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<h2 style="color: #f5247d;margin-bottom: 1em">Manage phone orders and take payments via virtual terminal and/or card machine terminal</h2>
<p>Extends the order management functionality of WooCommerce to allow you to mark orders as by phone, take payment within the order screen via your payment provider’s virtual terminal and/or card machine terminal, filter orders by phone and more.</p>
<p>Upon taking a phone payment you can set the change order status to processing and set order notes with terminal and transaction details upon order save. You can also enable a phone payment option for customers who may want to place an order online but call to pay.</p>
<p style="color: #999999;font-style: italic">Read on to find out why you should use Phone Orders and Payments and the great features included…</p>
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<p><a href="https://woocommerce.com/wp-content/uploads/2021/01/payment.jpg" target="_blank" rel="noopener"><img style="border: 1px solid #dedee0;border-radius: 5px" src="https://woocommerce.com/wp-content/uploads/2021/01/payment.jpg" /></a></p>
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<div><strong>Paula, an eCommerce store owner said:</strong></div>
<div style="margin-top: 0.5em"><i>“The phone payment popup within the edit order pages makes taking phone payments easy. 🤙”</i></div>
</div>
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<h2>Features</h2>
<ul class="wccom-tick-list-secondary" style="line-height: 1.8em;margin-bottom: 18px">
<li><strong>Mark orders as by phone</strong></li>
<li><strong>Take phone payments via virtual terminal and/or card machine terminal</strong></li>
<li><strong>Create customer accounts during order creation/edit</strong></li>
<li><strong>Enable/disable payment by phone option on checkout</strong></li>
<li>Display phone instructions to customers during checkout/order completion and on order emails</li>
<li>Easily copy and paste customer billing/shipping details for use in virtual terminal(s)</li>
<li>Phone order notes can be automatically added during entry/edit and include terminal and transaction details</li>
<li>Phone order statuses can be assigned automatically after payment</li>
<li>Filter orders by phone or non-phone</li>
</ul>
<p><a class="wccom-button is-primary" style="font-weight: 400;text-decoration: none;width: 130px" href="https://woocommerce.com/?add-to-cart=7368980" target="_blank" rel="noopener"><span class="wccom-button__text">Buy Now</span></a></p>
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<p><strong>To take phone payments with this extension you’ll need a payment provider which has a virtual terminal, a card machine terminal, or both. It is recommended you check with your current payment provider if they offer a virtual terminal. If they do not then you can continue to use that payment provider for your non-phone payments and then use a separate payment provider which offers a virtual terminal just for processing phone payments.</strong></p>
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<h2>Highlights</h2>
<p style="color: #999999;font-style: italic">Get these great features for your store…</p>
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<h3>Mark orders as by phone</h3>
<p>When managing an order, you can set it as a phone order, allowing you to take payment, create a customer account, etc. You can also filter the order list by phone orders too.</p>
<p><a href="https://woocommerce.com/wp-content/uploads/2021/01/phone-order-toggle.jpg" target="_blank" rel="noopener"><img style="border: 1px solid #dedee0;border-radius: 5px" src="https://woocommerce.com/wp-content/uploads/2021/01/phone-order-toggle.jpg" /></a></p>
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<h3>Take phone payments / create customers</h3>
<p>Take payment via your virtual terminal and/or or card machine terminal using the buttons in order details. You can also create an account for the customer in one click!</p>
<p><a href="https://woocommerce.com/wp-content/uploads/2021/01/payment.jpg" target="_blank" rel="noopener"><img style="border: 1px solid #dedee0;border-radius: 5px" src="https://woocommerce.com/wp-content/uploads/2021/01/payment.jpg" /></a></p>
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<h3>Phone payment checkout option</h3>
<p>Enable or disable phone payment option during checkout, customers then phone to pay, the order is already marked as by phone.</p>
<p><a href="https://woocommerce.com/wp-content/uploads/2021/01/phone-orders-payments-screenshot-checkout-option.jpg" target="_blank" rel="noopener"><img style="border: 1px solid #dedee0;border-radius: 5px" src="https://woocommerce.com/wp-content/uploads/2021/01/phone-orders-payments-screenshot-checkout-option.jpg" /></a></p>
