<p>Protect your customer’s shopping journey from cart to delivery with Norton Shopping Guarantee with Package Protection. Increase sales and attract repeat buyers — for free — through this unique and holistic buyer protection program. It includes the Norton Shopping Guarantee, shipping insurance, and trust badges in order to guide customers toward a purchase from your WooCommerce store.</p>
<p>Build confidence and increase conversions with the brand trusted by customers around the globe — Norton.</p>
<ul class="wccom-tick-list-primary">
<li><strong>Safe Shopping Trust Badges:</strong> Increase shopper confidence and encourage purchase completion</li>
<li><strong>Package Protection:</strong> Customer-paid shipping insurance for any loss, damage, or theft</li>
<li><strong>Shopping Guarantee:</strong> Lowest price guarantee, purchase guarantee, and identity theft protection</li>
<li><strong>Comprehensive Claims Support:</strong> Our full-service claims team will process, approve, and pay out claims directly to shoppers</li>
</ul>
<h2>Safe Shopping Trustmarks</h2>
<p><img class="alignnone wp-image-18734003868996" src="https://woocommerce.com/wp-content/uploads/2024/06/app-page-1.jpg?w=896" alt="Leveraging the Norton brand to assure customers their products, privacy, and experience are guaranteed." width="601" height="338" /></p>
<p><strong>The Sitewide Trustmark</strong> is shown in the bottom left or right-hand corner on all pages of your site. New visitors can shop with confidence because they know your site has been verified by a trusted third party.</p>
<p><strong>The Product Page Trustmark</strong> is shown on each product page, typically under the add to cart button. Showing trustmarks before checkout reinforces that you are a trusted merchant, encouraging the shopper to add products to their cart.</p>
<h2>Package Protection</h2>
<p><img class="wp-image-18734003868999" src="https://woocommerce.com/wp-content/uploads/2024/06/app-page-4.jpg?w=896" alt="Package protection (or shipping insurance) provides peace of mind for customers and merchants alike." width="601" height="338" /></p>
<p><strong>Package Protection by EasyPost</strong> covers loss, damage, and theft for every carrier and service level. Customers cover the low cost of their shipping insurance, so you don’t pay a thing. Historically, there is a 50-60% opt-in rate, which dramatically reduces chargebacks, negative reviews, and time spent dealing with claims.</p>
<h2>Shopping Guarantee</h2>
<p><img class="wp-image-18734003869000" src="https://woocommerce.com/wp-content/uploads/2024/06/app-page-5.jpg?w=896" alt="When a customer purchases package protection, they automatically receive three benefits - a Purchase Guarantee, Lowest Price Guarantee, and identity theft protection. " width="601" height="338" /></p>
<p>In addition to shipping insurance, the Shopping Guarantee protects your customers with:</p>
<p><strong>Purchase Guarantee:</strong> If customers don’t receive their products within your terms of service, we’ll resolve the problem or issue a refund of up to $1,000 USD.</p>
<p><strong>Lowest Price Guarantee:</strong> If the price goes down on your site within 30 days of purchase, we’ll reimburse your shopper the difference, up to $100 USD — at no charge to you.</p>
<p><strong>Identity Theft</strong><strong> Protection:</strong> If a shopper’s identity is stolen, we’ll provide access to identity recovery services as well as reimburse them up to $10,000 USD for related expenses.</p>

Norton Shopping Guarantee with Package Protection

<p>Increase sales and attract repeat buyers by protecting your customer’s shopping journey from shopping cart to delivery.</p>

