<h1>Chat With Your Shopping Customers Via Order Messanger</h1>
Shop customers don’t have a convenient way to contact a shop’s admin regarding their orders. They can send emails, but tracking and managing are not accessible.
The Order Messenger for WooCommerce plugin provides the most comfortable communication channel for customers and a business – a chat room.
 Customers can ask questions. Admins can provide additional information regarding orders.
Admins can use the chat to send documents like manuals, additional software, and electronic warranty cards. Attachments can be sent automatically based on use cases like the purchase of an item.
Improve your customers’ experience – communicate at any point in the purchasing process.
<h2>Features</h2>
<ul>
<li style="font-weight: 400">Automatic chatrooms between customers and shop managers for each order.</li>
<li>Email notifications.</li>
<li>Schedule message sending.</li>
<li style="font-weight: 400">Automated system messages to inform users about order status changes and other service information.</li>
<li style="font-weight: 400">Share files between customers and admins.</li>
<li style="font-weight: 400">Images preview in chatrooms.</li>
<li style="font-weight: 400">See whether customers read messages or not.</li>
<li style="font-weight: 400">Automatically send messages related to products when customers make purchases.</li>
<li style="font-weight: 400">Allow instant access to a chatroom from an orders list.</li>
</ul>
Various settings make Order Messenger for WooCommerce a great fit for many WooCommerce users.
<ul>
<li style="font-weight: 400"> Customize the color theme for the chatroom.</li>
<li style="font-weight: 400"> Control service messages; enable or disable order statuses and order-notes messages.</li>
<li style="font-weight: 400"> Allow or deny customers the ability to attach files with their messages and specify the allowed file types and maximum file sizes.</li>
<li style="font-weight: 400">Customize your message signature.</li>
</ul>
<h2>How it looks to customers</h2>
Customers will find a new tab with all their active conversations in the “My Account” area. Badges will alert customers to new messages. 
<img class="alignnone size-full wp-image-7573524" src="https://woocommerce.com/wp-content/uploads/2021/02/My-account-messages-resized-2.png" alt="WooCommerce conversations" width="980" height="559" />
This is the main page where a customer can communicate with a shop administrator. The chat page contains a list of the most recent messages and will load more when customers scroll to the top.
<img class="alignnone size-full wp-image-7573520" src="https://woocommerce.com/wp-content/uploads/2021/02/Messenger-Sea-theme-resized-1.png" alt="" width="980" height="581" />
Every communication is saved, so tracking the orders’ progress is easy.
<h2>How it works for the admin</h2>
A new “Messenger” column will open a chat about an order in a modal box. You can promptly respond to the client’s messages.
<img class="alignnone size-full wp-image-7573517" src="https://woocommerce.com/wp-content/uploads/2021/02/Webp.net-gifmaker-2.gif" alt="" width="980" height="559" />
Purchase message setup:
<img class="alignnone size-full wp-image-7573526" src="https://woocommerce.com/wp-content/uploads/2021/02/Product-purchasing-message-resized-1.png" alt="" width="980" height="559" />
The shop owner’s side makes sharing important information with their customers and collecting feedback easy.
If the admin or their customers stop responding in the chatroom, the Order Messenger for WooCommerce plugin can notify both by email notifications so they don’t miss any vital information.
Order Messenger for WooCommerce fits excellently in almost every shop. There are no limitations with using other external plugins or any additional services required.
<h2>API and hooks</h2>
The plugin ships with the API, making integrating it with a mobile app easy. There are a lot of hooks that make almost every customization possible. Clean code makes customization even more straightforward.
Provide a simple and clean chatroom for your customers. Receive order feedback and improve your services.
 
<img src="https://pastepixel.com/image/npSvbc6dvbYBMY74QW7f.png" alt="" />

Order Chatroom

A simple and clean chatroom for your customers. Receive order feedback and improve your services.