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<h3>Generated order notes</h3>
<p>Upon phone payment order notes are optionally added including the name of the virtual/card terminal and the transaction ID.</p>
<p><a href="https://woocommerce.com/wp-content/uploads/2021/01/phone-orders-payments-screenshot-order-notes.jpg" target="_blank" rel="noopener"><img style="border: 1px solid #dedee0;border-radius: 5px" src="https://woocommerce.com/wp-content/uploads/2021/01/phone-orders-payments-screenshot-order-notes.jpg" /></a></p>
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<h3>Payment instructions</h3>
<p>Orders made via checkout using the phone payment option display payment instructions on the order confirmation page and emails.</p>
<p><a href="https://woocommerce.com/wp-content/uploads/2021/01/phone-orders-payments-screenshot-payment-instructions-email.jpg" target="_blank" rel="noopener"><img style="border: 1px solid #dedee0;border-radius: 5px" src="https://woocommerce.com/wp-content/uploads/2021/01/phone-orders-payments-screenshot-payment-instructions-email.jpg" /></a></p>
</div>
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<h3>Settings</h3>
<p>The extension includes lots of settings allowing you to configure virtual terminals, card machines, payment instructions and much more.</p>
<p><a href="https://woocommerce.com/wp-content/uploads/2021/01/phone-orders-payments-screenshot-settings.jpg" target="_blank" rel="noopener"><img style="border: 1px solid #dedee0;border-radius: 5px" src="https://woocommerce.com/wp-content/uploads/2021/01/phone-orders-payments-screenshot-settings.jpg" /></a></p>
</div>
<hr style="clear: both" />
<h2>Screenshots</h2>
<p style="color: #999999;font-style: italic">See the extension in action…</p>
<p class="jetpack-slideshow-noscript robots-nocontent">This slideshow requires JavaScript.</p><div id="gallery-0-6-slideshow" class="jetpack-slideshow-window jetpack-slideshow jetpack-slideshow-black" data-trans="fade" data-autostart="1" data-gallery="[{"src":"https:\/\/woocommerce.com\/wp-content\/uploads\/2021\/01\/phone-order-toggle.jpg","id":"18734001053321","title":"phone-order-toggle","alt":"","caption":"","itemprop":"image"},{"src":"https:\/\/woocommerce.com\/wp-content\/uploads\/2021\/01\/payment.jpg","id":"18734001053349","title":"payment","alt":"","caption":"","itemprop":"image"},{"src":"https:\/\/woocommerce.com\/wp-content\/uploads\/2021\/01\/phone-orders-payments-screenshot-checkout-option.jpg","id":"18734000553945","title":"phone-orders-payments-screenshot-checkout-option","alt":"","caption":"","itemprop":"image"},{"src":"https:\/\/woocommerce.com\/wp-content\/uploads\/2021\/01\/phone-orders-payments-screenshot-order-notes.jpg","id":"18734000553956","title":"phone-orders-payments-screenshot-order-notes","alt":"","caption":"","itemprop":"image"},{"src":"https:\/\/woocommerce.com\/wp-content\/uploads\/2021\/01\/phone-orders-payments-screenshot-payment-instructions-email.jpg","id":"18734000554018","title":"phone-orders-payments-screenshot-payment-instructions-email","alt":"","caption":"","itemprop":"image"},{"src":"https:\/\/woocommerce.com\/wp-content\/uploads\/2021\/01\/phone-orders-payments-screenshot-settings.jpg","id":"18734000553973","title":"phone-orders-payments-screenshot-settings","alt":"","caption":"","itemprop":"image"}]"></div>
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<div class="woocommerce-message">
<h2>Example usage</h2>
<p>Anthony manages a WooCommerce store selling power tools, a number of his customers work on site and they find it easier to phone in with their orders. He can simply add/edit an order in the dashboard, mark the order as by phone and then take payment for the order via his virtual or card machine terminal.</p>
</div>
<hr style="clear: both" />
<h2>More information</h2>
<ul style="line-height: 1.8em">
<li><a href="https://woocommerce.com/document/phone-orders-payments/" target="_blank" rel="noopener">Read documentation</a> for an overview of the settings, options, frequently asked questions and more</li>
<li><a href="https://woocommerce.com/contact-us/" target="_blank" rel="noopener">Contact us</a> if you have any questions and we’ll be happy to help</li>
</ul>
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<p><a class="wccom-button is-primary" style="font-weight: 400;text-decoration: none;width: 130px" href="https://woocommerce.com/?add-to-cart=7368980" target="_blank" rel="noopener"><span class="wccom-button__text">Buy Now</span></a></p>

