<ul class="wccom-tick-list-primary">
<li>Show WhatsApp inquiry button for specific products or categories.</li>
<li>Restrict visibility by customer role.</li>
<li>Allow to guest user WhatsApp inquiry</li>
<li>Auto-show when stock is low.</li>
<li>Custom WhatsApp number for receiving inquiries.</li>
<li>Front-end popup form for easy customer input.</li>
<li>Auto-send structured inquiry details to WhatsApp.</li>
<li>Save all inquiries in WooCommerce admin with unique IDs.</li>
</ul>
<hr />
<h2>Product inquiry via WhatsApp on WooCommerce</h2>
<p>The Product Inquiry via WhatsApp plugin makes it easy for customers to reach you directly through WhatsApp from your WooCommerce store. <b></b></p>
<ul>
<li>From the admin settings, you can:</li>
<li>Add your WhatsApp number</li>
<li>Select specific products or categories</li>
<li>Restrict the button by user role</li>
<li>Set a stock level at which the WhatsApp inquiry button appears automatically</li>
</ul>
<p>On the product page, customers see an “Inquiry via WhatsApp” button. When clicked, a simple popup form appears, asking for their name, required quantity, required date, and any additional message. Once submitted, the plugin sends all details to your WhatsApp including product name, quantity, total price, customer message, and a unique inquiry token. The inquiry is also saved in the WooCommerce admin for future reference.</p>
<h2> </h2>
<h2>Simple Settings Panel</h2>
<p>You can easily Enable or disable the feature and configure all options from in WooCommerce settings. <img class="alignnone size-large wp-image-18734005628787" src="https://woocommerce.com/wp-content/uploads/2025/08/product-inqury-on-whatsapp-active-setting_1cb78e.png?w=980" alt="" width="980" height="496" /></p>
<h2>Custom WhatsApp Number</h2>
<p>Easily set the WhatsApp number where inquiries will be sent. <img class="alignnone size-large wp-image-18734005628786" src="https://woocommerce.com/wp-content/uploads/2025/08/Woocommerce-proudct-inqury-add-whatsapp-number_539457.png?w=980" alt="" width="980" height="496" /></p>
<h2>Stock-based Trigger</h2>
<p>Automatically display the inquiry button when stock drops below your chosen threshold. <img class="alignnone size-large wp-image-18734005628785" src="https://woocommerce.com/wp-content/uploads/2025/08/WooCommerce-product-inqury-out-of-stock-details_bca111.png?w=980" alt="" width="980" height="496" /></p>
<h2>Product/Category Selection</h2>
<p>You can easily Choose Whole shop, specific product and category where the inquiry button should appear. <img class="alignnone size-large wp-image-18734005628784" src="https://woocommerce.com/wp-content/uploads/2025/08/WooCommerce-applied-on-specific-product-and-category-on-whatsapp_15e3fe.png?w=980" alt="" width="980" height="496" /></p>
<h2>Role-based Visibility</h2>
<p>You can allow specific user roles (e.g., Wholesaler, Customer, Shop Manager) to send WhatsApp inquiries. If left empty, all roles are allowed. Enable <strong>Allow Guest Users</strong> to show the button to everyone. <img class="alignnone size-large wp-image-18734005628783" src="https://woocommerce.com/wp-content/uploads/2025/08/WooCommerce-product-inqury-on-whatsapp-applied-on-specific-allowed-user-and-allow-guest-user_b7e895.png?w=980" alt="" width="980" height="496" /></p>
<h2>Front-end Popup Form</h2>
<p>On eligible product pages, an <strong>Inquiry</strong> button appears. <img class="alignnone size-large wp-image-18734005628782" src="https://woocommerce.com/wp-content/uploads/2025/08/woocommerce-product-inqury-on-whatsapp-button-on-product-page-_8f282e.png?w=980" alt="" width="980" height="496" /> You Can Collect customer details like:</p>
<ul>
<li>First Name</li>
<li>Required Quantity</li>
<li>Required Date</li>
<li>Additional Message</li>
</ul>
<p><img class="alignnone size-large wp-image-18734005628780" src="https://woocommerce.com/wp-content/uploads/2025/08/whatsapp-product-inqury-form-on-proudct-page-popup_a4a870.png?w=980" alt="" width="980" height="496" /></p>
<article class="text-token-text-primary w-full focus:outline-none scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" dir="auto" data-turn-id="request-68642a94-99fc-8005-b1d2-2a51bb68b7c2-5" data-testid="conversation-turn-60" data-scroll-anchor="true" data-turn="assistant">
<h2>View Inquiry Details in WooCommerce</h2>
<p>All submitted inquiry details are displayed under the <strong data-start="96" data-end="116">WhatsApp Inquiry</strong> tab in the WooCommerce admin area. <img class="alignnone size-large wp-image-18734005628777" src="https://woocommerce.com/wp-content/uploads/2025/08/WhatsApp-inquiry-details-on-admin-side-under-woocommerce-tab.png?w=980" alt="" width="980" height="496" /></p>
<div class="flex min-h-[46px] justify-start">
<h2 id="h-general-settings" class="wp-block-heading">General Settings</h2>
<p><strong>General Settings</strong> allow you to customize the appearance and text of the inquiry button and form to match your store’s branding. You can set the button position, text, colors, and form field labels, as well as style the submit button. These options make it easy to create a consistent and attractive inquiry experience for your customers. <img class="alignnone size-large wp-image-18734005628775" src="https://woocommerce.com/wp-content/uploads/2025/08/general-setting-product-inquiry-on-whatsapp-for-woocommerce_5623d3.png?w=980" alt="" width="980" height="496" /> </div>
</article>
<h2>Use Cases</h2>
<ul>
<li>Low Stock Products: Encourage customers to confirm availability before purchase.</li>
<li>Custom Orders: Let customers send requirements directly.</li>
<li>B2B Wholesale: Enable business buyers to request quotes easily.</li>
<li>High-value Products: Give</li>
<li>customers a direct communication channel.</li>
<li>Pre-orders: Let buyers confirm upcoming stock via inquiry.</li>
</ul>

