Protect your customer’s shopping journey from cart to delivery with Norton Shopping Guarantee with Package Protection. Increase sales and attract repeat buyers — for free — through this unique and holistic buyer protection program. It includes the Norton Shopping Guarantee, shipping insurance, and trust badges in order to guide customers toward a purchase from your WooCommerce store.
Build confidence and increase conversions with the brand trusted by customers around the globe — Norton.
<ul class="wccom-tick-list-primary">
<li>Safe Shopping Trust Badges: Increase shopper confidence and encourage purchase completion</li>
<li>Package Protection: Customer-paid shipping insurance for any loss, damage, or theft</li>
<li>Shopping Guarantee: Lowest price guarantee, purchase guarantee, and identity theft protection</li>
<li>Comprehensive Claims Support: Our full-service claims team will process, approve, and pay out claims directly to shoppers</li>
</ul>
<h2>Safe Shopping Trustmarks</h2>
<img class="alignnone wp-image-18734003868996" src="https://woocommerce.com/wp-content/uploads/2024/06/app-page-1.jpg?w=896" alt="Leveraging the Norton brand to assure customers their products, privacy, and experience are guaranteed." width="601" height="338" />
The Sitewide Trustmark is shown in the bottom left or right-hand corner on all pages of your site. New visitors can shop with confidence because they know your site has been verified by a trusted third party.
The Product Page Trustmark is shown on each product page, typically under the add to cart button. Showing trustmarks before checkout reinforces that you are a trusted merchant, encouraging the shopper to add products to their cart.
<h2>Package Protection</h2>
<img class="wp-image-18734003868999" src="https://woocommerce.com/wp-content/uploads/2024/06/app-page-4.jpg?w=896" alt="Package protection (or shipping insurance) provides peace of mind for customers and merchants alike." width="601" height="338" />
Package Protection by EasyPost covers loss, damage, and theft for every carrier and service level. Customers cover the low cost of their shipping insurance, so you don’t pay a thing. Historically, there is a 50-60% opt-in rate, which dramatically reduces chargebacks, negative reviews, and time spent dealing with claims.
<h2>Shopping Guarantee</h2>
<img class="wp-image-18734003869000" src="https://woocommerce.com/wp-content/uploads/2024/06/app-page-5.jpg?w=896" alt="When a customer purchases package protection, they automatically receive three benefits - a Purchase Guarantee, Lowest Price Guarantee, and identity theft protection. " width="601" height="338" />
In addition to shipping insurance, the Shopping Guarantee protects your customers with:
Purchase Guarantee: If customers don’t receive their products within your terms of service, we’ll resolve the problem or issue a refund of up to $1,000 USD.
Lowest Price Guarantee: If the price goes down on your site within 30 days of purchase, we’ll reimburse your shopper the difference, up to $100 USD — at no charge to you.
Identity Theft Protection: If a shopper’s identity is stolen, we’ll provide access to identity recovery services as well as reimburse them up to $10,000 USD for related expenses.

Norton Shopping Guarantee with Package Protection

Increase sales and attract repeat buyers by protecting your customer’s shopping journey from shopping cart to delivery.