Phone Orders and Payments

<p>Handle phone orders with ease. Mark orders as by phone, take payments via virtual or card terminals, and keep everything tracked in one place.</p>

Ateeq Rafeeq

<p><strong>RepairBuddy is the ultimate Repair Shop CRM & Booking Plugin for WordPress.</strong></p>
<p>Whether you run a <strong>cell phone repair shop, computer repair business, drone repair, watch repair, bicycle repair, or electronics service center</strong>, RepairBuddy helps you manage everything in one place. It combines <strong>CRM (customer relationship management), booking system, job tracking, invoices, payments, notifications, and customer feedback</strong> — all inside your WordPress site.</p>
<h3>🔧 Why Choose RepairBuddy?</h3>
<ul>
<li>Accept <strong>repair bookings online</strong> from your website.  </li>
<li>Manage <strong>devices, brands, models, and services</strong>.  </li>
<li>Send <strong>repair estimates</strong> for customer approval/rejection.  </li>
<li>Create <strong>work orders and repair tickets</strong> with QR codes.  </li>
<li>Assign jobs to <strong>technicians</strong> and track progress.  </li>
<li>Provide <strong>online status check</strong> for customers.  </li>
<li>Collect <strong>online and offline payments</strong> (integrates with WooCommerce).  </li>
<li>Expenses <strong>Manage your expenses</strong> For your repair shop nicely.</li>
<li>Send <strong>SMS and email notifications</strong> automatically.  </li>
<li>Request <strong>customer reviews and feedback</strong> after jobs.  </li>
<li>Use <strong>maintenance reminders</strong> to bring customers back.  </li>
<li>Generate <strong>reports</strong> on sales, technicians, and customers.  </li>
<li>and much more</li>
</ul>
<p>RepairBuddy transforms your website into a <strong>professional repair shop management system</strong>, saving time and building customer trust.</p>
<h3>🚀 Advanced Online Repair Booking System (NEW)</h3>
<p>RepairBuddy now includes a <strong>next-generation repair booking module</strong> designed for modern repair businesses.</p>
<p>Customers can:<br />
– Use the system for <strong>any repair type</strong> — devices can represent cars, watches, TVs, drones, jewelry, appliances, or any item you repair on-site or in-store.<br />
– Select <strong>Device Type <span aria-hidden="true" class="wp-exclude-emoji">→</span> Brand <span aria-hidden="true" class="wp-exclude-emoji">→</span> Device Model</strong> for accurate identification.<br />
– Enter <strong>device details</strong> such as IMEI, serial number, notes, and custom fields.<br />
– Choose <strong>multiple repair services per device</strong>.<br />
– Book <strong>multiple devices in a single order</strong>.<br />
– Select a preferred <strong>appointment type</strong>:<br />
  – In-Store Repair<br />
  – Pickup Service<br />
  – On-Site Repair / Repair at Customer Location<br />
  – Ship-In Repair<br />
– Choose from <strong>available dates and time slots</strong> based on your business schedule.</p>
<p>Once the booking is completed:<br />
– A <strong>draft estimate</strong> is automatically created<br />
– An <strong>appointment is scheduled</strong> for the selected time<br />
– The customer receives <strong>email & SMS confirmation</strong><br />
– Admins can review, edit, or convert the booking into a job instantly</p>
<p>➡️ This turns your WordPress website into a <strong>fully automated repair booking system</strong>.</p>
<p><a href="https://www.webfulcreations.com/repairbuddy-wordpress-plugin/" rel="nofollow ugc">👉 Checkout RepairBuddy Premium</a> for even more features.</p>
<p>To see RepairBuddy in action, watch the demo video:</p>
<p><span class="embed-youtube" style="text-align:center; display: block;"><iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/ZhEL3a5rC3g?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe></span></p>