<ul class="wccom-tick-list-primary">
<li style="font-weight: 400"><b>Attach Documents</b>: Include multiple documents, such as user guides, FAQs, and warranties.</li>
<li style="font-weight: 400"><b>Bulk Attachment:</b> Create smart rules to assign documents to specific products or entire categories.</li>
<li style="font-weight: 400"><b>Product-Level Attachments</b>: Add and manage multiple attachments directly from the WooCommerce product edit page.</li>
<li style="font-weight: 400"><b>Shortcode Support</b>: Use shortcodes to display general or product-specific documents anywhere on your site.</li>
<li style="font-weight: 400"><b>Upload Files or URL</b>: Upload files directly or link to external sources like YouTube, Google Drive, or Dropbox.</li>
<li style="font-weight: 400"><b>Attachment in Order Email:</b> Include the product document or attachment in the order confirmation email so customers can stay informed.</li>
<li><b>Choose Display Position:</b> Display the documents in the product tabs or after the add-to-cart button, giving you more flexibility.</li>
<li><b>User Role Control</b>: Restrict document access based on specific user roles to control visibility.</li>
</ul>
<h2><b>Attach Product Documents and Attachments for Additional Information</b></h2>
<p>Everyone wants to increase sales, and a simple way to do that is by making the buying process easier. Customers feel more confident when they have all the information they need before making a purchase. Providing product documents helps remove doubts and makes it easier for them to decide. The WooCommerce product documents plugin allows you to display product documentation with a shortcode or below the short description.<br />
You can add multiple product documents, such as user guides, specifications, and troubleshooting manuals, to give customers complete information. Attach documents to individual products or entire categories to save time and ensure consistency. Upload files directly to your website or link external URLs from platforms like Google Drive or Dropbox. You can also easily attach documents from the WooCommerce product edit page, making them instantly available to customers.</p>
<h2><b>Include Product Attachments and Documents</b></h2>
<p>Attach documents like user manuals, installation guides, FAQs, and warranty details to make it easy for customers to find important product information. Clear documentation helps customers understand your products better, reducing confusion and support requests. The WooCommerce Product Documents plugin allows you to upload multiple files per product or category, ensuring customers always have access to the information they need.</p>
<p><img class="alignnone size-medium wp-image-18734006329894" src="https://woocommerce.com/wp-content/uploads/2025/04/Include-Product-Attachments-and-Documents.png?w=896" alt="Include Product Attachments and Documents" width="896" height="489" /></p>
<h2><b>Use Shortcode to Display Documents/Attachments</b></h2>
<p>You can easily display product documents anywhere on your site using shortcodes. A general shortcode lets you showcase a list of common documents in any location, such as a dedicated documentation page or a sidebar. If you need to display documents for a specific product, you can use a product-specific shortcode to ensure customers find the right information directly on the product page or any custom placement.</p>
<p><img class="alignnone size-medium wp-image-18734006329895" src="https://woocommerce.com/wp-content/uploads/2025/04/Use-Shortcode-to-Display-Documents-Attachments.png?w=811" alt="Use Shortcode to Display Documents Attachments" width="811" height="159" /></p>
<h2><b>Add Product Attachments on Product Level</b></h2>
<p>Easily manage and attach documents directly from the WooCommerce product edit page. Go to the product settings, upload the necessary files, and they will be instantly available to customers. You can add user manuals, installation guides, FAQs, or any other important documents without hassle. This makes it simple to keep product information organized and accessible, reducing customer confusion and support requests.</p>
<p><img class="alignnone size-medium wp-image-18734006329896" src="https://woocommerce.com/wp-content/uploads/2025/04/Add-Product-Attachments-on-Product-Level.png?w=872" alt="Add Product Attachments on Product Level" width="872" height="646" /></p>
<h2><b>Choose where to Display the Documents/Attachments</b></h2>
<p>The WooCommerce product documents plugin allows you to customize where you want to display the product attachment. You can display it in the product tabs or after the add to cart button. This allows store owners to customize the layout of their pages to meet their requirements.</p>
<h4></h4>
<p class="jetpack-slideshow-noscript robots-nocontent">This slideshow requires JavaScript.</p><div id="gallery-0-2-slideshow" class="jetpack-slideshow-window jetpack-slideshow jetpack-slideshow-black" data-trans="fade" data-autostart="1" data-gallery="[{"src":"https:\/\/woocommerce.com\/wp-content\/uploads\/2025\/04\/Choose-where-to-Display-the-Documents-Attachments-In-Product-Tab-1.png","id":"18734006329984","title":"Choose where to Display the Documents Attachments In Product Tab","alt":"Choose where to Display the Documents Attachments In Product Tab","caption":"Product Tab","itemprop":"image"},{"src":"https:\/\/woocommerce.com\/wp-content\/uploads\/2025\/04\/Choose-where-to-Display-the-Documents-Attachments-After-the-Add-to-Cart-Button-1.png","id":"18734006329983","title":"Choose where to Display the Documents Attachments After the Add to Cart Button","alt":"Choose where to Display the Documents Attachments After the Add to Cart Button","caption":"After the Add to Cart Button","itemprop":"image"}]"></div>
