<p>Build customer trust and streamline your support process with the <b>Order Warranty for WooCommerce </b> extension. Instead of handling warranty requests through messy email chains, this extension creates a <b>centralized, automated system</b> for warranty management — right inside your store.</p>
<p>Offer included warranties, sell extended coverage, or even let customers add warranties after purchase. With flexible options for both shop owners and customers, you can deliver peace of mind while creating new revenue opportunities.</p>
<h2>Features</h2>
<ul class="wccom-tick-list-primary">
<li><b>Warranty Management Window in Admin Settings</b> – Easily oversee all customer warranty requests in one centralized dashboard.</li>
<li><b>Email Notifications</b> – Get instant updates when customers request a warranty, ensuring no case slips through the cracks.</li>
<li><b>Lifetime Warranty</b> – Offer customers peace of mind with products that include a warranty that never expires</li>
<li><b>Included Warranty</b> – Add warranties that come at no extra cost to the buyer.</li>
<li><b>Add-On Warranty</b> – Give customers flexible paid warranty options with different timeframes or coverage levels.</li>
<li><b>Retroactive Warranty</b> – Allow warranties to be added after a purchase has been completed.</li>
</ul>
<hr />
<h2>Why you should offer warranties:</h2>
<ul>
<li><b>Increase Customer Confidence</b> – Shoppers are more likely to buy when they know their purchase is protected.</li>
<li><b>Boost Revenue with Add-Ons</b> – Sell extended warranty plans for ongoing coverage and peace of mind.</li>
<li><b>Streamline Your Workflow</b> – Manage every request from one organized dashboard.</li>
<li><b>Deliver a Better Experience</b> – Customers can request support with a single click, no back-and-forth emails needed.</li>
</ul>
<p><a href="https://woocommerce.com/wp-content/uploads/2025/08/Screenshot-2025-08-28-at-21.39.15.png"><img class="alignnone wp-image-18734005673871" src="https://woocommerce.com/wp-content/uploads/2025/08/Screenshot-2025-08-28-at-21.39.15.png" alt="" width="391" height="356" border="0" /></a></p>
<hr />
<h2>Features</h2>
<ul>
<li><b>Warranty Management Dashboard</b>
<ul>
<li>Oversee all requests in one window inside your store’s WP Admin dashboard.</li>
<li>Track, review, and resolve warranty claims without leaving your store.<br style="margin-bottom: 1em" /><a href="https://woocommerce.com/wp-content/uploads/2025/08/Screenshot-2025-08-28-at-21.34.57.png"><img class="alignnone wp-image-18734005673856" src="https://woocommerce.com/wp-content/uploads/2025/08/Screenshot-2025-08-28-at-21.34.57.png" alt="" width="369" height="156" border="0" /></a></li>
</ul>
</li>
<li><b>Automatic Email Notifications</b>
<ul>
<li>Receive instant alerts when a customer submits a warranty request.</li>
<li>Keep cases moving quickly with no missed messages.<br style="margin-bottom: 1em" /><a href="https://woocommerce.com/wp-content/uploads/2025/08/Screenshot-2025-08-28-at-21.36.35.png"><img class="alignnone wp-image-18734005673862" src="https://woocommerce.com/wp-content/uploads/2025/08/Screenshot-2025-08-28-at-21.36.35.png" alt="" width="479" height="357" border="0" /></a></li>
</ul>
</li>
<li><b>Flexible Warranty Types</b>
<ul>
<li><b>Included Warranty</b> – Add free coverage with purchases.</li>
<li><b>Add-On Warranty</b> – Sell extended protection as a paid upsell.</li>
<li><b>Lifetime Warranty</b> – Offer never-ending coverage for high-value products.</li>
<li><b>Retroactive Warranty</b> – Allow customers to add a warranty after checkout.<br style="margin-bottom: 1em" /><a href="https://woocommerce.com/wp-content/uploads/2025/08/Screenshot-2025-08-28-at-21.38.40.png"><img class="alignnone wp-image-18734005673870" src="https://woocommerce.com/wp-content/uploads/2025/08/Screenshot-2025-08-28-at-21.38.40.png" alt="" width="300" height="154" /></a></li>
</ul>
</li>
<li><b>Seamless Customer Experience</b>
<ul>
<li>Warranty options appear directly on the order page.</li>
<li>Customers submit requests by leaving a quick message — one click, no hassle.</li>
<li>All requests are instantly logged in your dashboard for easy follow-up.<br style="margin-bottom: 1em" /><a href="https://woocommerce.com/wp-content/uploads/2025/08/Screenshot-2025-08-28-at-21.37.32.png"><img class="alignnone wp-image-18734005673865" src="https://woocommerce.com/wp-content/uploads/2025/08/Screenshot-2025-08-28-at-21.37.32.png" alt="" width="300" height="288" /></a></li>
