customer-paid shipping insurance for any loss, damage, or theft</li>
<li>Shopping Guarantee: Lowest price guarantee, purchase guarantee, and identity theft protection</li>
<li>Comprehensive Claims Support: Our full-service claims team will process, approve, and pay out claims directly to shoppers</li>
</ul>
<h2>Safe Shopping Trustmarks</h2>
<img class="alignnone wp-image-18734003868996" src="https://woocommerce.com/wp-content/uploads/2024/06/app-page-1.jpg?w=896" alt="Leveraging the Norton brand to assure customers their products, privacy, and experience are guaranteed." width="601" height="338" />
The Sitewide Trustmark is shown in the bottom left or right-hand corner on all pages of your site. New visitors can shop with confidence because they know your site has been verified by a trusted third party.
The Product Page Trustmark is shown on each product page, typically under the add to cart button. Showing trustmarks before checkout reinforces that you are a trusted merchant, encouraging the shopper to add products to their cart.
<h2>Package Protection</h2>
<img class="wp-image-18734003868999" src="https://woocommerce.com/wp-content/uploads/2024/06/app-page-4.jpg?w=896" alt="Package protection (or shipping insurance) provides peace of mind for customers and merchants alike." width="601" height="338" />
Package Protection by EasyPost covers loss, damage, and theft for every carrier and service level. Customers cover the low cost of their shipping insurance, so you don’t pay a thing. Historically, there is a 50-60% opt-in rate, which dramatically reduces chargebacks, negative reviews, and time spent dealing with claims.
<h2>Shopping Guarantee</h2>
<img class="wp-image-18734003869000" src="https://woocommerce.com/wp-content/uploads/2024/06/app-page-5.jpg?w=896" alt="When a customer purchases package protection, they automatically receive three benefits - a Purchase Guarantee, Lowest Price Guarantee, and identity theft protection. " width="601" height="338" />
In addition to shipping insurance, the Shopping Guarantee protects your customers with:
Purchase Guarantee: If customers don’t receive their products within your terms of service, we’ll resolve the problem or issue a refund of up to $1,000 USD.
Lowest Price Guarantee: If the price goes down on your site within 30 days of purchase, we’ll reimburse your shopper the difference, up to $100 USD — at no charge to you.
Identity Theft Protection: If a shopper’s identity is stolen, we’ll provide access to identity recovery services as well as reimburse them up to $10,000 USD for related expenses.

Norton Shopping Guarantee with Package Protection

Increase sales and attract repeat buyers by protecting your customer’s shopping journey from shopping cart to delivery.

<ul class="wccom-tick-list-primary">
<li>Upload Files Easily – Add PDFs, images, documents, and more as product attachments.</li>
<li>Per-Product & Category Files – Assign unique files to specific products or categories.</li>
<li>View in Tabs – Open supported files directly in an existing or new browser tab.</li>
<li>Wide Format Support – Works with 21+ different file types.</li>
<li>Attach URLs – Link external resources or guides directly to products.</li>
<li>Flexible Display – Show attachments in a new tab, existing tab, or on the product page.</li>
<li>Email Attachments – Send files in customer order emails based on order status.</li>
<li>Display Files in My Account Section – Display attachments in the customer’s account by order status.</li>
<li>Order Confirmation Files – Automatically include attachments in order confirmation emails.</li>
<li>Order Status Control – Restrict file access by status (completed, failed, canceled, etc.).</li>
<li>Role-Based Access – Limit file viewing or downloads to specific user roles.</li>
<li>File Expiry Dates – Set expiry dates for each downloadable file.</li>
<li>Customizable Buttons – Personalize download and view button text, color, and style.</li>
<li>File Size Display – Show file sizes next to download buttons.</li>
<li>Centralized Dashboard – Manage all attachments from one admin panel.</li>
<li>Bulk Import (New) – Quickly attach files to products using a CSV import.</li>
</ul>
<hr />
Product Attachments for WooCommerce allows you to easily upload and manage downloadable and viewable files such as PDFs, images, and videos. With customizable display options, you can choose where and how these attachments appear on product pages.
Product Attachments Pro offers bulk upload capabilities, file expiry management, and role-based access control. It also integrates with order confirmation emails, improving the overall customer experience and store efficiency.
<img class="alignnone size-full wp-image-18734005354262" src="https://woocommerce.com/wp-content/uploads/2025/04/Frame-31-1.png" alt="Product Attachments for WooCommerce" width="980" height="656" />
 
