<h2>Instant order notifications on the world’s famous messaging app.</h2>
<p>Nowadays, everyone uses WhatsApp as their primary messaging application instead of the native SMS application on their phone. To communicate effectively with customers regarding their order notifications, it is best to use WhatsApp. By using the native WhatsApp API, this plugin sends all order-related updates directly to the customer’s WhatsApp number. </p>
<p>The order notifications would be sent to the store admin as well. So now each time an order pops up, the store admin will get a WhatsApp notification instantly. No more missed orders, no more constant email checks.</p>
<hr />
<h2 class="wp-block-heading" id="h-top-3-features">Top Features</h2>
<ul class="wccom-tick-list-primary">
<li>Send order notifications directly on WhatsApp.</li>
<li>This plugin uses WhatsApp API. No third-party service is needed. </li>
<li>Notifications will be sent for both customer & admin. </li>
<li>Admin can create the message templates from the plugin dashboard. </li>
<li>Admin can send WhatsApp messages to customers from the order edit screen.</li>
</ul>
<hr />
<h2>Advantages</h2>
<ul class="wccom-tick-list-secondary">
<li>Both customer & admin-friendly order notification system.</li>
<li>No more missed orders, no more constant email checks.</li>
<li>We’ve used the native WhatsApp API instead of third-party APIs, eliminating extra costs for the store admin.</li>
<li>24/7 help from our support team.</li>
</ul>
<hr />
<h2>How it works</h2>
<h3>Backend</h3>
<p>To make the plugin work, you need to do some configuration from your WordPress Dashboard.<br />Navigate to <strong>Dashboard > WhatsApp Notifications > Settings</strong></p>
<p><img class="size-full wp-image-18734003966257 aligncenter" src="https://woocommerce.com/wp-content/uploads/2024/06/doc-for-woocommerce.jpg" alt="" width="980" height="516" /></p>
<p>Follow this <a href="https://woocommerce.com/document/order-notifications-on-whatsapp/#section-5" target="_blank" rel="noopener">link</a> to retrieve all the Tokens, Numbers & Account IDs to fill in the “WhatsApp API” tab above. Fill those and click on “Save Changes”</p>
<p>Now it’s time to create the WhatsApp templates. Please navigate to <strong>Dashboard > WhatsApp Notifications > WhatsApp Templates</strong> and click on Add new</p>
<p><img class="alignnone size-full wp-image-18734003966271" src="https://woocommerce.com/wp-content/uploads/2024/06/t-1_955da2.jpg" alt="" width="980" height="852" /></p>
<p>Give your template a name and add message <strong>‘header’, ‘body’, </strong>and <strong>‘footer’</strong> content to it and publish it.</p>
<p>Now you can set the created templates to order triggers such as “New order, pending order, order on hold, order processed, order completed notifications etc…”</p>
<p>Navigate to <strong>Dashboard > WhatsApp Notifications > Settings > Order Notification Triggers</strong></p>
<p><img class="alignnone size-full wp-image-18734003966280" src="https://woocommerce.com/wp-content/uploads/2024/06/ont_9f94f9.jpg" alt="" width="980" height="2796" /></p>
<p>In this tab, you can Enable the “Opt-in” checkbox for the customer to opt-in for the WhatsApp order notifications. If you enable this, the opt-in will be displayed for the customer on the checkout page.</p>
<p>The rest of the settings in this tab are to enable order notifications on WhatsApp for different order statuses like ‘order placed, pending, processed, shipped, completed…’ etc. You can choose a <strong>different WhatsApp template</strong> for each order status here.</p>
<p>We also have an interesting “Click to Chat” feature. To enable this awesome feature, please navigate to <strong>Dashboard > WhatsApp Notifications > Settings > Click to Chat</strong><br />Enabling this option will show a floating WhatsApp chat button on your website. By clicking on this button, your customers can interact with the store admin on WhatsApp regarding their product-related queries.</p>
<p><img class="size-full wp-image-18734003966323" src="https://woocommerce.com/wp-content/uploads/2024/06/cc_197424.jpg" alt="" width="980" height="456" /></p>
<h3>Frontend</h3>
<p>Your customers will add products to the cart and place the order. <img class="alignnone size-full wp-image-18734003966588" src="https://woocommerce.com/wp-content/uploads/2024/06/placed-order.jpg" alt="" width="980" height="756" /></p>
<p>When the order is placed successfully, both the store admin and the customer will be instantly notified on their respective WhatsApp.</p>
<p><img class="size-full wp-image-18734003966632" src="https://woocommerce.com/wp-content/uploads/2024/06/notification-wa.jpg" alt="" width="980" height="494" /></p>
<p> </p>
<p>Checkout the following <strong>video</strong> for the visual representation.</p>
<div style="width: 980px" class="wp-video"><video class="wp-video-shortcode" id="video-0-2" width="980" height="551" preload="metadata" controls="controls"><a href="https://woocommerce.com/wp-content/uploads/2024/06/order-notification-on-wa-for-woo-1.mp4">https://woocommerce.com/wp-content/uploads/2024/06/order-notification-on-wa-for-woo-1.mp4</a></video></div>

