<ul class="wccom-tick-list-primary">
<li><strong data-start="124" data-end="147">Upload Files Easily</strong> – Add PDFs, images, documents, and more as product attachments.</li>
<li><strong data-start="827" data-end="859">Per-Product & Category Files</strong> – Assign unique files to specific products or categories.</li>
<li><strong data-start="216" data-end="232">View in Tabs</strong> – Open supported files directly in an existing or new browser tab.</li>
<li><strong data-start="304" data-end="327">Wide Format Support</strong> – Works with 21+ different file types.</li>
<li><strong data-start="371" data-end="386">Attach URLs</strong> – Link external resources or guides directly to products.</li>
<li><strong data-start="449" data-end="469">Flexible Display</strong> – Show attachments in a new tab, existing tab, or on the product page.</li>
<li><strong data-start="545" data-end="566">Email Attachments</strong> – Send files in customer order emails based on order status.</li>
<li><strong data-start="632" data-end="658">Display Files in My Account Section </strong>– Display attachments in the customer’s account by order status.</li>
<li><strong data-start="728" data-end="756">Order Confirmation Files</strong> – Automatically include attachments in order confirmation emails.</li>
<li><strong data-start="922" data-end="946">Order Status Control</strong> – Restrict file access by status (completed, failed, canceled, etc.).</li>
<li><strong data-start="1021" data-end="1042">Role-Based Access</strong> – Limit file viewing or downloads to specific user roles.</li>
<li><strong data-start="1105" data-end="1126">File Expiry Dates</strong> – Set expiry dates for each downloadable file.</li>
<li><strong data-start="1178" data-end="1202">Customizable Buttons</strong> – Personalize download and view button text, color, and style.</li>
<li><strong data-start="1270" data-end="1291">File Size Display</strong> – Show file sizes next to download buttons.</li>
<li><strong data-start="1340" data-end="1365">Centralized Dashboard</strong> – Manage all attachments from one admin panel.</li>
<li><strong data-start="1417" data-end="1438">Bulk Import (New)</strong> – Quickly attach files to products using a CSV import.</li>
</ul>
<hr />
<p><strong>Product Attachments for WooCommerce</strong> allows you to easily upload and manage downloadable and viewable files such as PDFs, images, and videos. With customizable display options, you can choose where and how these attachments appear on product pages.</p>
<p>Product Attachments Pro offers bulk upload capabilities, file expiry management, and role-based access control. It also integrates with order confirmation emails, improving the overall customer experience and store efficiency.</p>
<p><img class="alignnone size-full wp-image-18734005354262" src="https://woocommerce.com/wp-content/uploads/2025/04/Frame-31-1.png" alt="Product Attachments for WooCommerce" width="980" height="656" /></p>
<p> </p>
<h3>File Attachments in My Account Section</h3>
<p>Allow customers to access attached files from their My Account section based on the order’s current status. Control file visibility for statuses like Completed, Processing, or On Hold to ensure timely access to relevant documents using Product Attachments for WooCommerce</p>
<p><img class="alignnone size-full wp-image-18734005132427" src="https://woocommerce.com/wp-content/uploads/2025/04/Attachments-in-Dashboard.png" alt="WooCommerce File Attachments in Dashboard" width="980" height="515" /></p>
<h3>Attach Files to Customer Order Email</h3>
<p>Automatically send attachment files to customer order emails based on specific order statuses such as Complete, Processing, Cancelled, On Hold, Pending Payment, Refunded, Failed, or Draft. Product Attachments for WooCommerce allows you to customize which documents are sent at each stage to ensure customers receive the right information at the right time.</p>
<p><img class="alignnone size-full wp-image-18734005132430" src="https://woocommerce.com/wp-content/uploads/2025/04/Email-Attachment.png" alt="Email Attachment WooCommerce" width="557" height="688" /></p>
<h3>Customizable Attachment Display and Email Integration</h3>
