<h1>Chat With Your Shopping Customers Via Order Messanger</h1>
Shop customers don’t have a convenient way to contact a shop’s admin regarding their orders. They can send emails, but tracking and managing are not accessible.
The Order Messenger for WooCommerce plugin provides the most comfortable communication channel for customers and a business – a chat room.
 Customers can ask questions. Admins can provide additional information regarding orders.
Admins can use the chat to send documents like manuals, additional software, and electronic warranty cards. Attachments can be sent automatically based on use cases like the purchase of an item.
Improve your customers’ experience – communicate at any point in the purchasing process.
<h2>Features</h2>
<ul>
<li style="font-weight: 400">Automatic chatrooms between customers and shop managers for each order.</li>
<li>Email notifications.</li>
<li>Schedule message sending.</li>
<li style="font-weight: 400">Automated system messages to inform users about order status changes and other service information.</li>
<li style="font-weight: 400">Share files between customers and admins.</li>
<li style="font-weight: 400">Images preview in chatrooms.</li>
<li style="font-weight: 400">See whether customers read messages or not.</li>
<li style="font-weight: 400">Automatically send messages related to products when customers make purchases.</li>
<li style="font-weight: 400">Allow instant access to a chatroom from an orders list.</li>
</ul>
Various settings make Order Messenger for WooCommerce a great fit for many WooCommerce users.
<ul>
<li style="font-weight: 400"> Customize the color theme for the chatroom.</li>
<li style="font-weight: 400"> Control service messages; enable or disable order statuses and order-notes messages.</li>
<li style="font-weight: 400"> Allow or deny customers the ability to attach files with their messages and specify the allowed file types and maximum file sizes.</li>
<li style="font-weight: 400">Customize your message signature.</li>
</ul>
<h2>How it looks to customers</h2>
Customers will find a new tab with all their active conversations in the “My Account” area. Badges will alert customers to new messages. 
<img class="alignnone size-full wp-image-7573524" src="https://woocommerce.com/wp-content/uploads/2021/02/My-account-messages-resized-2.png" alt="WooCommerce conversations" width="980" height="559" />
This is the main page where a customer can communicate with a shop administrator. The chat page contains a list of the most recent messages and will load more when customers scroll to the top.
<img class="alignnone size-full wp-image-7573520" src="https://woocommerce.com/wp-content/uploads/2021/02/Messenger-Sea-theme-resized-1.png" alt="" width="980" height="581" />
Every communication is saved, so tracking the orders’ progress is easy.
<h2>How it works for the admin</h2>
A new “Messenger” column will open a chat about an order in a modal box. You can promptly respond to the client’s messages.
<img class="alignnone size-full wp-image-7573517" src="https://woocommerce.com/wp-content/uploads/2021/02/Webp.net-gifmaker-2.gif" alt="" width="980" height="559" />
Purchase message setup:
<img class="alignnone size-full wp-image-7573526" src="https://woocommerce.com/wp-content/uploads/2021/02/Product-purchasing-message-resized-1.png" alt="" width="980" height="559" />
The shop owner’s side makes sharing important information with their customers and collecting feedback easy.
If the admin or their customers stop responding in the chatroom, the Order Messenger for WooCommerce plugin can notify both by email notifications so they don’t miss any vital information.
Order Messenger for WooCommerce fits excellently in almost every shop. There are no limitations with using other external plugins or any additional services required.
<h2>API and hooks</h2>
The plugin ships with the API, making integrating it with a mobile app easy. There are a lot of hooks that make almost every customization possible. Clean code makes customization even more straightforward.
Provide a simple and clean chatroom for your customers. Receive order feedback and improve your services.
 
<img src="https://pastepixel.com/image/npSvbc6dvbYBMY74QW7f.png" alt="" />

Order Chatroom

A simple and clean chatroom for your customers. Receive order feedback and improve your services.

<ul class="wccom-tick-list-primary">
<li>Upload Files Easily – Add PDFs, images, documents, and more as product attachments.</li>
<li>Per-Product & Category Files – Assign unique files to specific products or categories.</li>
<li>View in Tabs – Open supported files directly in an existing or new browser tab.</li>
<li>Wide Format Support – Works with 21+ different file types.</li>
<li>Attach URLs – Link external resources or guides directly to products.</li>
<li>Flexible Display – Show attachments in a new tab, existing tab, or on the product page.</li>
<li>Email Attachments – Send files in customer order emails based on order status.</li>
<li>Display Files in My Account Section – Display attachments in the customer’s account by order status.</li>
<li>Order Confirmation Files – Automatically include attachments in order confirmation emails.</li>
<li>Order Status Control – Restrict file access by status (completed, failed, canceled, etc.).</li>
<li>Role-Based Access – Limit file viewing or downloads to specific user roles.</li>
<li>File Expiry Dates – Set expiry dates for each downloadable file.</li>
<li>Customizable Buttons – Personalize download and view button text, color, and style.</li>
<li>File Size Display – Show file sizes next to download buttons.</li>
<li>Centralized Dashboard – Manage all attachments from one admin panel.</li>
<li>Bulk Import (New) – Quickly attach files to products using a CSV import.</li>
</ul>
<hr />
Product Attachments for WooCommerce allows you to easily upload and manage downloadable and viewable files such as PDFs, images, and videos. With customizable display options, you can choose where and how these attachments appear on product pages.
Product Attachments Pro offers bulk upload capabilities, file expiry management, and role-based access control. It also integrates with order confirmation emails, improving the overall customer experience and store efficiency.
<img class="alignnone size-full wp-image-18734005354262" src="https://woocommerce.com/wp-content/uploads/2025/04/Frame-31-1.png" alt="Product Attachments for WooCommerce" width="980" height="656" />
 
