<h2>Product Inquiry, Chat & WhatsApp Order for WooCommerce</h2>
<p><strong>Product Inquiry, Chat & WhatsApp Order for WooCommerce</strong> is a powerful, all-in-one communication plugin designed to increase customer engagement, reduce cart abandonment, and boost sales. This extension allows customers to send <strong>product inquiries</strong>, ask <strong>pre-sale questions</strong>, start a <strong>WhatsApp chat</strong>, or instantly place an <strong>Order on WhatsApp</strong> directly from your WooCommerce product page.</p>
<p>Whether your store sells customizable items, high-value products, or services that require clarification before purchase, this plugin offers the perfect solution. With instant communication tools like <strong>WooCommerce inquiry forms</strong>, <strong>Ask a Question</strong> button, and <strong>WhatsApp order</strong> options, customers can contact you quickly and confidently—greatly improving trust and conversion rates.</p>
<p>If you’re searching for a <strong>WooCommerce product inquiry plugin</strong>, a <strong>WooCommerce WhatsApp order button</strong>, a <strong>request-a-quote alternative</strong>, or a <strong>pre-sale chat support solution</strong>, this extension gives you everything you need in one simple, easy-to-use plugin.</p>
<h2>Key Features</h2>
<h3><strong>Product Inquiry Features</strong></h3>
<ul>
<li><strong>Product Inquiry Forms</strong><br />
Add customizable <strong>WooCommerce inquiry forms</strong> to product pages or shop archives. Perfect for customers who want to “Ask a Question” before making a purchase.</li>
<li><strong>Phone Number Validation</strong><br />
Built-in international phone number validation with country code selector.</li>
<li><strong>Inquiry Form Popup Modal</strong><br />
Clean, responsive modal popup inquiry form optimized for conversions and user experience.</li>
<li><strong>Storewide or Per-Product Inquiry Buttons</strong><br />
Show inquiry buttons globally or on selected products and categories.</li>
</ul>
<h3><strong>Chat & WhatsApp Order Features</strong></h3>
<ul>
<li><strong>Floating Chat Button</strong><br />
Add a modern, mobile-friendly chat icon anywhere on your WooCommerce store.</li>
<li><strong>WhatsApp Chat Integration</strong><br />
Allow customers to start WhatsApp chat with <strong>pre-filled product details</strong> including product title, link, price, and SKU.</li>
<li><strong>NEW: Order on WhatsApp Button</strong><br />
Add a “<strong>Buy Now on WhatsApp</strong>” button that lets customers place <strong>direct WhatsApp orders</strong> from your product pages. Perfect for stores wanting <strong>WhatsApp checkout</strong> or <strong>one-click WhatsApp ordering</strong>.</li>
<li><strong>WhatsApp Quick Contact</strong><br />
Customizable message templates for faster WhatsApp communication.</li>
</ul>
<h3><strong>Inquiry Management System</strong></h3>
<ul>
<li><strong>Admin Inquiry Dashboard</strong><br />
Manage all product inquiries in one CRM-style admin interface.</li>
<li><strong>Inquiry Status Tracking</strong><br />
Track inquiry progress using statuses: Pending, Replied, Resolved.</li>
<li><strong>Advanced Filters</strong><br />
Filter inquiries by product, date range, inquiry type, and status.</li>
<li><strong>Response History Log</strong><br />
Store and review all WhatsApp and email responses in one place.</li>
<li><strong>Email Notifications</strong><br />
Receive instant email alerts whenever a new product inquiry is submitted.</li>
</ul>
<h3><strong>Customization & Display Controls</strong></h3>
<ul>
<li><strong>Customizable Buttons</strong> – Edit button text, colors, shape, and placement.</li>
<li><strong>Multiple Display Locations</strong> – Show inquiry or WhatsApp buttons on product pages, categories, or shop archives.</li>
<li><strong>Show/Hide Per User Role</strong> – Control visibility for guests, logged-in users, or wholesale roles.</li>
<li><strong>Compatible with All WooCommerce Themes</strong> – Works perfectly with classic and Block themes.</li>
</ul>
<h2>Features</h2>
<ul class="wccom-tick-list-primary">
<li><strong>Product Inquiry Forms</strong>: Custom inquiry buttons on product and shop pages.</li>
<li><strong>Phone Number Validation</strong>: Country-specific phone formatting.</li>