<h2>Allow Orders and Shipping Tracking to Customers</h2>
Order and Shipment Tracking for WooCommerce allows you to add tracking numbers to orders with carrier selection, pickup date, and estimated delivery details. Customers can view real-time tracking info from their My Account area, both in the order history and order details pages.
Display a fully customizable order timeline, including labels, descriptions, icons, and timestamps for each status update. You can bulk import tracking information using CSV files to save time on order updates.
Tracking details can also be included in customer emails, with options to customize the message, position, and use dynamic variables. Create a dedicated tracking page using a shortcode, allowing customers to check order status using their email and order ID. For added security, enable Google reCAPTCHA (V2 or V3) to prevent spam and automated abuse.
Choose from over 350 supported carriers, and let the plugin automatically generate tracking links to streamline your shipping workflow and enhance customer experience.
<h3>Order and Shipment Tracking Plugin Features</h3>
<ul>
<li style="font-weight: 400">Add tracking numbers to orders with the carrier, pickup date, and estimated delivery date</li>
<li style="font-weight: 400">Show tracking info on the My Account order history and order details pages</li>
<li style="font-weight: 400">Display a customizable order timeline with labels, icons, and timestamps</li>
<li style="font-weight: 400">Bulk import tracking details using CSV files</li>
<li style="font-weight: 400">Include tracking info in order emails with dynamic variables</li>
<li style="font-weight: 400">Add an order tracking button to emails for quick access</li>
<li style="font-weight: 400">Select from 350+ supported shipping carriers with auto-generated tracking links</li>
<li style="font-weight: 400">Show tracking tooltips and order timelines on the order listing page</li>
<li style="font-weight: 400">Create a dedicated order tracking page using a shortcode</li>
<li style="font-weight: 400">Allow customers to track orders using email and order ID</li>
<li style="font-weight: 400">Customize the order tracking form’s appearance</li>
<li style="font-weight: 400">Enable Google reCAPTCHA (V2 and V3) for spam protection on the tracking page.</li>
</ul>
<h3>Include Tracking Information on Orders</h3>
With the Order Tracking extension, you can add tracking numbers to orders by choosing a shipping company and setting a pickup date. Customers can easily check real-time tracking updates on the order details and order history sections in their My Account page.
The tracking details you can show include:
<ul>
<li style="font-weight: 400">Tracking Number</li>
<li style="font-weight: 400">Tracking Postcode</li>
<li style="font-weight: 400">Carrier Company</li>
<li style="font-weight: 400">Pickup Date</li>
<li style="font-weight: 400">Estimated Delivery Date</li>
<li style="font-weight: 400">Order Status Timeline</li>
</ul>
<img class="aligncenter wp-image-18734005362557 size-full" src="https://woocommerce.com/wp-content/uploads/2025/05/Screenshot-from-2025-06-02-09-34-48.png" alt="Include Tracking Information on Orders" width="302" height="579" />
<h3>Add Customizable Order Timelines</h3>
Order Tracking for WooCommerce lets you display customized order timelines on the order details page. You can show the date and time for each status update and personalize the following elements:
<ul>
<li style="font-weight: 400">Timeline label</li>
<li style="font-weight: 400">Timeline description</li>
<li style="font-weight: 400">Timeline icon</li>
</ul>
<img class="aligncenter wp-image-18734005362539 size-full" src="https://woocommerce.com/wp-content/uploads/2025/05/Screenshot-from-2025-06-02-09-22-20.png" alt="Add Customizable Order Timelines" width="1117" height="516" />
<h3>Import Tracking Information in a CSV File</h3>
Quickly update multiple orders by importing tracking details in bulk using a CSV file with the WooCommerce Order Tracking Plugin. This saves you time by allowing you to add shipping information to many orders at once.
<ul>
<li style="font-weight: 400">Each CSV file can include:</li>
<li style="font-weight: 400">Order ID</li>
<li style="font-weight: 400">Carrier Name</li>
<li style="font-weight: 400">Pickup Date</li>
<li style="font-weight: 400">Estimated Delivery Range (From – To)</li>
<li style="font-weight: 400">Tracking Number</li>
</ul>
<img class="aligncenter wp-image-18734005362579 size-full" src="https://woocommerce.com/wp-content/uploads/2025/05/222.png" alt="Import Tracking Information in a CSV File" width="2434" height="1482" />
<h3>Include Tracking Information on Order Emails</h3>
Include tracking information in the order emails sent to your customers. Customize the message content and choose whether to display it before or after the product list. Use dynamic variables like {order_number}, {tracking_number}, and {carrier_name} to personalize the details. You can also add a convenient order tracking button for easy access.
<img class="aligncenter wp-image-18734005362551 size-full" src="https://woocommerce.com/wp-content/uploads/2025/05/Screenshot-from-2025-06-02-09-28-15.png" alt="" width="905" height="520" />
<h3>Display Tracking Details On My Account Order Detail Pages</h3>
Show tracking information on the Order Listing pages in the My Account area to keep customers informed about their shipment status. You can display tracking details as a tooltip under the order tracking column and also show the full order timeline and tracking info on the order details page. This gives customers real-time updates all in one easy-to-access place.
<img class="aligncenter wp-image-18734005362541 size-full" src="https://woocommerce.com/wp-content/uploads/2025/05/555.png" alt="Display Tracking Details On My Account Order Detail Pages" width="2228" height="2650" />
<h3>Select Carrier Companies for Order Shipment</h3>
Choose your shipping carriers from over 350 supported services. The plugin then automatically creates tracking links for those carriers, making order tracking easier for you and your customers. This helps streamline your shipping process and keeps customers informed every step of the way.
<img class="aligncenter wp-image-18734005362559 size-full" src="https://woocommerce.com/wp-content/uploads/2025/05/Screenshot-from-2025-06-02-09-36-51.png" alt="Select Carrier Companies for Order Shipment" width="1181" height="535" />
<h3>Use Shortcode to Create an Order Tracking Page</h3>
The shipment and order tracking plugins allow you to use a shortcode to create a dedicated order tracking page where customers enter their email and order ID to check their shipping status. Customize the form’s background and header text colors to match your brand for a seamless experience.
<img class="aligncenter wp-image-18734005362560 size-full" src="https://woocommerce.com/wp-content/uploads/2025/05/Screenshot-from-2025-06-02-09-37-56.png" alt="Use Shortcode to Create an Order Tracking Page" width="826" height="614" />
<h3>Add Google reCAPTCHA for Extra Protection</h3>
Enhance your order tracking page security by adding Google reCAPTCHA (V2 and V3). This feature helps prevent spam and automated abuse, ensuring only genuine users can access tracking information.
<img class="aligncenter wp-image-18734005362562 size-full" src="https://woocommerce.com/wp-content/uploads/2025/05/Screenshot-from-2025-06-02-09-38-44.png" alt="Add Google reCAPTCHA for Extra Protection" width="758" height="477" />

Shipment and Order Tracking

Share shipment and order status details with your customers, so they can easily track their order and shipment status.

Norton Shopping Guarantee with Package Protection vs Shipment and Order Tracking