<h3>🔥 Key Features of RepairBuddy</h3>
<h3>📅 Appointments & Scheduling Management (NEW)</h3>
<p>RepairBuddy includes a <strong>powerful Appointments module</strong> for complete scheduling control.</p>
<p>Admins can:<br />
– Create appointments manually or from repair jobs<br />
– Add <strong>direct appointments</strong> without a booking<br />
– Schedule appointments from:<br />
  – Booking submissions<br />
  – Job pages<br />
  – Appointment management screen<br />
– Assign technicians to appointments<br />
– View all appointments in a <strong>calendar view</strong></p>
<p>Technicians:<br />
– See assigned appointments inside their <strong>personal calendar</strong><br />
– Manage workload and availability efficiently</p>
<p>➡️ Ideal for <strong>repair shops, field service teams, on-site repairs, and pickup/delivery workflows</strong>.</p>
<h4>Device Types, Brands, and Devices (Customizable for Your Business)</h4>
<ul>
<li>Fully customizable: rename Device Type, Brand, and Device to match your industry (e.g., Car Type <span aria-hidden="true" class="wp-exclude-emoji">→</span> Manufacturer <span aria-hidden="true" class="wp-exclude-emoji">→</span> Model).</li>
<li>Add unlimited device types such as phones, laptops, tablets, cameras, watches, cars, appliances, and more.</li>
<li>Customers can select from your predefined devices or use an “Other” option to enter custom details.</li>
<li>Collect important identifiers like IMEI, serial number, registration number, or custom fields for accurate tracking.</li>
</ul>
<h4>Services, Parts, and Extras</h4>
<ul>
<li>Define repair services with pricing by device type/brand.  </li>
<li>Manage parts inventory directly or via WooCommerce products.  </li>
<li>Add extras on the fly during job creation.  </li>
</ul>
<h4>Online Repair Booking & Appointment Scheduling</h4>
<ul>
<li>Multi-step booking with device type, brand, model & services</li>
<li>Book <strong>multiple services per device</strong></li>
<li>Support for <strong>multiple devices in one booking</strong></li>
<li>Appointment type selection: pickup, ship-in, on-site, or in-store</li>
<li>Date & time slot selection based on availability</li>
<li>Automatic estimate & appointment creation</li>
<li>Email & SMS confirmation for customers </li>
</ul>
<h4>Jobs Calendar</h4>
<ul>
<li>Manage jobs through a calendar </li>
</ul>
<h4>Estimates & Approvals</h4>
<ul>
<li>Send professional estimates to customers.  </li>
<li>Customers can approve/reject online.  </li>
<li>Approved estimates automatically create jobs.  </li>
</ul>
<h4>Technician Job Management</h4>
<ul>
<li>Assign jobs to technicians.  </li>
<li>Track services, parts, notes, and logs.  </li>
<li>Private and public logs available for staff or customers.  </li>
</ul>
<h4>Repair Tickets & Work Orders</h4>
<ul>
<li>Print repair tickets with QR codes.  </li>
<li>Generate signed work orders for authorization.  </li>
</ul>
<h4>Customer Portal & Status Check</h4>
<ul>
<li>Customers log in to view bookings, estimates, jobs, and invoices.  </li>
<li>Or check repair status with a case number without login.  </li>
</ul>
<h4>Notifications (SMS & Email)</h4>
<ul>
<li>Pre-built templates for professional communication.  </li>
<li>Notify customers on status changes, estimates, invoices, and feedback.  </li>
</ul>
<h4>Invoices, Payments & Receipts</h4>
<ul>
<li>Accept online payments (WooCommerce gateways).  </li>
<li>Record offline payments (cash, card, bank transfer).  </li>
<li>Print/email professional invoices and receipts.  </li>
</ul>
<h4>Customer Reviews & Feedback</h4>
<ul>
<li>Send review requests automatically or manually.  </li>
<li>Collect ratings and comments linked to jobs.  </li>
</ul>
<h4>Maintenance Reminders</h4>
<ul>
<li>Automate reminders to bring customers back for service.  </li>
<li>Send via email or SMS based on device/brand filters.  </li>
