<h2>Instant order notifications on the world’s famous messaging app.</h2>
<p>Nowadays, everyone uses WhatsApp as their primary messaging application instead of the native SMS application on their phone. To communicate effectively with customers regarding their order notifications, it is best to use WhatsApp. By using the native WhatsApp API, this plugin sends all order-related updates directly to the customer’s WhatsApp number. </p>
<p>The order notifications would be sent to the store admin as well. So now each time an order pops up, the store admin will get a WhatsApp notification instantly. No more missed orders, no more constant email checks.</p>
<hr />
<h2 class="wp-block-heading" id="h-top-3-features">Top Features</h2>
<ul class="wccom-tick-list-primary">
<li>Send order notifications directly on WhatsApp.</li>
<li>This plugin uses WhatsApp API. No third-party service is needed. </li>
<li>Notifications will be sent for both customer & admin. </li>
<li>Admin can create the message templates from the plugin dashboard. </li>
<li>Admin can send WhatsApp messages to customers from the order edit screen.</li>
</ul>
<hr />
<h2>Advantages</h2>
<ul class="wccom-tick-list-secondary">
<li>Both customer & admin-friendly order notification system.</li>
<li>No more missed orders, no more constant email checks.</li>
<li>We’ve used the native WhatsApp API instead of third-party APIs, eliminating extra costs for the store admin.</li>
<li>24/7 help from our support team.</li>
</ul>
<hr />
<h2>How it works</h2>
<h3>Backend</h3>
<p>To make the plugin work, you need to do some configuration from your WordPress Dashboard.<br />Navigate to <strong>Dashboard > WhatsApp Notifications > Settings</strong></p>
<p><img class="size-full wp-image-18734003966257 aligncenter" src="https://woocommerce.com/wp-content/uploads/2024/06/doc-for-woocommerce.jpg" alt="" width="980" height="516" /></p>
<p>Follow this <a href="https://woocommerce.com/document/order-notifications-on-whatsapp/#section-5" target="_blank" rel="noopener">link</a> to retrieve all the Tokens, Numbers & Account IDs to fill in the “WhatsApp API” tab above. Fill those and click on “Save Changes”</p>
<p>Now it’s time to create the WhatsApp templates. Please navigate to <strong>Dashboard > WhatsApp Notifications > WhatsApp Templates</strong> and click on Add new</p>
<p><img class="alignnone size-full wp-image-18734003966271" src="https://woocommerce.com/wp-content/uploads/2024/06/t-1_955da2.jpg" alt="" width="980" height="852" /></p>
<p>Give your template a name and add message <strong>‘header’, ‘body’, </strong>and <strong>‘footer’</strong> content to it and publish it.</p>
<p>Now you can set the created templates to order triggers such as “New order, pending order, order on hold, order processed, order completed notifications etc…”</p>
<p>Navigate to <strong>Dashboard > WhatsApp Notifications > Settings > Order Notification Triggers</strong></p>
<p><img class="alignnone size-full wp-image-18734003966280" src="https://woocommerce.com/wp-content/uploads/2024/06/ont_9f94f9.jpg" alt="" width="980" height="2796" /></p>
<p>In this tab, you can Enable the “Opt-in” checkbox for the customer to opt-in for the WhatsApp order notifications. If you enable this, the opt-in will be displayed for the customer on the checkout page.</p>
<p>The rest of the settings in this tab are to enable order notifications on WhatsApp for different order statuses like ‘order placed, pending, processed, shipped, completed…’ etc. You can choose a <strong>different WhatsApp template</strong> for each order status here.</p>
