<h2>Instant order notifications on the world’s famous messaging app.</h2>
<p>Nowadays, everyone uses WhatsApp as their primary messaging application instead of the native SMS application on their phone. To communicate effectively with customers regarding their order notifications, it is best to use WhatsApp. By using the native WhatsApp API, this plugin sends all order-related updates directly to the customer’s WhatsApp number. </p>
<p>The order notifications would be sent to the store admin as well. So now each time an order pops up, the store admin will get a WhatsApp notification instantly. No more missed orders, no more constant email checks.</p>
<hr />
<h2 class="wp-block-heading" id="h-top-3-features">Top Features</h2>
<ul class="wccom-tick-list-primary">
<li>Send order notifications directly on WhatsApp.</li>
<li>This plugin uses WhatsApp API. No third-party service is needed. </li>
<li>Notifications will be sent for both customer & admin. </li>
<li>Admin can create the message templates from the plugin dashboard. </li>
<li>Admin can send WhatsApp messages to customers from the order edit screen.</li>
</ul>
<hr />
<h2>Advantages</h2>
<ul class="wccom-tick-list-secondary">
<li>Both customer & admin-friendly order notification system.</li>
<li>No more missed orders, no more constant email checks.</li>
<li>We’ve used the native WhatsApp API instead of third-party APIs, eliminating extra costs for the store admin.</li>
<li>24/7 help from our support team.</li>
</ul>
<hr />
<h2>How it works</h2>
<h3>Backend</h3>
<p>To make the plugin work, you need to do some configuration from your WordPress Dashboard.<br />Navigate to <strong>Dashboard > WhatsApp Notifications > Settings</strong></p>
<p><img class="size-full wp-image-18734003966257 aligncenter" src="https://woocommerce.com/wp-content/uploads/2024/06/doc-for-woocommerce.jpg" alt="" width="980" height="516" /></p>
<p>Follow this <a href="https://woocommerce.com/document/order-notifications-on-whatsapp/#section-5" target="_blank" rel="noopener">link</a> to retrieve all the Tokens, Numbers & Account IDs to fill in the “WhatsApp API” tab above. Fill those and click on “Save Changes”</p>
<p>Now it’s time to create the WhatsApp templates. Please navigate to <strong>Dashboard > WhatsApp Notifications > WhatsApp Templates</strong> and click on Add new</p>
<p><img class="alignnone size-full wp-image-18734003966271" src="https://woocommerce.com/wp-content/uploads/2024/06/t-1_955da2.jpg" alt="" width="980" height="852" /></p>
<p>Give your template a name and add message <strong>‘header’, ‘body’, </strong>and <strong>‘footer’</strong> content to it and publish it.</p>
<p>Now you can set the created templates to order triggers such as “New order, pending order, order on hold, order processed, order completed notifications etc…”</p>
<p>Navigate to <strong>Dashboard > WhatsApp Notifications > Settings > Order Notification Triggers</strong></p>
<p><img class="alignnone size-full wp-image-18734003966280" src="https://woocommerce.com/wp-content/uploads/2024/06/ont_9f94f9.jpg" alt="" width="980" height="2796" /></p>
<p>In this tab, you can Enable the “Opt-in” checkbox for the customer to opt-in for the WhatsApp order notifications. If you enable this, the opt-in will be displayed for the customer on the checkout page.</p>
<p>The rest of the settings in this tab are to enable order notifications on WhatsApp for different order statuses like ‘order placed, pending, processed, shipped, completed…’ etc. You can choose a <strong>different WhatsApp template</strong> for each order status here.</p>
<p>We also have an interesting “Click to Chat” feature. To enable this awesome feature, please navigate to <strong>Dashboard > WhatsApp Notifications > Settings > Click to Chat</strong><br />Enabling this option will show a floating WhatsApp chat button on your website. By clicking on this button, your customers can interact with the store admin on WhatsApp regarding their product-related queries.</p>
<p><img class="size-full wp-image-18734003966323" src="https://woocommerce.com/wp-content/uploads/2024/06/cc_197424.jpg" alt="" width="980" height="456" /></p>
<h3>Frontend</h3>