</ul>
</li>
</ul>
<hr />
<h2>Example use cases</h2>
<ul>
<li><b>Electronics</b>: Sell add-on warranties for laptops, phones, or accessories.</li>
<li><b>Furniture</b>: Offer included warranties to reassure buyers about quality.</li>
<li><b>Appliances</b>: Provide lifetime coverage for premium products.</li>
<li><b>Retail Stores</b>: Let customers retroactively purchase a warranty after checkout.</li>
</ul>
<hr />
<h2>A professional warranty system for your store</h2>
<p>The <b>Order Warranty for WooCommerce</b> extension helps you move beyond scattered emails and manual tracking. By giving you a <b>structured, automated system</b>, it saves time for store owners and builds confidence for customers.</p>
<p>Whether you want to <b>strengthen trust with included warranties</b> or <b>generate extra revenue with paid add-ons</b>, this extension equips you with all the tools to create a customer-friendly, efficient warranty process.</p>
<hr />
<h2>Ready to build trust and increase sales?</h2>
<p>Take the stress out of warranty management. Install <b>Order Warranty for WooCommerce</b> today and give your customers the confidence they need to keep shopping with you.</p>

Order Warranty

<p>Offer warranties and let customers request and manage them from their account.</p>

<p>The sale does not end at checkout. What happens after — a warranty question, a damage claim, a refund request, a support need — is where customer relationships are won or lost permanently. <strong>Warranty, Claims and Order Protection for WooCommerce</strong> handles every post-purchase interaction from one place: warranty rules, claim submissions, order protection fees, refund management, integrated chat, and extended support plans — all inside WooCommerce, all visible to your team in a single dashboard.</p>
<ul class="wccom-tick-list-primary">
<li>Create custom warranty rules by product, category, or store-wide — with multiple duration and pricing tiers customers choose at purchase</li>
<li>Customers submit warranty claims from their My Account dashboard — admins review, update, and resolve from one unified panel</li>
<li>Add optional order protection fees at checkout, calculated dynamically based on cart total, item count, product type, or user role</li>
<li>Built-in chat linked to each order and claim — resolve issues without email threads or external tools</li>
<li>Flexible refund management with eligibility windows per product or category, refund badges on product pages, and admin approval from the dashboard</li>
<li>Sell extended support plans for digital and virtual products — multiple durations and pricing tiers, upsold directly at checkout</li>
<li>Fully compatible with WooCommerce High-Performance Order Storage (HPOS)</li>
</ul>
<div class="woo-sc-box normal  success ">30-day money-back guarantee. Instant download. One year of updates and support.</div>
<h2>Every store has a post-purchase problem. Most have no system for it.</h2>
<p>A customer emails asking about their warranty. You search through orders, find the product, check your records, and type a manual reply. Another customer submits a damage claim. It lands in your general inbox alongside newsletters and supplier messages. A refund request comes in for a product that is past your policy window — but you have no easy way to verify that, so you handle it manually again.</p>
<p>Multiply this by every order your store processes. Now consider that each one of these interactions — handled slowly, inconsistently, or poorly — is a customer who either comes back or never returns.</p>
<p>Post-purchase experience is not a support cost. It is a retention and revenue driver. Warranty, Claims and Order Protection for WooCommerce gives you the infrastructure to handle it at scale, automatically, from inside WooCommerce.</p>
<h2>One dashboard for everything that happens after the sale</h2>
<p>Warranties, claims, order protection, refunds, chat, and extended support — managed from a single control panel inside your WooCommerce admin. No switching between email, spreadsheets, and separate tools. Every post-purchase interaction tracked, organized, and actionable in one place.</p>
<h2>Feature details</h2>
<h3>Advanced warranty management</h3>
