<h1>Chat With Your Shopping Customers Via Order Messanger</h1>
<p><span style="font-weight: 400">Shop customers don’t have a convenient way to contact a shop’s admin regarding their orders. They can send emails, but tracking and managing are not accessible.</span></p>
<p><span style="font-weight: 400">The <strong>Order Messenger for WooCommerce</strong> plugin provides the most comfortable communication channel for customers and a business – </span><span style="font-weight: 400">a chat room</span><span style="font-weight: 400">.</span></p>
<p><span style="font-weight: 400"> Customers can ask questions. Admins can provide additional information regarding orders.</span></p>
<p>Admins can use the chat to send documents like manuals, additional software, and electronic warranty cards. Attachments can be sent automatically based on use cases like the purchase of an item.</p>
<p>Improve your customers’ experience – communicate at any point in the purchasing process.</p>
<h2><span style="font-weight: 400">Features</span></h2>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">Automatic chatrooms between customers and shop managers for each order.</span></li>
<li>Email notifications.</li>
<li>Schedule message sending.</li>
<li style="font-weight: 400"><span style="font-weight: 400">Automated system messages to inform users about order status changes and other service information.</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Share files between customers and admins.</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Images preview in chatrooms.</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">See whether customers read messages or not.</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Automatically send messages related to products when customers make purchases.</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Allow instant access to a chatroom from an orders list.</span></li>
</ul>
<p><span style="font-weight: 400">Various settings make Order Messenger for WooCommerce a great fit for many WooCommerce users.</span></p>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400"> Customize the color theme for the chatroom.</span></li>
<li style="font-weight: 400"><span style="font-weight: 400"> Control service messages; enable or disable order statuses and order-notes messages.</span></li>
<li style="font-weight: 400"><span style="font-weight: 400"> Allow or deny customers the ability to attach files with their messages and specify the allowed file types and maximum file sizes.</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Customize your message signature.</span></li>
</ul>
<h2><span style="font-weight: 400">How it looks to customers</span></h2>
<p><span style="font-weight: 400">Customers will find a new tab with all their active conversations in the “My Account” area. Badges will alert customers to new messages. </span></p>
<p><img class="alignnone size-full wp-image-7573524" src="https://woocommerce.com/wp-content/uploads/2021/02/My-account-messages-resized-2.png" alt="WooCommerce conversations" width="980" height="559" /></p>
<p><span style="font-weight: 400">This is the main page where a customer can communicate with a shop administrator. The chat page contains a list of the most recent messages and will load more when customers scroll to the top.</span></p>
<p><img class="alignnone size-full wp-image-7573520" src="https://woocommerce.com/wp-content/uploads/2021/02/Messenger-Sea-theme-resized-1.png" alt="" width="980" height="581" /></p>
<p><span style="font-weight: 400">Every communication is saved, so tracking the orders’ progress is easy.</span></p>
<h2><span style="font-weight: 400">How it works for the admin</span></h2>
<p><span style="font-weight: 400">A new “Messenger” column will open a chat about an order in a modal box. You can promptly respond to the client’s messages.</span></p>
<p><img class="alignnone size-full wp-image-7573517" src="https://woocommerce.com/wp-content/uploads/2021/02/Webp.net-gifmaker-2.gif" alt="" width="980" height="559" /></p>
<p><span style="font-weight: 400">Purchase message setup:</span></p>
<p><img class="alignnone size-full wp-image-7573526" src="https://woocommerce.com/wp-content/uploads/2021/02/Product-purchasing-message-resized-1.png" alt="" width="980" height="559" /></p>
<p><span style="font-weight: 400">The shop owner’s side makes sharing important information with their customers and collecting feedback easy.</span></p>
<p><span style="font-weight: 400">If the admin or their customers stop responding in the chatroom, the Order Messenger for WooCommerce plugin can notify both by email notifications so they don’t miss any vital information.</span></p>
<p><span style="font-weight: 400">Order Messenger for WooCommerce fits excellently in almost every shop. There are no limitations with using other external plugins or any additional services required.</span></p>
<h2><span style="font-weight: 400">API and hooks</span></h2>
<p><span style="font-weight: 400">The plugin ships with the API, making integrating it with a mobile app easy. There are a lot of hooks that make almost every customization possible. Clean code makes customization even more straightforward.</span></p>
<p><span style="font-weight: 400">Provide a simple and clean chatroom for your customers. Receive order feedback and improve your services.</span></p>
<p> </p>
<p><img src="https://pastepixel.com/image/npSvbc6dvbYBMY74QW7f.png" alt="" /></p>

Order Chatroom

<p><span style="font-weight: 400">A simple and clean chatroom for your customers. Receive order feedback and improve your services.</span></p>