<p><strong>Customizable Placement:</strong> Choose where the attachments appear on the product page.<br />
<strong>File Size Visibility:</strong> Display file sizes to help customers make informed decisions.<br />
<strong>Email Integration:</strong> Automatically include attachments in order confirmation emails for easy access after purchase.</p>
<p><img class="alignnone size-full wp-image-18734005354295" src="https://woocommerce.com/wp-content/uploads/2025/04/Frame-43.png" alt="Product Attachments Settings for WooCommerce" width="980" height="517" /></p>
<h3>Supported File Attachments Formats</h3>
<p>Product Attachments for WooCommerce supports a wide range of file formats, you can attach 21 different types of file formats including documents (PDF, DOCX, CSV), images (JPG, PNG, GIF), media files (MP4, MP3), and compressed files (ZIP, RAR). This allows you to easily upload and manage a variety of file types for your products, offering great flexibility for your store.</p>
<h3>Bulk File Attachments & Access Control</h3>
<p><strong>Multiple Upload Options:</strong> Upload multiple files at once or add external URLs.<br />
<strong>Product & Category Assignment:</strong> Attach files to specific products or entire categories.<br />
<strong>Expiry Settings:</strong> Set expiration dates to control file availability.<br />
<strong>Order Status Restrictions:</strong> Limit access based on order status (processing, completed, etc.).<br />
<strong>Role-Based Access:</strong> Restrict file access to specific user roles for better control.<img class="alignnone size-full wp-image-18734005354300" src="https://woocommerce.com/wp-content/uploads/2025/04/Frame-12-1.png" alt="Bulk File Attachments WooCommerce" width="980" height="842" data-wp-editing="1" /></p>
<h3>Custom File Type Icons</h3>
<p>Upload custom icons for different file types to improve visual identification and enhance user experience. Tailor the icons to match your store’s branding, making it easier for customers to recognize and interact with files.</p>
<p><img class="alignnone size-full wp-image-18734005354310" src="https://woocommerce.com/wp-content/uploads/2025/04/Frame-44.png" alt="Upload Custom Icons" width="980" height="487" /></p>
<h3>Buttons Customization</h3>
<p>Personalize the text for Download and View buttons and modify their colors to align with your store’s branding.</p>
<p><img class="alignnone size-full wp-image-18734005354313" src="https://woocommerce.com/wp-content/uploads/2025/04/Frame-34-1.png" alt="Button Customization for File Attachments WooCommerce" width="980" height="507" /></p>
<h3>Comprehensive Dashboard</h3>
<p>Easily manage all attachments from a user-friendly admin panel, organizing files efficiently to improve store management and customer experience. In this dedicated dashboard, you can</p>
<ul>
<li><strong>Edit</strong> settings instantly via a popup without leaving the page</li>
<li><strong>Remove</strong> attachments in just a click for better control.</li>
<li>Instantly <strong>view assigned attachments</strong> for each product.</li>
<li>Monitor <strong>file expiration dates</strong> with ease.</li>
<li><strong>Track individual file downloads</strong> to measure engagement.</li>
<li><strong>Search & filter attachments</strong> for specific products.</li>
</ul>
<p><img class="alignnone size-full wp-image-18734005354320" src="https://woocommerce.com/wp-content/uploads/2025/04/Frame-13-1.png" alt="Comprehensive Dashboard for File Attachments WooCommerce" width="980" height="430" /></p>
<h3>Bulk Assign Files using CSV</h3>
<p>Option to import and assign multiple product attachments using a CSV file, streamlining the process of linking external files to your WooCommerce products in bulk. Simply map columns for attachment name, product SKU, and the file’s URL for efficient management.</p>

Product Attachments Pro

<p data-pm-slice="1 1 []">Product Attachments for WooCommerce lets you attach/upload any type of files to customer orders directly on product pages, order emails, or customer account sections.</p>