<h3>File Attachments in My Account Section</h3>
Allow customers to access attached files from their My Account section based on the order’s current status. Control file visibility for statuses like Completed, Processing, or On Hold to ensure timely access to relevant documents using Product Attachments for WooCommerce
<img class="alignnone size-full wp-image-18734005132427" src="https://woocommerce.com/wp-content/uploads/2025/04/Attachments-in-Dashboard.png" alt="WooCommerce File Attachments in Dashboard" width="980" height="515" />
<h3>Attach Files to Customer Order Email</h3>
Automatically send attachment files to customer order emails based on specific order statuses such as Complete, Processing, Cancelled, On Hold, Pending Payment, Refunded, Failed, or Draft. Product Attachments for WooCommerce allows you to customize which documents are sent at each stage to ensure customers receive the right information at the right time.
<img class="alignnone size-full wp-image-18734005132430" src="https://woocommerce.com/wp-content/uploads/2025/04/Email-Attachment.png" alt="Email Attachment WooCommerce" width="557" height="688" />
<h3>Customizable Attachment Display and Email Integration</h3>
Customizable Placement: Choose where the attachments appear on the product page. 
File Size Visibility: Display file sizes to help customers make informed decisions. 
Email Integration: Automatically include attachments in order confirmation emails for easy access after purchase.
<img class="alignnone size-full wp-image-18734005354295" src="https://woocommerce.com/wp-content/uploads/2025/04/Frame-43.png" alt="Product Attachments Settings for WooCommerce" width="980" height="517" />
<h3>Supported File Attachments Formats</h3>
Product Attachments for WooCommerce supports a wide range of file formats, you can attach 21 different types of file formats including documents (PDF, DOCX, CSV), images (JPG, PNG, GIF), media files (MP4, MP3), and compressed files (ZIP, RAR). This allows you to easily upload and manage a variety of file types for your products, offering great flexibility for your store.
<h3>Bulk File Attachments & Access Control</h3>
Multiple Upload Options: Upload multiple files at once or add external URLs. 
Product & Category Assignment: Attach files to specific products or entire categories. 
Expiry Settings: Set expiration dates to control file availability. 
Order Status Restrictions: Limit access based on order status (processing, completed, etc.). 
Role-Based Access: Restrict file access to specific user roles for better control.<img class="alignnone size-full wp-image-18734005354300" src="https://woocommerce.com/wp-content/uploads/2025/04/Frame-12-1.png" alt="Bulk File Attachments WooCommerce" width="980" height="842" data-wp-editing="1" />
<h3>Custom File Type Icons</h3>
Upload custom icons for different file types to improve visual identification and enhance user experience. Tailor the icons to match your store’s branding, making it easier for customers to recognize and interact with files.
<img class="alignnone size-full wp-image-18734005354310" src="https://woocommerce.com/wp-content/uploads/2025/04/Frame-44.png" alt="Upload Custom Icons" width="980" height="487" />
<h3>Buttons Customization</h3>
Personalize the text for Download and View buttons and modify their colors to align with your store’s branding.
<img class="alignnone size-full wp-image-18734005354313" src="https://woocommerce.com/wp-content/uploads/2025/04/Frame-34-1.png" alt="Button Customization for File Attachments WooCommerce" width="980" height="507" />
<h3>Comprehensive Dashboard</h3>
Easily manage all attachments from a user-friendly admin panel, organizing files efficiently to improve store management and customer experience. In this dedicated dashboard, you can
<ul>
<li>Edit settings instantly via a popup without leaving the page</li>
<li>Remove attachments in just a click for better control.</li>
<li>Instantly view assigned attachments for each product.</li>
<li>Monitor file expiration dates with ease.</li>
<li>Track individual file downloads to measure engagement.</li>
<li>Search & filter attachments for specific products.</li>
</ul>
<img class="alignnone size-full wp-image-18734005354320" src="https://woocommerce.com/wp-content/uploads/2025/04/Frame-13-1.png" alt="Comprehensive Dashboard for File Attachments WooCommerce" width="980" height="430" />
<h3>Bulk Assign Files using CSV</h3>
Option to import and assign multiple product attachments using a CSV file, streamlining the process of linking external files to your WooCommerce products in bulk. Simply map columns for attachment name, product SKU, and the file’s URL for efficient management.

Product Attachments Pro

Product Attachments for WooCommerce lets you attach/upload any type of files to customer orders directly on product pages, order emails, or customer account sections.

Order Chatroom vs Product Attachments Pro