<h2>Instant order notifications on the world’s famous messaging app.</h2>
Nowadays, everyone uses WhatsApp as their primary messaging application instead of the native SMS application on their phone. To communicate effectively with customers regarding their order notifications, it is best to use WhatsApp. By using the native WhatsApp API, this plugin sends all order-related updates directly to the customer’s WhatsApp number. 
The order notifications would be sent to the store admin as well. So now each time an order pops up, the store admin will get a WhatsApp notification instantly. No more missed orders, no more constant email checks.
<hr />
<h2 class="wp-block-heading" id="h-top-3-features">Top Features</h2>
<ul class="wccom-tick-list-primary">
<li>Send order notifications directly on WhatsApp.</li>
<li>This plugin uses WhatsApp API. No third-party service is needed. </li>
<li>Notifications will be sent for both customer & admin. </li>
<li>Admin can create the message templates from the plugin dashboard. </li>
<li>Admin can send WhatsApp messages to customers from the order edit screen.</li>
</ul>
<hr />
<h2>Advantages</h2>
<ul class="wccom-tick-list-secondary">
<li>Both customer & admin-friendly order notification system.</li>
<li>No more missed orders, no more constant email checks.</li>
<li>We’ve used the native WhatsApp API instead of third-party APIs, eliminating extra costs for the store admin.</li>
<li>24/7 help from our support team.</li>
</ul>
<hr />
<h2>How it works</h2>
<h3>Backend</h3>
To make the plugin work, you need to do some configuration from your WordPress Dashboard. Navigate to Dashboard > WhatsApp Notifications > Settings
<img class="size-full wp-image-18734003966257 aligncenter" src="https://woocommerce.com/wp-content/uploads/2024/06/doc-for-woocommerce.jpg" alt="" width="980" height="516" />
Follow this <a href="https://woocommerce.com/document/order-notifications-on-whatsapp/#section-5" target="_blank" rel="noopener">link</a> to retrieve all the Tokens, Numbers & Account IDs to fill in the “WhatsApp API” tab above. Fill those and click on “Save Changes”
Now it’s time to create the WhatsApp templates. Please navigate to Dashboard > WhatsApp Notifications > WhatsApp Templates and click on Add new
<img class="alignnone size-full wp-image-18734003966271" src="https://woocommerce.com/wp-content/uploads/2024/06/t-1_955da2.jpg" alt="" width="980" height="852" />
Give your template a name and add message ‘header’, ‘body’, and ‘footer’ content to it and publish it.
Now you can set the created templates to order triggers such as “New order, pending order, order on hold, order processed, order completed notifications etc…”
Navigate to Dashboard > WhatsApp Notifications > Settings > Order Notification Triggers
<img class="alignnone size-full wp-image-18734003966280" src="https://woocommerce.com/wp-content/uploads/2024/06/ont_9f94f9.jpg" alt="" width="980" height="2796" />
In this tab, you can Enable the “Opt-in” checkbox for the customer to opt-in for the WhatsApp order notifications. If you enable this, the opt-in will be displayed for the customer on the checkout page.
The rest of the settings in this tab are to enable order notifications on WhatsApp for different order statuses like ‘order placed, pending, processed, shipped, completed…’ etc. You can choose a different WhatsApp template for each order status here.
We also have an interesting “Click to Chat” feature. To enable this awesome feature, please navigate to Dashboard > WhatsApp Notifications > Settings > Click to Chat Enabling this option will show a floating WhatsApp chat button on your website. By clicking on this button, your customers can interact with the store admin on WhatsApp regarding their product-related queries.
<img class="size-full wp-image-18734003966323" src="https://woocommerce.com/wp-content/uploads/2024/06/cc_197424.jpg" alt="" width="980" height="456" />
<h3>Frontend</h3>
Your customers will add products to the cart and place the order. <img class="alignnone size-full wp-image-18734003966588" src="https://woocommerce.com/wp-content/uploads/2024/06/placed-order.jpg" alt="" width="980" height="756" />
When the order is placed successfully, both the store admin and the customer will be instantly notified on their respective WhatsApp.
<img class="size-full wp-image-18734003966632" src="https://woocommerce.com/wp-content/uploads/2024/06/notification-wa.jpg" alt="" width="980" height="494" />
 
Checkout the following video for the visual representation.
<div style="width: 980px" class="wp-video"><video class="wp-video-shortcode" id="video-0-2" width="980" height="551" preload="metadata" controls="controls"><a href="https://woocommerce.com/wp-content/uploads/2024/06/order-notification-on-wa-for-woo-1.mp4">https://woocommerce.com/wp-content/uploads/2024/06/order-notification-on-wa-for-woo-1.mp4</a></video></div>

Order Notifications on WhatsApp

This plugin sends WhatsApp notifications using the official WhatsApp Cloud APIs for WooCommerce orders.

