<p>When an admin cancels an order, WooCommerce by default sends an order cancellation email to the admin. However, it does not send any notification to the customer. This extension bridges that gap by sending an automatic notification to inform a customer that their order has been cancelled by the admin for some reason.</p>
<p>As your business grows, you get more orders, but sometimes you need cancel an order due to stock availability or another issue. Here are some of the basic features of this extension:</p>
<ul>
<li>Automatically sends an order cancellation email to the customer</li>
<li>Uses the standard WooCommerce order cancellation email layout</li>
<li>Allows you to customize the email subject, heading, and content like any other email</li>
</ul>
<p><img class="size-full wp-image-6420302 alignnone" src="https://woocommerce.com/wp-content/uploads/2020/09/Customer-cancelled-email.jpg" alt="" width="795" height="932" /></p>

Order Cancellation Email to Customer

<p>Send an automatic email notification to customer on order cancellation.</p>

<h2><span style="font-weight: 400">Key Features</span></h2>
<p><span style="font-weight: 400">Create & manage custom order statuses within the WooCommerce dashboard and automate your order processing. With the Flexi Custom Order Status plugin, you can-</span></p>
<ul class="wccom-tick-list-secondary">
<li style="font-weight: 400"><strong>Automatically notify customers via email or SMS every time an order’s status changes to a custom one.</strong><span style="color: var(--wp--preset--color--woo-text-gray,#101517);font-family: var(--wccom-font-family-default);letter-spacing: -0.011em"><br />
</span>Example: Notify customers with “Your order is being packed!” or “Your order is out for delivery.”<br />
Set notifications for individual or multiple status changes together, keeping your customers updated and confident.</li>
<li style="font-weight: 400"><b>Create custom order statuses for built-in gateways like PayPal or 3rd-party and custom payment gateways for smooth order processing.</b><br />
Example: Add a custom status, “Payment Under Review,” for Cash on Delivery orders to track pending payments.<br />
Ensure every payment method is accounted for with a streamlined status system.</li>
<li><strong>Custom order status rules to automate order status changes</strong><br />
Automate order status changes based on time, payment method, shipping zones, or specific days and dates to keep your workflow hands-free.<br />
Example: Automatically move “Cash on Delivery” orders using Flat Rate shipping to “Pending Pickup” two days after purchase—excluding Sundays and public holidays.</li>
<li>You can also set order status rules based on specific products, categories, cart totals, quantities, user roles, or customer locations for advanced automation.Example: Automatically mark orders as “Processing” when VIP customers from the US buy 5+ units from the Electronics category.</li>
<li style="font-weight: 400"><b>Orders stuck in the same status for too long can disrupt workflows and delay deliveries.</b><br />
Example: Get an alert if an order remains in “Awaiting Payment” for more than 48 hours.<br />
Define time intervals in minutes, hours, days, weeks, or months to take timely action.</li>
<li style="font-weight: 400"><b>Let customers cancel orders with custom statuses directly from the “Orders” page in their account.</b><br />
Example: Enable cancellations for orders in the “Awaiting Confirmation” status for better user experience.<br />
Control this feature with a simple toggle setting to suit your store’s policies.</li>
<li style="font-weight: 400"><b>Accidental changes to orders after a custom status is applied can lead to errors in processing. Make orders non-editable once assigned a custom status to prevent unauthorized changes.</b><br />
Uncheck the “Make custom order status editable” box to lock the status.</li>
<li style="font-weight: 400"><b>Manual inventory adjustments can lead to errors and inefficiencies. Automatically adjust stock levels when orders are updated to a custom status.</b><br />