<li><strong>Chat Integration</strong>: Floating chat and WhatsApp integration.</li>
<li><strong>Inquiry Management</strong>: Manage all product inquiries via simple admin UI.</li>
<li><strong>Advanced Admin Filters</strong>: Filter by status, product, inquiry type, and dates.</li>
<li><strong>Email Notifications</strong>: Immediate notifications for new inquiries.</li>
<li><strong>Customizable Buttons</strong>: Edit style, color, text, and placement.</li>
<li><strong>Multiple Display Locations</strong>: Control visibility of inquiry features.</li>
<li><strong>Inquiry Status Tracking</strong>: Easy Pending → Replied → Resolved workflow.</li>
<li><strong>Direct Chat Links</strong>: Send customers to WhatsApp with pre-filled details.</li>
<li><strong>Response History</strong>: Log of all WhatsApp and email replies.</li>
<li><strong>Status Management</strong>: Dedicated admin tools to manage inquiry state.</li>
<li><strong>Analytics Support</strong>: Track inquiry conversions and engagement rates.</li>
</ul>
<h3>Advantages</h3>
<ul>
<li>Boost customer engagement and increase conversions.</li>
<li>Provide instant communication with WhatsApp and chat integration.</li>
<li>Manage all inquiries from one simplified dashboard.</li>
<li>Increase trust with fast and effective pre-sale support.</li>
<li>Fully customizable and compatible with any WooCommerce setup.</li>
</ul>
<h3>Perfect for:</h3>
<ul>
<li>WooCommerce stores wanting better customer engagement.</li>
<li>Shops needing instant WhatsApp chat and quick contact options.</li>
<li>Businesses that require structured product inquiry management.</li>
<li>Stores aiming to increase conversions using pre-sale support tools.</li>
</ul>
<h3>How It Works</h3>
<ol>
<li><strong>Install and Activate</strong>: Upload plugin or install via WordPress plugin repository.</li>
<li><strong>Configure Settings</strong>: Set up WhatsApp, chat, notifications, and analytics.</li>
<li><strong>Add Inquiry Buttons</strong>: Enable inquiry and WhatsApp buttons on product pages or shop archives.</li>
<li><strong>Manage Inquiries</strong>: View, reply, filter, and update inquiries from the admin dashboard.</li>
<li><strong>Track Engagement</strong>: Use built-in analytics to analyze inquiries and conversions.</li>
</ol>
<h2>Screenshots</h2>
<h4>Product inquiry button on product page</h4>
<p><img src="https://woocommerce.com/wp-content/uploads/2025/11/product-page.png?w=896" alt="WooCommerce product inquiry button screenshot" width="896" height="462" /></p>
<h4>Inquiry form modal</h4>
<p><img src="https://woocommerce.com/wp-content/uploads/2025/11/inquiry-form-modal.png?w=896" alt="WooCommerce inquiry form popup" width="896" height="462" /></p>
<h4>Floating WhatsApp button</h4>
<p><img src="https://woocommerce.com/wp-content/uploads/2025/11/floating-button.png?w=896" alt="WooCommerce floating WhatsApp order button" width="896" height="462" /></p>
<h4>Admin – Product Inquiries list</h4>
<p><img src="https://woocommerce.com/wp-content/uploads/2025/11/Product-Inquiries-listspng.png?w=896" alt="WooCommerce inquiry management dashboard" width="896" height="462" /></p>
<h4>Admin – Inquiry details</h4>
<p><img src="https://woocommerce.com/wp-content/uploads/2025/11/list-details.png?w=896" alt="WooCommerce product inquiry details" width="896" height="774" /></p>
<h4>Settings – General tab</h4>
<p><img src="https://woocommerce.com/wp-content/uploads/2025/11/Settings-admin.png?w=896" alt="WooCommerce inquiry plugin settings" width="896" height="462" /></p>
<h4>Settings – Chat tab</h4>
<p><img src="https://woocommerce.com/wp-content/uploads/2025/11/Settings-chat.png?w=896" alt="WooCommerce WhatsApp chat settings" width="896" height="462" /></p>
<h4>Settings – Advanced tab</h4>
<p><img src="https://woocommerce.com/wp-content/uploads/2025/11/Settings-advanced.png?w=896" alt="WooCommerce inquiry plugin advanced settings" width="896" height="462" /></p>
<h3>Why You Should Choose This Extension:</h3>
<p>Boost engagement, manage inquiries effortlessly, and convert more visitors into customers with a complete <strong>WooCommerce product inquiry</strong>, <strong>WhatsApp chat</strong>, and <strong>WhatsApp order button</strong> solution.</p>