<p>We also have an interesting “Click to Chat” feature. To enable this awesome feature, please navigate to <strong>Dashboard > WhatsApp Notifications > Settings > Click to Chat</strong><br />Enabling this option will show a floating WhatsApp chat button on your website. By clicking on this button, your customers can interact with the store admin on WhatsApp regarding their product-related queries.</p>
<p><img class="size-full wp-image-18734003966323" src="https://woocommerce.com/wp-content/uploads/2024/06/cc_197424.jpg" alt="" width="980" height="456" /></p>
<h3>Frontend</h3>
<p>Your customers will add products to the cart and place the order. <img class="alignnone size-full wp-image-18734003966588" src="https://woocommerce.com/wp-content/uploads/2024/06/placed-order.jpg" alt="" width="980" height="756" /></p>
<p>When the order is placed successfully, both the store admin and the customer will be instantly notified on their respective WhatsApp.</p>
<p><img class="size-full wp-image-18734003966632" src="https://woocommerce.com/wp-content/uploads/2024/06/notification-wa.jpg" alt="" width="980" height="494" /></p>
<p> </p>
<p>Checkout the following <strong>video</strong> for the visual representation.</p>
<div style="width: 980px" class="wp-video"><video class="wp-video-shortcode" id="video-0-2" width="980" height="551" preload="metadata" controls="controls"><a href="https://woocommerce.com/wp-content/uploads/2024/06/order-notification-on-wa-for-woo-1.mp4">https://woocommerce.com/wp-content/uploads/2024/06/order-notification-on-wa-for-woo-1.mp4</a></video></div>

Order Notifications on WhatsApp

<p>This plugin sends WhatsApp notifications using the official WhatsApp Cloud APIs for WooCommerce orders. </p>

<ul class="wccom-tick-list-primary">
<li><span style=", sans-serif;font-size: 17.0439px;font-weight: 600;letter-spacing: -0.02em">Centralized Customer Dashboard</span></li>
<li><span style=", sans-serif;font-size: 17.0439px;font-weight: 600;letter-spacing: -0.02em">Customer Info Sidebar</span></li>
<li><span style=", sans-serif;font-size: 17.0439px;font-weight: 600;letter-spacing: -0.02em">Order History at a Glance</span></li>
<li><span style=", sans-serif;font-size: 17.0439px;font-weight: 600;letter-spacing: -0.02em">Customer Lifetime Value (CLV)</span></li>
<li><span style=", sans-serif;font-size: 17.0439px;font-weight: 600;letter-spacing: -0.02em">Subscription Management </span></li>
<li>
<h3 class="text-xl font-bold text-gray-900 mb-3">License Tracking</h3>
</li>
<li>
<h3 class="text-xl font-bold text-gray-900 mb-3">HelpScout Integration</h3>
</li>
<li>
<h3 class="text-xl font-bold text-gray-900 mb-3">Intercom Integration</h3>
</li>
<li>
<h3 class="text-xl font-bold text-gray-900 mb-3">Affiliate Tracking</h3>
</li>
<li>
<h3 class="text-xl font-bold text-gray-900 mb-3">Search Customers Instantly</h3>
</li>
<li>
<h3 class="text-xl font-bold text-gray-900 mb-3">Access from Orders List</h3>
</li>
<li>
<h3 class="text-xl font-bold text-gray-900 mb-3">Lightweight & Performant</h3>
</li>
</ul>
<hr class="wccom-product-heading__hr" />
<h2 class="text-3xl lg:text-4xl font-extrabold text-gray-900 mb-4">Features</h2>
<p class="text-xl text-gray-600">A complete customer profile — accessible from anywhere in WooCommerce.</p>
<div class="border border-gray-100 rounded-2xl p-8 shadow-sm hover:shadow-md transition-shadow duration-300 group">
<h3 class="text-xl font-bold text-gray-900 mb-3">Centralized Customer Dashboard</h3>
<p class="text-gray-600 leading-relaxed">A dedicated Customer Info page under WooCommerce with full customer details, orders, subscriptions, and support data in one view.</p>
</div>
<div class="border border-gray-100 rounded-2xl p-8 shadow-sm hover:shadow-md transition-shadow duration-300 group">