<p>Your customers will add products to the cart and place the order. <img class="alignnone size-full wp-image-18734003966588" src="https://woocommerce.com/wp-content/uploads/2024/06/placed-order.jpg" alt="" width="980" height="756" /></p>
<p>When the order is placed successfully, both the store admin and the customer will be instantly notified on their respective WhatsApp.</p>
<p><img class="size-full wp-image-18734003966632" src="https://woocommerce.com/wp-content/uploads/2024/06/notification-wa.jpg" alt="" width="980" height="494" /></p>
<p> </p>
<p>Checkout the following <strong>video</strong> for the visual representation.</p>
<div style="width: 980px" class="wp-video"><video class="wp-video-shortcode" id="video-0-2" width="980" height="551" preload="metadata" controls="controls"><a href="https://woocommerce.com/wp-content/uploads/2024/06/order-notification-on-wa-for-woo-1.mp4">https://woocommerce.com/wp-content/uploads/2024/06/order-notification-on-wa-for-woo-1.mp4</a></video></div>

Order Notifications on WhatsApp

<p>This plugin sends WhatsApp notifications using the official WhatsApp Cloud APIs for WooCommerce orders. </p>

<ul class="wccom-tick-list-primary">
<li><b>Real-Time Order Tracking:</b><span style="font-weight: 400"> Track every order in real time with detailed order metrics.</span></li>
<li><b>Custom Payment & Order Statuses:</b><span style="font-weight: 400"> Tailor your WooCommerce workflow to fit your unique business model.</span></li>
<li><b>Smart Feedback & Tipping:</b><span style="font-weight: 400"> Engage customers with post-delivery feedback and easy tipping options.</span></li>
<li><b>Role-Based Dashboard Access:</b><span style="font-weight: 400"> Give dispatchers, riders, and admins custom control panels.</span></li>
<li><b>Automated Email Notifications:</b><span style="font-weight: 400"> Keep everyone informed with real-time, dynamic communication.</span></li>
<li><b>Seamless Delivery Tracking:</b><span style="font-weight: 400"> Empower customers to track and contact riders directly from your website.</span></li>
</ul>
<p><span style="font-weight: 400">Quick Commerce (QCommerce) is a next-generation WooCommerce extension built to simplify and supercharge your store’s order tracking and delivery management. From real-time monitoring and custom order statuses to feedback collection and tipping, it gives you total control over every order movement while delivering transparency to your customers. Perfect for restaurants, on-demand stores, and delivery-based businesses.</span></p>
<p><img class="aligncenter size-full wp-image-18734005934519" src="https://woocommerce.com/wp-content/uploads/2025/10/image1_1x.webp" alt="QCommerce" width="980" height="774" /></p>
<h2>Features</h2>
<ul class="wccom-tick-list-primary">
<li><span style="font-weight: 400">Real-Time Order Tracking Dashboard</span></li>
<li><span style="font-weight: 400">Custom Order Status Management</span></li>
<li><span style="font-weight: 400">ETA Setup for Orders</span></li>
<li><span style="font-weight: 400">Custom Payment Status Options</span></li>
<li><span style="font-weight: 400">Personalized Email Templates with QCommerce Tags</span></li>
<li><span style="font-weight: 400">Admin Email Notifications</span></li>
<li><span style="font-weight: 400">Order Tracking Page with Rider & Contact Details</span></li>
<li><span style="font-weight: 400">“Contact Rider” Button for Direct Communication</span></li>
<li><span style="font-weight: 400">Feedback Collection Linked to Contact Profile</span></li>
<li><span style="font-weight: 400">Smart Tipping System (Cart & Checkout)</span></li>
<li><span style="font-weight: 400">Role-Based Access for Delivery Agents, Dispatchers & Admins</span></li>
<li><span style="font-weight: 400">Contact Person Dashboard (Orders, Tips, Feedback, Profile Updates)</span></li>
<li><span style="font-weight: 400">Flexible Payment Handling for COD or Partial Payments</span></li>
<li><span style="font-weight: 400">Rider Assignment per Order</span></li>
</ul>
<h2>Why You Should Use QCommerce</h2>
<h3>Real-Time Order Updates</h3>
<p><span style="font-weight: 400">Monitor all ongoing orders in real time through a detailed dashboard. View essential order information, including Order ID, Customer Name, Payment Status, ETA, Tip Amount, and Contact Person — keeping your team updated in real time.</span></p>
