<h2>Instant order notifications on the world’s famous messaging app.</h2>
Nowadays, everyone uses WhatsApp as their primary messaging application instead of the native SMS application on their phone. To communicate effectively with customers regarding their order notifications, it is best to use WhatsApp. By using the native WhatsApp API, this plugin sends all order-related updates directly to the customer’s WhatsApp number. 
The order notifications would be sent to the store admin as well. So now each time an order pops up, the store admin will get a WhatsApp notification instantly. No more missed orders, no more constant email checks.
<hr />
<h2 class="wp-block-heading" id="h-top-3-features">Top Features</h2>
<ul class="wccom-tick-list-primary">
<li>Send order notifications directly on WhatsApp.</li>
<li>This plugin uses WhatsApp API. No third-party service is needed. </li>
<li>Notifications will be sent for both customer & admin. </li>
<li>Admin can create the message templates from the plugin dashboard. </li>
<li>Admin can send WhatsApp messages to customers from the order edit screen.</li>
</ul>
<hr />
<h2>Advantages</h2>
<ul class="wccom-tick-list-secondary">
<li>Both customer & admin-friendly order notification system.</li>
<li>No more missed orders, no more constant email checks.</li>
<li>We’ve used the native WhatsApp API instead of third-party APIs, eliminating extra costs for the store admin.</li>
<li>24/7 help from our support team.</li>
</ul>
<hr />
<h2>How it works</h2>
<h3>Backend</h3>
To make the plugin work, you need to do some configuration from your WordPress Dashboard. Navigate to Dashboard > WhatsApp Notifications > Settings
<img class="size-full wp-image-18734003966257 aligncenter" src="https://woocommerce.com/wp-content/uploads/2024/06/doc-for-woocommerce.jpg" alt="" width="980" height="516" />
Follow this <a href="https://woocommerce.com/document/order-notifications-on-whatsapp/#section-5" target="_blank" rel="noopener">link</a> to retrieve all the Tokens, Numbers & Account IDs to fill in the “WhatsApp API” tab above. Fill those and click on “Save Changes”
Now it’s time to create the WhatsApp templates. Please navigate to Dashboard > WhatsApp Notifications > WhatsApp Templates and click on Add new
<img class="alignnone size-full wp-image-18734003966271" src="https://woocommerce.com/wp-content/uploads/2024/06/t-1_955da2.jpg" alt="" width="980" height="852" />
Give your template a name and add message ‘header’, ‘body’, and ‘footer’ content to it and publish it.
Now you can set the created templates to order triggers such as “New order, pending order, order on hold, order processed, order completed notifications etc…”
Navigate to Dashboard > WhatsApp Notifications > Settings > Order Notification Triggers
<img class="alignnone size-full wp-image-18734003966280" src="https://woocommerce.com/wp-content/uploads/2024/06/ont_9f94f9.jpg" alt="" width="980" height="2796" />
In this tab, you can Enable the “Opt-in” checkbox for the customer to opt-in for the WhatsApp order notifications. If you enable this, the opt-in will be displayed for the customer on the checkout page.
The rest of the settings in this tab are to enable order notifications on WhatsApp for different order statuses like ‘order placed, pending, processed, shipped, completed…’ etc. You can choose a different WhatsApp template for each order status here.
We also have an interesting “Click to Chat” feature. To enable this awesome feature, please navigate to Dashboard > WhatsApp Notifications > Settings > Click to Chat Enabling this option will show a floating WhatsApp chat button on your website. By clicking on this button, your customers can interact with the store admin on WhatsApp regarding their product-related queries.
<img class="size-full wp-image-18734003966323" src="https://woocommerce.com/wp-content/uploads/2024/06/cc_197424.jpg" alt="" width="980" height="456" />
<h3>Frontend</h3>
Your customers will add products to the cart and place the order. <img class="alignnone size-full wp-image-18734003966588" src="https://woocommerce.com/wp-content/uploads/2024/06/placed-order.jpg" alt="" width="980" height="756" />
When the order is placed successfully, both the store admin and the customer will be instantly notified on their respective WhatsApp.
<img class="size-full wp-image-18734003966632" src="https://woocommerce.com/wp-content/uploads/2024/06/notification-wa.jpg" alt="" width="980" height="494" />
 
Checkout the following video for the visual representation.
<div style="width: 980px" class="wp-video"><video class="wp-video-shortcode" id="video-0-2" width="980" height="551" preload="metadata" controls="controls"><a href="https://woocommerce.com/wp-content/uploads/2024/06/order-notification-on-wa-for-woo-1.mp4">https://woocommerce.com/wp-content/uploads/2024/06/order-notification-on-wa-for-woo-1.mp4</a></video></div>

Order Notifications on WhatsApp

This plugin sends WhatsApp notifications using the official WhatsApp Cloud APIs for WooCommerce orders.