<div class="w-12 h-12 bg-blue-50 rounded-xl flex items-center justify-center mb-6 group-hover:bg-blue-600 transition-colors duration-300"></div>
<h3 class="text-xl font-bold text-gray-900 mb-3">Customer Info Sidebar</h3>
<p class="text-gray-600 leading-relaxed">Open a quick-view sidebar directly from the Orders List or Order Details page — full context without navigating away.</p>
</div>
<div class="border border-gray-100 rounded-2xl p-8 shadow-sm hover:shadow-md transition-shadow duration-300 group">
<div class="w-12 h-12 bg-blue-50 rounded-xl flex items-center justify-center mb-6 group-hover:bg-blue-600 transition-colors duration-300"></div>
<h3 class="text-xl font-bold text-gray-900 mb-3">Order History at a Glance</h3>
<p class="text-gray-600 leading-relaxed">View complete order history for any customer — order dates, statuses, totals, item details — all from one location.</p>
</div>
<div class="border border-gray-100 rounded-2xl p-8 shadow-sm hover:shadow-md transition-shadow duration-300 group">
<div class="w-12 h-12 bg-blue-50 rounded-xl flex items-center justify-center mb-6 group-hover:bg-blue-600 transition-colors duration-300"></div>
<h3 class="text-xl font-bold text-gray-900 mb-3">Customer Lifetime Value (CLV)</h3>
<p class="text-gray-600 leading-relaxed">See total revenue generated by each customer. Identify and prioritize high-value customers for targeted retention.</p>
</div>
<div class="border border-gray-100 rounded-2xl p-8 shadow-sm hover:shadow-md transition-shadow duration-300 group">
<div class="w-12 h-12 bg-blue-50 rounded-xl flex items-center justify-center mb-6 group-hover:bg-blue-600 transition-colors duration-300"></div>
<h3 class="text-xl font-bold text-gray-900 mb-3">Subscription Management</h3>
<p class="text-gray-600 leading-relaxed">View active subscriptions, next renewal dates, and auto-renew status per customer. Compatible with WooCommerce Subscriptions.</p>
</div>
<div class="border border-gray-100 rounded-2xl p-8 shadow-sm hover:shadow-md transition-shadow duration-300 group">
<div class="w-12 h-12 bg-blue-50 rounded-xl flex items-center justify-center mb-6 group-hover:bg-blue-600 transition-colors duration-300"></div>
<h3 class="text-xl font-bold text-gray-900 mb-3">License Tracking</h3>
<p class="text-gray-600 leading-relaxed">With WooCommerce API Manager, view total licenses, active licenses, and connected stores per customer.</p>
</div>
<div class="border border-gray-100 rounded-2xl p-8 shadow-sm hover:shadow-md transition-shadow duration-300 group">
<div class="w-12 h-12 bg-blue-50 rounded-xl flex items-center justify-center mb-6 group-hover:bg-blue-600 transition-colors duration-300"></div>
<h3 class="text-xl font-bold text-gray-900 mb-3">HelpScout Integration</h3>
<p class="text-gray-600 leading-relaxed">View HelpScout support tickets and past conversations directly inside the Customer Info dashboard.</p>
</div>
<div class="border border-gray-100 rounded-2xl p-8 shadow-sm hover:shadow-md transition-shadow duration-300 group">
<div class="w-12 h-12 bg-blue-50 rounded-xl flex items-center justify-center mb-6 group-hover:bg-blue-600 transition-colors duration-300"></div>
<h3 class="text-xl font-bold text-gray-900 mb-3">Intercom Integration</h3>
<p class="text-gray-600 leading-relaxed">Access Intercom conversations and customer interactions from within WooCommerce for faster support.</p>
</div>
<div class="border border-gray-100 rounded-2xl p-8 shadow-sm hover:shadow-md transition-shadow duration-300 group">
<div class="w-12 h-12 bg-blue-50 rounded-xl flex items-center justify-center mb-6 group-hover:bg-blue-600 transition-colors duration-300"></div>
<h3 class="text-xl font-bold text-gray-900 mb-3">Affiliate Tracking</h3>