Product Inquiry & Chat

<p>Boost sales with WooCommerce product inquiry forms, floating WhatsApp chat buttons, and conversion analytics. This WooCommerce WhatsApp plugin lets customers inquire about products, request quotes, and place orders via WhatsApp directly from your store.</p>

<h2>Start relevant conversations with your customers, using WooCommerce and Help Scout.</h2>
<p>Using Help Scout Integration for WooCommerce, connect your WooCommerce-powered online store to a Help Scout mailbox, helping your customers to request assistance with orders and to receive their answers as quickly as possible.</p>
<p>By using Help Scout with your WooCommerce store, you can expect to see the following:</p>
<ul class="wccom-tick-list-primary">
<li><strong>A significant increase in customer satisfaction</strong> – 73% of eCommerce customers prefer a chat option over traditional methods such as email, phones and social media.</li>
<li><strong>Increased revenue</strong> – As customers gain more trust in your store due to its awesome support, they are significantly more likely to place an order.</li>
<li><strong>Improved organisation of support queries and tickets</strong> – Thanks to Help Scout’s great performance and well-designed UI, managing customer queries is now easier than ever for store owners.</li>
</ul>
<div class="woo-sc-box normal  info ">
<p>In addition to this plugin, you must subscribe to a Helpscout monthly plan. Please visit <a href="https://helpscout.partnerlinks.io/wn5tn9zj3hi6" target="_blank" rel="noopener noreferrer">Helpscout.net</a>.</p>
</div>
<div class="twocol-one">
<p><img class=" wp-image-4984333 aligncenter" src="https://woocommerce.com/wp-content/uploads/2014/05/help-scout-form-1.jpg?w=600" alt="Help Scout WooCommerce form" width="434" height="388" /></p>
<h3>Add a help scout form to any part of your WooCommerce website:</h3>
<p>Adding Help Scout to your website is now easier than ever, thanks to the plugin’s shortcode support. Add a Help Scout form to any part of your website using the shortcode [wc_help_scout_form]. These forms are easily customizable using CSS and other tools.</p>
<h3><img class=" wp-image-4980498 aligncenter" src="https://woocommerce.com/wp-content/uploads/2014/05/report-an-issue.jpg?w=600" alt="" width="442" height="395" /></h3>
<h3>Quickly start a new conversation related to an order:</h3>
<p>When viewing an order within WooCommerce, you may need to quickly contact the customer. Help Scout for WooCommerce adds an intuitive form to each order description within WooCommerce. This form allows you to contact the customer directly through Help Scout.</p>
<p><img class="size-medium wp-image-4980507 aligncenter" src="https://woocommerce.com/wp-content/uploads/2014/05/customer-my-account.jpg?w=620" alt="" width="620" height="313" /></p>
<h3>Customers can view conversations from “My Account” page.</h3>
<p>Let your customers keep track of their support tickets in one easy place. Help Scout Integration for WooCommerce adds a new field to the My Account page which lets customers view and reply to conversations.</p>
</div>
<div class="twocol-one last">
<p><img class="size-medium wp-image-4983403 aligncenter" src="https://woocommerce.com/wp-content/uploads/2014/05/help-scout-blog-conversation-1.jpg?w=620" alt="Start a conversation from WordPress blog comments" width="620" height="314" /></p>
<h3>Start a conversation from a blog comment.</h3>
<p>Sometimes, a customer may have an issue or query and may not know how to contact your helpdesk. This may result in the customer commenting about their issue on a related (or unrelated) blog post. With Help Scout Integration for WooCommerce, you can easily reply to these comments and turn them into a ticket within Help Scout.</p>
<h3><img class="size-medium wp-image-4984283 aligncenter" src="https://woocommerce.com/wp-content/uploads/2014/05/help-scout-ui.jpg?w=620" alt="" width="620" height="376" /></h3>
<h3>Manage all of your customer queries via Help Scout</h3>
<p>After setting up Help Scout Integration for WooCommerce, you can view all of your tickets, queries and customer feedback in one place. Help Scout’s great UI and effective tools allow you to easily manage, reply to and update conversations. The end result is a smooth customer service experience for the customer and the store owner.</p>
</div>
<h3></h3>
<div class="woo-sc-box normal  info ">
<p><b>Note:</b> <span style="font-weight: 400">As of August 2020, you can configure only one mailbox ID for Help Scout, and once set, you should not change it to another. Else, it will give an error as the other account won’t recognize the customers associated with the first account. We are currently working on this and will update you soon about it.</span></p>
</div>
<h3>A full Help Scout solution</h3>
<p>Help Scout has a singular purpose of helping you to manage relevant conversations with your customers. Help Scout Integration for WooCommerce integrates seamlessly with this ethos of Help Scout’s, helping you and your customers to easily start relevant conversations with one another and to ensure your customers are as happy as possible with each order they place through your online store.</p>
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Help Scout Integration

<p>Start relevant conversations with your customers, using WooCommerce and Help Scout.</p>

Product Inquiry & Chat vs Help Scout Integration