<ul class="wccom-tick-list-primary">
<li>Upload Files Easily – Add PDFs, images, documents, and more as product attachments.</li>
<li>Per-Product & Category Files – Assign unique files to specific products or categories.</li>
<li>View in Tabs – Open supported files directly in an existing or new browser tab.</li>
<li>Wide Format Support – Works with 21+ different file types.</li>
<li>Attach URLs – Link external resources or guides directly to products.</li>
<li>Flexible Display – Show attachments in a new tab, existing tab, or on the product page.</li>
<li>Email Attachments – Send files in customer order emails based on order status.</li>
<li>Display Files in My Account Section – Display attachments in the customer’s account by order status.</li>
<li>Order Confirmation Files – Automatically include attachments in order confirmation emails.</li>
<li>Order Status Control – Restrict file access by status (completed, failed, canceled, etc.).</li>
<li>Role-Based Access – Limit file viewing or downloads to specific user roles.</li>
<li>File Expiry Dates – Set expiry dates for each downloadable file.</li>
<li>Customizable Buttons – Personalize download and view button text, color, and style.</li>
<li>File Size Display – Show file sizes next to download buttons.</li>
<li>Centralized Dashboard – Manage all attachments from one admin panel.</li>
<li>Bulk Import (New) – Quickly attach files to products using a CSV import.</li>
</ul>
<hr />
Product Attachments for WooCommerce allows you to easily upload and manage downloadable and viewable files such as PDFs, images, and videos. With customizable display options, you can choose where and how these attachments appear on product pages.
Product Attachments Pro offers bulk upload capabilities, file expiry management, and role-based access control. It also integrates with order confirmation emails, improving the overall customer experience and store efficiency.
<img class="alignnone size-full wp-image-18734005354262" src="https://woocommerce.com/wp-content/uploads/2025/04/Frame-31-1.png" alt="Product Attachments for WooCommerce" width="980" height="656" />
 
<h3>File Attachments in My Account Section</h3>
Allow customers to access attached files from their My Account section based on the order’s current status. Control file visibility for statuses like Completed, Processing, or On Hold to ensure timely access to relevant documents using Product Attachments for WooCommerce
<img class="alignnone size-full wp-image-18734005132427" src="https://woocommerce.com/wp-content/uploads/2025/04/Attachments-in-Dashboard.png" alt="WooCommerce File Attachments in Dashboard" width="980" height="515" />
<h3>Attach Files to Customer Order Email</h3>
Automatically send attachment files to customer order emails based on specific order statuses such as Complete, Processing, Cancelled, On Hold, Pending Payment, Refunded, Failed, or Draft. Product Attachments for WooCommerce allows you to customize which documents are sent at each stage to ensure customers receive the right information at the right time.
<img class="alignnone size-full wp-image-18734005132430" src="https://woocommerce.com/wp-content/uploads/2025/04/Email-Attachment.png" alt="Email Attachment WooCommerce" width="557" height="688" />
<h3>Customizable Attachment Display and Email Integration</h3>
Customizable Placement: Choose where the attachments appear on the product page. 
File Size Visibility: Display file sizes to help customers make informed decisions. 
Email Integration: Automatically include attachments in order confirmation emails for easy access after purchase.
<img class="alignnone size-full wp-image-18734005354295" src="https://woocommerce.com/wp-content/uploads/2025/04/Frame-43.png" alt="Product Attachments Settings for WooCommerce" width="980" height="517" />
<h3>Supported File Attachments Formats</h3>
Product Attachments for WooCommerce supports a wide range of file formats, you can attach 21 different types of file formats including documents (PDF, DOCX, CSV), images (JPG, PNG, GIF), media files (MP4, MP3), and compressed files (ZIP, RAR). This allows you to easily upload and manage a variety of file types for your products, offering great flexibility for your store.
<h3>Bulk File Attachments & Access Control</h3>
Multiple Upload Options: Upload multiple files at once or add external URLs. 
Product & Category Assignment: Attach files to specific products or entire categories. 
Expiry Settings: Set expiration dates to control file availability. 
Order Status Restrictions: Limit access based on order status (processing, completed, etc.). 
Role-Based Access: Restrict file access to specific user roles for better control.<img class="alignnone size-full wp-image-18734005354300" src="https://woocommerce.com/wp-content/uploads/2025/04/Frame-12-1.png" alt="Bulk File Attachments WooCommerce" width="980" height="842" data-wp-editing="1" />
<h3>Custom File Type Icons</h3>
Upload custom icons for different file types to improve visual identification and enhance user experience. Tailor the icons to match your store’s branding, making it easier for customers to recognize and interact with files.
<img class="alignnone size-full wp-image-18734005354310" src="https://woocommerce.com/wp-content/uploads/2025/04/Frame-44.png" alt="Upload Custom Icons" width="980" height="487" />
<h3>Buttons Customization</h3>
Personalize the text for Download and View buttons and modify their colors to align with your store’s branding.
<img class="alignnone size-full wp-image-18734005354313" src="https://woocommerce.com/wp-content/uploads/2025/04/Frame-34-1.png" alt="Button Customization for File Attachments WooCommerce" width="980" height="507" />
<h3>Comprehensive Dashboard</h3>
Easily manage all attachments from a user-friendly admin panel, organizing files efficiently to improve store management and customer experience. In this dedicated dashboard, you can
<ul>
<li>Edit settings instantly via a popup without leaving the page</li>
<li>Remove attachments in just a click for better control.</li>
<li>Instantly view assigned attachments for each product.</li>
<li>Monitor file expiration dates with ease.</li>
<li>Track individual file downloads to measure engagement.</li>
<li>Search & filter attachments for specific products.</li>
</ul>
<img class="alignnone size-full wp-image-18734005354320" src="https://woocommerce.com/wp-content/uploads/2025/04/Frame-13-1.png" alt="Comprehensive Dashboard for File Attachments WooCommerce" width="980" height="430" />
<h3>Bulk Assign Files using CSV</h3>
Option to import and assign multiple product attachments using a CSV file, streamlining the process of linking external files to your WooCommerce products in bulk. Simply map columns for attachment name, product SKU, and the file’s URL for efficient management.

Product Attachments Pro

Product Attachments for WooCommerce lets you attach/upload any type of files to customer orders directly on product pages, order emails, or customer account sections.

Order Notifications on WhatsApp vs Product Attachments Pro