<p class="text-gray-600 leading-relaxed">With Affiliate for WooCommerce, view referral counts, conversion rates, revenue, and commission status per customer.</p>
</div>
<div class="border border-gray-100 rounded-2xl p-8 shadow-sm hover:shadow-md transition-shadow duration-300 group">
<div class="w-12 h-12 bg-blue-50 rounded-xl flex items-center justify-center mb-6 group-hover:bg-blue-600 transition-colors duration-300"></div>
<h3 class="text-xl font-bold text-gray-900 mb-3">Search Customers Instantly</h3>
<p class="text-gray-600 leading-relaxed">Search by name or email from the dashboard or sidebar. Jump to any customer profile in seconds.</p>
</div>
<div class="border border-gray-100 rounded-2xl p-8 shadow-sm hover:shadow-md transition-shadow duration-300 group">
<div class="w-12 h-12 bg-blue-50 rounded-xl flex items-center justify-center mb-6 group-hover:bg-blue-600 transition-colors duration-300"></div>
<h3 class="text-xl font-bold text-gray-900 mb-3">Access from Orders List</h3>
<p class="text-gray-600 leading-relaxed">Open the Customer Info sidebar directly from the Actions column on the Orders List — one click to full context.</p>
</div>
<div class="border border-gray-100 rounded-2xl p-8 shadow-sm hover:shadow-md transition-shadow duration-300 group">
<div class="w-12 h-12 bg-blue-50 rounded-xl flex items-center justify-center mb-6 group-hover:bg-blue-600 transition-colors duration-300"></div>
<h3 class="text-xl font-bold text-gray-900 mb-3">Lightweight & Performant</h3>
<p class="text-gray-600 leading-relaxed">Customer data loads only when requested — no impact on store speed or admin performance. Optimized for HPOS.</p>
</div>
<h2 class="text-4xl font-black text-gray-900 mb-4">Built for Teams That Live in WooCommerce</h2>
<p class="text-lg text-gray-500 font-medium">Whoever needs fast, full customer context — Customer Info delivers it instantly.</p>
<div class="group p-8 rounded-3xl border border-gray-50 hover:bg-gray-50/50 hover:border-blue-600/20 transition-all">
<h4 class="text-base font-black text-gray-900 mb-3">Support Teams</h4>
<p class="text-sm text-gray-500 font-medium leading-relaxed">Get full customer context — orders, subscriptions, support history — before responding. Resolve tickets faster.</p>
</div>
<div class="group p-8 rounded-3xl border border-gray-50 hover:bg-gray-50/50 hover:border-blue-600/20 transition-all">
<div class="w-12 h-12 bg-blue-600/5 rounded-2xl flex items-center justify-center text-blue-600 mb-6 group-hover:bg-blue-600 group-hover:text-white transition-colors"></div>
<h4 class="text-base font-black text-gray-900 mb-3">Store Managers</h4>
<p class="text-sm text-gray-500 font-medium leading-relaxed">See lifetime value and order history at a glance. Make informed decisions on every customer interaction.</p>
</div>
<div class="group p-8 rounded-3xl border border-gray-50 hover:bg-gray-50/50 hover:border-blue-600/20 transition-all">
<div class="w-12 h-12 bg-blue-600/5 rounded-2xl flex items-center justify-center text-blue-600 mb-6 group-hover:bg-blue-600 group-hover:text-white transition-colors"></div>
<h4 class="text-base font-black text-gray-900 mb-3">Account Managers</h4>
<p class="text-sm text-gray-500 font-medium leading-relaxed">Track high-value customers, their subscriptions, licenses, and affiliate activity from one dashboard.</p>
</div>
<div class="group p-8 rounded-3xl border border-gray-50 hover:bg-gray-50/50 hover:border-blue-600/20 transition-all">
<div class="w-12 h-12 bg-blue-600/5 rounded-2xl flex items-center justify-center text-blue-600 mb-6 group-hover:bg-blue-600 group-hover:text-white transition-colors"></div>
<h4 class="text-base font-black text-gray-900 mb-3">SaaS & License Sellers</h4>