<p>Create warranty rules for specific products, product categories, or your entire store. Define multiple warranty durations and pricing tiers — one year, two years, lifetime — and let customers choose their coverage level at the point of purchase. Every warranty is automatically linked to the order it belongs to, so both your team and your customer always know exactly what is covered and when it expires.</p>
<p>No manual warranty tracking. No digging through order history when a claim comes in. The coverage is already there, attached to the order, visible immediately.</p>
<h3>Seamless warranty claims handling</h3>
<p>Customers submit claims directly from their My Account dashboard — not via email, not via a separate support portal, not via a contact form that goes nowhere useful. Every claim lands in your unified admin panel where your team can review the details, update the status, and communicate resolution — all in one place.</p>
<p>Automated email alerts keep both sides informed at every stage. Customers know their claim is being handled. Your team knows when action is needed. Nothing falls through the cracks.</p>
<h3>Integrated chat per order and claim</h3>
<p>A built-in chat feature connects customers and admins directly within each order and claim — not in a separate inbox, not in a ticketing system that requires a separate login. When a customer needs to clarify a claim detail or your team needs more information, the conversation happens right where the relevant order context already lives. Faster resolution, fewer misunderstandings, higher satisfaction.</p>
<h3>Order protection at checkout</h3>
<p>Give customers the option to add order protection at checkout — an optional fee that covers damage, loss, or other defined incidents. Fees apply dynamically based on cart total, number of items, product type, or user role, so the protection fee is always proportional and relevant. Buyers get confidence. You get an additional revenue stream on every protected order.</p>
<div class="woo-sc-box normal  info ">Order protection fees generate measurable additional revenue on every checkout where a customer opts in — with zero extra fulfillment cost.</div>
<h3>Refund management system</h3>
<p>Define refund eligibility windows for specific products or categories. Display refund eligibility badges directly on product pages so customers know your policy before they buy — which builds confidence at the point of purchase, not doubt after it. When a refund request comes in, customers submit through My Account, and your team handles approval and communication from the dashboard. No inbox hunting, no policy disputes based on missing information.</p>
<h3>Extended support for digital products</h3>
<p>Selling software, templates, courses, or any digital product? Add extended support or service plans with multiple duration and pricing tiers — six months, one year, two years — and upsell them directly at checkout. Customers who want premium after-sales support can choose it in the same purchase flow. You earn recurring support revenue without building a separate system for it.</p>
<h3>Unified management dashboard</h3>
<p>Every post-purchase interaction — warranty claims, order protection cases, refund requests, chat conversations — lives in one centralized dashboard. Your team sees everything, acts on everything, and tracks everything from a single panel. No context-switching, no missed requests, no administrative chaos as order volume grows.</p>
<h2>What your store gains</h2>
<ul class="wccom-tick-list-secondary">
<li><strong>Higher customer lifetime value.</strong> Customers who experience fast, organized post-purchase support come back. Customers who chase answers through email threads do not.</li>
<li><strong>Additional revenue on every order.</strong> Order protection fees and extended support plan upsells generate income on purchases you were already processing.</li>
<li><strong>Dramatically reduced admin workload.</strong> Automated notifications, centralized claim tracking, and structured workflows replace the manual back-and-forth that currently consumes your team’s time.</li>
<li><strong>Stronger pre-purchase confidence.</strong> Refund badges, visible warranty options, and order protection at checkout give hesitant buyers concrete reasons to complete the purchase.</li>
<li><strong>Scalable post-purchase operations.</strong> Whether you process 20 orders a month or 2,000, the same system handles claims, warranties, and refunds without adding proportional admin overhead.</li>