Order Notifications on WhatsApp

<p>This plugin sends WhatsApp notifications using the official WhatsApp Cloud APIs for WooCommerce orders. </p>

<h2>Seamless Tracking Integration</h2>
<p>Order Shipment Tracking integrates directly with your WooCommerce store to provide real-time shipment tracking information where it matters most. The plugin automatically creates custom tracking URLs for major carriers. Whether you’re shipping domestically or internationally, your customers always know where their packages are.</p>
<hr class="wccom-product-heading__hr" />
<div style="width: 980px" class="wp-video"><video class="wp-video-shortcode" id="video-0-4" width="980" height="551" preload="metadata" controls="controls"><a href="https://woocommerce.com/wp-content/uploads/2025/01/ShipmentTrackingPromo.mp4">https://woocommerce.com/wp-content/uploads/2025/01/ShipmentTrackingPromo.mp4</a></video></div></p>
<hr class="wccom-product-heading__hr" />
<h2>Key Features</h2>
<ul class="wccom-tick-list-primary" dir="auto">
<li>Automated Tracking Updates: Keep your customers informed automatically</li>
<li>Email Notifications: Customizable tracking update emails</li>
<li>My Account Integration: Self-service tracking in customer dashboards</li>
<li>HPOS Compatible: Ready for the future of WooCommerce</li>
<li>REST API Support: Integrate with your existing systems</li>
</ul>
<hr class="wccom-product-single__section-hr" />
<p></p>
<div class="wp-block-columns is-layout-flex" style="align-items: center !important">
<div class="wp-block-column" style="flex-basis: 55%">
<h2>Built for Modern eCommerce Operations</h2>
<p>Running a successful online store means keeping customers informed while minimizing manual work. Order Shipment Tracking handles both with elegant automation. Add tracking numbers manually or through the API, and let the plugin handle everything else – from status updates to customer notifications.</p>
</div>
<div class="wp-block-column" style="flex-basis: 35%"><img class="size-medium" src="https://woocommerce.com/wp-content/uploads/2025/01/order-shipment-tracking_1.png" alt="" /></div>
</div>
<p></p>
<div class="wp-block-columns is-layout-flex" style="align-items: center !important">
<div class="wp-block-column" style="flex-basis: 35%"><img class="size-medium" src="https://woocommerce.com/wp-content/uploads/2025/01/order-shipment-tracking_2.png?w=800" alt="" /></div>
<div class="wp-block-column" style="flex-basis: 55%">
<h2>Enhanced Customer Experience</h2>
<p>Give your customers what they want most – real-time order tracking. With 91% of consumers actively tracking their packages, providing a seamless tracking experience is crucial for customer satisfaction and reducing support inquiries.</p>
</div>
</div>
<p></p>
<div class="wp-block-columns is-layout-flex" style="align-items: center !important">
<div class="wp-block-column" style="flex-basis: 55%">
<h2>Built for Modern eCommerce Operations</h2>
<p>Running a successful online store means keeping customers informed while minimizing manual work. Order Shipment Tracking handles both with elegant automation. Add tracking numbers manually or through the API, and let the plugin handle everything else – from status updates to customer notifications.</p>
</div>
<div class="wp-block-column" style="flex-basis: 35%"><img class="size-medium" src="https://woocommerce.com/wp-content/uploads/2025/01/order-shipment-tracking_3.png?w=800" alt="" /></div>