<p><img class="aligncenter size-full wp-image-18734005934525" src="https://woocommerce.com/wp-content/uploads/2025/10/image5_1x.webp" alt="Real-Time Order Updates" width="980" height="440" /></p>
<h3>Custom Order Status Management</h3>
<p><span style="font-weight: 400">Go beyond WooCommerce’s default order statuses. Create, modify, and manage your own order statuses with complete control over priority, ETA configurations, and next-step actions. Ideal for businesses that require unique workflow stages such as </span><i><span style="font-weight: 400">Preparing</span></i><span style="font-weight: 400">, </span><i><span style="font-weight: 400">Out for Delivery</span></i><span style="font-weight: 400">, or </span><i><span style="font-weight: 400">Awaiting Pickup.</span></i></p>
<p><img class="aligncenter size-full wp-image-18734005934528" src="https://woocommerce.com/wp-content/uploads/2025/10/image7_1x.webp" alt="Custom Order Status Management" width="980" height="534" /></p>
<h3>Personalized Email Notifications</h3>
<p><span style="font-weight: 400">Design and send dynamic, role-specific emails using customizable templates. Add QCommerce tags for real-time details like order ID, status, ETA, and contact person. Notify admins, customers, and delivery staff automatically when order changes occur.</span></p>
<p><img class="aligncenter size-full wp-image-18734005934544" src="https://woocommerce.com/wp-content/uploads/2025/10/image8_1x.webp" alt="" width="980" height="456" /></p>
<h3>Role-Based Access with Custom User Roles</h3>
<p><span style="font-weight: 400">Create and assign user roles such as </span><i><span style="font-weight: 400">Admin</span></i><span style="font-weight: 400">, </span><i><span style="font-weight: 400">Dispatcher</span></i><span style="font-weight: 400">, or </span><i><span style="font-weight: 400">Rider</span></i><span style="font-weight: 400"> — each with tailored access permissions. Limit what each role can see or do within the QCommerce dashboard, improving security and efficiency.</span></p>
<p><img class="aligncenter size-full wp-image-18734005934550" src="https://woocommerce.com/wp-content/uploads/2025/10/image10_1x.webp" alt="Custom User Roles" width="980" height="499" /></p>
<h3>Smart Tipping System Order Tracking Block</h3>
<p><span style="font-weight: 400">Encourage customer appreciation with optional or mandatory tipping options at both the cart and checkout pages. Perfect for rewarding delivery riders or service teams while increasing transparency in tip management.</span></p>
<p><img class="aligncenter size-full wp-image-18734005934539" src="https://woocommerce.com/wp-content/uploads/2025/10/image9_1x.webp" alt="Personalized Email Notifications" width="980" height="466" /></p>
<h3>Order Tracking Block</h3>
<p><span style="font-weight: 400">Add a dedicated order tracking block to any page block element. Customers can easily enter their order details to check real-time order progress and delivery status.</span></p>
<p><img class="aligncenter size-full wp-image-18734005934561" src="https://woocommerce.com/wp-content/uploads/2025/10/image13_1x.webp" alt="Order Tracking Block" width="980" height="569" /></p>
<h3>Admin Notifications</h3>
<p>Stay informed the moment a new order arrives. Enable instant admin notifications to ensure no order goes unnoticed — helping you respond quickly and maintain smooth operations.</p>
<p><img class="aligncenter size-full wp-image-18734005934557" src="https://woocommerce.com/wp-content/uploads/2025/10/image11_1x.webp" alt="Admin Notifications" width="980" height="467" /></p>
<h3>Feedback Collection</h3>
<p><span style="font-weight: 400">Gather post-delivery feedback directly from customers. Each review is tied to the contact person (like a delivery rider or dispatcher), allowing performance tracking and improved customer service.</span></p>
<p><img class="aligncenter size-full wp-image-18734005934552" src="https://woocommerce.com/wp-content/uploads/2025/10/image14_1x.webp" alt="Feedback Collection " width="980" height="617" /></p>
<h3>Contact Profile Dashboard</h3>
<p><span style="font-weight: 400">Empower your delivery agents and contact persons with a personalized dashboard. They can view assigned orders, received tips, collected feedback, and even update their profile details — all from one place.</span></p>