</ul>
<h4>Reports & Analytics</h4>
<ul>
<li>Sales reports by job status, paid/unpaid jobs.  </li>
<li>Technician and customer performance summaries.  </li>
<li>Helps you make informed business decisions.  </li>
</ul>
<h4>Warranty Claims</h4>
<ul>
<li>Customers can book warranty claims with proof of purchase.  </li>
<li>Approve or reject warranty requests from admin.  </li>
</ul>
<h4>Multi-User Roles</h4>
<ul>
<li>Store managers oversee all jobs and technicians.  </li>
<li>Technicians only see their assigned jobs.  </li>
<li>Customers manage bookings and devices via their account.  </li>
</ul>
<h4>💰 Expenses Module (Job-Based & Business Expenses)</h4>
<ul>
<li>Track every cost related to a repair job or your overall business with precision.</li>
<li>Record job-specific expenses (parts purchases, technician costs, outsourcing, travel).</li>
<li>Support for general, operational, business, and personal expenses.</li>
<li>Categorize expenses with tax rules and payment methods.</li>
<li>Attach receipts and reference numbers for accounting clarity.</li>
<li>Filter expenses by job, technician, category, date, or payment status.</li>
<li>Automatically calculate job profitability by comparing revenue vs expenses.</li>
<li>Designed to work across industries: repair shops, IT services, automotive, field service, and electronics.</li>
</ul>
<p>➡️ Gives you true profit visibility, not just revenue.</p>
<h4>⏱️ Time Log Module (Track Time. Automate Billing. Boost Profit.)</h4>
<p>A powerful time-tracking system built for service-based businesses.</p>
<ul>
<li>Technicians can log time spent on each job or service.</li>
<li>Admins define billing rates and technician payout rates.</li>
<li>Convert logged time into billable job extras automatically.</li>
<li>Track actual labor cost vs charged amount for accurate profit analysis.</li>
<li>Ideal for diagnostics, consultations, on-site work, and hourly services.</li>
</ul>
<p>➡️ Perfect for repair shops, IT support, MSPs, and service technicians.</p>
<h4>✍️ Digital Signatures (Pickup, Delivery & Approvals)</h4>
<ul>
<li>Eliminate paperwork and protect your business with legally-sound digital approvals.</li>
<li>Capture customer signatures during device intake, estimate approval, pickup, or delivery.</li>
<li>Works on desktop, tablet, and mobile devices.</li>
<li>Signatures are securely stored and linked to jobs and work orders.</li>
<li>Prevent disputes with time-stamped proof of authorization.</li>
</ul>
<p>– Ideal for high-value repairs, warranties, rentals, and B2B service workflows.</p>
<h3>Who Can Use RepairBuddy?</h3>
<p>RepairBuddy is designed for <strong>any repair or service-based business</strong>, including:<br />
– Mobile & cell phone repair shops<br />
– Computer & laptop repair centers<br />
– Camera & drone repair services<br />
– Bicycle, watch, and jewelry repair shops<br />
– TV, AC, and home appliance service providers<br />
– Auto repair shops and garages<br />
– Every type of repair shops can use RepairBuddy</p>
<p><a href="https://www.webfulcreations.com/repairbuddy-wordpress-plugin/" rel="nofollow ugc">👉 Checkout RepairBuddy Premium</a> for even more features.</p>


RepairBuddy – Repair Shop CRM & Booking Plugin for WordPress

Thanks for awesome plugin its very useful for me . love it.

I am using this plugin for my Mobile Repair Shop

Niceee !!!


We have a multiple locations and have been using this plugin for EVERYTHING within our company.



Would not trade it for the world and recomend it to everyone looking for a CRM for their repair company!!


Best repair location plugin - Ever

WordPress Repair Shop CRM: Manage online bookings, appointments, devices, invoices, and payments. The all-in-one plugin for repair service tracking.

Phone Orders and Payments vs RepairBuddy – Repair Shop CRM & Booking Plugin for WordPress