</div>
<p></p>
<div class="wp-block-columns is-layout-flex" style="align-items: center !important">
<div class="wp-block-column" style="flex-basis: 35%"><img class="size-medium" src="https://woocommerce.com/wp-content/uploads/2025/01/order-shipment-tracking_4.png?w=800" alt="" /></div>
<div class="wp-block-column" style="flex-basis: 55%">
<h2>Developer Friendly</h2>
<p>We built Order Shipment Tracking with developers in mind. The plugin provides extensive customization options through a well-documented REST API and WordPress hooks system. Whether you’re building custom integrations or modifying the tracking display, you’ll find everything you need.</p>
</div>
</div>
<p></p>
<div class="wp-block-columns is-layout-flex" style="align-items: center !important">
<div class="wp-block-column" style="flex-basis: 55%">
<h2>International Commerce</h2>
<p>Support for global carriers and multiple languages makes international shipping management straightforward. Keep customers informed no matter where they are.</p>
</div>
<div class="wp-block-column" style="flex-basis: 35%"><img class="size-medium" src="https://woocommerce.com/wp-content/uploads/2025/01/order-shipment-tracking_5.png" alt="" /></div>
</div>
<p></p>
<div class="wp-block-columns is-layout-flex" style="align-items: center !important">
<div class="wp-block-column" style="flex-basis: 35%"><img class="size-medium" src="https://woocommerce.com/wp-content/uploads/2025/01/order-shipment-tracking_6.png?w=800" alt="" /></div>
<div class="wp-block-column" style="flex-basis: 55%">
<h2>Import / Export Carriers</h2>
<p>You can easily import your carriers list from any other platform and export the builtin ones from Order Shipment Tracking You can also create as many carriers as you want and export them too.</p>
</div>
</div>
<p></p>
<div class="wp-block-columns is-layout-flex" style="align-items: center !important">
<div class="wp-block-column" style="flex-basis: 55%">
<h2>Transform Your Shipping Experience</h2>
<p>Give your customers the tracking experience they expect while reducing your support workload. With Order Shipment Tracking, you’ll build trust through transparency and save time through automation.</p>
</div>
<div class="wp-block-column" style="flex-basis: 35%"><img class="size-medium" src="https://woocommerce.com/wp-content/uploads/2025/01/order-shipment-tracking_7.png" alt="" /></div>
</div>
<div class="wccom-card" style="padding: 24px;margin-bottom: 24px">
<div><strong>90% of consumers</strong> actively track their packages, with <strong>20%</strong> checking multiple times per day. <strong>Meet your customers’ expectations with professional order tracking.</strong></div>
</div>
<h2>FAQ</h2>
<div class="wccom-comp-accordion wccom-component wccom-component--is-rendered">
	<details class="wccom-accordion">
		<summary class="wccom-accordion__header" data-tracks="faq_expand" data-tracks-title="1. Is the plugin compatible with High Performance Order Storage (HPOS)?">
									<h3 class="wccom-accordion__header-title">1. Is the plugin compatible with High Performance Order Storage (HPOS)?</h3>
			<i class="fa fa-chevron-down wccom-accordion__arrow" aria-hidden="true"></i>
		</summary>
		<div class="wccom-accordion__content">
						<ul><li><p>Yes. The plugin is designed to work seamlessly with both HPOS and traditional order storage.</p></li></ul>		</div>
	</details>
</div>