<div style="width: 980px" class="wp-video"><video class="wp-video-shortcode" id="video-0-1" width="980" height="551" preload="metadata" controls="controls"><a href="https://woocommerce.com/wp-content/uploads/2026/02/SelfServiceRefundsPromo.mp4">https://woocommerce.com/wp-content/uploads/2026/02/SelfServiceRefundsPromo.mp4</a></video></div>
<p> </p>
<hr class="wccom-product-heading__hr" />
<p></p>
<h2>Key Benefits</h2>
<ul class="wccom-tick-list-primary">
<li><strong>Reduce Support Tickets</strong> – Let customers request refunds directly from their account without contacting support</li>
<li><strong>Automatic Processing</strong> – Refunds processed instantly through payment gateways when conditions are met</li>
<li><strong>Complete Control</strong> – Flexible rules engine, time limits, per-user controls, and per-product settings</li>
<li><strong>Guest & Logged-In Support</strong> – Secure refund forms for both registered customers and guest orders</li>
</ul>
<p></p>
<h2>Main Features</h2>
<ul class="wccom-tick-list-secondary">
<li><strong>Full & Partial Refunds</strong> – Support both full order refunds and line-item partial refunds</li>
<li><strong>Automatic Refund Processing</strong> – Process refunds through payment gateways without admin intervention</li>
<li><strong>Guest Refund Form</strong> – Shortcode and Gutenberg block for guest customers to request refunds</li>
<li><strong>Refund Rules Engine</strong> – Automate approval based on user role, product category, payment method, and more</li>
<li><strong>Abuse Prevention</strong> – Per-customer refund limits (daily, weekly, monthly, yearly) and per-user blocking</li>
<li><strong>Custom Refund Reasons</strong> – Configurable reason list with drag-and-drop ordering</li>
<li><strong>Decline Message Presets</strong> – Rich text rejection templates for consistent communication</li>
<li><strong>WooCommerce Analytics Integration</strong> – Track refund reasons and patterns in the Analytics dashboard</li>
</ul>
<p></p>
<div class="">
<div class="">
<h3>Self-Service Refund Requests</h3>
<p>Customers can request refunds directly from their My Account page with a guided multi-step process. Choose full or partial refunds, select line items, provide a reason, and review before submitting. No more back-and-forth emails or support tickets.</p>
</div>
<div class="">
<h3>Intelligent Rules Engine</h3>
<p>Define rules to automatically process or escalate refund requests based on conditions like user role, product category or tag, payment method, shipping zone, order value, and more. First matching rule wins, with drag-and-drop priority ordering.</p>
</div>
<div class="">
<h3>Guest Refund Form</h3>
<p>Allow guest customers to request refunds using a secure three-factor verification form (email, order number, order date). Available as a shortcode or a native Gutenberg block with customizable styling options.</p>
</div>
<div class="">
<h3>Admin Approval Workflow</h3>
<p>Review and manage refund requests with quick approve/reject actions on the order list and individual order pages. Use decline message presets for consistent, professional rejection responses with rich text support.</p>
</div>
</div>
<p></p>
<h2>How It Works</h2>
<ol>
<li><strong>Install & Activate</strong> – Upload the plugin and activate it in WordPress</li>
<li><strong>Configure Settings</strong> – Set refund time limits, enable automatic processing, and configure refund reasons</li>
<li><strong>Set Up Rules (Optional)</strong> – Create rules to auto-approve or escalate requests based on conditions</li>
<li><strong>Customers Request Refunds</strong> – From My Account or the guest refund form</li>
<li><strong>Process or Review</strong> – Refunds are auto-processed or queued for admin approval based on your rules</li>
</ol>
<p></p>
<h2>Flexible Refund Options</h2>
<p>Give customers the right level of control:</p>
<ul class="wccom-tick-list-secondary">
<li><strong>Full Order Refunds</strong> – One-click full order refund requests</li>
<li><strong>Line-Item Refunds</strong> – Customers select specific items and quantities to refund</li>
<li><strong>Non-Refundable Products</strong> – Mark specific products or variations as non-refundable</li>
<li><strong>Time Limits</strong> – Set a configurable window (1-365 days) for refund eligibility</li>