<div class="woo-sc-box normal info ">
Note: AutomateWoo Refer A Friend requires <a href="https://woocommerce.com/products/automatewoo/">AutomateWoo</a> to be installed and active on your store.
</div>
<h2>Boost your organic sales by adding a customer referral program to your WooCommerce store.</h2>
Adding a referral program to your WooCommerce store is a great way to increase your word-of-mouth sales and numerous studies show that people trust recommendations from people they know.
With AutomateWoo Refer A Friend you can quickly set up a referral program that is customized for your store.
Run a ‘coupon based’ campaign where advocates can share a unique coupon, giving the friend a discount and the advocate store credit for each successful referral. If you don’t wish to offer coupon discounts you can run purely ‘link based’ campaigns where advocates can refer their friends by sharing a unique link to your store.
<h2>Why Use Refer A Friend?</h2>
<h3>Effortless Referral Management</h3>
Easily create and manage a WooCommerce customer referral program all from your WordPress admin area. You can choose between either an automatic or manual referral approval process. Selecting automatic approval means that any referral that does not appear to be fraudulent will be automatically approved once its corresponding order is marked as complete.
<a href="https://woocommerce.com/wp-content/uploads/2019/10/referrals-listing.png"><img class="size-medium wp-image-4874122 aligncenter" src="https://woocommerce.com/wp-content/uploads/2019/10/referrals-listing.png?w=620" alt="" width="620" height="382" /></a>
<h3>Intuitive Referral Process</h3>
The customer referral process is easy and flexible for advocates, allowing sharing via Email, Facebook, Twitter and WhatsApp.
For the advocate’s friend the process is just as simple, all they need to do it use a coupon to gain their referral discount.
<figure id="attachment_4917272" aria-describedby="caption-attachment-4917272" style="width: 620px" class="wp-caption aligncenter"><img class="wp-image-4917272 size-medium" src="https://woocommerce.com/wp-content/uploads/2019/10/automatewoo-refer-a-friend-page.png?w=620" alt="WooCommerce customer referral page" width="620" height="443" /><figcaption id="caption-attachment-4917272" class="wp-caption-text">Full Share Page – Screenshot taken using the Storefront theme</figcaption></figure>
<figure id="attachment_4874132" aria-describedby="caption-attachment-4874132" style="width: 620px" class="wp-caption aligncenter"><a href="https://woocommerce.com/wp-content/uploads/2019/10/referral-email.png"><img class="size-medium wp-image-4874132" src="https://woocommerce.com/wp-content/uploads/2019/10/referral-email.png?w=620" alt="" width="620" height="578" /></a><figcaption id="caption-attachment-4874132" class="wp-caption-text">Share Email Default Template</figcaption></figure>
<h3>Post-Purchase Widgets</h3>
Encourage referral sharing by including the post-purchase share widget on the order confirmation page and by creating order follow-up emails using the email version of the widget.
<figure id="attachment_4874126" aria-describedby="caption-attachment-4874126" style="width: 620px" class="wp-caption aligncenter"><a href="https://woocommerce.com/wp-content/uploads/2019/10/widget.png"><img class="wp-image-4874126 size-medium" src="https://woocommerce.com/wp-content/uploads/2019/10/widget.png?w=620" alt="" width="620" height="247" /></a><figcaption id="caption-attachment-4874126" class="wp-caption-text">Order Confirmation Widget – Screenshot taken using the Storefront theme</figcaption></figure>
 
<figure id="attachment_4874128" aria-describedby="caption-attachment-4874128" style="width: 543px" class="wp-caption aligncenter"><a href="https://woocommerce.com/wp-content/uploads/2019/10/email-widget.png"><img class="size-medium wp-image-4874128" src="https://woocommerce.com/wp-content/uploads/2019/10/email-widget.png?w=543" alt="" width="543" height="368" /></a><figcaption id="caption-attachment-4874128" class="wp-caption-text">Email Share Widget</figcaption></figure>
<h3>Fraud Prevention</h3>
It’s important for your customer referral program to include fraud prevention methods. Our WooCommerce Refer A Friend add-on has a few fraud rules out of the box:
<ul>
<li>Advocate IP address matches that of the customer – The referral will be marked as potentially fraudulent and will be blocked from auto-approval. Matching IP addresses don’t always mean that the referral is fraudulent as your store could be shared among co-workers who use the same IP address.</li>
<li>Matching cookies – A cookie is placed in the advocates browser and if present they will not be able to use a referral coupon. If there is a match the coupon cannot be used.</li>
<li>Matching emails – When attempting to use a referral coupon the billing email is checked against any previous orders. If there is a match the coupon cannot be used.</li>
</ul>
<a href="https://woocommerce.com/wp-content/uploads/2019/10/referrals-detail.png"><img class="size-medium wp-image-4874135 aligncenter" src="https://woocommerce.com/wp-content/uploads/2019/10/referrals-detail.png?w=620" alt="" width="620" height="395" /></a>
<h3>Reporting</h3>
Evaluate the success of your customer referral program by using reports that show the number of referral orders placed.
<a href="https://woocommerce.com/wp-content/uploads/2019/10/report.png"><img class="size-medium wp-image-4874137 aligncenter" src="https://woocommerce.com/wp-content/uploads/2019/10/report.png?w=620" alt="" width="620" height="453" /></a>
<h3>Advocates Accounts Tab</h3>
Advocates can view their successful referrals from their account area.
<a href="https://woocommerce.com/wp-content/uploads/2019/10/accounts-page.png"><img class="size-medium wp-image-4874138 aligncenter" src="https://woocommerce.com/wp-content/uploads/2019/10/accounts-page.png?w=620" alt="" width="620" height="361" /></a>
<h3>Workflows Integration</h3>
The Refer A Friend add-on integrates with AutomateWoo workflows adding new triggers and variables. This lets you set up automation for your customer referral program and also gives you complete control over any email notifications that you want to be sent to admins or advocates.
<a href="https://woocommerce.com/wp-content/uploads/2019/10/workflow.png"><img class="size-medium wp-image-4874139 aligncenter" src="https://woocommerce.com/wp-content/uploads/2019/10/workflow.png?w=620" alt="" width="620" height="471" /></a>

AutomateWoo – Refer A Friend add-on

Boost your organic sales by adding a customer referral program to your WooCommerce store.

Order Chatroom vs AutomateWoo – Refer A Friend add-on