Example: Decrease stock when an order is marked as “Dispatched” or increase stock when set to “Cancelled.”<br />
Keep inventory accurate without additional effort.</li>
<li style="font-weight: 400"><b>Default statuses often lack the flexibility required for unique workflows. Customise statuses as required.</b><br />
Modify built-in WooCommerce order statuses to match your business processes.<br />
Example: Rename “On Hold” to “Pending Customer Approval” for clarity.</li>
<li style="font-weight: 400"><b>Use Bulk Actions to update multiple orders to a custom status in just a few clicks.</b><br />
Example: Change 50+ orders to “Packed for Shipping” at once with bulk actions.</li>
<li style="font-weight: 400"><b>Add unique icons for each custom status for better visibility and organization.</b></li>
<li style="font-weight: 400"><b>Manually managing orders can lead to operational bottlenecks.</b><br />
Quickly update orders to custom statuses directly from the Edit Order page or Bulk Actions dropdown.</li>
</ul>
<h3><strong>Create, edit, and manage notifications about custom order statuses.</strong></h3>
<p><span style="font-weight: 400">Flexi Custom Order Status lets you create tailored workflow management to automate your entire order processing — from receiving orders to shipping orders and everything in between. Create custom order status labels, track the orders in real-time, and get notified when the order is stuck in the same status for more than the ideal time set by you.</span></p>
<p><span style="font-weight: 400">Be on top of your entire operation and communicate important order statuses with your customers to provide an unparalleled customer experience.</span></p>
<p><a href="https://woocommerce.com/wp-content/uploads/2024/12/1-Create-edit-and-manage-notifications-about-custom-order-statuses.png"><img class="aligncenter wp-image-18734006517161 size-full" src="https://woocommerce.com/wp-content/uploads/2024/12/1-Create-edit-and-manage-notifications-about-custom-order-statuses.png" alt="" width="1920" height="1080" /></a></p>
<h3>Notify customers with Emails & SMS</h3>
<p>Send custom notification emails & SMS when the status of an order is changed to a custom status.</p>
<p><a href="https://woocommerce.com/wp-content/uploads/2024/12/Notify-customers-with-Emails-SMS.png"><img class="aligncenter wp-image-18734006517162 size-full" src="https://woocommerce.com/wp-content/uploads/2024/12/Notify-customers-with-Emails-SMS.png" alt="" width="1920" height="1080" /></a></p>
<h3>Custom order status rules to automate order status changes</h3>
<p>Set rules that automatically update order statuses based on specific conditions — no manual action needed.</p>
<p><a href="https://woocommerce.com/wp-content/uploads/2024/12/3-Custom-order-status-rules-to-automate-order-status-changes-1.png"><img class="aligncenter size-full wp-image-18734006517163" src="https://woocommerce.com/wp-content/uploads/2024/12/3-Custom-order-status-rules-to-automate-order-status-changes-1.png" alt="" width="980" height="551" /></a></p>
<p><strong>Supported rule types:</strong></p>
<ul>
<li><strong>Time-Based Rules</strong> – Delay status change by minutes, hours, or days</li>
<li><strong>Payment Method Conditions</strong> – Apply rules only for specific payment gateways</li>
<li><strong>Shipping Method Conditions</strong> – Limit rules to orders with certain shipping zones/methods</li>
<li><strong>Date-Based Rules (Skip Dates)</strong> – Exclude holidays or blackout dates</li>
<li><strong>Day-Based Rules (Skip Days)</strong> – Prevent rules from running on specific weekdays</li>
</ul>
<p>Example: Automatically change order status from <strong>“Packaging”</strong> to <strong>“Ready for Shipment”</strong> based on the condition— <strong>30 minutes</strong> after it’s marked as Packaging — but only for <strong>Direct Bank Transfer</strong> orders using Zone 1 – <strong>Flat Rate shipping</strong>, and exclude <strong>Sundays and public holidays.</strong></p>
<h3>Custom order statuses for default & other payment gateways</h3>