<div class="wccom-comp-accordion wccom-component wccom-component--is-rendered">
	<details class="wccom-accordion">
		<summary class="wccom-accordion__header" data-tracks="faq_expand" data-tracks-title="2. Which shipping carriers are supported?">
									<h3 class="wccom-accordion__header-title">2. Which shipping carriers are supported?</h3>
			<i class="fa fa-chevron-down wccom-accordion__arrow" aria-hidden="true"></i>
		</summary>
		<div class="wccom-accordion__content">
						<ul><li><p>The plugin comes with a comprehensive list of pre-configured carriers including major international carriers (UPS, FedEx, DHL, etc.) and popular regional carriers. You can also add custom carriers with their tracking URL patterns.</p></li></ul>		</div>
	</details>
</div>

<div class="wccom-comp-accordion wccom-component wccom-component--is-rendered">
	<details class="wccom-accordion">
		<summary class="wccom-accordion__header" data-tracks="faq_expand" data-tracks-title="3. Can I bulk update tracking information for multiple orders?">
									<h3 class="wccom-accordion__header-title">3. Can I bulk update tracking information for multiple orders?</h3>
			<i class="fa fa-chevron-down wccom-accordion__arrow" aria-hidden="true"></i>
		</summary>
		<div class="wccom-accordion__content">
						<ul><li><p>Yes. The plugin includes a bulk update feature that allows you to add tracking information to multiple orders simultaneously, saving time on order management.</p></li></ul>		</div>
	</details>
</div>

<div class="wccom-comp-accordion wccom-component wccom-component--is-rendered">
	<details class="wccom-accordion">
		<summary class="wccom-accordion__header" data-tracks="faq_expand" data-tracks-title="4. Does the plugin support multiple languages?">
									<h3 class="wccom-accordion__header-title">4. Does the plugin support multiple languages?</h3>
			<i class="fa fa-chevron-down wccom-accordion__arrow" aria-hidden="true"></i>
		</summary>
		<div class="wccom-accordion__content">
						<ul><li><p>Yes. The plugin is translation-ready and includes default translations for common phrases. You can easily add your own translations using standard WordPress translation tools.</p></li></ul>		</div>
	</details>
</div>

<div class="wccom-comp-accordion wccom-component wccom-component--is-rendered">
	<details class="wccom-accordion">
		<summary class="wccom-accordion__header" data-tracks="faq_expand" data-tracks-title="5. Can customers track their orders directly from their account dashboard?">
									<h3 class="wccom-accordion__header-title">5. Can customers track their orders directly from their account dashboard?</h3>
			<i class="fa fa-chevron-down wccom-accordion__arrow" aria-hidden="true"></i>
		</summary>
		<div class="wccom-accordion__content">
								</div>
	</details>
</div>

<div class="wccom-comp-accordion wccom-component wccom-component--is-rendered">
	<details class="wccom-accordion">
		<summary class="wccom-accordion__header" data-tracks="faq_expand" data-tracks-title="6. Is there an API available for automation?">
									<h3 class="wccom-accordion__header-title">6. Is there an API available for automation?</h3>
			<i class="fa fa-chevron-down wccom-accordion__arrow" aria-hidden="true"></i>
		</summary>
		<div class="wccom-accordion__content">
						<ul><li><p>Yes. The plugin includes a REST API that allows you to programmatically add, update, and retrieve tracking information. This is perfect for automation and integration with external systems.</p></li></ul>		</div>
	</details>
</div>

<div class="wccom-comp-accordion wccom-component wccom-component--is-rendered">
	<details class="wccom-accordion">
		<summary class="wccom-accordion__header" data-tracks="faq_expand" data-tracks-title="7. Will customers receive email notifications about their tracking?">
									<h3 class="wccom-accordion__header-title">7. Will customers receive email notifications about their tracking?</h3>
			<i class="fa fa-chevron-down wccom-accordion__arrow" aria-hidden="true"></i>
		</summary>
		<div class="wccom-accordion__content">
								</div>
	</details>
</div>