<h3>File Attachments in My Account Section</h3>
Allow customers to access attached files from their My Account section based on the order’s current status. Control file visibility for statuses like Completed, Processing, or On Hold to ensure timely access to relevant documents using Product Attachments for WooCommerce
<img class="alignnone size-full wp-image-18734005132427" src="https://woocommerce.com/wp-content/uploads/2025/04/Attachments-in-Dashboard.png" alt="WooCommerce File Attachments in Dashboard" width="980" height="515" />
<h3>Attach Files to Customer Order Email</h3>
Automatically send attachment files to customer order emails based on specific order statuses such as Complete, Processing, Cancelled, On Hold, Pending Payment, Refunded, Failed, or Draft. Product Attachments for WooCommerce allows you to customize which documents are sent at each stage to ensure customers receive the right information at the right time.
<img class="alignnone size-full wp-image-18734005132430" src="https://woocommerce.com/wp-content/uploads/2025/04/Email-Attachment.png" alt="Email Attachment WooCommerce" width="557" height="688" />
<h3>Customizable Attachment Display and Email Integration</h3>
Customizable Placement: Choose where the attachments appear on the product page. 
File Size Visibility: Display file sizes to help customers make informed decisions. 
Email Integration: Automatically include attachments in order confirmation emails for easy access after purchase.
<img class="alignnone size-full wp-image-18734005354295" src="https://woocommerce.com/wp-content/uploads/2025/04/Frame-43.png" alt="Product Attachments Settings for WooCommerce" width="980" height="517" />
<h3>Supported File Attachments Formats</h3>
Product Attachments for WooCommerce supports a wide range of file formats, you can attach 21 different types of file formats including documents (PDF, DOCX, CSV), images (JPG, PNG, GIF), media files (MP4, MP3), and compressed files (ZIP, RAR). This allows you to easily upload and manage a variety of file types for your products, offering great flexibility for your store.
<h3>Bulk File Attachments & Access Control</h3>
Multiple Upload Options: Upload multiple files at once or add external URLs. 
Product & Category Assignment: Attach files to specific products or entire categories. 
Expiry Settings: Set expiration dates to control file availability. 
Order Status Restrictions: Limit access based on order status (processing, completed, etc.). 
Role-Based Access: Restrict file access to specific user roles for better control.<img class="alignnone size-full wp-image-18734005354300" src="https://woocommerce.com/wp-content/uploads/2025/04/Frame-12-1.png" alt="Bulk File Attachments WooCommerce" width="980" height="842" data-wp-editing="1" />
<h3>Custom File Type Icons</h3>
Upload custom icons for different file types to improve visual identification and enhance user experience. Tailor the icons to match your store’s branding, making it easier for customers to recognize and interact with files.
<img class="alignnone size-full wp-image-18734005354310" src="https://woocommerce.com/wp-content/uploads/2025/04/Frame-44.png" alt="Upload Custom Icons" width="980" height="487" />
<h3>Buttons Customization</h3>
Personalize the text for Download and View buttons and modify their colors to align with your store’s branding.
<img class="alignnone size-full wp-image-18734005354313" src="https://woocommerce.com/wp-content/uploads/2025/04/Frame-34-1.png" alt="Button Customization for File Attachments WooCommerce" width="980" height="507" />
<h3>Comprehensive Dashboard</h3>
Easily manage all attachments from a user-friendly admin panel, organizing files efficiently to improve store management and customer experience. In this dedicated dashboard, you can
<ul>
<li>Edit settings instantly via a popup without leaving the page</li>
<li>Remove attachments in just a click for better control.</li>
<li>Instantly view assigned attachments for each product.</li>
<li>Monitor file expiration dates with ease.</li>
<li>Track individual file downloads to measure engagement.</li>
<li>Search & filter attachments for specific products.</li>
</ul>
<img class="alignnone size-full wp-image-18734005354320" src="https://woocommerce.com/wp-content/uploads/2025/04/Frame-13-1.png" alt="Comprehensive Dashboard for File Attachments WooCommerce" width="980" height="430" />
<h3>Bulk Assign Files using CSV</h3>
Option to import and assign multiple product attachments using a CSV file, streamlining the process of linking external files to your WooCommerce products in bulk. Simply map columns for attachment name, product SKU, and the file’s URL for efficient management.

Product Attachments Pro

Product Attachments for WooCommerce lets you attach/upload any type of files to customer orders directly on product pages, order emails, or customer account sections.

Norton Shopping Guarantee with Package Protection vs Product Attachments Pro