<p>From Paypal to Cash On Delivery, you can set a custom order status for almost any payment medium selected.</p>
<p><a href="https://woocommerce.com/wp-content/uploads/2024/12/Custom-order-statuses-for-default-other-payment-gateways-2.png"><img class="aligncenter wp-image-18734006517165 size-full" src="https://woocommerce.com/wp-content/uploads/2024/12/Custom-order-statuses-for-default-other-payment-gateways-2.png" alt="" width="1920" height="1080" /></a></p>
<h3>Automatic alert notifications for admins</h3>
<p>Admins can get updates via email notifications if orders have stayed on a particular status for a longer period (pre-defined time set by you).</p>
<p><a href="https://woocommerce.com/wp-content/uploads/2024/12/6-Automatic-alert-notifications-for-admins-3.png"><img class="aligncenter wp-image-18734006517166 size-full" src="https://woocommerce.com/wp-content/uploads/2024/12/6-Automatic-alert-notifications-for-admins-3.png" alt="" width="1920" height="1080" /></a></p>
<h3>Customers can cancel orders with custom statuses</h3>
<p>As the admin, of course, you get to cancel an order. But now, you can also set whether your customers can cancel orders with custom statuses.</p>
<p><a href="https://woocommerce.com/wp-content/uploads/2024/12/Customers-can-cancel-orders-with-custom-statuses-2.png"><img class="aligncenter wp-image-18734006517168 size-full" src="https://woocommerce.com/wp-content/uploads/2024/12/Customers-can-cancel-orders-with-custom-statuses-2.png" alt="" width="1920" height="1080" /></a></p>
<h3>Make orders with custom statuses non-editable</h3>
<p>Orders will no longer be editable once you’ve added or updated them with a custom order status. They will behave like the Processing & Completed order statuses.</p>
<p><a href="https://woocommerce.com/wp-content/uploads/2024/12/Update-product-stock-levels-when-a-custom-status-is-applied-to-an-order-3-WOO.png"><img class="aligncenter wp-image-18734006519574 size-full" src="https://woocommerce.com/wp-content/uploads/2024/12/Update-product-stock-levels-when-a-custom-status-is-applied-to-an-order-3-WOO.png" alt="" width="1920" height="1080" /></a></p>
<div data-id="8861c43" data-element_type="widget" data-widget_type="heading.default">
<div>
<h3>Update product stock levels when a custom status is applied to an order</h3>
</div>
</div>
<div data-id="ad83215" data-element_type="widget" data-widget_type="text-editor.default">
<div>Get the flexibility to change the stock levels when the order status changes to a particular custom status.</div>
<p> </p>
<div></div>
<div><a href="https://woocommerce.com/wp-content/uploads/2024/12/Update-stock-levels-automatically-WOO.png"><img class="aligncenter wp-image-18734006519575 size-full" src="https://woocommerce.com/wp-content/uploads/2024/12/Update-stock-levels-automatically-WOO.png" alt="" width="1920" height="1080" /></a></div>
</div>
<p><strong>Custom Order Status Rules Change Automatically<br />
<a href="https://woocommerce.com/wp-content/uploads/2024/12/8-Custom-Order-Status-Rules-Change-Automatically-1.png"><img class="aligncenter wp-image-18734006517188 size-full" src="https://woocommerce.com/wp-content/uploads/2024/12/8-Custom-Order-Status-Rules-Change-Automatically-1.png" alt="" width="1920" height="1080" /></a><br />
</strong></p>
<h2><span data-preserver-spaces="true"><strong>Flexi Custom Order Status for WooCommerce</strong> Free Vs Premium – Full Feature Comparison</span></h2>
<div></div>
<div></div>
<h2></h2>
<div data-id="ad83215" data-element_type="widget" data-widget_type="text-editor.default">
<div></div>
<div><img class="aligncenter size-full wp-image-18734004898028" src="https://woocommerce.com/wp-content/uploads/2024/12/1cos.jpeg" alt="" width="980" height="1775" /></div>
</div>
<h3></h3>
<p> </p>

Flexi Custom Order Status

<p>Effortlessly track and manage your store’s order processing with custom order statuses. Also, notify your customers about their order status for improved customer experience.</p>

Order Cancellation Email to Customer vs Flexi Custom Order Status