<div class="wccom-comp-accordion wccom-component wccom-component--is-rendered">
	<details class="wccom-accordion">
		<summary class="wccom-accordion__header" data-tracks="faq_expand" data-tracks-title="8. Can I customize the tracking information display?">
									<h3 class="wccom-accordion__header-title">8. Can I customize the tracking information display?</h3>
			<i class="fa fa-chevron-down wccom-accordion__arrow" aria-hidden="true"></i>
		</summary>
		<div class="wccom-accordion__content">
						<ul><li><p>Yes. The plugin provides hooks and filters that allow developers to customize how tracking information is displayed, both in the admin area and on the customer-facing pages.</p></li></ul>		</div>
	</details>
</div>

<div class="wccom-comp-accordion wccom-component wccom-component--is-rendered">
	<details class="wccom-accordion">
		<summary class="wccom-accordion__header" data-tracks="faq_expand" data-tracks-title="9. Does it work with custom order statuses?">
									<h3 class="wccom-accordion__header-title">9. Does it work with custom order statuses?</h3>
			<i class="fa fa-chevron-down wccom-accordion__arrow" aria-hidden="true"></i>
		</summary>
		<div class="wccom-accordion__content">
						<ul><li><p>Yes. The plugin works with both default WooCommerce order statuses and any custom order statuses you may have added to your store.</p></li></ul>		</div>
	</details>
</div>

<div class="wccom-comp-accordion wccom-component wccom-component--is-rendered">
	<details class="wccom-accordion">
		<summary class="wccom-accordion__header" data-tracks="faq_expand" data-tracks-title="10. Can I import/export tracking data?">
									<h3 class="wccom-accordion__header-title">10. Can I import/export tracking data?</h3>
			<i class="fa fa-chevron-down wccom-accordion__arrow" aria-hidden="true"></i>
		</summary>
		<div class="wccom-accordion__content">
						<ul><li><p>Yes. The plugin includes import/export functionality for tracking data, making it easy to migrate data or bulk update tracking information using CSV files.</p></li></ul>		</div>
	</details>
</div>

<div class="wccom-comp-accordion wccom-component wccom-component--is-rendered">
	<details class="wccom-accordion">
		<summary class="wccom-accordion__header" data-tracks="faq_expand" data-tracks-title="11. Is it compatible with WooCommerce Subscriptions?">
									<h3 class="wccom-accordion__header-title">11. Is it compatible with WooCommerce Subscriptions?</h3>
			<i class="fa fa-chevron-down wccom-accordion__arrow" aria-hidden="true"></i>
		</summary>
		<div class="wccom-accordion__content">
						<ul><li><p>Yes. The plugin works seamlessly with WooCommerce Subscriptions, allowing you to track recurring orders just as easily as regular orders.</p></li></ul>		</div>
	</details>
</div>

<div class="wccom-comp-accordion wccom-component wccom-component--is-rendered">
	<details class="wccom-accordion">
		<summary class="wccom-accordion__header" data-tracks="faq_expand" data-tracks-title="12. What happens if a carrier tracking URL format changes?">
									<h3 class="wccom-accordion__header-title">12. What happens if a carrier tracking URL format changes?</h3>
			<i class="fa fa-chevron-down wccom-accordion__arrow" aria-hidden="true"></i>
		</summary>
		<div class="wccom-accordion__content">
						<ul><li><p>We regularly monitor and update carrier tracking URL patterns. Additionally, you can easily update the tracking URL pattern for any carrier through the admin interface if needed.</p></li></ul>		</div>
	</details>
</div>

Order Shipment Tracking

<p>Transform your post-purchase experience with comprehensive order tracking that your customers crave. Recent studies show that 91% of consumers actively track their packages, with many checking multiple times daily. Order Shipment Tracking for WooCommerce turns this consumer behavior into an opportunity to build trust and reduce support overhead.</p>

Order Notifications on WhatsApp vs Order Shipment Tracking