Product Inquiry Via WhatsApp

<p>Product Inquiry via WhatsApp lets customers quickly send product inquiries through WhatsApp — with options to show the inquiry button only for selected products, categories, user roles, or when stock falls below a certain level.</p>

<ul class="wccom-tick-list-primary">
<li><strong>Signup Verification</strong></li>
<li><strong>Checkout Verification</strong></li>
<li><strong>Login Authentication</strong></li>
<li><strong>Customizable Verification Experience</strong></li>
</ul>
<hr class="wccom-product-heading__hr" />
<h3>Signup Verification</h3>
<p>When a user registers on your WooCommerce store, they must verify their email before their account is created. As soon as they complete the signup form, an automated verification email with a unique OTP (One-Time Password) is sent to their inbox. A verification popup appears on the registration page, prompting users to enter the OTP. If they do not verify their email, their account remains uncreated, ensuring that only valid customers can register. Users can request a new OTP if needed, and the verification process remains seamless and secure. This feature helps prevent fake registrations, spam accounts, and unauthorized signups, improving your store’s security and data accuracy.</p>
<p><img class="aligncenter size-full wp-image-18734004926401" src="https://woocommerce.com/wp-content/uploads/2021/06/signup-verification.png" alt="" width="527" height="489" /></p>
<h3>Checkout Verification</h3>
<p>For guest users who want to make a purchase, email verification is required before completing the checkout process. This ensures that only genuine users can place orders, reducing fraudulent and spam purchases. When a guest user enters their email on the cart or checkout page, a verification email with an OTP (One-Time Password) is sent to their inbox. They must enter the OTP to proceed with the order.</p>
<p>Additionally, there is an option to <strong>require checkout verification only for free orders</strong>, ensuring that users claiming free products verify their email before completing the order.</p>
<p><img class="aligncenter size-full wp-image-18734004926411" src="https://woocommerce.com/wp-content/uploads/2021/06/checkout-verification.png" alt="" width="534" height="506" /></p>
<h3>Login Authentication</h3>
<p>Enhance the security of your WooCommerce store with Login Authentication, ensuring that only verified users can access their accounts. This feature provides two levels of authentication to protect user accounts from unauthorized access.</p>
<p>The first option sends an email notification whenever a user logs in, informing them of the login activity, including details such as the device and location. This helps users stay informed and take action if any suspicious activity is detected.</p>
<p>The second option adds an extra layer of security by requiring email verification when a user logs in from a different browser, a new device, or after a certain period of inactivity. In this case, an OTP (One-Time Password) is sent to the registered email, and the user must enter it to complete the login process. Without verifying the OTP, they will not be able to access their account, ensuring protection against unauthorized logins.</p>
<p><img class="aligncenter size-full wp-image-18734004926416" src="https://woocommerce.com/wp-content/uploads/2021/06/login-authentication.png" alt="" width="636" height="489" /></p>
<h3>Customizable Verification Experience</h3>
<p>Enhance the user experience with a fully customizable verification popup and email design. Store admins can personalize the verification popup’s layout, colors, text, and styling to match their brand identity, ensuring a seamless and professional look.</p>
<p>Additionally, the verification email content can be customized to include personalized messages, branding elements, and clear instructions for users to complete their email verification. These customization options help create a cohesive and branded experience while improving user engagement and trust.</p>
<p><img class="aligncenter size-full wp-image-18734004926417" src="https://woocommerce.com/wp-content/uploads/2021/06/customizable-verification-experience.png" alt="" width="641" height="381" /></p>

Customer Email Verification

<p>The Customer Email Verification will verify your customers’ email addresses during registration and checkout to reduce registration and spam orders.</p>

Product Inquiry Via WhatsApp vs Customer Email Verification