<h2><b>Add Multiple Documents for Each Product</b></h2>
<p>You can upload multiple documents for each product to give customers all the information they need. Add user guides, specifications, troubleshooting manuals, or any other important files. This is especially helpful for products that need detailed instructions or come in multiple languages.</p>
<p><img class="alignnone size-medium wp-image-18734006329907" src="https://woocommerce.com/wp-content/uploads/2025/04/Add-Multiple-Documents-for-Each-Product.png?w=896" alt="Add Multiple Documents for Each Product" width="896" height="323" /></p>
<h2><b>Multiple Designs for Displaying Product Attachments</b></h2>
<p>Show your product attachments in multiple stylish layouts, including card grid, simple row, or accordions. Choose the design that best fits your store’s look while keeping files easy to view and download. Enhance user experience with a clean, professional presentation for all your product documents.</p>
<p class="jetpack-slideshow-noscript robots-nocontent">This slideshow requires JavaScript.</p><div id="gallery-0-3-slideshow" class="jetpack-slideshow-window jetpack-slideshow jetpack-slideshow-black" data-trans="fade" data-autostart="1" data-gallery="[{"src":"https:\/\/woocommerce.com\/wp-content\/uploads\/2025\/04\/Multiple-Designs-for-Displaying-Product-Attachments-Simple-Row-1.png","id":"18734006329989","title":"Multiple Designs for Displaying Product Attachments \u0026#8211; Simple Row","alt":"Multiple Designs for Displaying Product Attachments - Simple Row","caption":"Simple Row","itemprop":"image"},{"src":"https:\/\/woocommerce.com\/wp-content\/uploads\/2025\/04\/Multiple-Designs-for-Displaying-Product-Attachments-Card-Grid-1.png","id":"18734006329990","title":"Multiple Designs for Displaying Product Attachments \u0026#8211; Card Grid","alt":"Multiple Designs for Displaying Product Attachments - Card Grid","caption":"Card Grid","itemprop":"image"},{"src":"https:\/\/woocommerce.com\/wp-content\/uploads\/2025\/04\/Multiple-Designs-for-Displaying-Product-Attachments-Accordion-Style-1.png","id":"18734006329991","title":"Multiple Designs for Displaying Product Attachments \u0026#8211; Accordion Style","alt":"Multiple Designs for Displaying Product Attachments - Accordion Style","caption":"Accordion Style","itemprop":"image"}]"></div>
<h2><b>Assign Documents to Specific Product or Category</b></h2>
<p>You can assign documents to both individual products and entire categories, giving you full control over how information is shared. Attach specific documents to individual products when they have unique instructions, user guides, or specifications. If multiple products in a category share the same documents, assign them at the category level to save time and ensure consistency.</p>
<p><img class="alignnone size-medium wp-image-18734006329915" src="https://woocommerce.com/wp-content/uploads/2025/04/Assign-Documents-to-Specific-Product-or-Category.png?w=865" alt="Assign Documents to Specific Product or Category" width="865" height="216" /></p>
<h2><b>Upload Files or Add External URLs</b></h2>
<p>You can add product documents in two ways:</p>
<ul>
<li><b>Upload Files Directly</b>: Add documents like user manuals, guides, or warranties by uploading them to your website. This keeps them easily accessible for customers.</li>
<li><b>Link External URLs</b>: Add URLs for documents or videos hosted on platforms like Google Drive, YouTube, or Dropbox. This option helps you keep files updated without having to re-upload them to your site.</li>
</ul>
<p>With these options, you can manage documents efficiently while ensuring customers always have the latest information.</p>
<p><img class="alignnone size-medium wp-image-18734006329919" src="https://woocommerce.com/wp-content/uploads/2025/04/Upload-Files-or-Add-External-URLs.png?w=866" alt="Upload Files or Add External URLs" width="866" height="259" /></p>
<h2><b>Include Product Documents in the Order Email and My Account Section</b></h2>
<p>Keep customers updated by providing them with the product documents and attachments at different stages. Customers will receive the documents in the order email and can also check them in the My Account section. This way, customers can easily access the documents whenever they want.</p>
<p class="jetpack-slideshow-noscript robots-nocontent">This slideshow requires JavaScript.</p><div id="gallery-0-4-slideshow" class="jetpack-slideshow-window jetpack-slideshow jetpack-slideshow-black" data-trans="fade" data-autostart="1" data-gallery="[{"src":"https:\/\/woocommerce.com\/wp-content\/uploads\/2025\/04\/Include-Product-Documents-in-the-Order-Email-2.png","id":"18734006332703","title":"Include Product Documents in the Order Email","alt":"Include Product Documents in the Order Email","caption":"Order Email","itemprop":"image"},{"src":"https:\/\/woocommerce.com\/wp-content\/uploads\/2025\/04\/Include-Product-Documents-in-the-My-Account-Section-3.png","id":"18734006332704","title":"Include Product Documents in the My Account Section","alt":"Include Product Documents in the My Account Section","caption":"My Account Section","itemprop":"image"}]"></div>

Product Documents and Attachments

<h2><b>Include Documents or Attachments with Products to Provide Customers with Necessary Information and Minimize Purchasing Barriers.</b></h2>

Norton Shopping Guarantee with Package Protection vs Product Documents and Attachments