<li><strong>Full HPOS compatibility.</strong> Works with High-Performance Order Storage for fast, optimized order handling at any volume.</li>
</ul>
<h2>The stores that need this most</h2>
<h3>Electronics and appliance stores</h3>
<p>Extended warranties are an expectation in this category — customers actively look for them before buying. Offering warranty tiers at checkout, with a clear claims process in My Account, positions your store as the credible choice over a competitor who sells the same product with no post-purchase support structure.</p>
<h3>Physical goods with damage or loss risk</h3>
<p>For anything fragile, high-value, or shipped internationally, order protection at checkout converts hesitant buyers. The fee is small. The confidence it creates is large. And every claim that gets handled cleanly through the dashboard rather than through email chaos is a customer who remains yours.</p>
<h3>Software, courses, and digital products</h3>
<p>Digital products do not break — but they do need support. Extended support plans upsold at checkout turn a one-time purchase into an ongoing relationship. Customers who invest in a support plan are also more engaged, more likely to use the product fully, and more likely to buy again.</p>
<h3>Stores with high post-purchase contact volume</h3>
<p>If your team regularly handles warranty questions, return requests, or claim emails manually, the administrative cost is real and growing. A structured system that routes every interaction through My Account, surfaces it in your dashboard, and tracks it to resolution is not a feature — it is infrastructure your store needs at scale.</p>
<h2>Honest answers to common questions</h2>
<h3>Can I apply different warranty rules to different products?</h3>
<p>Yes. Warranty rules can be configured per product, per category, or across your entire store — independently and in any combination. Different products can have completely different warranty durations, pricing, and terms.</p>
<h3>How do customers access their warranties and submit claims?</h3>
<p>Everything is available from the My Account dashboard — customers see their active warranties, their coverage details, and can submit a claim directly without contacting you first.</p>
<h3>Can I customize the order protection fee calculation?</h3>
<p>Yes. Protection fees are calculated dynamically and can be based on cart total, number of items, product type, or user role — giving you full control over how the fee is presented and applied at checkout.</p>
<h3>Does the integrated chat replace my existing support tools?</h3>
<p>The chat feature is built into each order and claim, giving you a native communication channel without requiring a separate tool. It works alongside whatever else you use — it does not require you to change your broader support setup.</p>
<h3>Is it compatible with HPOS?</h3>
<p>Yes. Warranty, Claims and Order Protection for WooCommerce is fully compatible with High-Performance Order Storage (HPOS).</p>
<h3>What if it’s not right for my store?</h3>
<p>You are covered by a full 30-day money-back guarantee. If it does not fit your post-purchase workflow, request a refund — no questions asked.</p>
<h2>Everything at a glance</h2>
<ul class="wccom-tick-list-secondary">
<li>Custom warranty rules by product, category, or store-wide</li>
<li>Multiple warranty duration and pricing tiers — customer-selectable at purchase</li>
<li>My Account claim submission with unified admin review panel</li>
<li>Automated claim status notifications for customers and admins</li>
<li>Built-in order and claim chat — no external tools required</li>
<li>Dynamic order protection fees at checkout</li>
<li>Refund eligibility windows with product page badges and dashboard approvals</li>
<li>Extended support plan upsells for digital and virtual products</li>
<li>Single unified dashboard for all post-purchase interactions</li>
<li>Full HPOS compatibility</li>
</ul>
<div class="woo-sc-box normal  success ">The sale is only the beginning. Warranty, Claims and Order Protection for WooCommerce handles everything that comes after it — automatically, professionally, and from one place. Backed by a 30-day money-back guarantee.</div>

Warranty Management and Claims

<p>Flexible plugin for handling warranties, claims, order protection fees, and timed refund rules in WooCommerce.</p>

Order Warranty vs Warranty Management and Claims