<h2><b>Blacklist Unwanted Customers from Your Store</b></h2>
<p>Not every order comes from a genuine customer. Fraudulent buyers, repeat offenders, and bad-faith shoppers cost you time, money, and inventory. Left unchecked, they lead to chargebacks, wasted fulfillment costs, and unnecessary strain on your support team. Blacklist for WooCommerce gives you a proactive way to stop these users before they ever reach checkout, without disrupting the experience for your legitimate customers.</p>
<p>Block customers using a wide range of conditions, including name, email address, phone number, IP address, billing country, shipping country, and order total range. Combine multiple conditions to build precise, targeted rules and choose exactly what happens when a match is detected: prevent the order, cancel it automatically, or block the customer from registering on your store altogether.</p>
<h2><b>Features of Blacklist for WooCommerce</b></h2>
<ul>
<li>Blacklist or block customers from your store</li>
<li>Block customers by first name, last name, or full name</li>
<li>Filter orders by email address or entire email domains</li>
<li>Restrict transactions linked to specific phone numbers</li>
<li>Block repeated purchase attempts from the same IP address</li>
<li>Restrict orders from specific billing or shipping countries</li>
<li>Set minimum and maximum order total limits to flag suspicious transactions</li>
<li>Create individual rules with custom names, priority settings, and status toggles</li>
<li>Combine multiple conditions within a single rule for more targeted blocking</li>
<li>Choose the action triggered when a rule is matched: block, cancel, or restrict registration</li>
<li>Display a custom customer-facing message when a block is applied</li>
<li>Monitor all blocked activity from a single dashboard</li>
<li>Search and filter detailed activity logs by name, email, IP address, or rule</li>
</ul>
<h2><b>Block Unwanted Customers from your Store</b></h2>
<p>Not every order comes from a genuine customer. Fraudulent buyers and bad-faith shoppers cost you time, money, and inventory. The Blacklist and Block plugin for WooCommerce lets you block customers by name, phone number, IP address, or country. When a match is detected, you choose what happens: prevent the order, cancel it automatically, or block the customer from registering altogether.</p>
<p><img class="alignnone size-medium wp-image-18734006557973" src="https://woocommerce.com/wp-content/uploads/2026/04/Block-Unwanted-Customers-from-your-Store.png?w=896" alt="Block Unwanted Customers from your Store" width="896" height="490" /></p>
<h2><b>Block Customers Using Multiple Conditions</b></h2>
<p>Every fraud case is different. Sometimes you need to stop a specific person, and other times you need to restrict entire regions. Blacklist and Block for WooCommerce lets you define precise blocking rules using one or more of the following criteria:</p>
<h3><b>First Name Blocking</b></h3>
<p>Target individuals by their billing first name. Add names one per line or as comma-separated values for quick bulk entry, which is useful when dealing with repeat offenders who share a common first-name pattern.</p>
<h3><b>Last Name or Full Name Matching</b></h3>
<p>Block by last name alone, or combine first and last name for more accurate, pinpoint matching. This reduces false positives and ensures legitimate customers with similar names aren’t caught in your rules.</p>
<h3><b>Phone Number Restrictions</b></h3>
<p>Some buyers swap emails and names but reuse the same phone number. Add specific numbers to your blocklist to catch these cases and stop suspicious orders before they go through.</p>
<h3><b>IP Address Blocking</b></h3>
<p>Prevent the same source from making repeated purchase attempts. Blocking by IP is particularly effective against automated bots, scripted attacks, and users who create multiple accounts to bypass other restrictions.</p>
<h3><b>Billing Country Filtering</b></h3>
<p>Restrict orders originating from high-risk or unsupported billing regions. Ideal for merchants who have identified specific countries as consistent sources of chargebacks or fraudulent activity.</p>
<h3><b>Shipping Country Control</b></h3>
<p>Define exactly where your products can and cannot be shipped. Whether you’re managing logistics limitations or avoiding problematic delivery regions, shipping country rules give you direct control over your order destinations.</p>
<h3><b>Order Total Range Blocking</b></h3>
<p>Set a minimum and maximum order total to block orders that fall outside your accepted range automatically. This is particularly useful for flagging unusually large orders that may indicate fraud, or suspiciously small orders that could be testing stolen payment details.</p>
<p><img class="alignnone size-medium wp-image-18734006557971" src="https://woocommerce.com/wp-content/uploads/2026/04/Block-Customers-Using-Multiple-Conditions.png?w=869" alt="Block Customers Using Multiple Conditions" width="869" height="382" /> <img class="alignnone size-medium wp-image-18734006557974" src="https://woocommerce.com/wp-content/uploads/2026/04/Block-Customers-Using-Conditions.png?w=865" alt="Block Customers Using Conditions" width="865" height="335" /></p>
<h2><b>Create Rules to Manage Your Blacklist</b></h2>
<p>Blacklist for WooCommerce gives you a structured, rule-based system to manage who can and cannot place orders on your store. Each rule comes with its own name, status toggle, priority setting, and optional customer-facing error message, giving you complete control over how and when each rule is applied.</p>
<p>Define your conditions using customer identity fields such as first name, last name, email, phone number, and IP address. You can also filter by billing country, shipping country, and order total range to cover location-based and value-based restrictions. Combine any of these fields together to create precise, targeted rules that match exactly the type of order or customer you want to block.</p>
<p><img class="alignnone size-medium wp-image-18734006557975" src="https://woocommerce.com/wp-content/uploads/2026/04/Create-Rules-to-Manage-Your-Blacklist.png?w=896" alt="Create Rules to Manage Your Blacklist" width="896" height="237" /></p>
<h2><b>Keep Track of Activity Logs in a Dashboard</b></h2>
<p>Get a real-time overview of every blocked action from a single dashboard. Track blocked emails, IP addresses, names, and countries alongside your total blocked actions and active rules. Dig deeper with a detailed activity log that records the date, username, email, action type, and IP address for every blocked event, with search and filter options to quickly spot repeat offenders and refine your blocking strategy over time.</p>
<p><img class="alignnone size-medium wp-image-18734006557972" src="https://woocommerce.com/wp-content/uploads/2026/04/Keep-Track-of-Activity-Logs-in-a-Dashboard.png?w=896" alt="Keep Track of Activity Logs in a Dashboard" width="896" height="301" /></p>

Blacklist and Block Customers and Orders

<h2><b>Blacklist unwanted customers based on name, IP address, phone number, or email. Reduce spam traffic and stop fraudulent orders before they reach checkout.</b></h2>

Order Chatroom vs Blacklist and Block Customers and Orders