<p><img class="aligncenter size-full wp-image-18734005934563" src="https://woocommerce.com/wp-content/uploads/2025/10/image4_1x.webp" alt="Contact Profile Dashboard" width="980" height="820" /></p>
<h3>Order Tracking Page</h3>
<p><span style="font-weight: 400">Provide a complete tracking experience for your customers. The Order Tracking Page displays detailed information, including order items, assigned rider, delivery status, and estimated arrival time.</span></p>
<p><img class="aligncenter size-full wp-image-18734005934572" src="https://woocommerce.com/wp-content/uploads/2025/10/image3_1x.webp" alt="Order Tracking Page" width="980" height="530" /></p>
<h3>Custom Email Templates</h3>
<p><span style="font-weight: 400">Create branded and personalized email templates for all communication types — from order confirmations to status updates. Use QCommerce dynamic tags for a personalized customer experience.</span></p>
<p><img class="aligncenter size-full wp-image-18734005934568" src="https://woocommerce.com/wp-content/uploads/2025/10/image8_1x-1.webp" alt="Custom Email Templates " width="980" height="456" /></p>
<h3>Rider Performance Insights</h3>
<p><span style="font-weight: 400">Evaluate delivery performance by tracking feedback scores, total deliveries, and tip records per rider or contact person.</span></p>
<p><img class="aligncenter size-full wp-image-18734005934577" src="https://woocommerce.com/wp-content/uploads/2025/10/image2_1x.webp" alt="Rider Performance Insights" width="980" height="767" /></p>
<h3>Contact Rider Button</h3>
<p><span style="font-weight: 400">Add a “Contact Rider” button to your order tracking interface. This feature allows customers to communicate directly with the assigned rider for inquiries, updates, or coordination.</span></p>
<p><img class="aligncenter size-full wp-image-18734005934580" src="https://woocommerce.com/wp-content/uploads/2025/10/image6_1x.webp" alt="Contact Rider Button " width="980" height="774" /></p>
<h2>Use Cases</h2>
<h3>Real-Time Order Management for Food Deliveries</h3>
<p><span style="font-weight: 400">Restaurants can monitor all active orders in real time — track ETAs, riders, and payments from one dashboard. This ensures faster deliveries, better coordination, and happier customers.</span></p>
<h3>Smarter Workflow for B2B Wholesalers</h3>
<p><span style="font-weight: 400">Wholesalers can create custom order and payment statuses (like </span><i><span style="font-weight: 400">Partial Payment</span></i><span style="font-weight: 400"> or </span><i><span style="font-weight: 400">Awaiting Stock</span></i><span style="font-weight: 400">) to manage large, complex orders with ease. Improve visibility, automate updates, and streamline approvals.</span></p>
<h3>Delivery Coordination for Courier Services</h3>
<p><span style="font-weight: 400">Logistics and courier companies can assign drivers, track live order progress, and let customers contact riders directly. This improves transparency, reduces errors, and speeds up dispatch operations.</span></p>
<h3>Customer Engagement for Service Providers</h3>
<p><span style="font-weight: 400">Service-based businesses can use tipping and feedback tools to reward staff and collect post-service reviews — building accountability and improving customer satisfaction.</span></p>
<h3>Transparent Order Tracking for Online Stores</h3>
<p><span style="font-weight: 400">Ecommerce stores offering same-day or local delivery can display a tracking page with ETAs, delivery contact information, and real-time updates. This boosts trust and reduces support inquiries.</span></p>
<h2>How to Get Started</h2>
<ol>
<li><a href="https://woocommerce.com/document/quick-commerce/">Download, install, and activate the extension</a>.</li>
<li>Set up and configure the extension.</li>
</ol>
<p>Read the <a href="https://woocommerce.com/document/quick-commerce/">technical documentation</a> to help you walk through the process of setting up this WooCommerce real-time order tracking extension today.</p>

Quick Commerce

<p>Power your store with real-time order tracking, custom workflows, and flexible delivery management.</p>

Order Notifications on WhatsApp vs Quick Commerce