<h3>SMS Mobile API – Personalized SMS and Gateway Notifications for Your WooCommerce Store</h3>
Boost your WooCommerce store’s customer communication by sending personalized updates straight from your mobile number or Gateway account. SMS Mobile API enables direct, two-way messaging, keeping your customers informed and engaged through a seamless, interactive experience.
<h3>Key Features:</h3>
SMS and Gateway from Your Personal Account 
Send notifications directly from your personal mobile number or Gateway account. Customers can reply to your messages, enabling real-time, direct communication.
More Ways to Send SMS — Total Flexibility 
In addition to using your mobile device, you can connect external SMS services like Twilio, MessageBird, ClickSend, and more — or even link your own SMS Gateway using a SIM modem. 
Choose the method that best fits your needs and take full control of your SMS delivery. 
Use either our mobile-based SMS sending service (SMSMobileAPI) or connect your preferred provider or SMS gateway.
Real-Time Notifications 
Automatically notify your customers via SMS or Gateway when they place an order, when their order status changes, or upon completion of their purchase.
Personalized Messages 
Customize SMS and Gateway templates with order details and other relevant information, ensuring your customers receive tailored and timely updates.
Flexible Delivery Options 
Choose to send an SMS, a Gateway message, or both simultaneously for maximum reach and engagement.
Direct Customer Interaction 
Because messages are sent from your personal accounts, customers can respond directly to you, creating a seamless and interactive communication channel.
Easy Integration 
Simple setup and configuration with WooCommerce, with no need for complex coding or third-party services.
Comprehensive Logging 
Track all SMS and Gateway activities with detailed logs, helping you monitor successful deliveries and troubleshoot any issues.
Secure and Private 
Your data and customer information remain secure, with all messages sent directly from your phone or Gateway account, ensuring full control and privacy.
<h3>Advanced Custom Rules & Conditions for SMS & Gateway</h3>
100% Personalized SMS & Gateway Notifications! 
Take full control of your messaging by defining custom rules based on your WooCommerce order details. No more generic notifications – send the right message at the right time with conditions tailored to each order!
<ul class="wccom-tick-list-secondary">
<li>Rule-Based Messaging System – Create unlimited rules with flexible conditions.</li>
<li>Trigger on Order Status Changes – Customize notifications for processing, completed, refunded orders, and more!</li>
<li>Dynamic Conditions – Use customer email, order total, shipping method, and other order details to trigger messages.</li>
<li>Multiple Conditions Per Rule – Example: “Order Total > $100” AND “Shipping Method = Express”.</li>
<li>Automated Message Sending – Messages are only sent when all defined conditions are met.</li>
<li>Real-Time Execution – Your custom rules apply instantly when an order status is updated.</li>
<li>Smart Logging – Keep track of rule execution and message delivery in detailed logs.</li>
</ul>
With this feature, your SMS notifications are not just automated – they are fully tailored to each customer’s order!
<h3>Additional Features:</h3>
Over 50 Placeholders for Maximum Personalization 
Insert dynamic data like order ID, customer name, total price, shipping details, and more to craft fully customized SMS messages.
Dedicated Online Support 
Access direct support via the extension for seamless assistance whenever you need help.
Order Analysis for Better Rule Creation 
Use the Check Order feature to analyze any existing order and understand its data structure, making it easier to set up precise rules.
Why Choose SMS Mobile API?
In today’s digital world, building strong relationships with your customers requires timely and personalized communication. SMS Mobile API allows you to engage your customers instantly by sending SMS and Gateway notifications directly from your personal accounts. Whether it’s order confirmations, status updates, or personalized thank-you messages, this extension ensures your communication is not only effective but also direct and personal, with the added benefit of allowing your customers to reply to you instantly.
How It Works:
<ol>
<li>Install and Activate: Download the extension and activate it through the WordPress admin dashboard.</li>
<li>Configure Your Settings: Enter your API key, set up your mobile number, and customize your SMS templates.</li>
<li>Start Sending: With everything configured, SMS Mobile API will automatically send notifications based on your settings, directly to your customers’ phones from your personal mobile number.</li>
</ol>
Get Started Today!
Transform your WooCommerce store’s customer communication with SMS Mobile API. Keep your customers informed, engage with them directly, and build stronger, more personal relationships—all through the power of SMS sent from your own mobile phone.
<h3>Third-Party Services and Data Disclosure</h3>
This extension relies on the external service SMSMobileAPI to send SMS notifications. The extension connects to the SMSMobileAPI platform to deliver SMS messages to the phone numbers provided by the user via WooCommerce.
<h3>What data is sent to SMSMobileAPI?</h3>
<ul>
<li>Phone numbers: The phone number associated with the order (either billing or shipping phone number).</li>
<li>Order details: The message template includes the order ID, and in some cases, details related to the order status.</li>
<li>API key: The API key provided by the user during the extension setup.</li>
</ul>
The data sent to SMSMobileAPI is required for the SMS delivery process. No additional data is sent beyond what is necessary for sending the SMS.
<h3>Purpose of the connection:</h3>
The connection to SMSMobileAPI is established for the purpose of sending SMS notifications related to WooCommerce orders. This may include, but is not limited to, SMS messages confirming order receipt, notifying customers of changes in order status, and sending test SMS messages to verify API connectivity.

SMS Mobile API Order Notifications

Connect your WooCommerce store to your mobile and send SMS or WhatsApp updates instantly.

Order Notifications on WhatsApp vs SMS Mobile API Order Notifications