<li><strong>Re-Request After Rejection</strong> – Optionally allow customers to resubmit declined requests</li>
<li><strong>Request Cancellation</strong> – Customers can cancel pending requests before admin review</li>
</ul>
<p></p>
<h2>Powerful Rules Engine</h2>
<p>Automate refund decisions with flexible conditions:</p>
<ul class="wccom-tick-list-secondary">
<li><strong>User Role</strong> – Different handling for wholesale, retail, or VIP customers</li>
<li><strong>Product Category / Tag / Type</strong> – Auto-approve for specific product groups</li>
<li><strong>Payment Method</strong> – Route based on how the order was paid</li>
<li><strong>Shipping Zone / Method</strong> – Handle international orders differently</li>
<li><strong>Billing / Shipping Country</strong> – Region-specific refund policies</li>
<li><strong>Order Value / Quantity</strong> – Thresholds for automatic vs. manual processing</li>
<li><strong>Order Status</strong> – Conditions based on current order status</li>
<li><strong>Priority Ordering</strong> – Drag-and-drop rule priority with first-match-wins logic</li>
</ul>
<p></p>
<h2>Abuse Prevention</h2>
<p>Protect your business while staying customer-friendly:</p>
<ul class="wccom-tick-list-secondary">
<li><strong>Refund Limits</strong> – Set maximum automatic refunds per customer per day, week, month, or year</li>
<li><strong>Per-User Controls</strong> – Block refund requests or disable auto-processing for specific users</li>
<li><strong>Per-User Limit Overrides</strong> – Custom refund limits for individual customers</li>
<li><strong>Counter Management</strong> – View and reset refund counters from the user profile</li>
<li><strong>Rate Limiting</strong> – Built-in protection against spam and abuse on request endpoints</li>
</ul>
<p></p>
<h2>Email Notifications</h2>
<p>Keep everyone informed at every step:</p>
<ul class="wccom-tick-list-secondary">
<li><strong>Customer Confirmation</strong> – Automatic email when a refund request is submitted</li>
<li><strong>Admin Notification</strong> – Alert when a new refund request needs review</li>
<li><strong>Escalation Alert</strong> – Notification when auto-processing falls back to manual review</li>
<li><strong>Rejection Notice</strong> – Customer notification with decline reason when a request is rejected</li>
<li><strong>Full WooCommerce Integration</strong> – Manage all emails from WooCommerce > Settings > Emails</li>
</ul>
<p></p>
<h2>Refund Analytics</h2>
<p>Make data-driven decisions with built-in analytics:</p>
<ul class="wccom-tick-list-secondary">
<li><strong>Refund Reasons Report</strong> – See which reasons customers select most frequently</li>
<li><strong>Date Range Filtering</strong> – Analyze refund trends using WooCommerce’s standard date picker</li>
<li><strong>Product-Level Data</strong> – Identify which products generate the most refund requests</li>
<li><strong>Status Tracking</strong> – Monitor approved, rejected, and pending request counts</li>
<li><strong>Seamless Integration</strong> – Access analytics directly from WooCommerce > Analytics menu</li>
</ul>
<p></p>
<h2>Seamless Integration</h2>
<p>Works perfectly with your existing setup:</p>
<ul class="wccom-tick-list-secondary">
<li><strong>WooCommerce HPOS</strong> – Fully compatible with High-Performance Order Storage</li>
<li><strong>Payment Gateways</strong> – Automatic refunds through any gateway that supports programmatic refunds</li>
<li><strong>Gutenberg Block</strong> – Native block editor support for the guest refund form</li>
<li><strong>Shortcode Support</strong> – Use <code>[ssr_guest_refund]</code> to place the guest form anywhere</li>
<li><strong>WooCommerce Emails</strong> – Full integration with the WooCommerce email system</li>
<li><strong>Any Theme</strong> – Works with any properly coded WooCommerce theme</li>
</ul>

Self-Service Refunds

<p>Let customers request refunds directly from their account, no support tickets, no back-and-forth emails. Self-Service Refunds streamlines your refund workflow with automatic processing, flexible rules, and complete admin control.</p>

Product Attachments Pro vs Self-Service Refunds