<p class="text-sm text-gray-500 font-medium leading-relaxed">With API Manager integration, monitor licenses and connected stores per customer instantly.</p>
</div>
<div class="group p-8 rounded-3xl border border-gray-50 hover:bg-gray-50/50 hover:border-blue-600/20 transition-all">
<div class="w-12 h-12 bg-blue-600/5 rounded-2xl flex items-center justify-center text-blue-600 mb-6 group-hover:bg-blue-600 group-hover:text-white transition-colors"></div>
<h4 class="text-base font-black text-gray-900 mb-3">Affiliate Program Managers</h4>
<p class="text-sm text-gray-500 font-medium leading-relaxed">Track referral counts, conversions, and commissions per customer alongside their order data.</p>
</div>
<div class="group p-8 rounded-3xl border border-gray-50 hover:bg-gray-50/50 hover:border-blue-600/20 transition-all">
<div class="w-12 h-12 bg-blue-600/5 rounded-2xl flex items-center justify-center text-blue-600 mb-6 group-hover:bg-blue-600 group-hover:text-white transition-colors"></div>
<h4 class="text-base font-black text-gray-900 mb-3">Customer Success Teams</h4>
<p class="text-sm text-gray-500 font-medium leading-relaxed">Spot at-risk subscriptions and high-value VIPs to prioritize retention and proactive outreach.</p>
</div>
<h2 class="text-2xl font-bold text-gray-900 mb-2">Compatibility & Integrations</h2>
<p class="text-gray-600">Built to work with the tools you already use.</p>
<div class="bg-gray-50 rounded-xl p-6 text-center border border-gray-100 hover:border-indigo-100 hover:shadow-sm transition-all">
<h3 class="font-bold text-gray-900 mb-2 text-sm">WooCommerce Subscriptions</h3>
<p class="text-xs text-gray-500 leading-relaxed">View and manage subscription details per customer</p>
</div>
<div class="bg-gray-50 rounded-xl p-6 text-center border border-gray-100 hover:border-indigo-100 hover:shadow-sm transition-all">
<div class="w-10 h-10 bg-white rounded-lg flex items-center justify-center mx-auto mb-4 shadow-sm"></div>
<h3 class="font-bold text-gray-900 mb-2 text-sm">WooCommerce API Manager</h3>
<p class="text-xs text-gray-500 leading-relaxed">Track licenses and connected stores</p>
</div>
<div class="bg-gray-50 rounded-xl p-6 text-center border border-gray-100 hover:border-indigo-100 hover:shadow-sm transition-all">
<div class="w-10 h-10 bg-white rounded-lg flex items-center justify-center mx-auto mb-4 shadow-sm"></div>
<h3 class="font-bold text-gray-900 mb-2 text-sm">HelpScout</h3>
<p class="text-xs text-gray-500 leading-relaxed">View support tickets and conversations</p>
</div>
<div class="bg-gray-50 rounded-xl p-6 text-center border border-gray-100 hover:border-indigo-100 hover:shadow-sm transition-all">
<div class="w-10 h-10 bg-white rounded-lg flex items-center justify-center mx-auto mb-4 shadow-sm"></div>
<h3 class="font-bold text-gray-900 mb-2 text-sm">Intercom</h3>
<p class="text-xs text-gray-500 leading-relaxed">Access customer chat history and interactions</p>
</div>
<div class="bg-gray-50 rounded-xl p-6 text-center border border-gray-100 hover:border-indigo-100 hover:shadow-sm transition-all">
<div class="w-10 h-10 bg-white rounded-lg flex items-center justify-center mx-auto mb-4 shadow-sm"></div>
<h3 class="font-bold text-gray-900 mb-2 text-sm">Affiliate for WooCommerce</h3>
<p class="text-xs text-gray-500 leading-relaxed">Track referrals, revenue, and commissions</p>
</div>

Customer Info

<p>Introducing <b>Customer Info</b>, a robust and intuitive WooCommerce plugin designed to simplify customer management. Store owners can effortlessly access detailed customer data, orders, subscription statuses, and support interactions—all centralized in a single, user-friendly dashboard.</p>

Order Notifications on WhatsApp vs Customer Info